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How is the Picture on you Sony KDF42E2000

Updated on June 22, 2010

Do you have a Sony KDF42E2000, KDF46E2000, KDF50E2000, or KDF55E2000 with picture problems?

If your Sony KDF42E2000, KDF46E2000, KDF50E2000, or KDF55E2000 has any of the following picture problems you are in luck, but you have to act fast. This warranty extension for optics block replacement ends on June 30, 2010.

The following are symptoms of a bad optics block or light engine. The cost of parts and labor to repair this problem is being covered by Sony.

My Sony picture has ....

1. Green blobs
2. Yellow stains
3. Green haze
4. Yellow lines
5. A softer and washed out picture
6. Lack of color uniformity
7. Poorer rendition of dark colors
8. "Blotchy" rendition of the color black
9. Problems with "grayscale"
10. Convergence problems

How To Get Your Sony Television Repaired Under Warranty Extension

 In the words of Sony, "As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions."

If you have an affected Sony KDF42E2000, KDF46E2000, KDF50E2000, and KDF55E2000 you can call Sony at 1-888-649-7669. Have your model number, serial number, and purchase date ready. (The optical block warranty extension is regardless of purchase date but they will still ask you for it. An estimation of the date is fine.) The Sony representative will give you an E-file number as well as the name and phone number to your closest authorized service center. If you have any of the above pictures issues with your television the service center should not charge you anything. If they try to, call Sony immediately. The television does not need to be repaired by June 30, 2010, you only need to get your e-file number by that date.

The time limit to receive reimbursement for repairs you already paid for has expired. You may be able to call Sony and make a fuss to get them to reimburse you half the costs. I've seen people do it but you have to be a very squeaky wheel.

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      RONNIE 

      7 years ago

      I BOUGHT A SONY 2 YRS AGO I HAD NOTHING BUT PROBLEMS WIT MY TV I HAVE A KD55A2000 I HAD TO CHANGE THE BULB 3 TIMES NOWN I HAVE PROBLEM WIT YELLOW LINES IN IT I HAD TO PAY 660.00 TO GET ANOTHER ONE THEY SUCKS

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      Carol 

      7 years ago

      Our Sony projection tv just lost its color, we were told by repair person it would cost about $800 to repair, the recall for our model ended June 30, 2010, our set will be 4 yrs. old the end of Jan. 2011. We just bought a new set, no, not a Sony and it was on sale for $660, why would we even consider paying half of the repair cost if Sony agreed when it probably will happen again. Never ever a Sony again.

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      BOB 

      8 years ago

      I PURCHASED THIS (peice of crap)FOR A MEAR 2,300 DOLLARS AND AM NOT MUCH OF A TELEVISION WATCHER(NOT MANY HOURS OF USE ) AND WAS JUST TOLD THAT THEY OFFER A 46 INCH T.V. AT A COST OF 125.00 TO ME!!!!...S O N Y CORP. SHOULD REPAIR MY TV AND APPOLIGIZE FOR SELLING ME OVER PRICED S--T!!!!

    • profile image

      Don 

      8 years ago

      Sony Grand Wega . A real piece of crap. 1,800 dollars and is the worst tv I ever owned. never ever another Sony product of any kind for me and I hope you think very hard if your going to buy a new TV. do I sound pissed? you bet I am.

    • profile image

      Phyllis  

      8 years ago

      I called sony about this problem over a a year ago and was told it was no longer under warranty and said nothing about a recall so I had my kdf-46e-2000 repaired and the had to change the bulb. I am totally disappointed that I was not informed about a recall when I called in for information. Now I am having another problem and can't find information on it.

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