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IBM error code 2807

Updated on October 9, 2014

ibm error code 2807

Found error 2807 on your RAID card IBM server?

As you can see on the picture i got "error 2807" or "IBM Serveraid 7K onboard not responding properly error code 2807" on our application server (IBM series). This error related to RAID card which can not read it's logical RAID configuration. This means that the server can not boot and it's a big, big problem to us. We tried to fix this error as there is no maintenance contract for this machine. I googling to see whether someone experience this problem also.

There are about 73,400 result on this error problem. So i am not alone here. IBM suggesting to upgrade BIOS version to the latest version 7.12 ( actually we already version 7.12 ). So this is not apply to our problem.

While we rebuild another server to replace this machine and restore all the data from our last night backup we also pull out this server from cabinet and try to open the case the see what happened inside. At first we found nothing strange with the hardware, but when we open further more, we see that the battery of RAID memory card is swollen and bent the RAID memory. We try to clean up the hardware and re-insert the RAID memory and battery. We still have the problem and we feel that the chances is thin to fix the problem by our self.


swollen battery
swollen battery

Horay...we fix it finally

We try to separate the battery from RAID memory to fullfil our curiosity... we reboot the server and bingo! now the error code has gone and everything seems to be fine.
We are finally sure that the problem has gone completely after doing several times reboot, shutdown and restart.
It seems the problem come when RAID card memory was bent because of swollen battery push it severely.

separate battery from RAID memory card
separate battery from RAID memory card

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    • profile image

      Chin 6 years ago

      this is a very good solution.

      i had this problem before and i just replaced the RAID card with a new one.

    • Free Stuff profile image
      Author

      Crypto Man 6 years ago from Bandung, Indonesia

      @chin: You did the best. In my case the server already out of warranty and will take times to order new RAID card. So i have to find the quickest solution and came up with that.

    • profile image

      Pietro  6 years ago

      Thanks a lot, the same fix tonight problem for me !!

    • Free Stuff profile image
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      Crypto Man 6 years ago from Bandung, Indonesia

      Glad to hear other can learn from my experience :-)

    • profile image

      Rikitiki 6 years ago

      Tanks for the Info

      When i open the chasis i saw the battery i think "that's cheap", and yes it end being cheap... Fix my trouble ez, just put the battery outside its metal case and secure it with tape. I guess it will work a couple of years more.

      Thanks.

    • profile image

      jsisnawan 6 years ago

      Thank you very much for your information.

      It really helps us a lot, I couldn't say it more.

      All the source we have called for help was really let us down.

      Thanks again.

    • Free Stuff profile image
      Author

      Crypto Man 6 years ago from Bandung, Indonesia

      @Rikitiki, jsisnawan, i'm glad you all find this hub useful, if you don't mind please share to your FB or tweet using button on the top. Thank you.

    • profile image

      Mikey-B 6 years ago

      Wow!! That was an easy fix. I taped the battery outside the sheald and bingo, it works like new. TYVM.

    • Free Stuff profile image
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      Crypto Man 6 years ago from Bandung, Indonesia

      @Mikey-B Yeah it's easy, fast, and cheap, no need to call IBM support that will cost you hundred of dollars to fix this problem :-)

    • profile image

      Mikey-B 6 years ago

      Unfortunately my problem is not solved. I was reinstalling Win2003 and during the format process I got an error. Now I can't get it to work anymore. I'm getting error 0000 and sometimes 2500. I guess I will have to order a replacement card hoping this solved it for good If not then something else is wrong..... :/

    • profile image

      Donald 6 years ago

      @Free Stuff, It worked for me too. Thanks for this very brilliant solution.

    • profile image

      Billy 6 years ago

      Worked for me too. Thanks!

    • Free Stuff profile image
      Author

      Crypto Man 6 years ago from Bandung, Indonesia

      @ Mikey-B, it sounds you have serious problem on your RAID card controller, ordering replacement card is the best way.

      @Donald, That is great!

      @Billy, Wonderful.

    • profile image

      RS 5 years ago

      Thanks a lot for the fine post! The fix worked fine.

    • profile image

      nextto 5 years ago

      GOOD solution - THANX A LOT !!

    • Free Stuff profile image
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      Crypto Man 5 years ago from Bandung, Indonesia

      @ RS and nextto

      I am very glad this hub can help many people solving their problem with IBM server.

    • profile image

      OzzyJr 5 years ago

      Mate, if you need anything from Istanbul city... just let me know. U saved my day :D

      #ozgurgul(at)g...l(dot)...#

      Hail!!

    • profile image

      Raf 5 years ago

      Thank you very much,

      also to us your solution works fine.

      Many many thanks from Italy.

    • profile image

      5 years ago

      Brilliant. Thank you. This is exactly what happened with an xSeries 346 here. Appreciate the tip. Saved us a lot of time. Cheers.

    • profile image

      anonymous 5 years ago

      Same problem here. Solved by separating the battery from the controler.!!! The raid-controler is working now but there is a permanent micro-bend :-))

      Thanks a lot for the fix. Shame to IBM for the fault controler design.

    • profile image

      Mazen 5 years ago

      Brilliant !!!!!

    • profile image

      5 years ago

      quick question experts.. By removing battery, Do I loose RAID Configuration? If am following it correct, I should remove the Battery from RAID controller and switch on the server. Would I be able to bring up the server after removing battery?

      Request an immediate response..One of my server is down.

      Thanks

      P

    • Free Stuff profile image
      Author

      Crypto Man 5 years ago from Bandung, Indonesia

      @P

      You should separate the battery but still connecting it with RAID memory/card. In my case, i extend the cable.

      Good luck.

    • profile image

      Rob From Toronto 5 years ago

      F^%$%^ A!

      It solved my issue in 30min. And it was my main Lotus Notes server. Kudos HubPages!

    • profile image

      Ismail zabi 5 years ago

      Great, Great Great, It worked for me ,, its just bullseye solution..

      great,,keep up good work,,

    • Sailor Marc profile image

      Sailor Marc 5 years ago

      Dear Free Staff,

      you just saved a town hall with 100.000 people.

      ...with a tape, really funny.

      100.000 thanks, now it's working again.

    • profile image

      Mickey the Greek 5 years ago

      I never would have thought of this. I was in the process of downloading firmware updates for the controller, thinking that was my problem, when I stumbled across this page. You saved the day!

      Thanks so much.

    • profile image

      George 5 years ago

      Unreal. This saved me a lot of work on a Sunday. Thanks for the post. I was lucky and had the same card in a server not being used in production. I replaced it and copied the config from the drives and all seems well. Thanks Again!

    • profile image

      selvakumar 5 years ago

      thanks .suudenly my applications server gives this error.i done as per the instructions.it works

    • profile image

      Biker 5 years ago

      You saved my day and that of my company, thanks!

    • Free Stuff profile image
      Author

      Crypto Man 5 years ago from Bandung, Indonesia

      @Rob from Toronto, Ismail Zabi, Sailor Marc, Mickey The Greek, George, Selvakumar, Biker thank you for your comment i am very glad you can solved your problem. My server still online today using the tape solution :-) I hope it will forever.

    • profile image

      Jamie 5 years ago

      Hi All,

      I have the same problem on my IBM x346. Error msg 2807 on boot up. I've released the battery from the raid card memory, but my server still does not boot. Has anyone had to replace the Raid card memory and battery due the bending of the chip?

      Any comments when go down a storm!

      Thanks

    • profile image

      Carlos Mora 5 years ago

      Thank you so much for sharing your solution. I just resolved the same issue using your answer. Again, Thank you so much!

    • profile image

      Mario 5 years ago

      Thanks a lot! Whitout your help we probably was still in server room trying to figure out what was wrong.

      TOP

    • profile image

      Happy customer 5 years ago

      Thanks, you made my day :)

    • profile image

      MauriPuro 5 years ago

      Great!! Excellent!! I've got the same message, and thanks to your suggestions, I removed the battery, and the server worked as a charm!! First of all, I am doing the backup of all data.

      Then I will see...

      Thank you very much again!!!

    • profile image

      Wladimir 5 years ago

      This is Excellent.. Thanks so much for this tip... Now is up and runing againg

    • profile image

      RAMII 5 years ago

      To a great post. This has helped many, & i am now included. (2 servers) Thanks a million!

    • profile image

      JohnGoodie 5 years ago

      Saved the day for me as well. Thank you for this post!!!

    • profile image

      Andy Forbes 5 years ago

      Thanks, this worked perfectly. After reading this I checked our controller, and it was very obviously bent by swollen battery pack. Unhooked one side of it, and booted up, instant fix. Poor controller design for this to be an issue though.

    • profile image

      Grateful 5 years ago

      Saved me from restoring to another server and recomplying scripts... THANKS!!!!!!!

    • profile image

      drg 5 years ago

      Wow, it worked for me as well. Thanks! Unfortunately, scsi board has deformed a bit and I had to bend it a little. So, I think I will have to replace it, eventually.

    • profile image

      Marco ITA 5 years ago

      Thank you. This morning we had the same problem, and with your explanation we have been able to restart our system in a very short time!

      Thanks again.

    • profile image

      Oscar M 5 years ago

      Bingo! I could resolve the problem with your solution, after the second reboot, the server run ok.

      Thank you so much!

    • profile image

      evren 5 years ago

      Thanx a million...bingo

    • profile image

      Koteeswaran 5 years ago

      Placed the RAID Card as you mentioned. Working fine Thanks a lot for great info......

    • profile image

      Brendan Richards 5 years ago

      Another "me too" comment.

      Swollen battery had bent the RAID card, worked fine after the battery was separated.

      Thanks for your post!

    • profile image

      Wesley Konrad 5 years ago

      Had the same problem. As of right now, we have removed the battery and it seems to operating fine. Are there any long term issues with running without the battery?

    • profile image

      Rob 5 years ago

      Had the same problem, which this did fix. Had to bend the card back into shape first though. But after the second attempt it worked. Also read this off the IBM site, which makes me think we should be operating these servers without the battery:

      "Once the battery has reached its 18th month cycle of usage, it has been determined that the battery may no longer maintain the expected charge capacity. In addition, the IBM ServeRAID 7k controller does not have the capability of providing real time statistical data from the battery that is viewable in the ServeRAID 7k support log files. Our current IBM ServeRAID products, such as the ServeRAID 8x-10x series controllers, do have this real time battery data capability. As a result, IBM is recommending that all users replace the battery every 18-24 months, or remove it to run in Write-Through mode. This avoids potential problems and ensures that data is maintained in the event of a power outage."

    • profile image

      Marcelo 5 years ago

      Graciasssssssssssssssss, muchas gracias, salvamos el server.

    • profile image

      Mirko 5 years ago

      THANK YOU VERY much ... 3(!) Days after warranty and some new scratch server on side, my X346 is stoppped with this issue of a faulty battery... I'm search for the errorcode, found your side and can repair the server ...

      GREAT !!! MANY THANK to poblish your experience!

    • profile image

      YugoWRC 5 years ago

      Thank, you saved my day :)

    • profile image

      BugPowderDust 5 years ago

      Thank you, just saved us a days of work rebuilding out backup server.

    • profile image

      newb 4 years ago

      Solution still works on 7/2/2012

    • profile image

      Dmitry Irtegov 4 years ago

      Happened to my server too. IBM suggests power cycling as workaround, we tried that and tried to reload configuration from disks. It failed, we found your post and I decided to look inside.

      Battery looks exactly like yours: https://www.facebook.com/photo.php?fbid=4372995429...

      It booted when we detached the battery, but I guess we need to replace the battery and probably the DIMM.

    • profile image

      Dmitry Irtegov 4 years ago

      - Are there any long term issues with running without the battery?

      You risk of losing your data after powerdown or even simple unclean shutdown. Not just chrdsk/fsck run, but utter destruction of filesystem. It goes like this: power goes off, RAID manages to write data but not checksum. With battery, RAID remembers to write checksum after powerup. Without battery, RAID sees checksum mismatch and tries to fix it, and with 50% probability gets garbage instead of data. Worst case scenario when this garbage happens to be filesystem log. OS boots up, tries to redo the filesystem log and writes garbage all over it's own metadata.

      At least, you should turn off write back cashing in your RAID configuration, this kills performance but makes worst case scenario impossible.

    • Free Stuff profile image
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      Crypto Man 4 years ago from Bandung, Indonesia

      @Dmitry Irtegov

      I never recommend to remove battery, if possible replace with new battery or... make the battery cable longer so you can put battery somewhere around the RAID card. On my case i bound it to casing using tapes.

    • profile image

      Dmitry Irtegov 4 years ago

      Does battery in this condition actually work as a battery? And are you sure it won't leak something to motherboard?

      I thought about replacing it with some kind of cell phone battery of similar capacity (our server is long out of warranty and getting genuine spare parts is lengthy process).

    • Free Stuff profile image
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      Crypto Man 4 years ago from Bandung, Indonesia

      Hi Dmitry,

      It still have some voltage there, yeah it may will leak sometime :-)

      Ok let me know the result when you done, many of us will learn from your experience.

    • profile image

      Jun 4 years ago

      Thank you so much!

    • profile image

      CalvinJohn from MY 4 years ago

      Thanks a lot... I have the same problem today and you have save my day!!! Else, I would need to find another job ;)

    • profile image

      Paul 4 years ago

      Great stuff, thanks!

      I was just about to search for big trash bin for this piece of... IBM when I found your post.

    • profile image

      Roman 4 years ago

      Great Info. I had excatly the same problem. It is solved.

      Million thanks, had not find this solution for myself.

    • profile image

      Acacio 4 years ago

      It worked great, thank you so much, i've left the battery loose, probably will leak someday, but for now it's working fine.

    • profile image

      Kapil 4 years ago

      Thanks Lot for Solution....I faced same Problem in my IBM x Series 346, try all possibility But... I have to replace that RAID memory card.....

    • profile image

      JtMA 4 years ago

      Thank you for your instructions, today we had the same "error code=2807" problem and after locating bented raid card the fix was fairly straight... Thanks again for quick solution.

    • profile image

      Paresh Savla 4 years ago

      I am having same issue now , will try your solution. Thanks a Lot.

    • profile image

      Willko 4 years ago

      Worked for me - thanks a million!!! Bought me the time I need for a replacement

    • profile image

      El tato 4 years ago

      Amazing... Thanks a lot!!! from spain

    • Free Stuff profile image
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      Crypto Man 4 years ago from Bandung, Indonesia

      Thank you all, i am glad after almost 2 years my posting still help many people. If you want to thank me, just follow my G Plus.

      https://plus.google.com/103694392614965740007?prsr...

    • profile image

      Hedge 4 years ago

      This is exactly what was wrong with our server this morning. Thank you for documenting this.

    • profile image

      Luis 4 years ago

      Thank excelent Post... from Panama..

    • profile image

      j8mie 4 years ago

      Thanks you for posting this up.

      We had a server die this morning with the same error message, so I checked this and sure enough when we detached the battery and rebooted the server it came back up again. We checked two other identical servers, both of which had swollen batteries, so we fixed those as well.

      Thanks

    • profile image

      sumit 4 years ago

      Thank you very much,

    • profile image

      Vijay 4 years ago

      Coool! had the same problem, battery bulging..

      Things worked fine once it was kept separately.

      Thanks a ton...........

    • profile image

      mblues 4 years ago

      Thank you very much,

    • profile image

      Bob 4 years ago

      Many thanks - this was the issue - server back online now

    • profile image

      mike 4 years ago

      This is great, saved me alot of trouble. Thank

      You

    • profile image

      Adam 3 years ago

      Lifesaver. This just worked this morning for us on our primary backup server. X346. Battery was so swollen almost coulnd't get the Raid car out..

      Thanks a million!

    • profile image

      chipdip 3 years ago

      well played sir. I found the swollen battery but didnt think it was safe to run and didnt think of separating my battery from the card.

      Main SQL server and financials server is now up and running while we await a new battery.

      thanks Free Stuff!

    • profile image

      Rick 3 years ago

      Wow, I am so glad I found this solution. This fix solved our problem, the same as you described. The battery was so swollen that it was difficult to remove the SCSI controller from the edge connector. Once removed and the battery separated from the daughter card and the aluminum cover removed all is well. Our server booted - what a relief.

      By the way, IBM quoted me $1964.00, as a starting point, to dispatch a technician to investigate this down server. This server is out of warranty with no maintenance so the quoted price was crazy high.

      Thank you for posting your tip two years ago! It helped me today - July 23, 2013.

    • Free Stuff profile image
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      Crypto Man 3 years ago from Bandung, Indonesia

      Hedge , Luis, j8mie, sumit, Vijay, mblues, bob, mike, adam, chipdip, Rick, thank you for your comment. I am very happy you are all get helped by this article. @Rick $1964.00 is really crazy price for starting point, i rather to buy a new server with that money :-)

    • profile image

      Stefano 3 years ago

      It works!!!

      Thank you very much!!!

    • profile image

      Jordi 3 years ago

      Thanks a lot crack!!

    • profile image

      Pepe 3 years ago

      It works!!!!

      Thank u Very much!!!!

      We had a lot of time the sever down and now it work fine.

    • profile image

      Mark 3 years ago

      I'm so glad you posted this information - we had this very thing happen this morning (server suddenly died)... a quick Google search and here was your fantastic writeup, pictures and all, showing the problem and your solution. And your solution worked great! This server must have known it is going to be retired very soon™....

    • profile image

      White man 3 years ago

      Thanks - do you have a paypal account :)

    • profile image

      Bakker 3 years ago

      Thank you, saved an exchange server with this.

    • profile image

      Fabrizio 2 years ago

      Grazie mille ! ! stesso problema individuato grazie al tua articolo

    • profile image

      ANOTHER FABRIZIO 2 years ago

      u cant beleive how u saved my ass!!!! really thx from another Fabrizio from italy!!!!

    • profile image

      Whew 2 years ago

      Exactly our problem !! Ordering two spares today !!!

    • profile image

      Vangrinsven Koen 2 years ago

      did it for me today, thanks a lot!

    • profile image

      Trey 2 years ago

      Thank you. Thank you. Thank you! Lotus Notes server was saved for our medical facility. I think I'll get approval for that new server now....lol.

    • profile image

      Andy 2 years ago

      Thank you very much, with great respect from Moscow. Good luck!

    • profile image

      Powser 21 months ago

      Fantastic. Hit this solution (thanks to you!) almost instantly - just luck. Server was up within minutes. I can only imagine how much time i would have spent otherwise

      signed up just to say thanks

    • profile image

      Mask 20 months ago

      Tks a lot!!!!!It's Works!!!!!!!!!!!

    • profile image

      brainscrew 17 months ago

      thank men it worked for me

      but how can i manage raid without cd installation

    • profile image

      Claudio 8 months ago

      WOHOOO!

      Awesome!

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