I like the bottom line, first, we will pick up the pieces later.
Suppose, the problem is the drinks coming from the kitchen are not cold enough.
Do we really need a new ice maker? A fifty gallon ice chest? A super duper sized ice scoop? Bigger drinking glasses?
Perhaps, we could delay adding the ice.....
Perhaps, we could improve our delivery.
But, please, do not sugar coat the situtation with, " I know you are good manager, but some of our residents have mentioned a potentional issue, that, the corportate needs your help in finding a resoultion to:..................please, just say, " the drinks are not cold enough......do something!"