ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

How to Become a Desktop Support Engineer

Updated on January 15, 2018
kannanwrites profile image

Kannan has had wide and varied work experience. He loves to interview people from different industries and write pages to help readers.

Desktop Support Engineer
Desktop Support Engineer | Source

What is Desktop Support Engineer?

A Desktop Support Engineer is a person who is responsible for solving the technical problems faced by a computer user. This could involve installing an operating system, to making a computer perform faster, to even assembling or disassembling the computer. In addition, they are also expected to keep the systems updated with software updates and patches.

A desktop support engineer may also be called as a Desktop Support Technician, Technical Support Specialist or a Desktop Engineer.

Many companies usually outsource this to independent contractors to support its computer network infrastructure. A desktop support engineer usually works in a group. This group of engineers will have to help the user in tackling their day-to-day computer problems. With technical expertise, they are also required to have good listening and communication skills.

Educational Requirements

Source

An ideal candidate will have a degree in Computer Science or Information Technology. These days it is not compulsory, but a graduation in any stream is necessary to join and prosper in the industry.

The stream of your graduation will have minimum effect on your job. Students from different streams other than computers have performed equally well on par with students which have a science/computers background. The only thing that will land you in a better job is the kind of training you get and the knowledge acquired.

With the right technical certification and most crucially sound knowledge of different technical aspects will go in a long way for your career.

Training

Source

Before giving further thought to certifications the first step for you would be to join a good institute. Frankly, they are only a few institutes that come in the category of good. Many students fall into the trap of marketing by the institutes. Your job is to carefully carry a thorough research before enrolling in an institute.

The steps below will help you in zeroing on a good institute provided you follow the steps.

Step 1) Look for training centers in and around your area. The closer the better. The pragmatic step would be to find an institute in your way of to college, of course, if you are a collegiate.

Step 2) Visit many centers and ask students about their experience. Inquire about the details such as the speed at which the portion is completed, faculty details and his/her way of teaching.

Step 3) Also inquire that, if they will give any discount coupons for appearing in certification exams. Ask the counselor if they can provide a demo lecture, you will be amazed how eager the management will be in order to get a new student. But only making your decision on the demo lecture will be disastrous.

Step 4) Select a center by measuring the pros and cons of it.

Step 5) Take the necessary classes.

Step 6) Appear for any international certification exams.

Step 7) Look for jobs in the newspaper and on the Internet.

Step 8) Ask friends and relatives for references.

After getting enough experience you can advance in other managerial positions or can also go for other technical positions involving Cisco, Juniper, and IBM to name a few.

Technical Certifications and Skills Required

Technical certifications can make you stand out from the crowd and will also have a positive effect on the employer.

Certifications are very important nowadays as the job market is getting competitive by the day. Many successful engineers have certifications as well as years of experience.

MCTS (Microsoft Certified Technical Specialist)

This may be your first step in order to gain international level certifications. There are altogether three papers required to pass to get MCTS. Clearing all three papers will make you MCTS and Microsoft also provide you with a login id and other things such as a certification card to confirm your credentials.

MCITP (Microsoft Certified IT Professional)

When you complete your MCTS you can opt for MCITP by giving only two more papers. Both MCTS and MCITP require you to have a deep knowledge and understanding of Windows Server 2008 and Windows Vista/Window7.

MCITP has many different versions of specialization. A look at the official website gives as much as 18 different specializations (when this page was written). Specialisation is in for Windows client (Vista or Windows 7), Window Server, Database Server etc.

At this point in time consider only client version. It is easier and getting a job is also easier. Doing Server specialization or for that matter, any other version would do only bad because having high-level certifications without any job experience does not go well with the interviewer.

MCSA (Microsoft Certified System Administrator)

This is a little older version which is based on Windows Server 2003 and Windows XP. It requires you to clear four separate exams.

CompTIA Certification

Most of the technical certifications are vendor specific. Meaning they are carried out by an established company, for instance, Microsoft, Cisco, however, CompTIA certifications are a result of many companies coming together and forming an organization which does not depends on individual vendors and the exams are more of a neutral point of view.

CompTIA certifications are equally respected on par with other certifications. One major difference is that they don't expire. Most certifications come with a date of expiry (no pun intended). Like Microsoft, certifications will become obsolete when they introduce new operating systems and exams related to it.

A+ Certification

In order to gain an in-depth understanding of computer hardware and peripherals, you can consider getting an A+ Certification. This is also an industry-recognized certification which many employers love to see in your résumé.

Network + Certification

Gaining Network+ certification demonstrates your ability to handle semi-complex networks and also increases your understanding of networking concepts.

To just start with you can go for one or two papers of MCTS with A+.

I hope this helps you in your career.

© 2010 Kannan Reddy

Comments

    0 of 8192 characters used
    Post Comment

    • profile image

      javed 

      3 years ago

      Really very useful

    • profile image

      Arun 

      3 years ago

      i'm completed Animation Degree Course . now i'm going to my career in desktop , whether it is possible to change my career from Animation Industry to desktop engineer?

    • profile image

      doss 

      5 years ago

      very useful thanks

    • profile image

      SIVA 

      6 years ago

      good but i expect little bit more than what i learned here... anyway thanks bye

    • kannanwrites profile imageAUTHOR

      Kannan Reddy 

      6 years ago from Mumbai

      @Yes absolutely!

    • profile image

      prabhu 

      6 years ago

      i completed ccna . now im going to ve my career in desktop , whether it is possible to change my career from desktop support engineer to network engineer ?

    • profile image

      raj 

      6 years ago

      very good

    • kannanwrites profile imageAUTHOR

      Kannan Reddy 

      6 years ago from Mumbai

      @Roshan Titekar @Khattab From Egypt @Sachin Taware @Nirmal kumar Thanks for reading and commenting. Glad it helped.

    • profile image

      Nirmal kumar 

      6 years ago

      thanks

    • profile image

      Sachin Taware 

      6 years ago

      THXXXXXXXXXXXX

    • profile image

      Khattab From Egypt 

      6 years ago

      useful,good and valuable information. thanks

    • profile image

      Roshan Titekar 

      6 years ago

      thanx for advice

    • santhosh8611 profile image

      R K SANTHOSH 

      6 years ago from Bangalore

      thanks it was very useful

    • profile image

      Shankar 

      6 years ago

      It's useful & good one...

    • profile image

      sachi jadhav 

      7 years ago

      this is a good

    • profile image

      prem 

      7 years ago

      good

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)