Beware Of "Just Energy", I Was Almost Scammed.
Beware Of Door To Door Salepeople
I would like to tell you my experience with "Just Energy", which is a Natural Gas And Electricity Rate Flex Program. I came home from the corner store on Sunday afternoon, and found a young man in my hallway. He said he was from a company called "Just Energy". I asked him what that was, and he said I could save money by using their company. I said I was not interested, but he was persistent. So I gave him a moment of my time. He then asked to see my power bill, I asked why? He said he was going to show me how I could save money. I went my apartment and got my latest bill, and really not wanting to get involved with the whole thing. I wish I had not gotten the bill, and that I had been thinking better, but he caught me off guard.
I gave him the bill, and by this time he has his clipboard out, and is writing my information down on this form. He gave me a whole speal about rates and how they buy energy verses My National Grid company and locking in rates after 3 months. Gas in summer ( July or Aug.) and electric in winter ( Jan or Feb). He talked so fast I could not keep up with him. I told him I would have to think about it, and asked him to leave info with me to go over, but no he was very pushy. He wanted me to sign a 5 year contract, which I again said no I need to think about it. Though he said by me signing the paper did not mean it was the actual contract. Once again I was not comfortable with it. I should of just said leave, but standing alone in a hallway with a stranger is kind of scary.
Anyway He said it was just to get the ball rolling if I chose to use " Just Energy", and then we had to call a customer service number, where they would ask me a few questions, and that was supposed to be it. Until I chose '"their company". Then a red flag went up when he told me my National Grid provider would send me a letter in a few weeks informing me of the changes to my choice of suppliers, and a letter from "Just Energy" would follow. Now this next part really threw me off. He wanted me to call the customer service line and tell them what a great job he did, and how good he was with info and such that he told me. He also wanted me to suggest that they should give him a raise. What the heck?
After 2 days I got a chance to look over this so called ' agreement, and I was shocked to see the fact if I went with " Just Energy" and wanted to cancel before my 5 year contract was up, I would have to pay for that! That is just crazy. So then I went online and looked for reviews on " Just Energy". I was shocked, and my heart went into my throat. There are even videos on youtube about this company. Just Energy isn't even accredited by the BBB, and had been charged for consumer fraud by the Attorney General Of NY, which is where I live. Check out
www.ripoffreport.com they have about 22 reports regarding "Just Energy".
I was really quite upset and wanted to contact them right away, but their customer service department is only open Monday to Friday 9 am to 6 pm, and it was after 6 pm, so I tried to email them. After writing a very long and detailed email, I hit send, and I got an error message that my email did not go through. I had to wait until the next day to contact them. I called after 9 am, and explained the whole story to them. I told them the salesperson was very very pushy, and I was not happy at all. I told them I wanted to stay with my company. She said that they would cancel the whole thing. I hope this is true, as I don't want any surprises. I did manage not to be scammed by this company. I write this in hopes to help someone else out there avoid being scammed, especially the elderly people, which are easy prey for salespeople. I feel very bad for all the people who have been scammed by this company. If I ever do decide to switch my supplier I will do plenty of research before making such an important decision. Also this experience has opened my eyes to other people who may want to scam me, and I will be more careful in the future.
Update: Well as I mentioned above, the woman on the phone said she would cancel the whole thing. Well she lied. I got two letters in the mail from National Grid stating I had switched to "Just Energy". I called National Grid up right away and told them what had happened. They said they would take care of it, and put a block on my account so that "Just Energy" could have me switch over. My advice would be to call your provider after dealing with this company to insure they just don't go ahead and switch you over to their company.
Updated: December 7, 2012
Today my doorbell rang and it was an Just " Energy' guy, and I told him point blank I was not interested. I told him I already almost got scammed by them, and what I went through, and he was "like", I'm not trying to get you to switch companies. I said "No again". Then he had the nerve to ask me if anybody lived upstairs. I said no and closed the door on him. I just hope nobody in the neighborhood fell for these guys today.