Page Plus Cellular Review
Tired of paying too much for cell phone service you don't use? Need to add a phone for your kids? Or want a cheap phone for emergency calls from an elderly loved one? You might want to try Page Plus Cellular. After watching our kid's texting cause our cell phone bills to skyrocket, we looked for an alternative solution. Two years ago we switched to Page Plus, which uses the Verizon Cell Network. The switch cut our cell phone bill by more than 75%.
Page Plus and iTouch: Four years ago, we gave our kids each an iTouch with the money we had saved. Now the message and facetime their friends rather than texting. They are happier, and we've cut our bills from about $120 a month to just $40.
Cell Phone Cost Poll
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Good Cheap Cell Phone Service
Why 4 Stars?
I give a 4-star rating because although this company offers a great deal on service you do sometimes have to wait too long to listen to a customer service representative and they have a very limited selection of phones, usually just four at a time. You can sometimes use an old Verizon phone, but not always. Reading other reviews, some customers have had problems with dropped service or money not correctly added to accounts. I do not use autopay and do pay just one month at a time and haven't had problems.
Pay-as-You-Go vs. Contract Service
Contracts Limit Your Use: When you sign up for a contract, you have to pay for 2 years no matter what. If you have a family plan, you need to make sure there are enough minutes, texting and data for everyone. Yet, sometimes your needs change over two years. That is especially true if you have kidsIf, like us and a lot of other parents, you find your kids have friends with unlimited texting and your kids do not, you can end up with a hefty overcharge bill. Then, because you have to keep your contract, you either have to take the phone away from your kids, or move up to a more expensive plan.
Pay As You Go is Flexible: With Page Plus pay as you go, we are able to set up different phones on different plans and either give our kids inexpensive unlimited texting or set a limit on their texting by giving them a limited amount per month. Also, using Page Plus we can switch around different phones to different plans as we need it. When my teenagers got an iTouch, they stopped texting so much. Instead, they now message or facetime for free, or skype on their computers. So we were able to switch their phone plans to emergency phones, which cost only $10 for 3 months to maintain. Sometimes we need to add money more often, but often if they are just using the phone to call us and tell us where they are, that is all they need.
Pros and Cons of Page Plus
Customer service representatives are helpful and will take plenty of time with you to resolve problems
Sometimes you need to wait a long time on the phone to contact customer service.
Easy to add minutes or buy a plan over the phone or Internet.
You have to buy a phone. No freebies.
Pay as you go means you avoid the taxes you pay on contract plans which saves you a lot of money (look on the bill of your contract plan to see how much you pay in taxes).
Choices in cell phone is very limited and you usually need to buy from Page Plus.
Verizon Network Cell Service
Can sometimes use a Verizon phone, but not always.
You can have each phone on a different plan.
Takes a while to set up a phone with customer service (but that is true with contract phone too)
You can switch plan types as needed. Have unlimited one month, basic the next.
Not many Page Plus stores around. Usually have to deal with them by phone.
Can separate children's accounts from parent's and control kid's phone use more easily.
Cell phones sometimes have a limit to the number of characters on text message.
Offers very cheap plans, especially for low use of cell phone.
Website is more primative than most and does delete phone calls after a certain time.
Great for cheap emergency cell phone.
May be more complicated than a single family plan and one bill.
Verizon Cell Network
The best reason to choose this company is that it uses the Verizon cell network. In our house, we can't get good service from anything but Verizon, so we felt stuck. Finding this network gave us a choice. In our experience of over 5 years of Page Plus use, we've had good connections wherever we were at. In our research, we didn't find any other pay as you go phone plan that allowed you to use the Verizon phone service network.
The biggest drawback to using Page Plus is the phones available. Some Verizon phones can be used. We were able to port my husband's Verizon LG phone. However, we've not had luck with other phones. If you have a Verizon phone, you can call or use the online customer service chat to find out it if is compatible.
Page Plus Phones: We've purchased several phones from the company. The first phones we got were terrible, and we had many of them fail. The latest ones we've gotten have been much better. In general, the phones we've gotten have not been great for data but are adequate for texting and calling.
Apple iPhone: Two of my daughters bought unlocked iPhones and use them with Page Plus. Work with the chat of the company to make sure you get the right phone and Sim card. My oldest daughter researched all of the possibilities and found this the very cheapest way for her to get service.
Calculate Phone Cost as Part of Total: With a pay as you go phone, you will have to include the cost of the phone in your total cost of owning the plan since there are not any free deals. However, we've been able to get serviceable phones for between $50-$100, which is what we usually ended up paying at Verizon anyway. When you purchase a phone, they will either port your number over for you or provide you with a new number. When you receive your phone, you call up customer service and they will help you get your service started.
No Taxes: One thing that most people don't realize is how much tax they pay on their contract plans. Look at your bill. You may be surprised at how much you pay. With pay as you go phones, there are fewer taxes.
Good Customer Service: In the first couple of years of using this company, I had several long waits for customer service, but I've not had that problem in the last year. Long waits are a pain, but I'd have to counter that with the fact that I don't think I ever got out of the Verizon store in less than 2 hours when I was either getting a new phone or even just making adjustments to a plan. If you do encounter a long phone wait, my advice is just to hang up and try a different time, or better yet, try the "chat" box online instead. I've been very impressed with the attitude and helpfulness of the customer service representatives. Although it was annoying to have to return the phones that were broken and be without phone service, the customer service was very helpful during this process and actually spent a long time with me in checking out what was wrong and helping us to switch services from Verizon.
Try Chat: This year, they added a "Chat" function on their website and this has greatly improved the customer service. In fact, it is much easier to handle MEID numbers when you are writing them and not having to tell them over the phone. This year I've had several complicated situations that involved switching phones to different numbers. Each time I got a courteous and helpful representative who took the time to help me resolve the issues and waited until I had programmed the phone and had them working.
Page Plus Plans
$10= 10 cents a minute; $25=.06 cents a minute; $50=.05 cents a minute
You can add minutes at any time. Minutes expire in 3 months unless you add more money to account. Minutes carry over if you add more every 3 months. Minimum cost to keep this number is $40 a year.
$12 a month
250 minutes/ 250 text or MMS messages/ 10MB data
Talk n Text 1200
$29.95 a month
1,200 minutes/3,000 text or MMS/ 250 MB data
Unlimited Talk n Text
$39.00 a month
unlimited minutes/unlimited text or MMS/ 200 MB of data
$55 a month
unlimted minutes/unlimited text and MMS/ 2 GB data
You Can Save A Lot
Overall, I'd recommend considering switching if you seriously want the lowest cost plan and are less concerned with perfect service or the latest phone. I use the $12 plan on my phone and find it is just what I need to make phone calls to my mom in California, keep up with my kid's schedules, be available for emergencies, and text my friends. While this company won't work for everyone, if you need the cheapest plan possible, an emergency phone, a limited use phone or one that can be switched to different amounts of minutes monthly, Page Plus is probably a top choice.