What should you do? Quiz Statistics and Answer Key

This quiz has been taken 5 times.

Average score: 98%

Click on the links below to see statistics for each question:

You work as a cashier at Target. The customer didn't see a price on the feminine hygiene product. You...
The correct answer is "Call a worker discreetly to find out or look it up if you can with a gracious attitude."

A customer orders a turkey panini at your deli. You make it, hand it to him, and he decides he wants it grilled. You...
The correct answer is "Say, "Sure, it will be about 4 minutes." Then put it in to grill."

A woman is returning an item she purchased at your store and wants a refund but doesn't have a receipt. You...
The correct answer is "Follow store policy, and be polite, understanding, and professional."

A customer calls you at the call center and irately calls you an idiot when you can't resolve his issue. You...
The correct answer is "Apologize calmly and tell him you'd be glad to have get a supervisor if he'd like."

A customer stops you while you're headed to the lunch room for break, and asks where they can find something. You...
The correct answer is "Explain politely that you're on break and offer to get someone to help them or just show them."

An elderly customer is fumbling with his checkbook and the long line of customers are getting angry. You...
The correct answer is "Tell the others you would be happy to call another checker, do so, and give the elderly gentleman your full attention."

A customer is ticked off at you because you went to the next customer while he was talking on his cell phone. You...
The correct answer is "Explain in a calm manner that the other customers needed to be served and you would be glad to help them now."

Your co-worker is late from her break, you have a long line of impatient customers clamoring for service. You...
The correct answer is "Stay calm, tell them you will do your best to help them in a timely manner and that you appreciate their patience."

You accidently ring up a pack of cigarettes for $110. 59, and the customer rolls his eyes and offers an expletive. You..
The correct answer is "Apologize calmly and complete the transaction in as timely manner as possible."

A customer presents a coupon that has expired. He asks you to make an exception as he really needs the item. You...
The correct answer is "Tell him the store policy very politely. If he persists, offer to call the store manager for additional help."


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