What of your five senses: sight, hearing, touching, tasting or smelling, arouses you greatest emotional response? Something you see, or hear, to touch - what?
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It it said that women have a better sense of smell than men and I'm inclined to go along with that. However, do recall being struck with an instant and terrible fear when I sensed a particular smell that had caused me a to fear decades ealier.
Hearing, yes! But surely it is the words heard? Coul dyou not get the same from someone writing you a nasty letter? But you are right. A few words of praise or a put-down can change a whole person's life.