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How to Make a Phone Call to Someone You Don't Know Well

Updated on May 24, 2013

Making a Phone Call


Making a call to the unknown

I hate making phone calls to people I don't know. I hate having to introduce myself and explain who Ia m an why I am calling. I think it is because I always say something that doesn't make sense or isn't quite right. I love the show Big Bang Theory and I feel like Raj's social anxiety ridden girlfriend, Lucy, when I have to call someone I don't know.

Text messages have taken over the air way but there are still many times you actually have to call someone and talk to them.

Making Calls to the Unknown

Types of Phone Calls
Personal Phone Calls
Personal to a Business Phone Calls
Business to Business Calls

Personal Calls

If you are making a call to set up a child's play date, meet up with someone new, or even a date it is important that you think out ahead of time what you want to say and what the objective is for making the call. It is never more awkward to call someone and then not know what to say or how to steer the conversation. Make sure you know the name of the person you are calling and how to properly pronounce it. Nothing is more embarrassing than call the new person by the wrong or incorrect name.

Don't keep the person on the phone for too long, keep it short and simple.

Make sure they know who is calling.

"Hi this is Jane Doe, my daughter Julia is in Jessica's class. We were wondering if you would like to meet at the park Tuesday or Thursday this week?"

I introduced myself and the connection in case they don't recognize my name off the bat. I am one of those people that doesn't always know who people are out of context. i had a plan in place and put the ball in their court.

Personal Call to a Business

Before you call a business write down a list of question you need to ask and things you need to know. Typically you are calling for a purpose make sure that purpose is defined.

Make sure you know where you are calling, whom you need to talk to and what information you need to get. Make sure you are calling during business hours if it is a local business.

Business Calls


Business Calls

Have a clear purpose of why you are calling state whom you are and what this is in reference to. make sure you are talking to the correct person before giving your life story. Don't spend 5 minutes on a spiel that you really need to say to a sales associate to their secretary.

Introduce yourself and the company you work for. Be specific about whom you need to speak with and make sure you are speaking with the correct person. Tackle the business at hand with a professional demeanor and remember that you are representing your company not just yourself.

Can You Hear Me Now?

Try not to make these call from your cell phone in a poor reception area or when you are running low on battery. These are important calls that you don't want to drop because it creates a negative impression onto the receiver of the call.

Phone Etiquette

Be polite, speak clearly and pronounce your words. Do not use slang terms or "neighborhood" language. Use proper English with a respectful tone. remember that it is harder to convey your thoughts and feelings over the phone because they can not see your facial expressions. This is not the time for jokes or sarcasm.


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    • CarlySullens profile image

      Carly Sullens 

      5 years ago from St. Louis, Missouri

      Sometimes I like to write down my key thoughts on paper before I talk to someone unknown. Great hub.

    • NornsMercy profile image


      5 years ago from Charlotte, NC

      I'm so bad about talking to other people on the phone... strangers AND people I know! I have to bite my tongue so I don't use slang...


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