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How to Remove That Pesky Shop At Home Toolbar Virus...

Updated on October 14, 2014

Shop at Home Virus

Beware of sites that contain malware and insist you download their toolbar.
Beware of sites that contain malware and insist you download their toolbar. | Source
When dealing with a computer virus, sometimes the pro's can't even get it right the first time.
When dealing with a computer virus, sometimes the pro's can't even get it right the first time. | Source

It all started a few months ago. I was looking for good deals and coupons to help me save some money. I came across a site called "shop at home". I thought it seemed pretty decent and clicked to receive e-mails and in the process ended up agreeing to install there toolbar (in order to subscribe you have to "agree" to it.) Well lo and behold what I ended up doing was installing a malicious virus in the shape of their toolbar.

This is by far one of the nastiest viruses I have ever encountered! Quickly I consulted my fiancé (who happens to be a computer "techie"). After the moaning and groaning stopped, (on both of our parts) he quickly went to work. "This should be relatively simple" he said, "All I have to do is go into the toolbar and go into extensions and remove it." Unfortunately that did not work, although it tricked us into thinking it had for a little while. What was originally supposed to be a fairly quick process took months to complete.


We tried installing every type of anti-virus software we could think of. I mean EVERYTHING! The main problem with this virus (besides it being a major pain in the you know what) is that it will constantly deceive you and make you believe that you have successfully gotten rid of it. However, within a few days while your innocently just going along your business and cruising the internet it will pop back up. Throwing our hands up in defeat we eventually just settled on no script for firefox to prevent it from constantly redirecting and I tried my best to ignore it while my laptop constantly got slower and slower. If you have ever had a virus you know that it turns your computer upside down, and it never truly returns to it's beautiful uninfected state.

After quickly searching on Google to see if there was anything I could do, I realized that this virus has been spreading for years. Every article I looked at (including ehow) gave a poor step by step guide that basically involved going into extensions and clicking "remove". Ironically that was the first thing that we had tried, and while this is the initial action to take that alone did not work. In fact my computer was still badly infected with this virus even though there was no sign of the add on or tool bar weeks later when I went into extensions. I even went to WOT and they had the nerve to rate the site as "good" despite a magnitude of comments (dating all the way back to 2009!) stating otherwise and consistently commenting that it gave them a nasty computer virus. Finally a few days ago we managed to find something that actually works. Follow these steps below (after you remove it as an extension) and you and your Firefox browser will soon be "shop at home free".




Steps To Remove The Shop At Home Toolbar


  • Type about:config into the address bar. (Note: Do not type "www" it won't bring you to where you need to be. Just simply type about:config.
  • Click "yes" to the snarky Firefox warning about voiding warranty. (Don't worry there is no such thing as a warranty for a browsers.)
  • Then type "shop" in the new menu bar (Note: Do not type "shop at home", it will not show up.) After you type "shop" it should bring you to the correct matches.
  • Then delete the keyword.URL that contains the url "shopathome.com". To "delete" right click the url and then click "modify" and backspace over the url.


After following these steps you should be free from the "Shop At Home" toolbar virus.



Oh, by way I should probably mention that I never did get those special deals or coupons that they said I would get after I subscribed and downloaded their toolbar. Go figure.



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    • profile image

      silversteven 13 months ago

      At first this procedure didn't work when I deleted the url in "modify". I clicked "reset", which resets to default and the shopathome toolbar is now gone. Success. Thank you My Mind Speaks. There were about 6 urls to reset.

    • profile image

      omegaman 22 months ago

      I don't get it followed directions and nothing happens.

    • profile image

      Nobody Important 2 years ago

      I tried to do this but the toolbar didn't do anything...

    • profile image

      konanigan 2 years ago

      I beleive that maywarebytes created thsi malicious ShopatHome toolbar...

    • My Mind Speaks profile image
      Author

      Victoria 2 years ago from Long Island N.Y

      Hey Teresa. On a Mac pressing "Control" on the keyboard, while simultaneously clicking on the mouse" is the same as a right-click button on a regular mouse pc.

    • My Mind Speaks profile image
      Author

      Victoria 2 years ago from Long Island N.Y

      Unfortunately, it sounds like you are trying to remove it from within internet explorer, these instructions are only applicable for the virus on firefox. However, my best suggestion would be to search for the extension and remove any file extension that has "shop", or "at home" or any variation. Let me know if that works, my fingers are crossed.

    • Don Woelke profile image

      Don Woelke 2 years ago

      Can someone please help me for a Mac? I tried to follow the steps above. When I do I get a pop up window after clicking modify that asks me to enter a string value? I deleted what was in the string value area but the preference name is showing shop at home.

    • profile image

      Sharon333 2 years ago

      sharon333 here again. I figured it out by going into tools/ addons and deleted "shopathome addon. Then went to Windows explore and users file and deleted the entire shop at home folder and also the toolbar file. Thanks, Sharon

    • profile image

      Sharon333 2 years ago

      The only step I can't do is to remove the extension. What is the name of the entire file name, so I can find and remove it in Explore? Or are you removing it some other way. Since this is the first step, I have to be able to do this before proceeding to the next steps. Thanks, Sharon

    • profile image

      Teresa 2 years ago

      This is awesome - but I have a Mac with a mouse withouth a right-click button. Can you help? I'm using firefox. Thank you!

    • profile image

      Chelsey 2 years ago

      I can't get rid of the virus either :( I'm so upset with myself for downloading it. I will try your steps!

    • My Mind Speaks profile image
      Author

      Victoria 2 years ago from Long Island N.Y

      Aww, no problem Bernadette! I'm so glad it helped! =)

    • profile image

      Bernadette 2 years ago

      Thanks for helping me get rid of the shop at home toolbar. This is one of the most helpful sites I've ever visited. Clear information, lighthearted delivery, and solutions that work!! Thanks for not wasting my time. I appreciate that, and I'll be back!!

    • profile image

      JAmie 2 years ago

      I can't find anything to help me removing it from my mac because it is installed on Safari!!! The firefox instructions do not work.

      The instructions on the official shopathome site for Safari DO NOT WORK for me either. I have tried everything including deleting Safari entirely and reinstalling it. I had no idea I was even installing an app I was just clicking on a download, I never even opened it, it just installed itself somehow. So, it does not appear in my apps and it is NOT even searchable on my computer since they must have given the files some secret name so it is hard to find, how convenient. What an awful website and toolbar. I have never had so much trouble removing something and I didn't even mean to install it! Please help me!!!

    • My Mind Speaks profile image
      Author

      Victoria 2 years ago from Long Island N.Y

      Hi Emma, I'm sorry. No, it only works for firefox =(

    • profile image

      Vern Whittaker 2 years ago

      I wish to remove shopathometoolbar ree, and no cap

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      @Ladyfancys- Why thank you! I'm so glad that it worked for you =). Believe me, I was the same way when it came to computers-it took me awhile to figure things out. We ladies have to stick together, can't let the guys have all the fun ;)

    • profile image

      emma 3 years ago

      does this work for safari? i tried but nothing happens?

    • profile image

      Ladysfancys 3 years ago

      You are a doll! Thank you I do believe that this has has worked for me. I am not very computer smart, and I was going to have to have my husband fix it for me, but your instructions were so simple that I figured it out myself!

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      Aww, no problem. I'm happy that it worked for you =)

    • profile image

      Big okie 3 years ago

      Ty for posting. I was ready to give up then I found this. It's only been a cple of hours but so far so good. It really messed with my AVG because AVG would pop up every 30 secs telling me I had a problem. I cleaned with malware, defender and AVG and hope it got it all. Let me back up and say that none of that worked but your solution did!!! Ty

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      Thank you so much! That's really awesome of you!

    • ologsinquito profile image

      ologsinquito 3 years ago from USA

      This is very useful information. I'm pinning it to my Things You Really Need to Know board.

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      Hi =). Yes, delete everything you see with the word "shop" in it. I mentioned that in the steps specifically because I know how confusing it can be. Typing in "shop at home" unfortunately won't get rid of it. Delete anything with the word "shop" and if you want to be extra cautious try deleting everything with the word "home" in it as well, maybe even try "at" and see if anything odd comes up. That should take care of it =)

    • profile image

      Renee 3 years ago

      It didn't work for me..I restarted and it is still there..I deleted 3 things that had shopathome in them. Should I delete everything that shows up when I type 'shop'?

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      Welcome =)

    • profile image

      don 3 years ago

      thanks

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      You are very, very welcome!! =) =)

    • profile image

      Hagarism 3 years ago

      Thank you!!! Most tool bars can be removed from the control panel, but not this crazy toolbar. Once again, thanks!!

    • My Mind Speaks profile image
      Author

      Victoria 3 years ago from Long Island N.Y

      Wdclean-Your very welcome!

      Rocky-Keep trying to type in different variations of the phrase (even try just typing in "home" or "sh")

      Unfortunately, in my case (and a few other people that I've asked ) getting rid of firefox won't always work, especially if you ever intend to download firefox again at some point in time. It will end up still being on there, however there are some people who said that just deleting firefox seemed to work for them, it's really a toss up.

      I don't know if deleting firefox permanently & never using it again will work to be honest, (I personally really like firefox) & everyone that I have talked to about this always wanted to know how to get shop at home off firefox so they would be able to use it again without all the problems shop at home caused it.

      Also, no need to apologize regarding your english skills. English is my 1st language and I have issues with it daily =) Please let me know how everything works out & if typing in the different variations of the phrase worked out for you (maybe try shutting your computer on & off will help as well.)

    • profile image

      Rocky 3 years ago

      By the way... will my computer be the same if i delete firefox?

    • profile image

      Rocky 3 years ago

      Hey! I tried to follow your step but i think i did something wrong... You see i can still see the SH logo. SO i tried to follow your step agien aaaand now when i type in shop at that about config thingy i can't see the results... sorry for bad english:)

    • profile image

      wdclean 3 years ago

      thanks for the info. i'm hoping it works. thanks again

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      Aww, yay! That's really good to hear! I'm happy I could help =)

    • profile image

      Michelle from MA 4 years ago

      Thank you so much. Your article was very helpful. I had this pesky toolbar for a while...who knows how much damage it's done. I'm not a computer whiz but I'm a Google queen so I'm glad I found your article. Problem solved! :)

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      Right now I can think of one or two things that it could possibly help. The first one is to type different variants of the word of "shop" or "shop at home" or "home" from the about:config page and delete everything that still pops up on it after typing those terms. The second (and most likely) possibility is that, Chances are firefox is misreporting this information. As long as it's not physically located on your disk (local disk c) as you mentioned, it should have be removed. If however, your still experiencing the symptoms of the toolbar please respond and I will try my best to help further.

    • profile image

      jacquec76 4 years ago

      Can you tell me how to delete the "app profile" on it? It still shows up on my about:config page, even after the above instructions,cleaning and shutting down. But when we try to find it in my local disk c (where it says its located) computer can't find it.

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      No problem. I'm glad I was able to help a little =)

    • profile image

      caw0043 4 years ago

      I think I got it. I had to do a few other things. Hopefully it doesn't pop up in a few days or so.... Thanks!

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      Your very welcome =) =)

    • profile image

      collysox 4 years ago

      Thank you!

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      Let me know what happens. Just make sure you follow all the steps , exactly to the "T" (it can be tricky, that's why I tried to explain them as best as I could) but luckily it has seemed to work for me and others as well. Just make sure it's your firefox browser only. (It doesn't work for any other browser.)

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      =( Sorry Kathy just firefox

    • profile image

      waystation49 4 years ago

      Testing now - thanks!

    • profile image

      kathy 4 years ago

      Does this also work for other browsers, like IE or Chrome?

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      Awww, your both very welcome =)

    • profile image

      Nicole 4 years ago

      Thanks so much!!

    • profile image

      Joe 4 years ago

      Thanks so much!!!! WooHoo! Bye Bye Shop at Home.

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      Thank you so much =)

    • My Mind Speaks profile image
      Author

      Victoria 4 years ago from Long Island N.Y

      That's really good the hear! I'm glad that this hub was able to help you =)

    • profile image

      Dan L. 4 years ago

      Hey,thank you so much this was awesome. I got this virus a few weeks ago on my Firefox browser and I had been trying to get rid of it ever since. This actually managed to work, I can't thank you enough!