Hello Mr. Abruzzo,
It may be best to follow the instructions that should have been provided with the card. If that is not available, the next thing to do may be to visit www.eppicard.com. Once their you will see a card image for each of the states that participate with the EppiCard system. Select your 'State's' card image and proceed to that section of the website. Once you are at the state where you receive benefits, look for a 'contact us' link which will probably be located at the bottom of the page. On the 'contact us' page you will find a contact phone number so that you can call customer service. They should be able to help you with your questions.
This hub page is not affiliated with EppiCard.com and the information provided is for general information purposes only.