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Cloud Computing and VoIP

Updated on January 29, 2013
Moving Communications to the Cloud
Moving Communications to the Cloud

Shifting Business Processes to the Cloud

There is a huge movement in the business world to outsource as much of the extraneous work as possible. With IT being a readily available tool and using the medium of the Internet, businesses are finding it easy and profitable to let professionals do much of the heavy lifting when it comes to many previously in-house operations such as HR, marketing and finance. A new trend these days however is to outsource even the traditional communication system used by the organization itself. Using the Internet, enterprises can implement powerful communication features that were previously unthinkable using the PSTN phone system. Voice over IP or VoIP for short is the name given to this technology.

It's hardly a new concept. Service providers like Skype have allowed individuals to talk to each other over the Internet for years now. What is new is that businesses are adopting the same model on a large scale. Previously, Internet bandwidth was insufficient for reliable VoIP calls. These days though, broadband penetration has advanced sufficiently for it to not be an issue anymore. Companies can therefore lower costs – especially those associated with international calls – and also improve the efficiency of their workforce by providing them with a single unified experience and the same telephone number regardless of where they are in the world and what communications device they're using.

Dealing With a Changing Workforce

The average employee today is a very different one from just a few years ago. Smartphones have now pervaded the lives of the average US citizen and this has led to a more mobile lifestyle that is reflected in the way people work. From their car, from their home, and of course in the office. But even within the office itself they don't always sit at the desk. They move around, attend conference calls, and even work from the cafeteria. It makes little sense therefore to have a business telephone number linked to a landline that is static and useless when the person is not there. Employees also work with a variety of devices such as tablets and an organization must seek to leverage these interfaces to ensure that they are able to work regardless of the environment.

VoIP enables this kind of workstyle by providing easy accessibility and flexibility. A company has two choices while building such a solution – in-house or hosted. In keeping with the true nature of the cloud, VoIP hosted services allow all the technical details and infrastructure to be outsourced to a third party. There are many San Francisco VoIP providers if you're looking for a local service. Call one today to find out how your business can get started with VoIP in as little as 15 min.


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