Hosted VoIP for 24x7 Availability
VoIP and Business Continuity
Business continuity is one of those crucial things that every entrepreneur or CEO needs to keep in mind. They have to prepare for every eventuality – even natural disasters like hurricane Sandy. Without doubt, certain events can severely hamper business operations. Even a large organization like Amazon was unable to pursue its regular work during this time. What is important however is for your enterprise to maintain a certain presence at the very least to reassure customers that you're still up and running and that you will resume normal operations as soon as possible.
From this perspective, the most robust and crucial system has to be your communications. If you have a guarantee that you will always be able to get the right message across to your customers, you can overcome almost any disaster given time. And this is where VoIP comes in. VoIP allows organizations to remain accessible regardless of the circumstances. By putting all your communications "in the cloud", you are able to insulate yourself from any local event that affects only one part of the country or the world.
There are many ways of implementing VoIP, but only a few of them offer the true benefits of cloud computing.
Implementing the Right VoIP Set Up
Broadly speaking, VoIP can be set up in two ways. In-house and hosted. An in-house VoIP system is one where all of the equipment is managed and maintained by the business itself on its own premises. Because of this, it is also known as "on premise VoIP". The benefits of having the hardware and management directly under your thumb is an increase in control. You can set the precise policies that you desire and customize your VoIP service in the exact way that you like. The downside however is that you need to expend a great deal of capital expenditure in order to purchase not just the servers, but also to set up the environment in which they must run.
Small or medium-sized businesses often have limited resources and the management of an entire VoIP infrastructure will stretch them to the limit. Hiring and retaining talent, upgrading, maintaining, and patching VoIP servers will all take their toll and distract you from your core focus. A hosted VoIP system on the other hand outsources all the heavy lifting to professionals. You can access your communication service in the same way you access your e-mail – without knowing the details of implementation.