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I Just Work Here and Other Things You Might Not Know About Your Server.

Updated on January 21, 2013

On Being Out of Stock

You see sir, I just work at this restaurant. I do not own it, nor am I the manager, though I will gladly go get him so you can yell at him. I do not place the food or liquor order. I am quite sorry we are out of your favorite dish, but if you could kindly stop acting like a three year old it would make my night much easier.

On Menu Changes

They do not consult me about changes to the menu including pricing, addition of items or discontinuation of items. Yes, sir. I understand the menu sent to your house last month has different prices. You see, it would be impossible to gather all of our old menus upon releasing the new ones. I am sorry sir, I did not raise the prices on the menu. Yes, sir. I am very impressed that you are a lawyer, though I am not sure what relevance that carries at the moment. Of course an extra fifty cents per dish is quite outrageous in this economy, with gas prices so high. Obviously, the price of food for us remains exactly the same no matter how much gas and grocery prices rise. I am sure you learned about that in law school.

On Food Being Late

I am a server, and not a cook. It even says so on my name tag. In fact there are many other employees who work here other than me. I am really quite sorry that your well done steak is taking so long to cook. I understand you are quite hungry. Yes ma'am I understand your frustration that the couple who sat down after you received their food first. You see, lettuce and tomatoes do not have to be cooked, but I am quite sorry that the salads had the audacity to come out before your steak. I will be sure to talk to the kitchen manager about their poor performance. Of course ma'am, let me go check on your steak.

On Your Food Coming Out "Wrong"

I am sorry to hear that you failed to notice those words printed under the entree you ordered that describe it. Yes ma'am, I understand that you do not like onions, that is why the menu states the chicken and rice includes onions. Talking to me like I am a three year old is exactly the correct way to handle this situation. Of course ma'am I will be happy to fix that for you, it is no problem.

Yes sir, that is in fact the pizza your ordered. You see, Chicago style pizza is different from New York style pizza and the sauce comes on top of the cheese. Of course sir, I understand that your child is completely incapable of eating a pizza that will surely taste different when the sauce on top of the cheese once you chew it up in your mouth. I will be glad to remake that for you sir.


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    • THEHuG5 profile image


      7 years ago

      This was awesome I really enjoyed reading this. It definitely gave me some laughs and I can totally relate. Working with the public can be ridiculous sometimes. Keep up the great work!

    • princesswithapen profile image


      7 years ago


      The sarcasm is epic but the message is strong. Many diners often take out frustration on the people who serve them despite knowing that they've got nothing to do with how the food was made or how the menu was crafted. Hopefully this hub will reach out to the ones who need to read it.


    • profile image


      7 years ago

      Yes, danielle, you hit the nail on the head! We are just people trying to make a living. I think everyone on the planet should have to work retail and/or food service at least 3 years of their adult lives to understand the complexities of those occupations and the lack of control employees have over their situations. I treat servers the way I want to be treated. If they aren't very good, I ask them questions. If they are disinterested, I leave. If they at least try.... I tip and I tip well!

    • danielleantosz profile imageAUTHOR


      7 years ago from Florida

      Frannie I decided to approve your comment because I appreciate everyone's perspective. I do understand how frustrating it can be for customers who have never worked in the service industry to comprehend how restaurants run. And sometimes it is the server's fault. Often it isn't and hard working, often college educated, service personnel deal with customers who cannot be pleased.

    • Frannie Dee profile image

      Frannie Dee 

      7 years ago from Chicago Northwest Suburb

      im sorry, but as a server u represent the establishment, therefore take some responseability. Quit the whining. U and i both know its part of the job, PEOPLE they come in all sizes and shapes--their brains--

    • Tom Rubenoff profile image

      Tom rubenoff 

      7 years ago from United States

      I don't know why some people fail to see their server as a person. Thanks for this server's eye view!

    • .josh. profile image


      7 years ago

      Amen. Many would certainly benefit from reading this - it's really funny how people seem to think that the one's they're dealing with at stores, restaurants, etc., actually have any control over how things are run.

      All great points, good hub!

    • danielleantosz profile imageAUTHOR


      7 years ago from Florida

      Thanks! Serving is not an easy job, and it seems like people always think every thing is our fault. Thanks so much for stopping by!

    • Francesca27 profile image


      7 years ago from Hub Page

      I've been there. That's why I tip so well. I'll never forget how hard being a server was. Thank for reminding me of what server's go through.

    • Esmeowl12 profile image

      Cindy A Johnson 

      7 years ago from Sevierville, TN

      Loved this! Thanks for sharing the "other side." Voted up and funny.


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