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L’Occitane Immortelle DEBUNKED!

Updated on March 23, 2016

L'Occitane Immortelle Precious Cream

Before I debunk L’Occitane’s faulty advertisement of their product L’Occitane Immortelle Precious Cream, lets have a look at how L’Occitane USA and L’Occitane India are advertising this cream. Many of you might know that their products contain an oil which is derived from Immortelle flower and that has anti aging benefits. Well, then I am sorry, you are going to be disappointed as it has no scientific base. THIS ARTICLE WILL SHOW YOU HOW 'NOT TO' FALL FOR L'OCCITANE'S LIES and will give you a better insight about this cream which is filled with FALSE CLAIMS BY FAKE PEOPLE (MOST PROBABLY HOLDING FAKE CERTIFICATES)


Now back to the topic:

L’Occitane USA’s website claims:

Immortelle is a flower with exceptional longevity: it never fades even after it has been picked. L'Occitane has led the first organic and sustainable Immortelle plantation program in Corsica, ensuring its quality and traceability. Its organic essential oil is rich in active molecules offering unique anti-aging beauty results.[1]

L’Occitane India’s website claims:

The Immortelle Precious Cream is a moisturizer offering triple action benefits for firmer skin and reduced appearance of wrinkles:
- Smoother skin:
Immortelle stimulates collagen production, which helps fill in deep wrinkles and restructure the epidermis for smoother skin*.
Proven effectiveness on reduction of length and depth of wrinkles**.
- Firmer skin:
The support network of the skin is reinforced*.
- Younger skin:
Micro-circulation is boosted to stimulate cell renewal. Skin is protected from free radicals*.
Skin looks incredibly younger.
* In vitro / ex vivo on Iimmortelle extracts

Now that you’ve read the advertisement provided by L’Occitane en Provence, kindly allow me to debunk it as the title of this hub promises exactly that. I’m going prove to you that L’OCCITANE IS LYING TO YOU RIGHT ON YOUR FACE and making you pay a huge amount for a worthless jar of cream that isn’t precious at all and contains hazardous and carcinogenic chemicals !!!

The Advertisement of L'Occitane Immortelle Precious Cream

L’Occitane’s Immortelle Precious Cream contains hazardous and carcinogenic chemicals beautifully concealed in a classy jar. L’Occitane makes you think that all these chemicals (that will eventually harm your skin in the long run) are very precious.
L’Occitane’s Immortelle Precious Cream contains hazardous and carcinogenic chemicals beautifully concealed in a classy jar. L’Occitane makes you think that all these chemicals (that will eventually harm your skin in the long run) are very precious. | Source

L’Occitane Lies Through Its Teeth

There is a natural phenomenon that prevents Immortelle flowers from withering or losing its colour even after they’ve been picked. It does not mean that applying the extracted oil from the said flower will transfer the same natural phenomenon onto your skin thereby preventing your skin from aging. There exists no scientific research/study which concludes that the natural phenomenon (which prevents Immortelle flowers from withering or fading out in colour) naturally present in Immortelle flowers can be transferred onto the human skin. Given that there are good antioxidants in the cream, there’s also exists an overly generous supply of ingredients that are not precious in the least. Polyester is more natural and eco-friendly than L’Occitane Immortelle Precious Cream. The product contains far more FRAGRANCE and preservatives than natural ingredients.[4]

Do you notice something in here? L’Occitane is lying to you in its advertisement and wants you to believe in their bunch of lies.


Now, lets have a look at the hazardous ingredients contained in L’Occitane Immortelle Precious Cream.

Stop L'Occitane from Lying to You

L’Occitane puts in hazardous, toxic and carcinogenic chemicals in their products and then sells it to the innocent general public by lying that their products are ‘97% Natural and 3% Organic’.
L’Occitane puts in hazardous, toxic and carcinogenic chemicals in their products and then sells it to the innocent general public by lying that their products are ‘97% Natural and 3% Organic’.

Hazardous Ingredients in L'Occitane Immortelle Precious Cream

Concern [6]
EWG Score [6]
Biochemical or cellular level changes, Cancer, Developmental/reproductive toxicity, Organ system toxicity (non-reproductive), Use restrictions
Ecotoxicology, Allergies/immunotoxicity, Irritation (skin, eyes, or lungs), Miscellaneous, Organ system toxicity (non-reproductive)
Ecotoxicology, Contamination concerns (ACRYLAMIDE), Organ system toxicity (non-reproductive), Persistence and bioaccumulation, Use restrictions
Allergies/immunotoxicity, Irritation (skin, eyes, or lungs), Organ system toxicity (non-reproductive), Occupational hazards, Use restrictions
A list of highly hazardous ingredients present in L'Occitane Immortelle Precious Cream and their respective health concerns on humans.

Hazardous Ingredients Concerns

If L’Occitane Immortelle Precious Cream really contained natural ingredients (and no hazardous ingredients) then this wouldn’t have been the result of scientific findings. We can see clearly here how L’Occitane is lying through its teeth.
If L’Occitane Immortelle Precious Cream really contained natural ingredients (and no hazardous ingredients) then this wouldn’t have been the result of scientific findings. We can see clearly here how L’Occitane is lying through its teeth. | Source

The Immortelle Flower | Helichrysum angustifolium

Owing to a naturally existing phenomenon, the Immortelle flowers do not wither or fade in colour even after being picked. However, this naturally occurring phenomenon found in Immortelle flowers cannot be transferred onto the human skin in any way.
Owing to a naturally existing phenomenon, the Immortelle flowers do not wither or fade in colour even after being picked. However, this naturally occurring phenomenon found in Immortelle flowers cannot be transferred onto the human skin in any way. | Source

L’Occitane en Provence’s History of Fraudulence

L’Occitane en Provence has a list of ‘deceptive marketing’ and ‘illegal trade practices’. Not only that, L’Occitane also has a history of losing all its litigations. There are two major fraudulent cases that I’d like to highlight to you.

Deceptive Marketing

L’Occitane had mislead the general public with the advertisement of their products Almond Beautiful Shape and Almond Shaping Delight lotions which promised to “trim inches” from your shape in just a few weeks. The Federal Trade commission charged L’Occitane with deceptive weight-loss marketing tactics and false claims.[8]

Illegal Trade Practices

China’s top quality watchdog had destroyed nearly a tonne of L’Occitane’s Almond Delicious Paste which contained excessive amounts of lead in them. The batch of products were waiting customs clearance when they were destroyed.

Excessive amounts of lead harms the nervous system, reproductive system and can cause high blood pressure and anaemia. Doctors warned that excessive lead can lead to convulsions, coma and even death. It can slow children’s growth and cause abortion or premature birth.

L’Occitane Shanghai was not available for any comment and a staff member at L’Occitane’s Nanjing Road W. Branch made an excuse that the almond scrubbing cream was not available and had been removed from the shelves recently for formula change.[9]

I have personally experienced deceptive marketing and illegal trade practice along with consumer harassment from L’Occitane. In my case I had no other option but to express myself fully via my blog My Horrible Experience With L'Occitane to make future customers cautious before they buy any L’Occitane product and meet with any unwanted and unavoidable circumstances. Please visit my blog to know the details of this fraud company called L’Occitane en Provence. Be it any country, USA, UK or India, L’Occitane treats its customers very ruthlessly.

Raising My Voice Against L'Occitane's Illegal Business Practices

L’Occitane Immortelle Precious Cream Reviews

Here, I’d like to present you with five real reviews given by real users who’ve had a bad experience on using L’Occitane Immortelle Precious Cream.

(a)In researching L'Occcitane's claim about the Immortelle flower, I find no evidence that the flower has any anti-aging effects. It is the source of the essential oil for fragrance. Beware this line's anti-aging claims. They are relying on moisterizer for shilling "anti-aging" benefits. Very disappointed. And folks, there are no refunds. [sic]”[10]

(b) I was very disappointed with this cream. Consistency was very rich, almost greasy, yet left my sensistive/combo skin with dry patches. Thought I would take the packaging advice and purchased the Immortelle Elixir to use with it - this was a huge mistake! I ended up with more dry, flaky patches and the scent was just too overwhelming. This product was the last L'Occitane product I have purchased - too many disappointments with this line.[sic]”[10]

(c)Fake fake fake cream. I loved the smell but hated what it did to my skin. I lost trust in loccitane but thought i’ll give it a shot but this is fucking pricey and made my skin feel so irritated. I will tell everybody not to buy it. [sic]”[11]

(d)I like the texture of this cream. I thought it would be perfect for my combination skin in the summer since it's a light cream. However, after two days of use my skn is on fire! My face is red, stinging and dried out. I've used retinol products with little to no irritation, so I'm really shocked this irritated me so much. It does have a very strong fragrance, so I don't know if it has something to do with that (?) [sic]”[11]

(e) L´Occitane charges for lots of ingredients in their creams that really doesn´t DO anything. I´d advice you all to read! You´ll see what it is when you get there, but briefly is a no-nonsense advice site on what works and what doesn´t based on research into dermatology. There are some things that work for skin and lots that are just nice sounding, mere marketing crap or things like slight shimmer in products to make you look more dewy when in fact you´re just... wearing a cream with shimmer. Vitamin B and C, hylauronic acid, Alpha and Beta Hydrox, tocopheryl and amino peptides are PROVEN to help with age issues, clarity, plumpness (but of course, when you age you... age because the skin loses its natural collagen and in reality nothing but laser or botox etc will REMOVE wrinkles and lines). It is important, too, that your creams have ENOUGH of whatever is mentioned as ingredients! For example, salicylic acid is great for acne and exfoliating, but in most cleansers there isn´t enough in them to matter, PLUS a cleanser you keep on your face for... what? Less than a minute? THE absolute best skin care series I have ever tried (and I have tried everything from Shisiedo, Dermalogica and Clarins to organic, super niche skin care brands) is... (hold your breaths!) Oil of Ulay´s Regenerist Series with the Night Recovery Cream in the purple jar and the Night Renewal Elixir being CRAZY good for my 42-year old, oily and rosacea prone skin! The price of these doesn´t hurt either! I strongly recommend! [sic]”[12]

A Final Word of CAUTION | L’Occitane Immortelle Precious Cream

With hazardous, toxic and carcinogenic contents this should’ve been the actual advertisement of L’Occitane Immortelle Precious Cream.
With hazardous, toxic and carcinogenic contents this should’ve been the actual advertisement of L’Occitane Immortelle Precious Cream. | Source


Now you have a lot of justified reasons to prevent yourself from buying L’Occitane Immrotelle Precious Cream or any L’Occitane product(s) for that matter. In case you still feel like buying it, be prepared that if you’ll meet with any misfortunes on your sensitive skin, L’Occitane will not accept any blame given to their products. The customer services will be absolutely shameless and rude to you and if you’ll escalate the case to higher authorities for justice then leave all your hopes behind the door because the higher official(s) will send you a letter written in legalese English where all the sequence of events of your experience will be altered with lies to put the entire blame back on your skin. L’Occitane will never accept the fact that their product is at fault.

Please have a look at the video below where my husband debunks a legalese email sent to me (by a L’Occitane employee who concealed his designation in the email) when I had escalated my horrible experience with L'Occitane to their higher officials. I later found out that this letter was sent by a qualified lawyer. L'Occitane had lied to me that their Senior Management Team will be getting in touch with me to resolve the issue and then a lawyer sends me an email wherein he lied about the sequence of events, put the blame indirectly on my skin and considered the matter closed. I replied to the email chasing the sender with all the false claims made in the email. I haven't received a reply till date.

The matter is open from my side and it will always remain open. I'll keep on keeping on until the day breaks and the shadows flee away.

L'Occitane Customers Beware


1. 'Anti-Wrinkle Neck & Face Cream │ Immortelle Precious Cream L’Occitane', L'occitane En Provence, 2015 <,82,1,29206,261730.htm> [accessed 5 December 2015]

2. 'Anti-Wrinkle Neck & Face Cream │ Immortelle Precious Cream L’Occitane', L'occitane En Provence, 2015 <,49,1,42408,67612.htm> [accessed 5 December 2015]

3., 2015 <> [accessed 5 December 2015]

4., 'Immortelle Precious Cream', 2015 <> [accessed 5 December 2015]

5., 2015 <> [accessed 5 December 2015]

6., 'L'occitane Immortelle Precious Cream (2010 Formulation) || Skin Deep® Cosmetics Database | EWG', 2015 <'OCCITANE_Immortelle_Precious_Cream_(2010_formulation)/> [accessed 5 December 2015]

7. organicrituals, 'Immortelle: The Most Precious Essential Oil', 2011 <> [accessed 5 December 2015]

8. Murphy, Carrie, 'Beloved Beauty Brand Caught Selling BS ‘Slimming Lotion’', Thegloss, 2015 <> [accessed 5 December 2015]

9. Min, Hu, 'L'occitane Cream Fails Quality Check | Shanghai Daily', Shanghaidaily.Com, 2015 <> [accessed 5 December 2015]

10. MakeupAlley, 'L'occitane Immortelle Precious Cr�Me Reviews, Photo, Ingredients', 2014 <> [accessed 5 December 2015]

11. Sephora, 'Sephora: L'occitane : Immortelle Precious Cream : Moisturizer-Skincare', 2015 <> [accessed 5 December 2015]

12., 'L'occitane Immortelle Divine Or Very Precious Cream (Page 1) - Beauty And Care - Fragrantica Club', 2015 <> [accessed 5 December 2015]

13., 2015 <> [accessed 5 December 2015]


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    • Debarati SenRoy profile imageAUTHOR

      Debarati Sen Roy 

      2 years ago from Kolkata, West Bengal, India

      Hi Nil,

      It’s so surprising that I get 5,000 page views this week and all of a sudden I receive two comments from two different people who don’t even read my articles completely and then promptly comment illogical statements not related to the topic at all. You are one of them.

      Thanks for your deviated comment that has been deliberately concocted. If you can’t complete reading an article, then you should prevent yourself from commenting on half the information you’ve received. Intelligent people never do so. I think that you need to take serious classes on developing your argumentative skills from a lawyer.

      Looking at your comment, it won’t surprise me at all if I came to know that you either work for L’Occitane or have been paid to comment here. You seem to be a sheep that blindly follows any lie(s) L’Occitane puts across. Have you posted any FAKE REVIEWS in Glassdoor as well? Please don’t mind. That was just a doubt.

      Regarding animal testing in China: I’m already aware of the outdated information your friend provided to you. No one needs to work in Europe to know about L’Occitane’s animal testing lobby in China. The internet is filled with the journalists’ and the general public’s reaction toward the hypocrisy behind the lobby. Please visit my HubPages profile and read my take on L’Occitane’s Animal Testing in China. Maybe it’ll open your eyes. Kindly read that hub ‘completely’ and then ‘understand’ it, before making another biased comment.

      As an Indian, I find it highly disturbing that people comment about vegetable scams in an article where L’Occitane’s faults have been highlighted with references and L’Occitane’s deceptive marketing tactics have been debunked as well. As a woman, I find it really disturbing that I’m sold a hazardous product through deceptive marketing that promotes the product as ‘97% Natural & 3% Organic’. As a consumer, I find it even more disturbing that deceptive marketing from L’Occitane is still incessant even though it is illegal all over the world.

      Would any female member of your family ever like to have a similar experience, where they’re deceptively marketed a hazardous and toxic product as ‘97% Natural & 3% Organic’, that damages their skin? Please get back to me with their replies. By the way, I have a few confidential documents (I hope you know what I’m talking about) which according to some Indian officials is surely more serious than a veggie scam.

      Please write a letter to the FTC in US and also to the Chinese Watch Dogs in Hong Kong, and discuss L’Occitane’s ‘good work in many fields’ with them. They’ll be able to answer you better than me on this. Their official documents will finally prove to you L’Occitane’s true credibility.

      An honest confession—I really didn’t want to reply to your biased comment but I did so, only to keep up with my respect in front of my fellow Hubbers. You are welcome to post more comments without reading or understanding my articles, and I promise to answer all of them.

      You too have a nice day Nil.

    • profile image


      2 years ago


      I happened to find this page randomly on google. :-)

      You seem to be very upset with this brand and i can understand for what I have read. Sorry havent read everything as it tends to be boring at some point.

      But i did watched your movie.

      Just one thing regarding the animal testing in China. This has nothing to do with l'occitane but China regulation which makes it compulsory for all cosmetic brands to go trough this. In fact a friend of mine who work for cosmetic association in europe told me that occitane is lobbying a lot with chinese authority to reduce first and stop the animal testing there and the cosmetic association is very greatfull of l'occitane effort in this battle... :-)

      Nobody is perfect and l'occitane is certainly not the best everywhere but they still do some good work in many fields. They have a fundation that helps many people, they try to be environmental friendly as much as possible.

      Have you seen the recent video about the The Great Indian Vegetable scam which was recently published?

      As an Indian, I find this much more distrubing than the anti wrinkle not effective cream you are trying to fight...

      Have a nice day


    • Debarati SenRoy profile imageAUTHOR

      Debarati Sen Roy 

      3 years ago from Kolkata, West Bengal, India

      Hi Marisa. I hope you're in the best of health. Thank you so much for your comment. Its an uplifting encouragement for me. I'm glad that finally I've been able to express myself clearly that Immortelle Flower's properties cannot be transferred onto the human skin by applying its extracted oil. L'Occitane is still engaged in misleading advertisements in spite of paying a fine of $450,000 (and many more fines for other lawsuits) to FTC on being charged for deceptive marketing. They're shameless and are still doing their business of deceptive marketing all over the world. I'd suggest that you should boycott L'Occitane. There are many other better brands out there who are selling more 'natural' and more 'organic' products at a cheaper rate. Thanks once again for your comment and take care of your skin.

    • Marisa Wright profile image

      Kate Swanson 

      3 years ago from Sydney

      Wow! I did look at this cream and immediately questioned the statements about the plant, it was bleeding obvious to me that there couldn't possibly be any correlation between the flower's behaviour in nature and its effect on the skin, but I suppose it does fool some people. I'm concerned to hear L'Occitane has been fined for containing harmful ingredients in the past, that will certainly make me cautious about buying it in future.


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