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How to Create an Ecitizen Account

Updated on March 26, 2019
Patkay profile image

Patrick, a computer technician, is a dedicated writer who wishes to make the world better by informing individuals who seek more knowledge.

How to Create an Ecitizen Account

Ecitizen Account is aimed at helping Kenyan Citizens and Foreign Residents to apply for Government to Citizen (G2C) services and pay via mobile money, Debit Cards, and eCitizen agents. This one of the ways Kenyan citizens can access government services with ease and within no time.

Why Use eCitizen Services?

  • You will create a single sign-in account - One account is all you need, a single username and password that gets you into everything government.
  • It is convenient – this is because you will pay using mobile money, Debit Cards, and online banking from local banks.
  • Notifications – you will get email and SMS notifications every time your application has progressed to another stage or has been fully processed.
  • Online based services – all applications are online based whereby you fill an online application form, submit then receive your permit in PDF format from wherever you are ready for printing.

eCitizen Account

Creating an eCitizen Acount
Creating an eCitizen Acount | Source

Which Account Should I Create?

Before you create your eCitizen account, know the exact account you are required to create. To access the eCitizen account, just type and once the page loads, click on create account button on the top right-hand side of the page. The four accounts available are:

  • Kenyan Citizen - This account is for Kenyan citizens only. You will need your National ID number and your first name to register.
  • Foreign Residents - This account is for foreigners residing in Kenya. You will need your foreigner certificate and your first name to register.
  • Visitors - This account is for nationals who require a visa to enter the Republic of Kenya.
  • Business - This account is for businesses registered in Kenya. You will need your business registration number.

If You Have Used eCitizen Portal, How Would You Rate It?

1 out of 5 stars from 1 rating of eCitizen Portal

The eCitizen Dashboard

The eCitizen Dashboard
The eCitizen Dashboard | Source

Creating a Kenyan Citizen Account

eCitizen account can only be created for Kenyan citizens with national ID. Click on create an account under the Kenyan citizen option. This process will take you through four steps; creating the account, entering and verifying email and phone number and lastly inputting your photo. On the account window, enter your national identification number and your first name then click on verify. If your details are correct and you have never registered before, a new window will appear with your full names at the top and ID number. A fillable form will appear where you are supposed to input your email and preferred password for your account. Make sure you enter the correct email because a link for verifying your email will be sent to it.

Open your email and check if the link has been received. If you do not find it in the inbox, you can check your junk or spam folder. Click on the link to verify your email. This will open a new tab where you will input your phone number. After submitting, a code will be sent to your phone, enter the code to verify your phone. The next window is for uploading your photo. You can skip this process by clicking on the skip button provided.

How to Create an eCitizen Account for Kenyan Citizens

The Ecitizen Dashboard

The main eCitizen page or dashboard opens where there are various government services being offered. These are the various services you can access:

National Transport and Safety Authority

This includes applying for a provisional driving license; book a driving test, getting a driving license, renewing the driving license, pay fees and tracking your application.

Office of The Attorney General and Department of Justice

Includes getting married or enter a civil partnership in Kenya, business Name search, and Registration.

Department of Immigration Services

This includes the application for a passport, application for a Kenyan visa and application for a work permit.

Directorate of Criminal Investigations

Apply and pay for your Police Clearance Certificate (certificate of good conduct).

Ministry of Lands and Physical Planning

Includes searching for a Title deed, land rent clearance demand notice, and payments.

Civil Registration Department

Apply and pay for Birth and Death Certificates online.

County Government of Mombasa

Apply for County of Mombasa eServices

County Government of Nyeri

Apply and pay for your Single Business Permit

County Government of Kisumu

Apply and pay for your Trade License

Kisumu e-Construction Permit

Apply and pay for the county government of Kisumu e-Construction permit

Your Views

Do you think the government has done a good thing to put these services online?

See results

This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.

© 2017 Patrick Kamau


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    • Patkay profile imageAUTHOR

      Patrick Kamau 

      7 months ago from Nairobi, Kenya

      Thanks Mpfana Manu for the comment.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      7 months ago from Nairobi, Kenya

      Very true @ Mary Wickison. We are seeing a lot of benefits from the digitization of most of the government services.

    • Patkay profile imageAUTHOR

      Patrick Kamau 

      7 months ago from Nairobi, Kenya

      Thanks a lot, Larry Rankin for the visit and comment.

    • Mpfana Manu profile image

      Mpfana Manu 

      7 months ago from Harare

      Well written, my guy. Thanks for the guide

    • Blond Logic profile image

      Mary Wickison 

      3 years ago from Brazil

      This will be a great benefit to those who need ecitizen account. I think this was a smart move by the government.

    • Larry Rankin profile image

      Larry Rankin 

      3 years ago from Oklahoma

      Interesting read.


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