Love Them! I have been banking with them for over 7 years and love them. they offer free ATM's, check card, savings accounts checking accounts, their sharebuilder is great for a novice investor. you can mail checks for free, they just came out with real checks if you need those. you can pay bills, transfer money.
and yes the customer service is awesome, and they have some of the best interest rates around. they are always changing them to give their customers the best rates.
they have a mobile app for both your bank accounts and sharebuilder.
opening a new or an addition account takes no time at all.
highly recommend them.