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Dell laptop: Connect to wireless with the Dell Wireless Utility

Updated on January 30, 2014

Can't get your Dell Laptop to connect to wireless?

Are you getting the message:
Windows cannot configure this wireless connection. If you have enabled another program to manage this wireless connection, use that software.

Dell wireless laptop's often come with their own wireless utility and disable the wireless configuration built into Windows. You are currently trying to connect using the Windows Wireless configuration, that is why you are getting that message.

The Dell Wireless Utility Icon.

Let's get connected to wireless

Let's get connected to wireless.

  1. Double click on the icon down by the time in the lower right hand corner of the screen that looks like the picture to the right.
  2. Choose the Wireless Network tab.
  3. Under the Available Networks section, look for the name of your network, choose it and then click the Configure button. You would want to type in your security key or pass-phrase (wireless password) into the Network Key text box.
  4. Click OK.

NOTE: If you are not sure of the name of your wireless or the "password", you will need to log into your router to find out.

If you were able to select your network and enter your security key, now take a look at the wireless icon down by the time.

Green bars: You have a good signal and the Internet should work well for you now.

Yellow or red bars: You have a weak signal. Having a low or weak signal may still work but you may experience slow or intermittent wireless connection. You would then want to fix the signal issue for the best performance and online experience.

Clear bars: Not connected at all. May be an issue with distance, incorrect settings entered above or the wireless switch is off.

Still not able to connect wireless?

If you are not able to resolve the problem and can not get connected, here are some tips and tricks that may help.

You could also try asking Windows to ignore the Dell wireless utility and ask Windows to take control of the wireless.


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