ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Is There an Increase in Rude Customer Service These Days- I Think So!

Updated on January 30, 2013

Where Has Courteous Service Gone

Where is good customer service? You tell me please. On a sunny November day in 2009, I was doing clothes shopping at a noted department store(for ethical and privacy purposes the store shall remain nameless). I wanted to revamp my wardrobe so I shopped for a green ochre sweater set which included three tops and a cardigan sweater in a silk viscose material. In addition to that, I shopped for a black suede leather maxi skirt. I could not find the black suede maxi skirt although the skirt was advertised in a local newspaper as a sale.

Since I could not find the black suede maxi skirt, I asked the sales clerk if she could tell me where the leather suede skirt was because sometimes certain store items are moved to different locations when there is a final sale. The sales clerk was talking to another clerk regarding personal business, not store business. She looked at me, ignoring me and continued talking with her coworker. I again asked her to help me and she just looked at me, stating that this was not her area. I left and began to look for the black suede maxi skirt myself. I subsequently found the skirt in the sections marked items for final sale.

After I have finished shopping for the items I wanted, I took them to the cashier. The cashier hurriedly rung up the items. However, I noted that there was an overcharge of $ 40.00. I informed her that the black suede maxi skirt was on sale. The cashier angrily refuted this so I contacted the store supervisor who concurred with me that the item was on sale. The cashier angrily snatched the skirt from the supervisor's hand and huffily rang up the skirt. I thanked the supervisor for helping me while the cashier glared at me, mumbling that I had ruined her day.

Earlier this year on July 9, 2010, I received a parcel note from the post office indicating my parcel was at the post office. I called the central post office, instructing them to have the parcel delivered to me the next day, July 10, 2010. When I went to my mailbox on July 10,, 2010, I asked my carrier if there was a parcel for me and he answered no. I then called the post office and the clerk indicated that my parcel was lost. I asked the clerk how could the parcel be lost and the clerk banged the telphone and hung up. I then called the supervisor who informed me that "maybe I had gotten the parcel and had a memory lapse." I had never been so nonplussed in my life. I was on the verge of tears.

I was so incensed that I asked for the station manager of the post office. I informed her that my parcel was lost. She nonchalantly replied that "well, things happen". I was again perplexed by such unprofessional behavior. Several days later, I called the post office and spoke to another clerk who informed me that the package was returned to sender. I was aghast! I wondered how could this be! So the clerk explained to me that mistakes do happen. I realized that that minor mistakes do happen but not mistakes of this magnitude. If this was private industry, a mistake of this magnitude would result in someone being fired. As a result of this mistake, I chose to pick up my parcels at the post office instead of having it redelivered. At no time during this mishap did I receive an apology from the post office for my mail being lost.

I have noticed that service has gotten progressively worse over the years. Customer service used to be polite and/or cordial at best. Now clerks delight in being rude to customers. Even if a person complains to a superior, many times nothing is done to reprimand the clerk and/or subordinate. Many clerks and/or subordinates are just clockwatchers and see the customer as a easy mark to abuse. Will customer service improve in the future? My estimation is that it will get much, much worse before it gets better.


    0 of 8192 characters used
    Post Comment
    • Rastamermaid profile image


      7 years ago from Universe

      I think it's just an increase of rude people.

      Great hub!


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)