ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Is AirHelp Legit? - Get Your Money for a Delayed or Cancelled Flight

Updated on September 28, 2019
KCO profile image

Katy tests money-saving apps to find ones that are legitimate, easy-to-use, and effective to share with readers.

Is AirHelp Legit?

Even for the most prepared traveler a delayed or cancelled flight can wreak havoc on your plans. On top of that, try getting any compensation from the airline for your trouble!

When this happened to me, the friends I was traveling with pointed me to AirHelp to take care of it. They file the claim on your behalf and take a portion of the compensation. Find out how to use AirHelp and whether they're legit.

Get Compensation for Delayed or Cancelled Flights

In many situations, airlines will have to pay you extra when they cancel or just delay your flight. They're not upfront about it because they don't want to pay you but it's worth it to know your rights.

It can be such a pain to take this issue to an airline, which is why AirHelp does it for you.

Cancelled or delayed flights will eventually happen to every traveler.
Cancelled or delayed flights will eventually happen to every traveler.

AirHelp Commission

AirHelp’s commission is about 25% in most EU cases. It can be a bit more for flights that originated outside of the EU. You can find a complete explanation of their fees in their Fee List.

How They Get Paid

How does AirHelp earn its money? Any time you use a business’s services make sure you understand how they profit. It’s a great way to filter out scams. If they make their money in a legitimate way that they’re totally clear about

EU Flights

AirHelp takes their smallest commission on EC 261 flights. EC 261 is legislation that requires airlines to compensate you for certain delays or cancellations within the EU or for flights leaving the EU. If your situation qualifies for this, they take 25% of the fee.

Other Flights (including Domestic U.S.)

AirHelp has been expanding into the U.S. market and can be a good solution for issues you have on domestic flights.

No Charge for If You Don't Win

You’re not charged anything if your claim doesn’t end up paying out. Essentially: you never have to pay them out of pocket.

Airlines might owe you compensation for lost or damaged luggage.
Airlines might owe you compensation for lost or damaged luggage.

When Can You Get Compensation for a Cancelled or Delayed Flight?

These circumstances make it more likely that you’ll be able to get money from the airline:

  • Your flight is within the EU or was departing the EU
  • The flight got you there at least 3 hours late
  • You missed a connection as a result of a flight delay
  • Your luggage was lost or damaged
  • An airline strike caused your delay or cancellation

If just a few of these are true, it’s definitely worth checking AirHelp’s free calculator to see how much money the airline could owe you.

What airline incident is making you seek compensation?

See results

Before You Submit a Claim

Some Things to Before you submit a claim to AirHelp, here are some things to consider:

  • AirHelp takes a portion of your payment (about 25%, sometimes more outside of the EU)
  • It can take a while (expect 6 months to 1 year for payment)
  • You can to have all documentation (ticket, payment, identification information)

Alternatives to AirHelp

You could pursue compensation from the airline on your own. But going through AirHelp will definitely be easier and will get you more money, probably even after their fees.

Since they specialize in airline claims they already know what to do. Their paperwork is automated and they have a legal team that know how to handle things that would take you hours to research.

Contacting the airline directly is still an option. If you're already familiar with how to get paid back everything you're owed for a cancelled flight then you're better off doing it on your own. You keep the entire amount, instead of giving a quarter to AirHelp.

But it is in the airline’s best interest to give you as little money as possible to keep you happy. So consider that Airhelp has done this a lot and it's in their best interest to get you as much money as possible. That helped me decide that it was better to hand it over to them.

© 2019 Katy Medium

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)