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Benefits of VoIP Apart from Cost

Updated on June 23, 2011

VoIP Benefits for a Business

Businesses are well aware of the cost benefits of VoIP. It's one of the main reason why so many have switched over in the first place. VoIP adoption is accelerating and the introduction of hosted PBX providers have made it all the more easy for an uninitiated business to go the VoIP way.

However, a lot of confusion has been created in the marketplace by businesses using terms like "Unified communications" to impress clients. If you go to the website of any of these companies, you'll only see general benefits such as "improved productivity" without exactly explaining how this happens. Of course, the easiest benefit to understand is cost, but that's not what we're looking at in this article. Instead, we'll examine what concrete benefits VoIP has to offer businesses so that it's easier for them to make up their minds about whether or not they want to switch to VoIP. A great deal of confusion can be avoided by simplifying things.

Mobility and Configurability

Mobility is one of the most important aspects of a VoIP system. These days when people are spending more and more time out of office, it's important to be able to reach them no matter where in the world they are. For this, people usually make use of several devices. They have an office number, a home number, and a mobile number. Sometimes, they even carry two mobile phones! Needless to say this not only hampers communications, it can even lead to lost sales if a customer calls the wrong number and finds that no one is picking up the phone.

VoIP allows employees to have just one number for all their devices - be it home phones, mobiles or office lines. So when a customer makes a call, all the devices attached to that one number will ring simultaneously. Businesses can take advantage of this by assigning a single sales number to many devices belonging to different people. Whoever picks it up first gets the customer. No more waiting and no more missed sales.

VoIP is also endlessly configurable. You can set it up so that if your office is closed on a particular day, all calls are automatically routed to another one. Or if you have multiple locations, calls after a certain time are diverted elsewhere. Since VoIP is an Internet application, there's no limit to what you can do with it. The uses are restricted only by your imagination. All this, apart from it being cheaper than regular PSTN calls and it's a no brainer. Setting up an SIP account is easy. Even if you have a PSTN system already set up, it's easy to switch to hosted PBX. Call your ITSP now to find out how.


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