- Audio & Video
How is the Picture on you Sony KDF42E2000
Do you have a Sony KDF42E2000, KDF46E2000, KDF50E2000, or KDF55E2000 with picture problems?
If your Sony KDF42E2000, KDF46E2000, KDF50E2000, or KDF55E2000 has any of the following picture problems you are in luck, but you have to act fast. This warranty extension for optics block replacement ends on June 30, 2010.
The following are symptoms of a bad optics block or light engine. The cost of parts and labor to repair this problem is being covered by Sony.
My Sony picture has ....
1. Green blobs
2. Yellow stains
3. Green haze
4. Yellow lines
5. A softer and washed out picture
6. Lack of color uniformity
7. Poorer rendition of dark colors
8. "Blotchy" rendition of the color black
9. Problems with "grayscale"
10. Convergence problems
How To Get Your Sony Television Repaired Under Warranty Extension
In the words of Sony, "As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions."
If you have an affected Sony KDF42E2000, KDF46E2000, KDF50E2000, and KDF55E2000 you can call Sony at 1-888-649-7669. Have your model number, serial number, and purchase date ready. (The optical block warranty extension is regardless of purchase date but they will still ask you for it. An estimation of the date is fine.) The Sony representative will give you an E-file number as well as the name and phone number to your closest authorized service center. If you have any of the above pictures issues with your television the service center should not charge you anything. If they try to, call Sony immediately. The television does not need to be repaired by June 30, 2010, you only need to get your e-file number by that date.
The time limit to receive reimbursement for repairs you already paid for has expired. You may be able to call Sony and make a fuss to get them to reimburse you half the costs. I've seen people do it but you have to be a very squeaky wheel.