Getting your Business Ready for VoIP
Is your network ready?
VoIP has become the backbone of voice communication for a lot of companies, offering numerous benefits like reduced costs and increasing efficiency. It used to be expensive when first introduced but over the last few years, the price has come down significantly. Small and medium businesses are now considering the move to VoIP technology because of the flexibility and advanced call features offered.
However, there are some requirements to keep in mind before flipping the switch on VoIP systems for your organization:
A solid foundation is key, as without it you will find that call quality and network speeds are low during heavy use. Investigate the speed and stability of your internet connection. Before implementation, you should track normal call volume and usage while keeping an eye on traffic during peak hours or days. If your communication volume has seasonal variations, take that into account as well.
A fast DSL connection may still not be robust enough for VoIP communication, even if it handles your current browsing needs perfectly. If the bandwidth capacity is just adequate enough at present, it will not be able to handle additional loads especially during peak hours. Adding voice calls to your internet data should not affect the speed of other applications running on the network.
Frame expectations and requirements
Before investing in a VoIP service, consider the impact it will have on the existing levels of service that your customers are accustomed to. Assess the degree to which efficiency and productivity will improve with its introduction. Will the help desk or call center have more throughput? Will it there be an increase in returned calls leading to more sales or leads? Will it help employees communicate faster or improve coordination between teams?
You should know what exactly is required of the new system. Some questions to keep in mind: Do you need inexpensive international calls or unlimited local calls? How important are call features like multiple device rings or virtual extension numbers? Will your employees need video conferencing or faxing support?
An important issue to keep in mind is security. VoIP by itself is not the most secure form of communications and is vulnerable to the same types of security breaches that any computer or network can fall prey to. Most good VoIP providers will have systems to protect calls but you must find out the type and extent of measures they use. Conduct regular system scans and ensure internet security protocols are rigorously followed.
Addressing these issues will make sure your company is ready to make the transition to SIP solutions smoothly. As expected, there are various business VoIP pricing models and you should choose one that suits your needs.