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Volunteering in the Sport Relief call centre

Updated on March 25, 2012

In 2012, the company I work for donated it's resources to Sport Relief. The volunteered to take donation calls during the live telethon and I put myself forward to man one of the phones. I had a great time and have decided to share the experience in the hope that it might encourage other companies and individuals to join in on future events.

It's also worth mentioning that the set up is the same for Comic Relief and Sport Relief and this can apply to either.


Organisation began several months in advance when the business volunteered its services. Certain criteria had to be met, including a guarantee of minimum 60 people logged in to take calls at any one time, which meant having 70 people minimum, so they had to get a list of volunteers first, and once we were signed up there was no dropping out.

When we were confirmed to take part we were placed in teams and provision was made for parking and lifts home, as volunteers have to stay until midnight. Then, as the day approached, training was arranged. Most of the volunteers at my company don't work in a call centre based role, but details were provided and the system they use for taking payments is very user friendly. There's even a script to follow so you can't mess up.

Alright on the night

On the day, the company arranged a dress down day with £2 donations to Sport Relief from everyone who came in. There were also a number of events throughout the week leading up to it, and competitions with paid entry to raise more money.

When the show began and we all logged on to take calls it was quiet at first. The donations tend to come in waves and there are peak times so we weren't constantly rushed. We could have fun and played games at our desks whilst waiting for calls.

Obviously, taking the calls was the best part of the night. We took thousands of pounds for Sport Relief and got to personally thank everyone who called in to give their donation. It was touching to think how many people were so generous and several peoples donations left me speechless for a moment.

The whole experience was fantastic and it was great to be involved as part of the charity's infrastructure on the night. I will definitely be doing it again when Comic Relief comes around next year.


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    • helpside profile image


      6 years ago from Baltimore, MD

      Giving back is always a special feeling. I wish that everyone could do it and help those who really need it.

    • Hayley Richardson profile imageAUTHOR

      Hayley Richardson 

      6 years ago from London, UK

      So many people were crying when they rang in because the films were so moving. It sounds mercenary to say it, but the weepier ones really help to get the money in as well as highlight the issues. I recommend taking part if you ever get the chance!

    • Nell Rose profile image

      Nell Rose 

      6 years ago from England

      Hi,Hayley, that sounds great! I watched most of it on TV, and gave some to a collector downtown. How could anybody not give after watching those horrifying films of children in Africa? I was in tears, so well done, and voted up!


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