Best Buy - Avoiding the Bait and Switch and Other Online Scams
2007 Best Buy Busted! Yes - It is happening in my state - again!
Sign of the times?
In 2007 Best Buy was nearly obliterated due to the practice of the old Bait and Switch. They advertise a sale price but when you get to the cash rip off register the price might be higher than the advertised price. This is what happened to my husband who was shopping with the gentleman that secures and maintains my computer network for my home business.
I needed a new wireless router so Dave, my husband and Richard, the computer genius agreed to meet at Best Buy near our home. When my husband arrived, Richard had already located the router he felt was best and said, "here is what you need and it is on sale for $99.00."
Dave took the product to the register and it rang up for $129.99. My husband said, "Richard, look at that!" while pointing at the total price on the cashier's computer screen.
"Hey, that is on sale for $99.00," he informed the clerk.
"No, that is the wrong one, she said without further investigation. Someone must have set that one down on the shelf, those are sold out."
"No," Richard insisted,. the product code is - - - - - - - - ."
"Yes, but it is the wrong sku (stock keeping unit) number," she insisted.
"Allow me to go get you the sign," Richard said and walked off and quickly returned with the posted sign.
Upon examination, the clerk still insisted that the sku number did not match entirely. You see the numbers at the beginning of the sequence matched, but the trailers added on did not.
"Get the manager, please," Richard said "you guys got into so much trouble in 2007 for the practice of baiting of switching and it looks like they are up to it again," he told my husband making sure to announce it loud and clear.
The manager was quickly summoned and of course it was a misunderstanding! My husband did purchase the product for the advertised $99.00 after the manager asked the two guys to talk with him in the back of the store. Strangely, the manager also asked my husband, "what did the clerk say to you about the sale price not matching up?"
Richard and Dave thought that it was odd that the sales person did not consult any sale ads or ask any questions when the price initially came up 29.00 higher and she seemed well aware of the price discrepancy. Hmmmmmm, that might make a person think this has happened before.
I checked the price online and that product number is listed for $129.00. It appears Best Buy learned something from their past mistakes, instead of advertising the sale prices in writing, they stick a sign up in the store and then do the switch at the cash register. Like an unhealthy germ - it appears to have learned to mutate.
Beware Best Buy - the buck stops here. The economy might be bad but you should have learned back in 2007 that the bait and switch will not work for long. I googled you and found another customer who complained about this in January, 2012. I am linking his complaint below.
The Bait & Switch - How it Works
The internet is the information highway and like most things, we must learn to take the bad with the good. Online scams are prevalent and there are some very clever con artists out there. According to the BBB, people get scammed every day. The "you have won the lottery" scam is still one of the leading scams online.
Businesses and individuals get conned every day. A new popular scam is a phone call or an email from a "friend" who says they have been out of town and lost their wallet, accompanied with a request for a wire transfer to help them out. If anyone you know happens to lose their wallet while out of town, do not send money. Make a few calls first to your friend. Chances are they will have no idea what you are talking about.
Another popular scam is a buyer sending a seller a check in excess of the agreed sale price. When the buyer requests that you just mail them a check for the difference sound the alarm bells and hang up the phone. Even if you can initally cash the very professional looking check - it will eventually bounce and the account holder that deposited the funds will be responsible for paying the bank back.
Decode Advertising Messages
Best Buy - Keep It Real!
- Lawsuit Claims Best Buy Isn\'t Living Up to Its Name - ABC News
'Best Buy'? Lawsuit Says 'Bait-n-Switch'
- BBY - Bait and Switch? - Best Buy: Unboxed
Ok so I know a lot of people like to throw that term around, bait and switch, but before I go accussing Best Buy of anything I'll see if this is corp policy or the sales guy being in a bad mood. I went in to a local BB in PA to buy two U46E laptops