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Shopping Tips For The Consumer
Shoppers Guide to Price Negotiation
My son recommended this hub. As he observed the interaction I had with a major department store sales associate, he was quite impressed with the outcome.
Shopping is something we do everyday, and as a consumer you should be educated before entering the store. Otherwise, you will wind up spending more money than you want to or have to. Let’s face it, we all want a deal; except for the folks who just have loads and loads of money.
First, follow me as I describe a typical scenario, and I am sure you have experienced this also:
Consumer: Telephones the store to make sure the product is in stock.
Sales Associates: Informs the consumer that they have two products in stock.
Consumer: Goes to store and locates the product you want to purchase on display. No products are on the shelf to purchase.
Sales Associate: Comes to assist you, and after about forty minutes let you know that the product has been pulled from the stock room and you can make your purchase.
Consumer: Takes product to Sales Clerk to check out; except the product does not ring up for the sale price that consumer saw at the other location of same chain of stores.
Sales Associate: Request payment for the item.
Consumer: Insists that the item is on sale at the other store and she should be able to get the sale price.
Sales Associates: Declares, “there is nothing, I can do about this”.
Consumer: Walks off without making the purchase, until she remembers the rules of negotiation…… watch what happens in the end.
Enter: Negotiation Tips
Tip Number One:
Do your research on the product(s) you are going to purchase before you go to the store. Print the document showing the sales price and item number and remember to look for manufacturers coupons. Enter the manufacturers name in your search engine and see what comes up. You may be asked for your name and email address to get the coupon, do it, and it is worth it.
I remember when I bought toothpaste for .07 because I printed a manufacturers coupon and the item was on clearance. So do not overlook coupons.
Tip Number Two:
Never make a purchase in a hurry.
If you are in a hurry, your disposition will come through, and you will appear unpleasant. Haste does make waste.
Tip Number Three:
Know when to ask for the Manager. Cashiers usually do not suggest that you speak with the manager, because they may think it is a bad reflection on them. Sometimes cashiers take on more responsibility than they are supposed too.
Tip Number Four:
Be courteous and polite to the staff. When a clerk is assisting you, be courteous to him/her. A polite customer is more effective than a disgruntled one. It is okay to show your disappointment, but it is not okay to get belligerent with the staff; they are people too!
Tip Number Five:
Ask for the manager. The manager has power that a sales associate does not have. The manager can override any decisions previously made. In my case, the manager gave the sales price I saw at the other store location even though the item was not on sale at his store.
Tip Number Six
Return to the Sales Associates, make your purchase, thank the clerk and….
Tip Number Seven:
In my case the Sales Associate was a young person (high teens or early twenties), so I returned to make sure she got the lesson. And the lesson is, call for the manager when a customer is requesting something, and you don’t know what to do.
At the end of the day, the customer rules.
Let me know how you negotiate by commenting on this hub.
Shoppers want a deal when they go shopping. Whether online, face-to-face or over the phone. As a consumer, you must be aware of incentives, because sales clerks don't always know themselves if something is on sale. Always have your sources available to show the sales clerk when you make a purchase of a sale item. A newspaper or online source is good.
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