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HTC Sensation Mobile Phone/Cell Phone How To Help and Tips

Updated on September 1, 2013

Help for the new owner of a HTC Sensation and how to transfer your music, images etc. to the phone from your PC.

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My New Toy
My New Toy

This is not a review of the HTC Sensation because I've figured that there are enough websites out there telling what this phone can and can't do.

I received my HTC Sensation yesterday, and thought that I would write a HOW TO as it is always confusing when you have to work a new piece of technology and this phone is no exception. Yes it is an all-singing, all-dancing phone but that's only if you know how to make it sing and dance.

Now I've been on the HTC website that is supposed to show you how to do things but in the words of one of their technical people I spoke to, the website is being constantly changed and at the moment it's not very good, also the fact that she couldn't find any help for my problem didn't instill me with confidence. So I thought I'd save people the trouble of looking for hours for information that should really be readily available.

This is what you will learn in this hub:

  • Automatically transfer Your Contacts From Your Old Phone to the HTC
  • Things to do before you go any further
  • Attach your HTC Sensation to your PC
  • Synchronise your HTC Sensation and your PC
  • Charge your phone using your PC
  • Transfer your music, images, videos, documents and apps from your PC to your HTC Sensation (and back again).
  • Turn off Email Notification Sound.
  • Remove applications.

Transferring Your Contacts From Your Old Phone

Finally the 21st Century has arrived with this phone because while my husband sat and put all his contacts and numbers into his new phone, one by one, by one, this phone will do it all for you. Don't follow the instructions you get from your line supplier there is no need to store your numbers from the phone to the sim on your old phone and then take the sim out and put it in the new phone - don't do it if you have Bluetooth on your old mobile.

  • Make sure the Bluetooth on your old one is switched on.
  • Turn on the HTC Sensation.
  • It will automatically ask you what make your old phone is, and the model, and then it will ask you if you would like it to transfer all your data from the old one to the HTC.
  • Obviously that's a huge YES from me.
  • So I selected YES and it took about 20 seconds to send over 300 contacts, emails, calendar appointments and phone numbers to the HTC - BLISS!


There are two things that you need to do before you go any further one is to download some software and the other is to change a setting on your phone if you intend transfer things between your pc and your phone.

1. Download HTC Sync

At one stage you'll want to sync your HTC Sensation with your PC and to do this you will need some software from HTC called from the HTC website, you will find on the link below, so you might as well do that now, so that you're already to go.

2. Change the Phone Setting to enable Transfer

  • Above your Home key (the button that looks like a house) you will see a screen button that looks like a keypad, press that.
  • Now you will have a list of all your applications in alphabetical order (thank heavens).
  • You can flick your screen up and down, so flick upwards and press Settings.
  • The next screen isn't in alphabetical order (why not? I have no idea) anyway flick upwards and press Applications.
  • At the next screen press Development.
  • At the next screen you want the top option which is USB debugging, press anywhere on that line and the tick box at the end will light up, it will then tell you that this option, among other things, is used for transferring information from you one device to another - and that is what we want so select OK.

You will only need to do this one time.

Now press your Home key (yes the little house) and this will take you back to the Home Screen.


There are three things you can do with your phone attached to your PC, you can charge the phone, you can synchronise (sync) information between both devices or you can transfer information such as music, video, photographs etc. backwards and forwards between both devices. With me so far? I do hope so. Breathe deeply and begin.

Charge your Phone with your PC

  • Connect your USB cable to the phone and then plug it into your PC.
  • You will now be asked to Choose a Connection Type - choose Charge Only.

And that's it, yes that really is the easiest thing you will do when connected to the PC.

Sync your HTC Sensation with your PC

  • Press Start on your PC Taskbar.
  • One of the options should be HTC Sync select this.
  • It will open up and give you a screen with a HTC Sensation in the middle and will state that there is no device connected.
  • Connect your USB cable to the phone and then plug it into your PC.
  • You will now be asked to Choose a Connection Type - HTC Sync and Done.
  • You can then press Sync Now on either your phone or your PC screen, it doesn't matter which.

On the left side near the image of the phone you have a column of different options, selecting each of these options in turn will give you the opportunity to choose how and what you wish to synchronise and if you're not sure there is a HELP button at the top on the right.

Transfer Music, Images, Videos, Documents, Apps etc. from your PC to your HTC Sensation

This is one of the things that most people want to do and are having a problem finding out just how to make it happen, I know I did. Now you can use the HTC Sync to do this but being a manual sort of person I prefer to control it this way.

  • Connect your USB cable to the phone and then plug it into your PC.
  • You will now be asked to Choose a Connection Type - select Hard Drive and Done.
  • Your phone will now return to the Home Screen.
  • On your PC go to your Start button in the bottom right hand corner and select Computer (I am running Vista so this may be slightly different on your PC).
  • The computer screen will open up to show you different elements of your PC and you need to look for the one that is called Removable Drive.
  • Double click Removable Drive - you will find about 23 folders, amongst those you will have:
  • DCIM - images/photographs and videos
  • Music - music
  • My Documents - documents
  • Minimise this window so that it turns into a smaller box.

Now you can transfer things from your PC directly into these folders. I will explain how to move some music across so that you can get the general idea and then the same will apply to all the other things that you may want to transfer.

  • Double-click the Music folder and in there you will find sample music that is generally horrible, if you wish to delete these, either click on each one and press Delete on your keyboard to get rid of them one at a time, or press Ctrl and A on your keyboard which will select them all and press Delete and they will all vanish into your Recycle Bin.
  • Now on your PC go to the Start button.
  • Select Music.
  • Double-click the Music folder to open it.
  • If your music is in folders, then double-click an Album that you want to open.
  • Now you can do this two ways, click on a particular song that you want to put on your phone and drag it across to the Music folder on your phone. Don't worry it will not take it off your PC it will just put a copy on the phone. OR, click the song once, press Ctrl and C (which copies it to the PC's memory), click on your phone's Music folder and press Ctrl and V and the song will appear on your phone.
  • Now if want to copy lots of songs the easy way is to click the first song, then hold down your Ctrl button while you click on others, once you have all the songs that you want to transfer either drag them across or copy them to the memory, as explained in the step above.

That's it your files are now on your phone - enjoy!

Turn Off Email Notification Sound

Now this little noise drove me mad until I worked out how to turn it off. Unlike most mobiles where you go into your Sound settings which is where I went initially only to find that this is where you can change the Sound but not silence it.

It's actually very easy once you know how:

  • Press your Home key (the one that looks like a house).
  • Go to your list of Applications which is the button above the Home key on your actual screen (looks like like a little box of 16 squares).
  • Now go to the Email program that you use (or the GMail App) if you haven't set up your email account and it's still doing it) and tap once to select it.
  • On the first screen of your Email program, press your Menu key (the one next to your Home key).
  • A box will pop up giving you options, you want to select the last one which is More.
  • Now choose Settings.
  • Now choose Select Ringtone.
  • And you guessed it - press that lovely, lovely little Silent button.

Told you it was easy.

Note: For those of you who are receiving email notifications when you haven't done anything to make your phone collect your emails, you may have synced your GMail account with your phone, this does the same thing, it's okay that's exactly what I had done, and HTC Support couldn't work it out and didn't think it was possible to get email notifications by doing this.

Remove Applications

This one confused me for a while I thought I was supposed to drag the icon for the application to the Remove/Delete area and it would be deleted - wrong. So if you're confused as I was here are the instructions.

  • Press your Home key (the one that looks like a house).
  • Go to your list of Applications which is the button above the Home key on your actual screen (which looks like a little box of 16 squares).
  • One you can see all your Applications listed, press your Menu key (button next to your home key).
  • Choose Remove App.
  • Select the app you no longer want.
  • Choose Uninstall.

Click OK when asked and there you have it - or in this case there you haven't got it.


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    • profile image


      3 years ago

      OMG!! Thank you, thank you, thank you!!! Had my HTC for almost 3 years and finally learned to put my own music on it.. lol!

    • profile image


      4 years ago

      I just plugged in my HTC to the computer and suddenly the phone screen went all blurry so I unplugged it and now I have some weird letters and numbers on the top right hand corner. Does anyone know how I can take it off please??

    • profile image

      Shahbaz Azmi 

      4 years ago

      Can anyone advise I am not being able to change ringtones. I want to have separate ringtones for different groups but after a Certain number it does not add more.

    • Eileen Goodall profile imageAUTHOR

      Eileen Goodall 

      4 years ago from Buckinghamshire, England

      Hi, sounds to me like there is a fault with your phone, it shouldn't be turning itself off and generally HTC phones are quick to charge, talk to your supplier, and good luck, let me know how you get on.

    • profile image


      4 years ago

      i just bought HTC sensation facing lots of probs. 1.frequently switching off..2, charging very slow..3, one blinking sign is in screen just cant understand whts that for...4, whts app n viber is not down loading...still some of application i want to search but unable bcoz of frequent switch off ...wht to do pls!! help..but the way u helped on other issue is really appreciatable

    • Eileen Goodall profile imageAUTHOR

      Eileen Goodall 

      5 years ago from Buckinghamshire, England

      Sorry Shilo I'm not sure what you mean? Have you tried going into settings, and display, and turning up the brightness??

    • profile image

      shilo morgan 

      5 years ago

      hi i brought an htc sensation z710e and cant not find how i would turn the baclk light on so i can see the screen can any one help me please

    • Eileen Goodall profile imageAUTHOR

      Eileen Goodall 

      5 years ago from Buckinghamshire, England

      Hi Vikas, sorry it's taken me so long to answer I have been off HubPages for a while. If you haven't managed to do so yet you need to download the HTC Sync program from the HTC website onto your pc, then when you run it and connect your phone you will be able to transfer your photos with ease.

    • profile image


      5 years ago

      Hi Eileen.. I'm still unable to connect my phone ( HTC Sensation Z710e) .. can u help?.. or should I visit HTC gallery as I'm not able to download/update any stuff from Play store after updating my to Android version 4.0.3

    • profile image


      5 years ago

      Hi Amol, just in case if u still want to know how to block a number.. u may follow this.. click on all apps ( icons with boxes).. then click on Icon which is People.. select name from the list and then click on Block caller.. it will prompt u do u want to enable? click ok and its done

    • profile image


      5 years ago

      How do you block a number on a htc sensation

    • amolreader profile image

      Amol Nair 

      6 years ago from india

      Hey Eileen.. That was a good one..great for new users. And thanks for liking my hub :)

    • Eileen Goodall profile imageAUTHOR

      Eileen Goodall 

      6 years ago from Buckinghamshire, England

      That's a very good point but I only manage to use up about a 7th of my data so it suits us perfectly :)

    • kootheancheah profile image


      6 years ago from Penang, Malaysia

      Very useful guide to those who are not technically inclined.

      Unless you have a large data plan, you need to be careful using it as a router,as it easily consumes up your data.

      Looks like a great phone.

    • Eileen Goodall profile imageAUTHOR

      Eileen Goodall 

      6 years ago from Buckinghamshire, England

      Two of the reasons I purchased this phone was because the fabulous superiority of its photographic elements and the great element that I can use the phone as a router for when I'm out and about for my laptop and for my daughter's iPod Touch so that she can play games in the back of the car and stops asking "are we there yet?". Thanks for your kind comments.

    • drspaniel profile image


      6 years ago from Somewhere, where the sun shines once a year...

      A very useful guide for people not used to the HTC phones! I want to get one of these phones myself, but I just recently got a laptop, so I'll wait until Christmas! Hope others find this as useful and interested as I did.


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