- Internet & the Web
Google Chrome Crashing and Freezing on Windows 7 - Update on Solutions
Ongoing Google Chrome Crashes on Windows 7
Ever since I began using Windows 7 64-bit, I experienced issues with Google Chrome crashing. Everything suddenly locked up, my laptop froze, and sometimes it even needed a cold restart (hitting the power button to shut it down) which is not good for any computer.
For months I reported the resulting error messages to the Google forum site, as Google wants us to do. I researched this issue extensively, and saw over 40 complaints on that site, which go back to the introduction of Windows 7.
Google responded there, "We are aware of the problem....", "We are attempting resolution...", and so on. Some of the resolutions were so complicated, even I, with CompTIA A+ and CompTIA Network+ certifications, could not follow them.
After reading so many complaints about the same issue in even older versions of Chrome (I was using version 16.0.912.75), I concluded Google was not making any ongoing effort to actually resolve this issue; it was a shrug-and-live-with-it thing for them.
Chrome Crashes--The Flash Issue
In February 2012 I encountered and implemented the solution in the video below, namely deleting one of two competing versions of Flash, and for a few months I was able to spend 10 hours a day on Chrome without problems.
How To Fix Adobe-Flash-Related Crashes in Google Chrome
A Second Google Chrome Issue--Crashing While Uploading Photos
But in May 2012 a new problem surfaced with Google Chrome and Windows 7. Whenever I went to Facebook or another site and tried to upload photos, Chrome crashed. Same machine, same browser, and same operating system. The crash would happen as soon as I clicked "browse" on the uploader and opened my files to select. Read more about my experience with crashes while uploading photos and uploading attachments to Yahoo Mail.
In October 2012 I switched to Google Chrome Version 22.0.1229.94, but still encountered this issue.
Issues Continue with Chrome
Since moving on to Windows 8 in May 2013 I have not encountered these issues. But the problems with Chrome crashing on Windows 7 continue to happen for others, and Google does not appear to be addressing those problems, or newer issues that have surfaced with Google Chrome.
Many folks have reverted to Firefox or another alternative. This is a shame when you consider how many useful things are linked to the Chrome browser. It's convenient to hop around Google Land--places like Gmail, Google+, Adsense, Webmaster Tools, Google Analytics, and more--without having to sign in all over the place. But with such poor support for this browser, people are considering leaving Chrome for good.
Reporting Crashes to Google
In Chrome Versions 11 and above, you can view your recent crash history by going to chrome://crashes in your browser, which will show the crashes with a Crash ID number, date and time of occurrence, and a link to click to "File bug." The screenshots below show crashes I experienced on January 20, 2012.
You may get a message that "Crash reporting is disabled." If so, enable crash reporting by going into Options under the wrench symbol at upper right, clicking the Under the Hood tab, and checking "Automatically send usage statistics and crash reports to Google."
You will notice that there are two different ID numbers. When I went to the forums, I saw dozens of different ID numbers listed from various people.