I must say that a couple dozen times a day working at an airport. I constantly have people coming to me to fix their problems with tickets and such, but I'm not in a postition to do anything. It's not that I don't want to do it; I just don't have the training to do it. So, I can't. Or in français cadien, je peux pas!
Don't think I'm discouraged or discouraging anyone. I know I can do it or anything if I set forth enough effort and resources, but honestly what these people at the airport are asking for I didn't sign up to do.