ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel
  • »
  • Technology»
  • Internet & the Web»
  • Social Networking»
  • Facebook

Facebook ID Requirement

Updated on March 9, 2014

Send me your birth certificate or I will block access to your e-mail.

Excitedly, several months back, I bought my new home. It is a fixer-upper so there has been a lot of pulling up carpet, installing floor tiles, repairing walls, painting, pretty much everything needs to be updated. I have been having a blast. One thing also needed was Internet access. In my old house I had AT&T. After many issues attempting to get AT&T installed at the new house, and failing, I went with Time Warner. Internet was great until I logged into Facebook.

Of all my on-line accounts: e-mail, bill paying and bank account, only Facebook flagged the service provider change. Facebook locked my account with the following notification:

From: Facebook <notification+kr4mabqbbxax@facebookmail.com>
Date: Thu, Jan 2, 2014 at 7:20 PM
Subject: Did you log into Facebook from somewhere new?

Dear John,

Your Facebook account was recently logged into from a computer, mobile device or other location you've never used before. For your protection, we've temporarily locked your account until you can review this activity and make sure no one is using your account without your permission.

Did you log into Facebook from a new device or an unusual location?

- If this was not you, please log into Facebook from your computer and follow the instructions provided to help you control your account information.

- If this was you, there's no need to worry. Simply log into Facebook again to get back into your account.

For more information, visit our Help Center here:
http://www.facebook.com/help/account_recovery?ref=hcrblock

Thanks,
Facebook Security Team

I tried to log back in. The account remains locked. I was asked to provide my DOB to open the account which I did. I was told my DOB was incorrect. The account remains locked. I contacted Facebook for a solution and they responded back:

From: Facebook Security <info+xoowpwx.aeaqtpgw7q@support.facebook.com>
Date: Sat, Jan 18, 2014 at 5:07 PM
Subject: Re: Report a Login Issue

Hi,

It looks like you're having trouble accessing your account. Try logging in to Facebook and completing the security check from the computer or mobile phone that you normally use to login to your Facebook account.

If you're still unable to login, please reply to this email with a photo of your government-issued ID.

The ID you attach:

- Must be government-issued (ex: passport, driver's license)
- Must be in color
- Must clearly show your full name, date of birth, and photo


If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). Note that we need you to send an appropriate ID before we can take any action on your account. Sorry for the inconvenience.

If you’re writing in because your email is being used on a Facebook account that’s not yours, please try to claim this email address by adding it to your current account. You can learn more about how to report this here:

https://www.facebook.com/help/175050382551472

Thanks,
The Facebook Team

I responded:

Date: Sat, Jan 18, 2014 at 5:37 PM

Subject: Re: Report a Login Issue

To: Facebook Security <info+xoowpwx.aeaqtpgw7q@support.facebook.com>

I changed service providers. That should not qualify as a reason to lock someone's account when they are using the correct user name and password. If you all do not understand that it is possible for someone to change a service provider than please delete my account.

I am not sending a photo id since I don't know who I am sending it to. With identity theft as bad as it is you need to be focused on more than someone changing a service provider.

Again, I am not sending a picture id to an email address that has no identification qualifies. Delete the account.

Facebook responded:

From: Facebook Security <info+xoowpwx.aeaqtpgw7r6ca@support.facebook.com>

Date: Tue, Jan 21, 2014 at 10:24 PM

Subject: Re: Report a Login Issue

Hi,

We need to verify your identity before we can help resolve this issue.

Please attach a copy of a government-issued ID (ex: driver's license or passport) or two documents from a formal organization (ex: business, school). If you choose the second option, these documents must combine to show your full name, picture and date of birth.

Documents we accept:

- School or work ID

- Library card

- Utility bill

- Credit card (with the number covered)

- Birth certificate

Documents we do not accept:

- Profile pictures

- Personal photos

- Resumes

- School curriculum

If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more in the Help Center: https://www.facebook.com/help/183256078471165/?ref=cr

Once we receive a clear image of your IDs, we'll reevaluate the status of your account.

Thanks,

Blanche

User Operations

Facebook

To which I responded:

To: Facebook

Subject: Re: Report a Login Issue

I changed service providers. That should not qualify as a reason to lock

someone's account when they are using the correct user name and password.

If you all do not understand that it is possible for someone to change a

service provider than please delete my account.

I am not sending a photo id since I don't know who I am sending it to. With

identity theft as bad as it is you need to be focused on more than someone

changing a service provider.

Again, I am not sending a picture id to an email address that has no

identification qualifies. Delete the account.

I continue to get Facebook notifications so my account remains active; I still cannot log into my account. Then I get the following from Facebook:

From: Facebook <noreply@support.facebook.com>

Date: Sun, Jan 26, 2014 at 7:06 AM

Subject: Tell us about your Facebook user support experience

Hi,

We would like your feedback about your recent experience with Facebook user support. Please take about three minutes to complete this short survey.

We appreciate you sharing your honest opinion and we will use your comments to improve our support.

http://fb.me/22JjQJU7Yez0Q3B

We look forward to hearing from you!

Thanks,

The Facebook Team

I filled out the survey and asked that either my account be restored or delete the account. Facebook responded:

From: Facebook Security <info+xoowpwx.aeaqtpgw7r2h6@support.facebook.com>
Date: Tue, Jan 28, 2014 at 4:22 PM
Subject: Re: Report a Login Issue

Hi,

Thanks for your response. We understand your caution, but in order to protect the information on the account, we require you to verify your identity by providing a copy of your government-issued photo ID.

If you'd feel more comfortable uploading your ID through the Help Center, please fill out this form:

https://www.facebook.com/help/contact/submit_id

Before you scan or take a picture of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc).

Note: we will permanently delete the document you send after we resolve your issue.

After you submit your ID, please respond directly to this email so we can review your documents and assist you further. To learn more about this process, and what types of IDs we accept, please visit the Help Center:

https://www.facebook.com/help/205225009603943/?ref=cr

If you don’t want to reopen this account, there’s no need to respond to this email. This account will remain locked as a security precaution. Let us know if you have any further questions.

Thanks,

Blanche
User Operations
Facebook

I, asked why an ID is needed if there is nothing to compare the ID information with? I asked that they justify how a change in service providers qualifies for an account lockout. I asked if they did not intend to unlock my account, to please delete the account.

Facebook responded:

From: Facebook Security <info+xoowpwx.aeaqtpgw7rs34@support.facebook.com>
Date: Wed, Feb 5, 2014 at 5:51 PM
Subject: Re: Report a Login Issue

Hi,

We need to verify your identity before we can help resolve this issue.
Please attach a copy of a government-issued ID (ex: driver's license or passport) or two documents from a formal organization (ex: business, school). If you choose the second option, these documents must combine to show your full name, picture and date of birth.

Documents we accept:

- School or work ID
- Library card
- Utility bill
- Credit card (with the number covered)
- Birth certificate

Documents we do not accept:

- Profile pictures
- Personal photos
- Resumes
- School curriculum

If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more in the Help Center: https://www.facebook.com/help/183256078471165/?ref=cr

Once we receive a clear image of your IDs, we'll reevaluate the status of your account.

Thanks,

Blanche
User Operations
Facebook

At this point I am beyond frustrated. At no time is there justification given for locking my account. At no time is there an explanation on what the ID will be compared to. At no time is there an acknowledgement that we are communicating, via e-mail and my identity is not in question but if I try to log into my account, I must be verified via ID or utility bill. I, again, ask that my account be deleted.

Facebook responds:

From: Facebook <noreply@support.facebook.com>
Date: Sun, Mar 2, 2014 at 9:07 AM
Subject: Tell us about your Facebook user support experience

Hi,

We would like your feedback about your recent experience with Facebook user support. Please take about three minutes to complete this short survey.

We appreciate you sharing your honest opinion and we will use your comments to improve our support.

http://fb.me/aOfERwZIDNcCSC

We look forward to hearing from you!

Thanks,

The Facebook Team

So I ask you: what qualifies as justification for locking someone’s Facebook account? Should a change in service providers prompt an account lockout? If a new service provider is enough to trigger an account lockout, then Facebook should quantify that, to access your account, your user name, password and service provider must be correct.

You should be concerned if Facebook is looking that closely to your Internet browsing. You should be more concerned that Facebook can lock your account, for any reason, and demand one of the following to open your account:

Documents we accept:

- School or work ID

- Library card

- Utility bill

- Credit card (with the number covered)

- Birth certificate

Would you, knowingly, post any of the above documents on your Facebook wall or add them to your profile? If we send any of the requested documents, they become part of your Facebook profile; I just can’t get an answer as to how or to what extent.

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.