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How to program a MetroPCS phone manually (Obsolete method)

Updated on May 1, 2020

When swtiching MetroPCS handsets

Make sure you have both phones handy, first of all, to do this. This hub is only for those who have attempted to switch phones, but the activation on the new phone failed. Recently, this happened to me, and the live agents that *228 transferred me to kept disconnecting the call before activation could be completed successfully.

If you should find it mandatory to reprogram your new handset manually, the following steps can "cut out the middle-man", meaning you do not have to speak to a representative to complete this. If you have visited and chosen to switch phones, but the *228 activation did not go through, the new phone will attempt to send you to a representative. That can be rather time consuming. If the website reflects the new handset as your model, yet it will not activate, follow these steps:

  1. Press 111111, then press the right soft key for Options
  2. Choose the option for Service
  3. Choose the option for Programming
  4. When prompted for the security code, enter 587846
  5. Do the preceding steps on the old handset, as well, so you can enter the correct information, as follows
  6. For your MDN, enter your 10-digit phone number
  7. Copy the MIN from the old handset into the new handset
  8. Copy the Home SID from the old handset into the new handset
  9. Press the Power Off button to exit the menu
  10. Phone will reset, and when it turns back on, test out the settings by placing a call or using MetroWeb.

These steps worked perfectly for me, and I am now enjoying the use of my new handset.

If the 111111 does not work, try dialing ##626*. When prompted for a security code, enter 587846, just like the above steps. In some phones, you will see the options for Nam1 and Nam2. Choose Nam1 and enter the same information as above (the MDN, MIN, and SID, which may be labeled differently in your menu, but they mean the same thing).


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