Be wary of Be2 dating site
If you read my previous post on online dating you will notice that I mention be2 dating site. I decided to do a post on Be2 to hopefully help others from the hassle and heartache other people have gone through because of this site. I was lucky because the minute I’d subscribed I realised it wasn’t what I wanted. Getting out of it though took some work and persistence.
I’d read on some forums that a lot of people had been trapped into this subscription. After being on Plenty of Fish and being disappointed I did a search for the best dating websites. Believe it or not Be2 came up as one of the top ones. I guess I was drawn in by the trial offer for only £5. What I didn’t realise was that it was going to be so difficult to get out of it. But I did after doing a few things I will share with you.
The first thing I did when I realised I didn’t want the subscription any more was to ring the credit card company. They listened to me and understood and emailed me papers to start a case against Be2 if they took any money from me. I cancelled my card and got a new one with a new number but unfortunately this does not stop the subscription. The best my credit company was able to do if Be2 took any money was be to try to get it back.
This wasn’t good enough for me, I wanted out as soon as possible so I did a bit of research about Be2. I found story after story about how people had been conned out of money by Be2. According to their terms and conditions they are following the law. In the small print it states that if you wish to cancel your subscription, you should do so 14 days before the trial is due to expire. Thankfully for me it had only been a day. I had time. So I went the Be2 website to try and cancel my subscription, and guess what, it didn’t work. There was no phone number to contact, when I tried to click on cancel it took me to a totally different page. I then sent an email asking them to cancel my membership and gave them 24 hrs to respond. There was no response. This bugged me, £149 wasn’t something I wanted to loose to an online dating site.
It seemed a number of people were struggling to get out of the subscription and no one was giving the answers, just warnings to stay away. I needed answers. So out of frustration, if you can call it that, I rang the ECC (European Consumer Centre). Best thing I ever did. If you find yourself in this situation in the UK it would be a good idea to ring the ECC.
I spoke to a very helpful lady. I told her about the problems I was encountering with Be2 and she wasn’t surprised. There had been quite a few complaints about this website. She gave me a case number then told me what I had to do. Basically if you want to cancel your subscription you have to fax Be2. Yep, believe it or not, in this day and age you have to fax it to them. The fax should be like this:
Account user name:
Below this I asked them to confirm my cancellation to my email address and I also let them know that I’d sent a copy of the fax and receipt to my credit card company for their records. I also mentioned that I’d reported them to the ECC and that according to their terms and conditioned I’d followed their rules and that I was within my 14 day.
I got a response two hours later informing me that my membership had been cancelled and that they wouldn’t be taking any future payments. Success!
This was last August and no money has come out of my bank account. So it worked.
My advice to anyone in this position is to fax them. They will cancel your membership. I know it’s ridiculous but you have to follow their rules. This is a very cleaver scam because they make it look like they are following the rules and yet make it so hard to cancel your subscription.
Only join websites that have phone numbers where you can talk to human beings at the other end. Hopefully someone has found this helpful as this worked for me and no money was taken off me except for the £5 trial money.
With regards to the fax number I can’t find the piece of paper I jotted it down on but I do have the fax report. I’m sure that the 9 has to be dropped as I’d faxed it from the library. The number on the fax record for be2 is (9)0207 77859384. I’m guessing the nine is an outside line for the library. If you ring the ECC they will be able to give you the right number.
All the best.