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Your LEVI'S Jeans Return Warranty

Updated on June 17, 2013

the one and only,... the american original,... LEVI'S,... and they are warrantied!

does the stack of jeans in your closet look like this?
does the stack of jeans in your closet look like this?
has that treasured pair of comfy jeans gone from "broke-in" to just plain broke?
has that treasured pair of comfy jeans gone from "broke-in" to just plain broke?

so your favorite LEVI'S are ragged out,... no worries!

we all have them, that favorite pair of LEVIS, mine are the 501's that fit soo darn good i can fool myself into thinking i look good in them.

but it happens, the first hole, the weak spot, the tear, the rip at the seam,.. but you wear them anyway, looking like your re-living the 80's or embracing the 90's grunge movement,... either way its still the 21st century and theres more of you haning out of the holes in your jeans than you'd like so a descision has to be made,....

but wait!,.... theres a magic talisman directly above your right butt cheek!

this is the magic talisman that will save your wallet and your denim covered backside!
this is the magic talisman that will save your wallet and your denim covered backside!

the LEVI'S warranty

it's a poorly kept secret that LEVI'S warranties their jeans against deffects in materials and/or workmanship. what this means is that if your jeans wear out or fail before they should you may well qualify to get them replaced compleetely free of charge,... and free is a good thing!

i carefully redacted my personal info,... but to prove i'm a good sport, i did leave you my jeans size.
i carefully redacted my personal info,... but to prove i'm a good sport, i did leave you my jeans size.
the shipping label comes up as a PDF and prints quick and easily
the shipping label comes up as a PDF and prints quick and easily

step one,... the magic number,.... phone number that is,...

you could google and surf the web, cruise the web sites, but why? i'm going to give you the magic number right here,...


when you call this toll free number you may be on hold for a bit but persevere, its worth it. when you are connected, just tell the rep that you would like to "have defective jeans replaced" and they will guide you through the process.

you will be asked for your name, address, phone#, and email address.

you will be sent instructions as to how to pack and return your defective jeans, limit 3 at one time, and you will be able to mail them to the company free of charge using the included shipping label.

you may receive this printed material at home via old school snail mail, or, like me, you may receive all of this via email so you may print it all at home.

the instructions in the email are clear and easy. fill in the needed info and include the printed email with your jeans. when your package arrives at LEVIS the jeans will be judged by LEVI'S inspectors as to weather they failed through poor workmanship or materials, or, if they meerlt wore out after standard wear and tear. if they are found to be faulty, they will be replaced free of charge. you even have the option of having your old jeans returned to you should they be deemed without fault, but simply worn out.

i included a picture of the printed email here, with my personal info redacted. but i'm a good sport, i left my jeans size listed.

the post paid mailing label prints easily and you can tape it to the outside of your box.

in 4-6 weeks you will receive a new box in the mail containing your replacement jeans or your old jeans if you indicated you wanted them back.

nothing but the best for this butt!
nothing but the best for this butt!

a word of caution,... not all LEVI'S are equal

the LEVI'S signiture brand marketed by many large department stores are not covered by this warranty,.... only the jeans bearing the LEVI'S label you see here are covered by this warranty.

the signiture series are a less costly pair of jeans, but they are not covered by this great warranty that allows you to buy one pair of genuine LEVI'S and wear them for life in some cases.

i also find that the signiture series LEVI'S are just NOT THE SAME,.... no other way to say it.

another denim crisis averted!

i hope this helps all the LEVI'S loving denim freeks of the world.

its a great way to stretch a dollar and keep your hide covered in the most american way possible!

good luck!

there doesnt seem to be a "got bigger" category! ha!
there doesnt seem to be a "got bigger" category! ha!

personal funny oops!

the last time i returned jeans to LEVI's for warranty replacement, i foolishly requested the same size as i sent them. of course, when they arrived, they did NOT fit my butt,... no matter how hard i tried or held my breath,... this was just NOT the look i wanted to sport in public. in truth, it wasn't a good look in front of the mirror in private either! ha!

one quick phone call to the company at the # noted above, and all was solved. they sent me a confirmation email, and i shipped them back to the company with the supplied label for replacement with the proper size. this time around, i had to pay the shipping since the mistake was mine, but the customer service rep on the phone was wonderful and got just as big a laugh out of it as i did. 2-3 weeks later,... new jeans,... that fit!


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    • profile image

      Shawna Hudson 16 months ago

      It is a 2 year LIMITED warranty! And NOT if its decided as: A) normal wear and tear; B) misuse, abuse or neglect! IF you have jeans that comply, DO NOT send them to the address in Kentucky that customer service is so fond of giving out! That is for online purchases within 3 months ONLY!

    • profile image

      Kick no deal 19 months ago

      False lifetime warranty. Show receipt,less then 2 yrs old.beware.

    • profile image

      D211 22 months ago

      OK, I took a chance and called Levi's @ 1-800-872-5384 and spoke with a very nice young lady. I told her that I would like to have a pair of defective replaced, she asked me how long have I had them because they didn't replace anything older then two years. My jeans are only 8-10 months old so there wasn't a problem. She also asked what the issue was and how many pair I would be sending them, I told her that the zipper had failed and that I only had one pair. She said that there was no problem and ask the usual questions and told me that I should get an email in about 3-5 days with the shipping label for paid postage and the turn around time will be approx. 3-5 weeks. So it all went well, for those who posted that it's not covered, idk it is as of 8/25/2016 @ 6:45 PST. I just got off the phone with a Levi rep. that said it was.

    • profile image

      TEDDEIGH 22 months ago


    • profile image

      Robert c.burr 23 months ago

      Levi is the best pants u can buy and thay will replace them if thay r screwed up .but u cant send a pair tbat is so old and just wore out that would b nice as i have a few pair like that and the best o es i have soft and fit well still i have had a few pair that were messed up and never once did i have trouble getting new ones from levi.i will only wear 501s.nothing else .the best pa ts ever made..bug levi sbould of. Ever moved to mexico.why .to make .ore mo ey .but no matter where thay r made i will keep on buying tbem untill the day i die..with respects to them .Robert .c.burr .utah

    • profile image

      jholl 2 years ago

      Levis will replace jeans on a limited warranty, not for people who choose to send very old jeans in and abuse the system. I had a crotch blowout after six months and was sent replacements. Wearing holes in the knees and other things that obviously come with time will be sent back, as they are not stress points or stitched seams.

    • profile image

      tanya 2 years ago

      Do they or dont they

    • stclairjack profile image

      Stclairjack 2 years ago from middle of freekin nowhere,... the sticks

      the key is to call the ph number and get a pre approved address label.

    • profile image

      Kimmers 2 years ago

      What is the address u sent them to

    • profile image

      ed 3 years ago

      Just sent in 2 pair and they replaced in less than 2 weeks. Still works

    • stclairjack profile image

      Stclairjack 3 years ago from middle of freekin nowhere,... the sticks

      I've been hearing this occasionally and its very disheartening ....sorry for your bad experience.

    • profile image

      Kyle 3 years ago

      Lynette is right 18 months ago after seeing this post I sent in three pair of jeans that had broken belt loops and a ripped crotch. I subsequently had two of the pairs they sent me do the exact same thing within a handful of wears. I sent them back being aware of the "guarantee", and they returned them to me saying that it was a product of "normal wear and tear and not a defect in material or workmanship". Clearly the guarantee no longer exists, but thanks for the heads up I was able to use it the one time.

    • stclairjack profile image

      Stclairjack 3 years ago from middle of freekin nowhere,... the sticks

      sorry to hear that.

    • profile image

      Lynette 3 years ago

      Don't bother sending jeans in anymore, they will not replace them! We wasted the shipping cost on three pair that had holes and belt loops that tore off, which also made holes ... no dice!! All of them were sent back. They said that they had natural wear for the life of the jeans! They aren't making good jeans anymore ... and the "lifetime warrenty" IS A JOKE!

    • stclairjack profile image

      Stclairjack 4 years ago from middle of freekin nowhere,... the sticks

      thats good info to know jake thank you,.. i'll be investigating and re-writing soon!

    • profile image

      JakeNess 4 years ago

      Just so you know, the company no longer provides postage. I know this is an older post but I just claimed warranty for the first time and I called back in to find out why I didn't receive a return label and they said that they used to give them out but no longer do so. Just a heads up for anyone reading this. They were however very polite

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      that is a wonderful question Szpila,... i'll be honest and say that i don't know,... but if you have the means to make the phone call then you should find out rather quickly, provided there are no language bariers.

      please get back and comment your experience, i'm interested to know if it worked for you,... meanwhile,... i will be researching how this works internationaly.

    • profile image

      Szpila 5 years ago

      In which countries does it works? Will it work in Poland?

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      hmmm...... the email they sent you should have included it,... i'd call them back and use the reff number that should be in the email,... call them and get it cleared up, the customer service is great, they should be able to clear up the erorr for you.

    • profile image

      slyde56 5 years ago

      Very useful! I actually called them today, but the email they sent me didn't have a prepaid mailing label link. I managed to read yours and it's still up at that location. Do you think I should just use that? Has anyone else run into this?

    • Sunshine625 profile image

      Linda Bilyeu 5 years ago from Orlando, FL

      Useful hub! I didn't know about this warranty either. My Levi's are in awesome condition, but if they should ever fail I'll know what to do.

      Skechers has a warranty on defective items also. My sneakers began to fail after a few months of minimal wear and I got a brand new pair :)

    • Natashalh profile image

      Natasha 5 years ago from Hawaii

      I didn't know about this warranty! My man only wears Levi's so I'll have to let him know.

    • Sharkye11 profile image

      Jayme Kinsey 5 years ago from Oklahoma

      Very useful and interesting information. My Levis are twice handed-me-down and not even raveling yet. It looks like years before I may be able to use this advice. Too bad they won't replace them if I tell them I need a smaller size nowadays! Sharing and voting!

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      thats the beauty of the levis warranty,... no need for the silliy registration card,... if their jeans exist and you contact them they honor the warranty!..... its actually one of the MOST honorable things in retail today! lol!.... glad you liked the article,.. thanks for dropping by

    • chinared profile image

      Just call me, Rick 5 years ago from Asia, and all over

      Didn't know that. Maybe I should begin paying more attention to warranties. I NEVER complete the little warranty card or take anything back. Maybe I should start. Thanks for the hub.

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      if the inspectors at levis determin that the jeans failed rather than just wore out, then yea!.... good luck man!

    • profile image

      Gary Lamb 5 years ago

      I just threw out 3 pairs of Levi's, arrrrggggh!! Still have 2 pair left that I will attempt to trade out. Hope it works, thanks for the info.!

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      thank you mitch!... here's to new jeans, hope all goes well! thanks for the eyeballs!

    • Mitch Alan profile image

      Mitch Alan 5 years ago from South Jersey

      Heading to my jeans drawer...hoping to say hello to new jeans after following your instructions. Great Hub. Informative and humorous. Keep Hubbing! useful, awesome, funny, interesting and up...

    • moonlake profile image

      moonlake 5 years ago from America

      My husband has a stack of jeans just like the ones in the picture. I will sure be using the phone number on here. Thanks for all the good information. Voted up

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      believe it or not, levis is very open with their replacement policy,... if the jeans fail, you can get them replaced in a different size,... meaning,... hold your breath,.. put them on,... then go build fence and see if you can "make" them fail! ha! then request your replacement in a different size! hee hee..................... but very glad to hear your recycle your good clothing,..... i'm a thrift store and yard sale hound myself,... i get my levis for a couple bucks more often than not, even if they are damaged,... because my cheap ol' arse knows,... i'll get new ones!

      thanks for the looky!

    • Marcy Goodfleisch profile image

      Marcy Goodfleisch 5 years ago from Planet Earth

      Wow - I wonder how many labels I've tossed out simply from not knowing the jeans were guaranteed! Wait - I think they got 'repurposed' when the guarantee that I wouldn't gain wait failed. So I donated them to some poor person who is starving and therefore still skinny.

      Great hub - and funny story!

    • stclairjack profile image

      Stclairjack 5 years ago from middle of freekin nowhere,... the sticks

      thank you millionaire tips!... i think your right, a great many people miss their dollars when they buy like sheep and accept poor quality in what they buy,.... i am still a great lover of Levis,... and i've seen the quality come back,... being a true skimp,... i shop for my levis at thrift store quite a lot! lol!

    • Millionaire Tips profile image

      Shasta Matova 5 years ago from USA

      Good for you to activating your warranty! So many people have products that are warranted and don't remember, or don't go through the steps to call the company on it. If the Levi's quality has gone down, then if enough people ask for replacements, the company will see that they would be better off not skimping so much on the original manufacture. But if everyone just buys another one, then they will consider themselves better off skimping. I think we should check our warranty on every product when it breaks down instead of giving up and buying something new. I just called the faucet manufacturer on a lifetime guarantee - saved myself a lot of money!

    • stclairjack profile image

      Stclairjack 6 years ago from middle of freekin nowhere,... the sticks

      mamaneedsjava..... levi's have had real quality issues over the last 3-5 years,... thin denim, ripping at stress points,... many dissatisfied customers,... but i'v stuck with them because of this warranty program,..

      that said,.... you are correct,.... your but will look great in LEVI's,.... even my old ass looks good in LEVI's,.... and your math is true.

      good luck and thanks for the read.

    • MamaNeedsJava profile image

      Bea Toome 6 years ago from Undisclosed

      Hmm... So if my $10 Old Navy jeans die after a year and Levi's cost $50 but they're good forever I'd actually be ahead on cost in five years. Now to see how my butt looks in them. :) Thanks.


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