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When to Use IRS Form 911 - Request for Taxpayer Advocate Assistance

Updated on May 29, 2014

IRS Form 911 - Taxpayer Advocate Help

If you owe back taxes to the IRS, the Taxpayer Advocate can be a great resource to help solve your problem. The Taxpayer Advocate is a separate division within the IRS designed to assist taxpayers dealing with economic or other hardship circumstances.

How to Complete IRS Form 911

To initiate a case with the Taxpayer Advocate, you will file Form 911, Request for Taxpayer Advocate Service Assistance.

When filling out a Form 911, you will be required to provide basic information such as your name, address, etc. There is also a section on the form for you to explain the hardship you’re experiencing and how you propose to resolve these issues. It is very important to use this space to present your case to the IRS. Make certain to describe your hardship in clear, concise terms so the IRS Taxpayer Advocate will understand the difficulties you are facing. We recommend that you propose a resolution to address your tax liabilities when completing the Form 911. If you want set up an Installment Agreement or think you qualify for Uncollectible Status, state that in the space provided.

When to Use the Taxpayer Advocate

We recommend using the Taxpayer Advocate for situations where the IRS has issued a bank levy or wage garnishment, and the action is preventing you from meeting necessary living expenses such as food, housing, transportation, medical, etc. Even if the IRS is only threatening enforcement, the Taxpayer Advocate can help avoid the collection activity and assist you to negotiate a resolution to the outstanding liabilities. If you’re a business and the levy or garnishment leaves you unable to meet your payroll expense, we recommend filing a Form 911 with the Taxpayer Advocate immediately in order to resolve the hardship and ensure that your employees are paid timely.

The Taxpayer Advocate will also assist you if you’re experiencing a delay of more than 30 days with the IRS that may be holding up resolution of your case. While the Taxpayer Advocate cannot always expedite your case, it’s worth filing a Form 911 to see if they can speed up the process.

The Taxpayer Advocate does not have the authority to overrule an IRS Revenue Officer or Automated Collections, however, the Advocate can be useful in presenting your case to the IRS, as well as, helping you to navigate the IRS system. The IRS has made it easier for Taxpayers to negotiate payment plans, withdraw tax liens and even settle their debt through an Offer in Compromise. Don’t hesitate to use the Taxpayer Advocate as a resource to help resolve your tax liabilities. If you need further assistance to resolve your federal tax issues, visit the only online DIY Tax Resolution Service.

Protect yourself with IRS-911


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