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Fixing Adobe Media Encoder Export Failure in Premiere Pro CS5 on Windows 7

Updated on September 14, 2014

Fixing Adobe Media Encoder Export Failure in Premiere Pro CS5 on Windows 7

Fixing Adobe Media Encoder Export Failure in Premiere Pro CS5 on Windows 7.
Fixing Adobe Media Encoder Export Failure in Premiere Pro CS5 on Windows 7.

Fixing Adobe Media Encoder Export Failure in Premiere Pro CS5 on Windows 7.

I recently invested in Premiere Pro CS5 and was having all sorts of fun editing my HD files (.m2ts) using this magnificent video editing softward, when suddenly disaster struck.. on a larger project I had been working on for days till' end, CS5 stop responding when trying to export .AVI files, usually stopping at around 85-89%. This freeze up was often accompanied by a error message. Later in this article you will learn how to access the Adobe Premiere Pro Encoding Log file and Error Log file, which should help you diagnose the problem you are experiencing.

I tried finding a solution to my the problem online, but the only answers I got was “update your drivers” and similar. However, the solution came when I was playing around to see if there were some settings I could change. I saw the ‘metadata’ option and as this is something the encoder has to deal with on top of the rendering/encoding workload. Here is a solution you can try which worked for me:

Steps for fixing the Premiere Pro CS5 and Media Encoder issues:

1. Open the export window within the CS5 interface. EXPORT > MEDIA.

2. Choose the appropriate file extension you want to export.

3. Press the METADATA… button

4. Under SOURCE METADATA select > PRESERVATION RULES and > EXCLUDE ALL

5. Under OUTPUT FILE METADATA > EXPORT TEMPLATE > and press NEW

6. Create a new EXPORT TEMPLATE called NONE, where you include none of the previously tagged boxes and options.

7. Select the new "NONE" template from the pop-up menu.



How to speed up Adobe Media Encoder:

Even though you are not having major issues with premier pro CS5 freezing up / crashing while exporting, this method can save you heaps of time when exporting larger files, as applying these changes should speed up your exporting with an approximate 50++ percent.

References: superstoked / vondt

How to access the Premier Pro CS5 Encoding log file and/or Error log file
How to access the Premier Pro CS5 Encoding log file and/or Error log file

To help diagnose the exact problem you have accessing the CS5 'Encoding log file' and/or 'Error log file' might be very helpful. Please see our guide below on how you find these specific files.

Encoding log file

Depending on what operative system you are running on the encoding log file may be found in the following locations:

Windows XP: C:\Documents and Settings\[user]\Application Data\Adobe\Adobe Media Encoder\5.0\AMEEncodingLog.txt

Windows Vista: C:\Users\[user]\AppData\Roaming\Adobe\Adobe Media Encoder\5.0\AMEEncodingLog.txt

Windows 7: C:\Users\[user]\AppData\Roaming\Adobe\Premiere Pro\5.0\AMEEncodingLog.txt

Mac OS: Macintosh HD/Users/[user]/Library/Application Support/Adobe/Adobe Media Encoder/5.0/AMEEncodingLog.txt

The encoding log file contains a record of all the files you have encoded, including those which were not properly encoded. The newest entries are kept at the end of the file. It is a text file which adds encoding entries automatically. If you want to you can clear the log by opening the file in a plain text editor, then selecting all of the entries, deleting them, and finishing by saving the empty file using its original default filename (AMEEncodingLog.txt)

Error log file

Depending on what operative system you are running on the error log file may be found in the following locations:

The error log file is stored in the following location:

Windows XP: C:\Documents and Settings\[user]\Application Data\Adobe\Adobe Media Encoder\5.0\AMEEncodingErrorLog.txt

Windows Vista: C:\Users\[user]\AppData\Roaming\Adobe\Adobe Media Encoder\5.0\AMEEncodingErrorLog.txt

Windows 7: C:\Users\[user]\AppData\Roaming\Adobe\Premiere Pro\5.0\AMEEncodingErrorLog.txt

Mac OS: Macintosh HD/Users/[user]/Library/Application Support/Adobe/Adobe Media Encoder/5.0/AMEEncodingErrorLog.txt

To view the error log file, choose File > Show Errors.


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Hope you found this hint / tip useful, and please feel free to ask any questions you have regarding Adobe Premiere Pro. We will answer all questions asked and do our best to help you solve your problem.

"Thanks!"

Have you had any issues with Adobe Premiere Pro CS5? Please feel free to ask any questions you might have, and we will do our best to help you solve your probl

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    • Resolver2009 profile imageAUTHOR

      Resolver2009 

      4 years ago from Bournemouth, UK / Oslo, Norway

      Glad to hear it S. Tomioka. If you want to say thanks I would be much obliged if you would check out my debut novel 'Cognitive Disturbance'. Have a great weekend.

    • profile image

      S. Tomioka 

      4 years ago

      I would like to thank you for your post on Export Failure. Spent a lot of hours doing the editing and to find out I could't export my hard work. This was a life saver, thanks again.

    • profile image

      Luner Eugene 

      4 years ago

      I don'e even see the Media Encoder listed under adobe why?

    • profile image

      Amit 

      4 years ago

      You are a genius. I was desperate, nothing worked for me....

      saved my day!!

      thanks!

    • Resolver2009 profile imageAUTHOR

      Resolver2009 

      5 years ago from Bournemouth, UK / Oslo, Norway

      @ Natch, J-CARAMAC & SAmmydavisjrjr: Glad to hear it! :D

    • profile image

      sammydavisjrjr 

      5 years ago

      Yup! this solved it for me. Thank you very much!!!

    • profile image

      J-CARAMAC 

      5 years ago

      You Sir are a life saver! THANK YOU

    • profile image

      Natch 

      6 years ago

      i''ll try this tomorrow i hope it works, thanks i'll let you know what happens.

    • profile image

      Rob 

      6 years ago

      Hey, when i did this step after creating new-none folder there were still a few boxes in the new none folder but they weren't checked and don't recall if they were checkable or not. Did i do this correctly? Should it be empty?

      6. Create a new EXPORT TEMPLATE called NONE, where you include none of the previously tagged boxes and options.

    • Resolver2009 profile imageAUTHOR

      Resolver2009 

      6 years ago from Bournemouth, UK / Oslo, Norway

      Dragan: Glad to hear it! :-D

      Alexander: No worries.

      Alya: Maybe if you give us some more info regarding your problem we would be able to help you out.

      Faheem: Maybe if you rephrase your comment, and actually make sense someone would be able to help you. ;-)

    • profile image

      faheem 

      6 years ago

      i have a different problem my premier is not exporting any thing i can,t get wy dis is happening. premier is nt strucking but nt exporting if export then that will be 2 r 3 frames what should i do.

    • profile image

      Alya 

      6 years ago

      my problem is still not fixed even after I did that what else can I do

    • profile image

      Alexander 

      7 years ago

      Thanx!!!

    • profile image

      Dragan 

      7 years ago

      Man, you just saved my life! I was I`ve been "struggling" with the freezing problem more than a week.

      Thanks

    • Resolver2009 profile imageAUTHOR

      Resolver2009 

      7 years ago from Bournemouth, UK / Oslo, Norway

      Glad I could help you Feliperor! Fixing adobe media encoder export failure in premiere pro CS5.. Winning. ;)

    • profile image

      feliperor 

      7 years ago

      Thanks man! Problem solved!

    • Resolver2009 profile imageAUTHOR

      Resolver2009 

      7 years ago from Bournemouth, UK / Oslo, Norway

      Sameerk: Thank you!

      Yossi: Glad I could help you out! :-D

      All the best,

      Alex

    • profile image

      Yossi 

      7 years ago

      thanks man

      this made me nuts for two days

    • sameerk profile image

      sameerk 

      7 years ago from India

      nice one

    working

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