We in America, and perhaps in modern society as a whole, need to develop, to habituate, to hone and nurture the mindset and practice of "active listening".
In other words, we have to not just "look the part" and do all the appropriate head nods and "uh-huh"s and "oh really?"s.
We have to LISTEN - to focus on what is being communicated - not just on looking like the so-ever-good listener.
We have to LISTEN and learn from each other, not just wait for OUR turn to talk!