ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Complain for Compensation

Updated on March 28, 2018

Know Your Rights

Consumers are more aware than ever of their rights, and so most people now know that if something you have paid for isn't as it should be, you have every right to complain. But there are certain circumstances where you should be able to complain and you really should be compensated in some way. Knowing how to do this is tricky, it's taken me a while to get right, but there are ways you can "complain and gain"


Pick Your Battles

Don't complain about every tiny little thing that goes wrong, don't be that person, nobody likes that person. Some things go wrong and they're nobody's fault and you just have to deal with it, don't try to create a problem where there really isn't one. Save your energy for the real problems.


Example: I remember visiting somewhere once that had some serious plumbing problems due to a flood, so their toilets were closed. They had provided loads of portable toilets throughout the venue as an alternative. But a woman there was actually complaining to a member of staff and telling them she was going to claim for compensation because she had to use a portable toilet. Get over yourself, I'm sure more important people than you have had to use a portable loo once in a while love!

Be Polite

You know that old expression, you catch more flies with honey than with vinegar (I don't know why you would want more flies, but whatever) Well it is true, a little courtesy will go a long way when trying to complain to gain. Think about the person you are complaining to, would you want to help someone who was being rude and obnoxious? No, you would make them wait as long as possible and give them the runaround. Don't shout, NEVER swear and don't place blame on whoever you are talking to unless you actually know it's their fault, because 9 times out of 10, the person you are talking to won't be the person who messed up.


Example: My wife and I visited a hotel recently where on arrival we were given a greeting card that said "Mr. And Mrs." We had previously explained to the receptionist that we were "Mrs. And Mrs." When we got emails from them. So we politely asked to see the manager and told him what happened, he apologized several times and we got a beautiful bottle of wine from behind the bar and comped all extras for the remainder of the stay, we didn't find that out until we left.

Be Clear

You need to have a good reason for complaining, so be clear about what it is, explain yourself to whoever you are speaking to and if you need to, write things down, there is nothing more annoying than when you hang up and realize that you forgot something. If you don't think they are paying attention to you,ask them to summarize the problem for you, if they can't do it then you need to speak to someone else.


Be Firm

Sometimes, the person you are talking to might see what you are complaining about as a problem, if they don't you need to try to stress to them the importance of the situation, and if they still don't see it, you need to escalate the complaint over their head. You're not being unpleasant, and you're not doing anything out of order, but if you have a genuine complaint then it should be taken seriously.


Example: When I moved house, my bank didn't update my details and statements were still being sent to my old address, I called and the first person I spoke to didn't see it as a problem and said she would just update my address. The second person I spoke to apologized and told me it was a definite breach of their security measures and compensated me with £150 (which I didn't have to ask for)

There Are Rules You Should Stick To

The rules to complaining are simple, be polite, be firm and don't complain just for the sake of it.

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)