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Troubleshooting Kindle Fire Problems

Updated on December 10, 2014
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.

Having trouble with your Kindle Fire?
Having trouble with your Kindle Fire? | Source

The Kindle Fire is a multimedia powerhouse from Amazon that lets you load your favorite movies, music, books, apps, and more. It's a wonderful device, though not impervious to trouble. Common problems include:

  • Frozen screen
  • Battery problems
  • Failure to receive a converted file
  • PC failing to recognize the device when it's connected.

This article will help you resolve these issues on your own before seeking (or paying for!) professional support.

Frozen Screen on Kindle Fire

If the screen on your Fire freezes or locks up and won't respond to any actions, don't panic! There are a few things you can try:

  1. Perform a hard reset. This is not the type of hard reset that restores the device's factory settings. Rather, it just cuts off any programs that are currently running and shuts down the device so you can restart it again later. Hold down the power button for at least 20 seconds, until it shuts off. Wait for a few seconds and then turn on your Kindle Fire.
  2. Charge your Kindle Fire's battery. A low battery is a known cause of Kindle Fire screens locking up.
  3. Update your Kindle Fire operating system to the most recent version. The device will freeze more frequently if you are using programs meant to run on a newer version of the operating system on an older version. Updates for the device are available on Amazon.

Kindle Fire Not Receiving Converted Files

There are various reasons you may not be able to receive a file on your device that you submitted to Amazon to be converted into the Kindle-friendly format:

  1. The e-mail address you used to send the file to Amazon may not be on the Amazon-approved e-mail list to accept files from. Ensure that this e-mail address has been added through the Manage Your Kindle section on the Kindle Fire.
  2. If wi-fi is not enabled on your Kindle Fire, you won't be able to receive the document from Amazon. Be sure your wi-fi is set up and working properly.
  3. Double-check that you supplied the correct Sent-to-Kindle e-mail address for Amazon to mail the converted file. This name will be something similar to "xxx@kindle.com." Check for typos.
  4. The file you are trying to convert may not be capable of being converted. File types that can't be converted to a supported format by the Kindle Fire include: unprotected PDF and MOBI files, TXT, PRC natively, HTML, DOC, RTF, JPEG, GIF, PNG, and BMP.
  5. The converted file may have been funneled to your junk or spam folder.

General Battery Problems with Kindle Fire

If your battery doesn't seem to be charging or runs out quickly, try some of the following:

  1. If the device isn't charging, perform a hard reset as described in the frozen-screen section above. This closes all running programs and clears the device's cache, which wastes battery life.
  2. If the battery is not lasting as long as you'd like, disable any function that you aren't using that drains the battery, such as wi-fi.
  3. Alternatively, transferring a massive amount of files to the device can drain the battery even after the files have been added, as the device still may be indexing them. There is nothing you can do about this, and you'll need to wait until the files are indexed.

Computer Doesn't Recognize Kindle Fire

Here's what you can try if your computer isn't recognizing your device:

  1. Unplug the Kindle Fire from the USB port and try using a different USB port or a different USB cable.
  2. If the computer still won't recognize the device, disconnect it again and then restart the Kindle Fire. Try reconnecting the Kindle Fire to the computer.
  3. Be sure you're using a high-power USB port. High-power USB ports are typically on the back or front of most computer towers. Or, if you're using an all-in-one computer, on the back of the monitor. Devices connected to low-power USB ports often aren't recognized by the operating system. Low-power USB ports are typically located on the keyboard or on the sides of a standard monitor.
  4. If the computer still isn't recognizing the Kindle Fire, leave the device connected to the computer and then restart both the device and the computer.
  5. If the computer is still blind to your Kindle Fire, disconnect the Kindle Fire and perform a hard reset as described in the frozen-screen section above.

Supported Files Won't Play on Kindle Fire

The file type may be supported by the Kindle Fire, but the file may be wrapped in a codec that isn't supported by the device.

  1. If you converted the file yourself, try reconverting the source file to the same file type, but select a different codec to wrap the file in. Even if you don't have the source file, try re-converting the file and wrapping it in a different codec. You may lose quality by doing this, but the file may play on the device.
  2. If you don't have an audio or video converting program, free converters such as Any Video Converter and Any Audio Converter make converting files and selecting new codecs easy.

Kindle Fire Won't Charge at All

This is often the sign of a deeper problem with your device, such as:

  1. The device suffered a major jolt that jiggled some of its internal components loose or broke them.
  2. Overheating, which resulted in some of the internal components actually melting, rendering the device unusable. If this may be the case, contact Amazon Support as soon as possible to see if your device is still covered by the manufacturer's warranty. If it is, Amazon should give you the option to send it back for a replacement device. However, if your device is out of warranty, you'll need to purchase a new device.

There's always the chance that even after suffering damage, your Kindle Fire may resume working again at some point, but it will likely be incredibly unstable and you should still contact Amazon as soon as possible, describe your problem, and work on getting a replacement device.

Question Mark on the Kindle Fire Battery Icon

If a question mark appears on top of your Kindle Fire's battery icon, this is a warning from the device that it isn't properly detecting or displaying the amount of power left in the battery, and that your battery may run out or last longer than what is indicated on the battery icon.

  1. Try updating your Kindle Fire's firmware to resolve this issue.
  2. If that doesn't work, restore the Kindle Fire to its factory settings. While the first option may work, restoring the factory settings resolves this issue almost every time. This problem doesn't signify deeper issues with your device; it's just a quirk in its software.

How many books do you read on your Kindle Fire in a year?

See results

© 2011 Max Dalton

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    • profile image

      doren 11 months ago

      2 questions. wondering why last 2-3 times I touched book to read from carousel why it gores to last page; & how to get back to page 1 w/o swiping back page by page

    • Max Dalton profile image
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      Max Dalton 17 months ago from Greater St. Louis, Missouri

      Should still work, lol.

    • Max Dalton profile image
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      Max Dalton 17 months ago from Greater St. Louis, Missouri

      Is her credit card info still valid?

    • Max Dalton profile image
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      Max Dalton 17 months ago from Greater St. Louis, Missouri

      Did you try anew/different power cable?

    • profile image

      Alexis 24 months ago

      I never charged my kindle fire for about a year needless to say it's dead but my question is if I plug it up will it take a while for the light to come on

    • profile image

      Arianna 2 years ago

      Hi Max,

      My daughter tries to buy an in app purchase and it always says Purchase was cancelled. When she presses buy.

      From,

      Arianna

    • profile image

      jonathan solomon 3 years ago

      hi max , I have some weird problem with my kindle. it would not charge or turn on no matter what outlet or cord I use. I have dropped it a few times but not much. it really gets on my nerves plz reply

    • profile image

      nancy 3 years ago

      My screen flips on its own for some apps. Also will not flip anymore when I turn the screen. Didn't it do this when I first got it?

      Also used to download most videos from facebook, now hardly any.

    • profile image

      brena 3 years ago

      My kindle fire is being stupid because I had to redester it and now the games that I had on there it says I can and if it does work it says open so I open it then it says that this app is not ownd.What do I do I need help.

    • profile image

      Lol 3 years ago

      My kindl sound has completely gone. Every few mongehs it back and then goes. What should I do? Any suggestions on how to et it back. Oh and it works with earphine/headphone

    • profile image

      Doreen 3 years ago

      my daughters kindle fire hd doesn't have sound all of a sudden. she had it this morning now she doesn't. ive tried the volume control and dolby settings in accessories. shut on and off too. What do I do next?

    • profile image

      Suzy B 3 years ago

      How do you delete an app from the kindle fire that is not work correctly?

    • profile image

      steve 4 years ago

      my son has a Kindle Fire 1st gen. It will not take a charge and the battery is so low the device shut off 2 seconds after you try to power up. The USB power connection seems to be very loose. Any thoughts.

    • profile image

      grace 4 years ago

      on my new kindle, when i click on movies or tv shows it says i can access (due to my Prime account), it wont load the video. the loading ivcon just keeps spinning, and the video never loads. do you know how to fix this?

    • profile image

      Melody 4 years ago

      How do you get apps on the back onto the kindle fire after you accidently reset it ?

      HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP

    • profile image

      jbarizona 4 years ago

      thanks for your advice Max,, but I spent some time and figured out it was a third party App that was causing all the problems, deleted it and Poof all the problems are gone,,so it looks like if you are installing third party Apps or games, best to keep an eye open for strange problems that pop up , just because they install does not mean they are not a problem, interesting, but Thanks again,

    • Max Dalton profile image
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      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hi Johnny,

      It's an electronic device, so sometimes it gets moody. Try updating the firmware. If that doesn't work, BACK UP ALL OF THE PERSONAL CONTENT ON YOUR DEVICE and then restore the factory settings.

      Hope that helps.

      Max.

    • Max Dalton profile image
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      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hello:

      Honestly, I'd contact Amazon support about that one. I don't like to say that, but I'm only partially familiar with the more common problems that can plague the kindle fire hd, and I don't want to steer you in the wrong direction.

      Best,

      Max.

    • profile image

      jbarizona 4 years ago

      Hello Max this might be a strange one, this is a new Kindle Fire HD one month old, recently when I start it it is sluggish for about a minute, or so then a message appears that says ,,, the electric dude! has stopped, with an OK button , if I press the OK button or just wait it goes away then works normally . even with a full charge and plugged in ever hear of this before I am sending this to Kazakhstan as a Christmas present, I bought the extended two year warranty, but of course it is only good here in the USA thanks for your help

    • profile image

      Nick 4 years ago

      My kindle carousel is horizantal... Do you know how to make it vertical?

    • Max Dalton profile image
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      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Thank you so much, Debbie. In fairness, I do collect revenue share from the ad impressions, so there is a bit of compensation :-) I work with a lot of new software and hardware for my job every day, so these articles are relatively painless for me to write, and I do a bit of additional research to look for problems and functionality that's a bit out of the ordinary.

      Thanks for reading, and for the kind words.

      Best,

      Max.

    • profile image

      Debbie Slack 4 years ago

      Max,

      I just want to say THANK YOU!!!!! I appreciate your unselfishness and your willingness to help others without being paid to do so. Unfortunately, we see less and less people like you these days. If more people would help just for the sake of helping as you do, this world would be a lot better off. Too many people put money before compassion.

      You are doing a great job providing a service that many of us have utilized and I and I am sure , everyone else, are appreciative of. Kudos to you! Thank you very much for doing what you do. I wish you all the best in all of your endeavors.

      Most Respectfully Yours, Debbie Slack

    • profile image

      Johnny 4 years ago

      Hello Max,

      The problem I am having with the Kindle Fire is I have a wifi connection but unable to get on the web. I was on the web and it disconnected and I've tried to reconnect. Once you touch the web tab it will go to a gray screen and then back to the home screen. Please help.

    • profile image

      colleen 4 years ago

      I put in the incorrect network password, and now it will not let me put in a new one. Each time I try to connect to my wi-fi, it just asks to 'connect' or cancel...not to put in the password again. It just keeps trying to connect with the incorrect password I put in ..and then it fails, obviously. Help!

    • profile image

      Sylvia 4 years ago

      All of my apps have stopped unexpectedly. like bakery story, farm, and draw something..what can i do?

    • profile image

      Fred 4 years ago

      With the Pandora app on the kindle fire, we usually get 3 songs maximum before it times out and we have to "play again". Is there a setting that can be changed?

      Gotta get some matt redman playing !

    • profile image

      Dee 4 years ago

      I cannot the printed wordbs to fit the page....It didn't when I first got it...Now it's too big...What do I do????

    • profile image

      spud 4 years ago

      Hi um... my kindle fire I installed an app that wasent from the app store and my kindle deleted it! Iv truer every thing I can think of and it wont let me install it back!!

    • profile image

      shyanne 4 years ago

      My kindle isn't chargeing correctly. The orange light appears but not the battery icon.

    • profile image

      nathalie 4 years ago

      the picture on my kindle fire doesn't appear horizontal

    • profile image

      Tom 4 years ago

      Hi MAx.

      When I try to retrieve a daily reading from an app that I have used before with success I now get an error that I am unable to retrieve that reading. My wife is able to get the file on her ipad.

    • profile image

      lidia 4 years ago

      Hi Max,

      When ever I try to play a game a pop up appears and it says 'an error occurred. Please download this game again from the amazon app store.' Then when I go to the app store it takes forever to load then it says 'content could not be downloaded because of net work connectivity error.' My kindle works fine on the Internet and my sisters kindle works just fine what happened and what should I do? Please help!!!

    • profile image

      Samantha 4 years ago

      My kindle keeps kicking me off the Internet like every minute and its not my routers fault. What do I do?

    • profile image

      bob 4 years ago

      my kindle fire is frozen when you shut and it says dfo you want to shut down your kidle fire shut down or cancel i trryed pressing shut down but it wont budge but i cn turn it off and on without shutting it down but it will still be on the same thing please help

    • profile image

      sophie 4 years ago

      Ok so I uninstalled 2 of my favorite apps and it says I didn't but then when I try to open them they wont open so I don't know what to do

    • profile image

      caroline 4 years ago

      I have a problem with my kindle fire. It is no longer can detect wifi network. It's always blank in wifi page. And when I connect it to PC, the disconnect button does not appear. Only loading sign that keep on going in a very long time till i unplug the USB Cable. And the device always gets hot and it's not easy to be turned off. It always turned on by itself and getting warm and running out it's battery.

    • profile image

      4 years ago

      Every time I delete an app when I try to get it back it wont let Mr all it says is open and it wont work.

    • profile image

      Harry 4 years ago

      How can you get the low battery message to shut up?

    • profile image

      karen 4 years ago

      the movie's i pruchased and downloaded are not playing, how do i get them to play. they all said complete and none of them will play

    • profile image

      arielle 4 years ago

      When ever I go to web on my kindle fire, it automaticly goes to this random website that ive been on once or twice. this website isn't my home page and ive rebooted the kindle and deleted history and everything else I can think of to make it stop happening. I'm not sure how to fix this....

    • profile image

      Melissa 4 years ago

      My Kindle Fire will not let me watch instant movies from amazon. It tries to load but won't. It's not my internet or WiFi connection, my computer works just fine. Asked amazon customer service but they were no help. Any advice?

    • profile image

      Ericka 4 years ago

      What do I do if my kindle fire is overheated and will not turn on not even the light on the power button I Tried holding it for ten sec.. but it will not work ...:(

    • profile image

      barb 4 years ago

      thanks for the info on unfreezing my kindle fire, you ROCK!!!!!

    • profile image

      carl 4 years ago

      Im the same guy as above and I read some other comments so now all I need to know is how to update my firmwhare thanks

    • profile image

      carl 4 years ago

      Max I have a problem with the app store when I press the search app store buton it wont come up and if keep pressing it it will come up but then go straight down again what should I do?

    • profile image

      Vernon McDonald 4 years ago

      I just charged mykindle fire overnight and tried to read a new book that bought today. I read it for about an hour ans a 1/2 and ther little sirn came on and told me that I had 15% left. Why do I run out of power so quickly??? Vernon McDonald

    • profile image

      narutoperl 4 years ago

      Max,

      Whenever I get URLs and i copy them it wont paste it into the web adress page instead it just stays blank and tells me to type in a URL

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Maddie,

      You have to back it up. After you restore the factory settings, you can restore everything from the back up.

      Best,

      Max.

    • profile image

      linda 5 years ago

      When I try to save pictures on my kindle.the option box wont appear yo allow me to do it.

    • profile image

      Britney 5 years ago

      Max,

      When I hook up my charger to my Kindle Fire I have to wiggle it around and prop it up in order for it to charge and sometimes it still doesn't charge and when it does it charges very slowly. Plz help me

    • profile image

      Jessica 5 years ago

      I have a problem that maybe someone else has encountered and can help with! I have talked to Amazon numerous times and they have even replaced my device already!!! The problem is that some of the books I have show blank covers. I have done everything imaginable to fix it! It is not the device, seeing I have replaced it, and it is not the books because the covers show up on my sisters KF and on my android phone and computer apps! Has anyone had this happen and know something I could try?? It is frustrating to have to open all my books to find out what they are!

    • profile image

      Grady 5 years ago

      I got my Kindle Fire last christmas, and suddenly it wont charge, i tried to do the hard reset but it still wont work.

    • profile image

      redvoyager 5 years ago

      I have not connected my Kindle Touch to the internet for 2 months - it worked just fine then. I'm trying to purchase/download books now and it won't recognize any networks. My laptop, cell and printer are all working on the network without any problem. There is nothing showing in Wi-Fi networks on the Kindle and the Join and Rescan buttons on the bottom are grayed out. I upgraded the firmware and rebooted, but still no luck. Any ideas? All help would be greatly appreciated. Thank you!

    • profile image

      kandice 5 years ago

      My kindle wont charge properly any more. It still can charge a little bit. I have to physicly hold the charger in a way that well make it charge. It is the same with all the cell phone chargers too. This has a also happens to my first kindle that I sent back for that reason only this happened much sooner. I hope that this can be easily fixed because I don't think I can send it back and get a third one. Please help! And hard rebooting wont work. :(

    • profile image

      Danny H 5 years ago

      I am not able to connect to wireless router. It tells "obtaining IP Address", but does not connect.

    • profile image

      chris 5 years ago

      I have es file manager on my kindle fire and put videos on it and use that to browse the videos, one time I went to play one and accidentally put always use this program to open the file type and that program cannot open that file type how do.I change it back to let me pick which program to use?

    • profile image

      Julia 5 years ago

      I've purchased a book but it won't show up in my device or in my cloud. It says that my order was completed but where is it?

    • profile image

      maddie 5 years ago

      I was wondering if I could reset my kindle fire without losing everything I bought

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Michelle,

      I don't use the Kindle Fire for this, so I'm probably not the best person to address it.

      Best,

      Max.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Linda,

      I don't use the Kindle Fire for Hotmail, so I don't think I should address this.

      Best,

      Max.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      If the charger that came with your device work, try restoring the device to the factory settings in case something went haywire with the software. If it still doesn't work, back up your device and contact Amazon about getting a replacement while your device is still under warranty. This is definitely not normal, and if another type of charger is working it's not likely it's a hardware issue. Also, the cable that came with your device may be damaged or defective. You may just want to buy a different cable before you go to the extreme of restoring the device.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      I'd contact Amazon about getting a replacement if you're still under warranty. It sounds like you have an internal hardware issue, and just because you can get your device to work now doesn't mean the problem won't get worse over time.

      Best,

      Max.

    • profile image

      alexis 5 years ago

      When I charge my kindle fire I have to prop it upwards so it will charge and if it is not propped up a sertain way it will not charge.

      What should I do?

    • profile image

      Hosea 5 years ago

      My kindle fire only works with one charger called Kyocera Travel Charger and I also checked the in and out put ,but they're still the same and the ac adapter I got with it still doesn't work! HELP PLEASE!!!

    • profile image

      linda 5 years ago

      I cannot seem to sync my hotmail account to the hotmail on my kindle fire. If I read an email or delete an email on my computer it still shows as unread on my kindle fire and vice oversaw. How can I get them to sync. Also my kindle fire battery life seems to be really short --maybe four hours of reading or game playing. Is that normal?

    • profile image

      michelle 5 years ago

      Hi, my kindle fire wont load my gmail page for some reason. It loaded fine two weeks ago, but now it gets stuck on the same loading spot every time I try to load it in desktop view. However, it works in mobile view and on my other gmail account. I already cleared the cache. How do I get my gmail to work again so that I can use my Google chat? I can't do this when I'm in mobile view, so id really like it if it was possible to view gmail in desktop view without it freezing. When it freezes, a message pops up that says, browser is not responding and will restart, which doesn't solve anything.... help?

    • profile image

      Laurie 5 years ago

      I just got my kindle fire and it recognizes my dlink router and says security open signal strength excellent...I do not have a password, yet it cannot connect.

    • profile image

      Nicole 5 years ago

      Hi Max,

      I was on the internet one day and then my kindle froze. I turned it off and now it wont turn back on! I'm so scared that I broke it! I got it the day it came out so will I be able to get a new one? Or will I have to buy another one? Please help!!

    • profile image

      Ben 5 years ago

      Is there a way to conect your kindle fire to your pc and conpletly drain it out so it would not turn on or if otherwise turn on for less than 2 seconds on , would not charge.

      How would I fix that?

    • profile image

      jim 5 years ago

      When I go to the web a site that I accessed a couple of days ago pops up? How do I prevent that?

    • profile image

      Brent 5 years ago

      Hello Max

      My issue is that an unwanted website pops up whenever I open up another website. I cleared cache cookies__ forms etc. I even turned cookies off. The specific scenario is as follows: when I am done looking at a website.... like espn I x out of it and press home. If I then select another website all is well. However when I put down the kindle and the screen goes into power save- when I bring it back up and then go to the web- like Yahoo it brings up the unwanted website along with the one I selected. How do I keep this other website from loading? Thanke

    • profile image

      Vikki 5 years ago

      We purchased a KF less then a month ago. If I plug it in to charge, in no time it will say Kindle Fire on the screen, overheat, then the fan starts up and runs, and tells me there isn't enough battery to use. But, I'm afraid to leave it plugged in because it' overheating way too fast.

    • profile image

      heath 5 years ago

      I already have the latest update so not sure what to do other then reboot to factory setting

    • profile image

      Gwen 5 years ago

      I cannot view movies i purchased and downloaded

    • profile image

      Bob 5 years ago

      Max-Thanks for all your help. I didn't notice any questions about hotmail.Is there a way to turn it off or only sign in when you want to access it?I don't like it being accessible to anybody that picks it up.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Dru,

      Let the battery run completely down and then plug it into the charger and let it sit overnight. After that, then try restoring the factory settings to resolve your problem.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kathy,

      Unfortunately, I haven't experienced this issue and would hate to give you bad advice for resolving this. Update your Fire's firmware and try doing this again. If that doesn't work, I would recommend contacting Amazon.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Heath,

      This was an issue on some devices prior to a recent update. Update the firmware on your device to see if that resolves your keyboard problem.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Todd,

      Unfortunately, I can't address this issue, as I don't use the e-mail on the device. Maybe someone else reading this thread can chip in on this.

      Sorry.

      Max.

    • profile image

      Todd 5 years ago

      I am hoping this is an easy question. Once you go onto Gmail the Kindle will not allow you to close out of it. You can turn off the unit but when turned back on, the Gmail opens up again. How can you turn it off so the password protects my email from anyone gaining access to it?

    • profile image

      Heath 5 years ago

      Please help my kindle fires keyboard works in all areas except the app store I go to search for an app.and the keyboard wont pop up

      Thanks for your help.

    • profile image

      Kathy 5 years ago

      My Kindle Fire keeps popping me back to my cloud each time I go to Apps, then to store. I did a factory default, but to no avail. I am also trying to get my purchased games back on carousel and games are saying they're downloading 15% & 6% for over an hour now. Do you have any ideas on this problem? Thanks so much

    • profile image

      Dru 5 years ago

      My kindle has the question mark over the battery icon, the software is updated already. I tried restoring it to factory defaults but it says that I do not have the amount of battery left to do that. The problem is that i've had it plugged into the charger for 3 hours and it still says 0% battery life and will not let me restore it. Any help?

    • profile image

      janice 5 years ago

      fire won t connect to wifi. wi fi page has a ton of lynksis addresses but i can t get to the page to delete some of them, there is an overlying error message on it.

    • profile image

      Kate 5 years ago

      When ever I try to set a picture for one of my contacts, it never saves. What should I do? Thanks!

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi LJ,

      Sorry. I haven't experienced this.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Zimbabwe,

      Tap the Gear icon on the Status taskbar. Make sure the icon to the far left doesn't say Locked. If it does, tap it until it says Unlocked. This locks and unlocks your ability to rotate your screen. I suspect yours is locked.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Update the firmware. If that doesn't work, back up your personal files, restore the factory settings and then reload the personal files. If that doesn't help, there may be an internal issue with the power button and you need to look into exchanging your device.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi wyatt,

      I don't use this functionality, so unfortunately I can't address this.

      Sorry.

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi ct,

      It could mean a number of things. Try updating the firmware on your Kindle Fire. If that doesn't work, try restoring the factory settings. If that doesn't work, contact Amazon about getting a replacement.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Bailey,

      So, your device looks like it's charging, but actually isn't charging? Your message was a bit unclear.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Here's a response I gave someone else in this thread about this issue:

      I use the Kindle Fire at work to test on, so I haven't really tinkered with the Facebook app on it, so I'm not going to speculate regarding why you're not seeing any pictures. However, I know that the app isn't native and it just redirects you to Facebook's website, so the problem is probably with how your device's Settings are set up. To try resolving both of your problems, try turning off plug-ins, un-checking Accelerated Page Loading and switching to Mobile instead of Desktop view. That will definitely speed up your device and you may even find pictures being displayed in Facebook.

      Let me know how that works. Also, please check for an update to the device, and if there is one, install it.

      Best,

      Max.

    • profile image

      LJ Taylor 5 years ago

      Hello Max:

      I like to pin my books and apps to the "shelves" below and remove them from the carousel when not in use. For some reason, whenever I reboot, some or all of the books are placed back onto the carousel. Have you experienced this issue?

    • profile image

      Zimbabwe 5 years ago

      My kindle fire will not let me change the direction of what way the screen is pointing! (you know either sideways or upright) please help me!!

    • profile image

      color333 5 years ago

      My Kindle Fire will turn on when I plug it in, but only then. Once it's on, it won't turn off. The power button isn't working is the conclusion we quickly went to. It is also frozen on one page and won't turn off with time either. Please Help!!!

    • profile image

      wyatt 5 years ago

      I cannot make someone a contact picture in my contacts and it will not let me post pica on facebook. The gallery pops up I choose the photo and nothing happens

      .

    • profile image

      wyatt 5 years ago

      I cannot make someone a contact picture in my contacts and it will not let me post pica on facebook. The gallery pops up I choose the photo and nothing happens

      .

    • profile image

      ct 5 years ago

      What does internal error mean.Every time I try to play a game it says that.

    • profile image

      Bailey 5 years ago

      My Kindle Fire thinks that it is charging on a Windows XP, it doesn't show up on it please help.

      Bailey

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Nikolaus,

      It may have been roughed up in travel and actually has a hardware issue. If that's the case, your best bet is to see if you can return it while it's still covered by the manufacturer. However, in the meantime you can try leaving it like that until the battery runs down. Wait a few hours and then try booting it up again. You never know; that may work. Outside of that, I can't think of anything you can do if you can't get it to boot up.

      Sorry.

      Best,

      Max.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Amy,

      I'd try restoring the factory settings and seeing if that works. A firmware update may also do the trick. I know I say those things a lot, but those should be your first options in this case.

      Best,

      Max.

    • profile image

      Stymy08 5 years ago

      Just got my Kindle Fire and web pages won't load in their entirety...only the bottom half. It's not the screen because other functions use the full screen with no problem. Any ideas? I've tried rebooting and I've tried putting the factory settings back to default. Thanks!

    • profile image

      Paige Baker 5 years ago

      Very helpful site! Thank you!

    • profile image

      Nikolaus 5 years ago

      Hi. I just got my Kindle Fire this week and now when I turn it on, it's stuck on the "kindle fire" logo. I think contacting the customer service and asking for a replacement isn't good idea because I live here in Philippines and my Kindle Fire was just sent by my uncle from the US. Hope you help me.

    • profile image

      Amy 5 years ago

      Hi, I just got my kindle fire today and it keeps rebooting itself, should i contact amazon or is there another possible solution. Thank you!!!!

    • profile image

      Adam 5 years ago

      Never mind, I contacted customer service and it's getting replaced.

    • profile image

      Adam 5 years ago

      My kindle fire has been working fine for months, but now when I try to turn it on it gets stuck on the boot up screen that says "kindle fire" on it. Is there anyway to reset to factory settings without turning it on?

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi priscilla,

      Have you tried restoring the device to its factory settings? It's a bit of an extreme measure, but if nothing else is working, that can sometimes solve your problem.

      Do you know anyone else with a Kindle Fire? If so, consider having them come over and attempting to connect their device to your Wi-Fi.

      Best,

      Max.

    • profile image

      Priscilla 5 years ago

      I tried all that you said, but nothing worked. What should I do now?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi priscilla,

      Try resetting your wireless router by disconnecting the power cable from it, waiting a few minutes, reconnecting it and powering it back on. Also, try turning off any other devices that are connected to your wireless connection that are powered on. Also, in the wireless network settings on your Kindle Fire, ensure you've selected the correct security that corresponds with your wireless router.

      Let me know if this doesn't work and I'll see what else I can drum up.

      Best,

      Max.

    • profile image

      priscilla 5 years ago

      hey max i have a problem. Its the wifi, i have wifi in my house, all my devices have wifi. But my kindle dosnt. Every time i try to connect it to the internet it says error try again later. What should i do?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Marissa,

      Let the battery in the device run down all the way, if it isn't already run down. Did you notice that the device felt extremely hot for long periods of time when you were using it? If so, overheating the device on a regular basis can damage internal components and result in the tablet not working or not working properly. Alternatively, did the tablet suffer a hard bump or does it take a lot of minor bumps on a regular basis? If so, internal components can be damaged as a result of this. If possible, exchange your Kindle Fire at the place where you bought it for a new one. If that's not possible, contact Amazon support and see if your device is still covered by the manufacturer's warranty.

      Hope that helps.

      Best,

      Max.

    • profile image

      Marissa 5 years ago

      And the indicator light on the power button doesn't light up at all...

    • profile image

      Marissa 5 years ago

      Hi,

      I got a kindle fire for Christmas and it has worked fine until now. I plugged it in to charge and the light lit up for all of about 4 seconds before going out and now it won't charge at all.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi casey,

      I'd restore the device's factory settings and go from there. It sounds silly, but that may resolve your problem.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi grac,

      I haven't experienced this problem and unfortunately don't know what to tell you on this one.

      Sorry.

      Max.

    • profile image

      casey 5 years ago

      My kindle fire is connected to my wifi, I know because I'm on it now, but books and movies wont download. When I try to download a book that I purchased a while back it just gives me an error notice saying to check my wifi. I have tried restarting and re-registering but it doesn't help.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi E,

      Yeah, it sounds like the iPad 3 is on track for a similar problem. I think CNET or someone tested it, and I can't recall the temperature it hit, but it seemed unreasonably hot, so much so that it would affect the user experience. It amazes me how no one seems to care about cooling these things.

      Best,

      Max.

    • profile image

      grac 5 years ago

      my kindle fire is stuck on the number screen, like when you first turn it on, on the password screen. it has the letters on the numbers, but it looks like a phone, like the numbers you dial. i can't get into my device without reseting it and i don't really want to. i have tried restarting it and i am charging it now.

    • profile image

      5 years ago

      Hi, I didn't see a comment similar to a problem I just had with my Kindle Fire: it would not power on, even though I last left it with a charge, and plugging in the charger made no difference anyhow, but after about two solid minutes of holding the power button down, it restarted. No data loss as far as I can see so far.

      I read through the comments and read about the known issue of the Kindle Fire OVERHEATING, which would be funny, but it isn't since $200 is hard to come by these days. I'm not the Unabomber or anything, and enjoy these technologies, but it seems like consumers tolerate a lot of flaky electronics on the market these days. Maybe it's the invisible hand they speak of in Washington.

    • profile image

      Bat 5 years ago

      Hi Max,

      Seems like your are the person who can help me. I tried to upgrade my Kindle and installed TWRP and not sure it was installed properly or not. Anyway, just after installed the program, my findle was fine. Once I turned on there was yellow triangle and then starts kindle. But my 4 year old son touched something... And now it wont work, I meant kindle fire doesn't start.

      I suspect he has been deleted all devices and programs from my kindle. Also it does not recognize USB port. My pc says doesn't recognize kindle ect. I would like to remove TWRP and re-install kindle programs. What should I do??? Help help and help please,

      From Mongolia

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Dave,

      Have you registered your device? There's a nice video from Amazon that shows you how to do that at the following link: http://www.amazon.com/gp/help/customer/display.htm...

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Monica,

      I haven't experienced this problem, so I'm kind of shooting from the hip. I would back up the device, perform a factory reset and start from scratch. Without getting my hands on your Kindle Fire, it's hard to say what exactly is causing this, but that should get the device back to functionality.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Veronica,

      I'd leave it powered off and disconnect it from a charging cable for at least 24 hours and then see how things are working. See if an update is available. If you're still experiencing problems, perform a factory reset. If you're still experiencing problems after that, the overheating may have damaged internal components and you'll need to contact Amazon about replacing your device.

      Best,

      Max.

    • profile image

      Dave 5 years ago

      Hello Max. I have recently purchased a kindle fire. I bought it on base in alaska. Every time i try to download anything from the app store it tells me that the app is not available. no matter if it is a book or game. nothing will download to my kindle fire.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Daniel,

      Very cool. I'm glad you got your device resolved. Any chance you can let us know how you solved your problem?

      Again, glad you got it back up and running.

      Best,

      Max.

    • profile image

      Daniel 5 years ago

      Hi Max. I finally solve my problem with the "kindle fire utility", which allowed me to access the device setting to make the factory reset. Thank you very much, Daniel

    • profile image

      verónica 5 years ago

      my kindle fire was working perfectly. just today the wi-fi was a was not staying on so I did a soft reset and now it is ovverheating and the screen seems to bethrown on, but the power is off.

    • profile image

      Monica 5 years ago

      I'm having a problem with my Kindle Fire pulling up any webpages. The only one I can get is the Amazon store that came in the carousel. It is connected to wifi, anad has bars. It tries for a min and then kicks me back to the carousel without ever pulling up the page! HELP!

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Daniel,

      I think your best bet at this point is to call Amazon Support. You've got a very strange problem that I haven't experienced.

      Sorry I couldn't be more of a help.

      Best,

      Max.

    • profile image

      Daniel 5 years ago

      hi Max. I did what you said but the problem remains the same. And I can't restore the device to the factory settings because the only thing that lets me do is press the "force close".

      Any other idea? I'd appreciate it much. thanks

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      This may be a digital rights management issue. Have your registered your Kindle Fire: http://amazon.com/myk

      Best,

      Max.

    • profile image

      sharadha 5 years ago

      Hi Max

      they show when my kindle is connected to my laptop but they don't when I disconnect it. I have tried everything from shutting the kindle and restarting it. Now I.emailed some books to.my kindle.id and they are working perfectly.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Daniel,

      I'm sure you've already done these, but when it does this, hold down the "Power" button to force it to shut down, then restart it and see what happens. If that doesn't work, force the device to shut down, connect it to the computer you use it with and then power it on. Sometimes quirky things like that help it resolve problems.

      You can restore the device's factory settings by selecting "Quick Settings," "More," "Device" and then "Reset to Factory Defaults."

      Let me know if any of that helps.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Sharadha,

      Sometimes content doesn't transfer to the part of your device where you think it should. For example, sometimes books transfer to the Personal Documents section and not books. Check all of the folders to see if it went somewhere else. I know MOBI files have a tendency to get placed in Personal Docs.

      Let me know if that doesn't help.

      Best,

      Max.

    • profile image

      Daniel 5 years ago

      Hi Max. Thanks for responding. The problem is that I can only see that message, even after reboot the device. I can't access the settings of the Kindle. I can't remove the app, or restore it to its factory settings. Or at least i don't know how to do it.

    • Sharadha Venkat profile image

      Sharadha Venkat 5 years ago

      Hi

      I just bought a Kindle Fire. When I try to load mobi files on it through my laptop , it doesn't show on my kindle .

      But when i emailed the books to the amazon id , they show.

      Please help me. It is really cumbersome trying to send almost 5GB worth books via email !!!

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Daniel,

      Does this happen when you launch the app after you reboot the device? If so, I'd suggest removing the app and then ensuring you're device is updated. If you did install an update for your device, try installing and using that specific app again. If it's still giving you fits, try backing up the device, restoring its factory settings, restoring the backup to the device and then reinstalling and running that specific app. Ultimately, it may just be a problem with that app that came about as a result of an update, so you'll need to wait for the app maker to update the app.

      Best,

      Max.

    • profile image

      Daniel 5 years ago

      Hi Max.

      I have a serious problem. I installed in my kindle fire the application FingerPrint Security. But when i turn it on, show me this message: "Sorry. The application FingerPrint Security (process com.security.finger_print_scanner) has stopped unexpectedly. Please try again". and repeats indefinitely. Do you have any idea what I can do?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Jeff,

      I use the Kindle Fire we have at work as a reference, and unfortunately I'm not near it right now. Try completely disabling the Wi-Fi and seeing if your device still prods you to connect to the Internet to use the app. It may want you to connect because you're in the range of a wireless network. We always leave it connected at work, so we don't have this problem.

      Let me know if that doesn't work and I'll revisit the issue.

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi kelly,

      Sorry for the delayed response. Update the firmware. If that doesn't work, I'd back up your device, restore the factory settings and then restore the device from the backup.

      Max.

    • profile image

      Jeff C. 5 years ago

      Hi Max. I have the same issue as Shawn. All games are requiring internet access to be played. I tried turning it off and on. That didn't change anything. Also I have the latest firmware. I couldn't find anything online about this issue other than Shawn's comment . Any other suggestions? Thanks, Jeff C.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      No problem, Kim. Glad everything works now.

      Best,

      Max.

    • profile image

      Kim 5 years ago

      Hi Max,

      Today I converted some videos using Any Video Converter, they work perfectly ! I can't say thank you enough for your help !

      Sincerely,

      Kim

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kim,

      There's probably nothing wrong with either the MP4 file you're using or your Kindle Fire. In all likelihood, the codec associated with the MP4 file you're trying to play doesn't play nice with the Kindle Fire. If you converted the file to MP4 yourself and then loaded it to the Kindle Fire, try converting the source file to an MP4 using another converter program, such as Any Video Converter. I use Any Video Converter regularly and have found it's pretty good freeware. However, I haven't converted any videos to MP4 and then loaded them to the Fire to see if they work, but I do know that program gives you multiple codec options when creating MP4 files. If you don't still have the source file the MP4 was converted from, you can try converting the MP4 to an MP4 with a different codec. I don't know if that will do anything for you, but it's worth a shot. You may lose some quality, but it may play.

      Let me know if none of that works and I'll see if I can think up something else.

      Best,

      Max.

    • profile image

      Kim 5 years ago

      Hi Max,

      Please help ! My MP4 videos play with no sound on Fire. They have sound when play at my computer. Thanks a lot !

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Jeff,

      I haven't experienced this with the one I use at work. I did some digging around and it looks like this is a hardware issue. Other people recommend leaving it charge in for a 24-hour cycle to see if you can get light to go green and other people suggest plugging it in to the computer for a bit to see if it doesn't return to normal. Also, let the battery run all the way down, let it sit for a few hours and then plug it back in for charging. In the end, there may be a problem with the connector, and your best option then is to contact Amazon.

      Best,

      Max.

    • profile image

      kelly 5 years ago

      Half of my screen is black when I try to go on the web

    • profile image

      Jeff 5 years ago

      My Kindle Fire was bought at Christmas. For the first month there were no issues, however lately the 'orange' light stays on even after unplugging it from the charger. Do you know how to get the 'orange' light to go out?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kimberly,

      I hope they're at least sending you a new one???

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Ali,

      Tap the Gear icon on the Status taskbar. Make sure the icon to the far left doesn't say Locked. If it does, tap it until it says Unlocked. This locks and unlocks your ability to rotate your screen. I suspect yours is locked.

      Let me know if that doesn't work.

      Best,

      Max.

    • profile image

      Kimberly 5 years ago

      Final update, Max.

      I just found time to call Amazon - or request a call, as they do it - and the CS Rep walked me through a Factory Reset, so I can access Amazon Silk, again. Fortunately for me, I hadn't put any personal content, docs, on it, so I didn't have to do a back up.

      Now, I have more than a $200 portable radio :)

      Warmly, Kimberly

    • profile image

      Ali 5 years ago

      You know how you can turn your kindle fire in any direction? Well mine is like stuck on the left side. How do I fix it?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Bryan A,

      It sounds like it may have overheated and the internal components are fried. It may come back to life, but I doubt for very long. You're best bet is to get in touch with Amazon while it's still under warranty and just send it back for a replacement.

      Best,

      Max.

    • profile image

      Bryan A 5 years ago

      Hello Max,

      My kindle fire wont turn on no matter what. It was working really good for the last month then this. I am currently charging it but im not surer if when its done charging if i will be able to turn it on. What should i don't because i don't really want to get a new one. how can i turn it back on after it finishes charging because i been trying to do this for days.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Shawn,

      You opened the floodgates. Some apps require the Internet, but I would think if that were the case, they would have acted up before. Silly question, but have you restarted the device? Sometimes that helps. Also, did you update the firmware? That's another thing.

      Best,

      Max.

    • Shawn Simon profile image

      Shawn Simon 5 years ago

      Max,

      My wife got a kindle fire for Christmas, but because we didn't have an Internet connection, she would download a bunch of apps off the marketplace and books on Amazon at a friend's house and use them offline at home. After a month of occasional use, every program began to tell her it needed an internet connection to run, even books and games that had ran just fine offline before. Recently we had internet installed at home, and even after she installed every update, the problem still persists unless she turns on her wifi. Why must we basically need the internet in order to use the kindle fire, when it wasn't the case for the first month we used it?

      Thanks

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Mary,

      I love technology, but I really don't like Facebook -- and I don't use Facebook on the Kindle Fire I have access to. However, I do know that the Facebook app on the Kindle Fire isn't anything special -- it just points you to the Facebook Web page. If you're looking at the desktop version of Facebook, you'd do it the same way you would on a desktop computer. I honestly do mess with the mobile version, so if that's what you're looking at, I'm afraid I can't help. Again, I'm not a Facebook fan and use it as little as possible.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Steven,

      I'd just let the battery run down; it should restart after that. When that happens, I'd back it up, then restore it to the factory settings and then restore it from the backup. After that, update it to the most recent version. If it's an internal software quirk, it shouldn't happen again anytime soon -- hopefully. If it does happen again, you've got bigger fish to fry and you need to contact Amazon about getting a replacement device while it's still under warranty.

      Hope that helps.

      Max.

    • profile image

      mary 5 years ago

      How do I delete one of my status updates on facebook?

    • profile image

      Steven 5 years ago

      I haven't had any issues with the kindle fire until now. It froze and won't respond to anything. I also can't turn it off or on and I tried to hard reset it...I don't know what to do. Please help

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Courtney,

      I haven't experienced this, but I did some digging around online and it looks like it could be the result of a few different things. First, make sure you're using the Amazon account the book was purchased under. Second, when looking for it, elect to view All instead of just Books. Evidently, some books don't appear under Books.

      If neither of those work, your best bet is to contact Amazon Support. I have heard about a lot of cases where some purchased books just disappear.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi krystalo91,

      I know it sounds weird, but go into Settings and disable Accelerated Page Loading. Also, disable any plug-ins you don't see yourself actually using. Save your changes and then restart you Kindle Fire. Your Web browsing experience should speed up at least a little.

      Best,

      Max.

    • profile image

      Courtney 5 years ago

      Hi Max,

      I bought 2 books on my Kindle Fire today, and it said"Cannot complete download." So, I tried to purchase it again. It said "you have already purchased this product, please go to your library to download." So, I went to my library (device and cloud) but they weren't there. So, I tried restarting, syncing, checking wifi, went on amazon.com on my laptop & bought it again and it said it was on my kindle. I went through the process, but the two books are nowhere to be found. Help!!!!

    • profile image

      krystalo91 5 years ago

      Hi Max

      I bought my kindle a month ago. When I first got it I noticed it took longer to boot up than I expected, but didn't realize until a friend of mine started theirs. Which was almost instant. Other than that there are no other problems. Is there something wrong? Should I consider trying to exchange it?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kimberly,

      Sorry to hear that. Maybe the tech can resolve it over the phone, but I suspect he's just going to verify that you walked what they told you to do in the e-mail correctly. At least you don't have to pay anything for the replacement and you just have to go without it for a week. I hope Amazon is learning a lot from the problems they've had with the Kindle Fire and working to incorporate that knowledge into the next iteration of the device.

      Keep us posted.

      Best,

      Max.

    • profile image

      Kimberly 5 years ago

      Me, again, Max, with an update.

      We reset the router several times. That didn't help, so I sent a message to Amazon. They said they'd respond in 12 hours and they did! The responder told me to ". . . reset the device, then please clear the browsing history on the Kindle Fire device. To clear your browsing history, tap the Menu icon at the bottom of the page, select History, then Clear All at the top of the screen."

      Unfortunately, because I can't get to the web, I can't get to Amazon Silk and the screen with the Menu icon. So, I am emailing them another response.

      The responder added that if the fix did not work, it is likely they will have to troubleshoot with a phone call and probably replace my Kindle Fire :(

      I will keep you informed.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Angela,

      This is new territory for me. It looks like you'll have to keep taking a crack at your password until eventually a message appears that says you need to restore your device to its factory settings. At that point, you have to restore the device to its factory settings. I suspect you can let it sit for a while and try again later; I've never taken it to that point. The one I use doesn't have a password on it, so this isn't a problem.

      Sorry for the bad news.

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Sam,

      I'm glad it helped. I think there's it's morphed into something where there's more value in the comments than in the actual article, lol. Share it with anyone having problems, and have them leave a comment if they can't find what they're looking for and I'll do my best to answer their problem.

      Best,

      Max.

    • profile image

      Sam 5 years ago

      This website helps a lot!! Thanks!!

    • profile image

      Angela Granados 5 years ago

      I have reset my kindle fire password....and now i don't remember it...what do i do???

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Denise,

      Glad that resolved your problem. Some websites have a version that's optimized for mobile devices in addition to the standard one that's optimized for desktop computers. The only problem I've ever seen with using the desktop version on a mobile device is that it's a pain in the butt to zoom in on everything; I've never seen some of the images get stripped away like you're describing. When you access websites on a mobile device, most websites detect that you're using a mobile device and automatically detect you to the mobile version of the site.

      Again, glad it worked. Stopped back by if you run into any other problems and I'll do my best to help.

      Max.

    • profile image

      Denise.. 5 years ago

      Omg that totally worked. Thank u so much. I never found the plug in thingy.. :/ but all the otjer worked, if u don't mind me asking what is the difference between mobile and desktop?

      Thank you again.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Grayden,

      Very cool. Glad I could help.

      Best,

      Max.

    • profile image

      Grayden 5 years ago

      Thanks Max! I had the same problem as John did 13 days ago. You really helped out. Thanks so much and keep up the good work

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Michelle,

      Try tinkering with the plug-ins that are enabled in the device's Settings. Also, make sure you change from viewing the Desktop version of websites to the Mobile version in the Settings screen.

      Sorry I can't be much more of a help. I haven't experienced this.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Ruth,

      I'd try a different cable. Also, if you can connect the Kindle Fire to a PC, update it.

      Best,

      Max.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Denise,

      I use the Kindle Fire at work to test on, so I haven't really tinkered with the Facebook app on it, so I'm not going to speculate regarding why you're not seeing any pictures. However, I know that the app isn't native and it just redirects you to Facebook's website, so the problem is probably with how your device's Settings are set up. To try resolving both of your problems, try turning off plug-ins, un-checking Accelerated Page Loading and switching to Mobile instead of Desktop view. That will definitely speed up your device and you may even find pictures being displayed in Facebook.

      Let me know how that works. Also, please check for an update to the device, and if there is one, install it.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi iruvanti,

      That's a bit out of my realm, lol. I suspect he may have knocked it around a bit too hard, or there was some weight on that half of the screen at some point that may have caused it. I don't know if that would be the result of a software problem, so I don't think resetting or restoring would do anything. I think it may be the result of some kind of hardware problem. Your best bet is likely to call Amazon support and just have it replaced. It should be free because the device will still be covered by the warranty.

      Best,

      Max.

    • iruvanti profile image

      iruvanti 5 years ago from U.S.A

      Is there any way to fix a kindle's damaged screen. Half of the screen on my son's kindle remains blank at all times.

    • profile image

      Denise 5 years ago

      Help... I just received my fire and im having serious problems with the web on it.

      A- its takes forever to open the page ( if it opens at all)

      B- it wont show some pictures, especially on facebook.

      Its getting very irrating as my wifi ahows connected with most of the time full bars.

      What's wrong??? Help

    • profile image

      Michelle 5 years ago

      None at all.

    • profile image

      Ruth LIndo 5 years ago

      macbook does not recognize kindle fire. Already tried restarting computer with kindle fire on. Tried restarting kindle fire. Tried different usb port. Tried hard reset. Now what?

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Michelle,

      Just to clarify: It won't load ANY online images?

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Khanh,

      I'm not savvy to rooting the Kindle Fire, so I'm afraid I can't help you. Unfortunately, when you hack a device, it's hard to predict how your device is going to react. Sorry I couldn't help.

      Best,

      Max.

    • profile image

      Michelle 5 years ago

      My kindle fire wont't load online images.

    • profile image

      Roger 5 years ago

      I agree, esp. with no BlueTooth/possibility for external keyboard, mike, etc. Rumor has it, also, that Apple is none too happy with the 18% or so market share Kindle Fire has captured in the tablet arena & is developing a smaller iPad. But the Fire is what it is for now - overused cliché - and for the price is a fine device. Thanks for you comments.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Roger,

      I actually work in the multimedia department at a pretty large publishing company, and we have one for general use we use to test our content on. It's a pretty slick thing. I like the iPad better, but the Kindle Fire is pretty cool. As evidenced by the comments on this hub, however, there are a lot of people who are having issues with it. The biggest one I've heard about lately is the apparent overheating. It reminds me of the initial release of the Xbox 360 where people where user it for long periods of time and the internal components started melting, which resulted in the red ring of death. I think Amazon has a lot of kinks to work through, but overall it's a solid device. However, I still think they have a big uphill fight to just maintain market share against the iPad.

      All the best,

      Max.

    • profile image

      Roger 5 years ago

      You have more patience than I. They won't read that either. If you've ever watched Britain's Prime Minister question sessions on CSPAN, he always says, "Please refer to response I've given just moments ago". Anyway, my Fire works perfectly, installed GO Launcher EX and love how that works. Only need to look at Amazon's "carousal" when I want to change to a new book in Bookshelf.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Roger,

      Lol. I'm finding myself doing it a lot lately. I just open the comments, search them and then copy and paste. No big thing. I am going to incorporate some of those into the end of the article at some point to make it easier for people to find answers to some problems I don't directly address in the article.

      Best,

      Max.

    • profile image

      Roger 5 years ago

      Dear Max,

      How many times do you have to answer the same question when people won't read previous comments? Just wondering?

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Cecilia,

      I haven't experienced this problem, but I did some digging around online and it looks like this is a warning that your Kindle Fire isn't detecting the charge level of your battery properly. I found some advice from Amazon Support that suggests resetting the device if that happens. However, I'd recommend installing any available updates and seeing if that resolves the problem before doing anything else.

      It doesn't sound like this is a huge problem, but it could lead to bigger problems.

      Max.

    • profile image

      Cecilia 5 years ago

      Hi,

      My kindle fire has a problem. By the battery it has a ? on it. I don't know how to get it away or what it means. I can't see my battery life so I don't know when my battery life is low. And I don't even know if the kindle is charged or not.

      Thanks,

      Cecilia from the Netherlands

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Saul,

      Tap the Gear icon on the Status taskbar. Make sure the icon to the far left doesn't say Locked. If it does, tap it until it says Unlocked. This locks and unlocks your ability to rotate your screen. I suspect yours is locked.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Bobby,

      Sorry about that. I generally approve comments and then address them immediately. I must have approved yours and then addressed someone else's question.

      I think this link will serve you more justice than me regurgitating it: http://www.amazon.com/gp/help/customer/display.htm...

      Let me know if that isn't what you're looking for. I promise I won't overlook you next time :-)

    • profile image

      bobby 5 years ago

      Hey its me again an was just hoping u can respond to me the kindlefire is the only cool thing I have an I don't want problems with it

    • profile image

      saul 5 years ago

      My screen don't turn when i put it sideways

    • profile image

      Khanh 5 years ago

      Hey max :(

      My kindle fire still doesn't appear as a usb driver on my computer. I don't know how to fix it. I brought it to a store to root it. The kindle fire has been rooted, then I brought it back to my home. It still doesn't appear on my computer...

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      When the battery gets so low, try plugging it in to charge and letting it sit for 15 minutes. It may not look like it's doing anything, but it should be charging. If it doesn't function like it should after 15 minutes, you've got problems, most likely with the battery, obviously. I'd contact Amazon about getting a replacement, which should be covered by your warranty.

      Best,

      Max.

    • profile image

      scarlet 5 years ago

      when i try to charge it or turn it on, or even reset it, it tells me that it is too low to turn on,i don't press the button, just plug it in, and every time i look up or complain about it online like right now, its like a child, when you tattle on it, it behaves... its charging now... but for further problem like this what should i do%Pr

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Courtney,

      There's been a rash of these things overheating. Any chance you used it -- a lot? If you did, you may have actually caused some of the components inside the device to start melting, which eventually causes the device to operate inconsistently and eventually causes the device to not work at all. Remember the Xbox 360 overheating problem? These companies are cramming lots of stuff in small packages, and if used for long periods of time, you're likely going to run into problems. The device should still be under warranty. Contact Amazon and explain your problem. You should be able to send it back and get a replacement.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Chris,

      This is a known problem, from what I can read, and Kindle tried to address it through an update. Update your device to the most recent version, reboot it and see if that helps. The bad news is that beyond updating your device there doesn't appear to be much you can do if you're still experiencing it. It's one of those things that Kindle is probably going to need to release another update for that resolves the problem by the people who are still experiencing it. If you're feeling crazy, you can back up your device, restore the factory settings and then restore your device from the backup. It sounds silly, but that may work, for one reason or another. Sometimes you just have to kick the system in the teeth and start from scratch.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      I'm gonna guess the device is completely run down by now. If it hasn't, try updating the firmware. I know I keep banging that drum in these comments, but that's one of the easiest things people can do to try to resolve problems. If it is dead, let it sit overnight and then try connecting it to the charger the next day; sometimes weird things like letting the battery run completely down can bring it back to life. Also, if you do plug the charger in after the battery runs completely dead, let the charging icon probably won't appear right away and you need to leave it plugged in and sitting for 15 minutes. At that point, some indication that it's charging should be evident. If none of that works, you probably need to contact Amazon about getting a new device. Sorry to be the bearer of bad news.

      Max.

    • profile image

      Courtney 5 years ago

      My Kindle Fire isn't turning on or charging. I purchased it one week ago.Up until now it was working fine. i was reading my book when i noticed the battery was almost dead so i turned it off. when i got home i tried to charge it but the orange light wouldn't come on and i wasn't able to power it up. Can you help me?

    • profile image

      Chris 5 years ago

      Hey Max,

      My Kindle Fire connectes fine to my home wi-fi, but when I try at work or when I was at a friend's house this weekend it shows an x under the wireless icon and will not connect to the internet.

      In the wireless settings area, it shown connected to the network I want, but shows the x and wont let me on line.

      What is causing this and how can I fix it?

      Thanks

    • profile image

      jessica 5 years ago

      Hello,my kindle fire would not charge at all I have used my brothers charger,an different. Oultlet (sorry for my spelling) and I just wanted to know if there is anything to fix this with out replacing It?

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kimberly,

      I honestly have no clue why this is happening. However, we have an issue in my house where sometimes our older laptops detect what looks like a full signal but we can't open Web pages. We can fix the problem by disconnecting the power from the wireless router for about 10 seconds and then reconnecting the power cable. After the wireless router gets back up and running, the Internet works just fine. It sounds silly, but you may wanna give that a try. Your last resort is to back up your Kindle Fire, do a factory reset and then load your backup to your device to restore your files.

      Sorry I couldn't be more of a help. It's a quirky problem that I haven't experienced. Let me know what happens. If it doesn't work, maybe we can come up with something else.

      Best,

      Max.

    • profile image

      Kimberly 5 years ago

      HI Max:

      My issues may be similar to John's. I have WiFi access; I'm successfully getting Pandora; however I no longer get any Web Pages to load. I believe I cleared History. Could that have caused the pages to stop loading? I have done a 20 second reset; fully charged and did another 20 second resert; checked for new updates (none). Any advice on what to do?

      Warmly, K

    • profile image

      bobby 5 years ago

      Hi I have a kindle fire and when I buy a book it doesn't show up it says thank you 4perchessing it then says go to libray an download it how do I download it

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Fernando,

      It sounds like you're on the ball. I'd recommend seeing if there's a software update available for your device. If there is, install it. If that doesn't work, it's likely just a malfunction on the part of the device and you'll need to contact Amazon about a replacement. Your device is likely still under warranty, so there shouldn't be any cost to you.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      If the battery was completely run down when you plugged it in, plug it back in and wait for 15 minutes for a charging icon to appear. If the battery was completely dead, charging notifications don't always appear automatically on devices.

      Also, if the device just suddenly wouldn't turn on, the battery may not be dead, but rather internal components may be damaged as a result of the device overheating, preventing it from powering on. Because your device should still be under warranty, contact Amazon and explain your problem. It's likely they'll exchange yours for a replacement.

      Best,

      Max.

    • profile image

      elian ibarra 5 years ago

      my kindle fire will not detect the charger at first i thought it was the charger but when i tried it on a cell phone it worked perfectly fine what should i do?

    • profile image

      Fernando 5 years ago

      Hello Max, when i plug in my charger or connect my fire to a pc via usb, it shuts down.

      Other people are having the same problem, but I can't find a solution.

      http://www.amazon.com/forum/kindle/ref=cm_cd_NOREF...

      I tried reboot, hard reboot, restore to factory defaults, different cables, everything. I can't turn it on while it is charging with the power cable that came with the fire, and it also shuts off if i connect it to my pc with my kindle keyboard usb cable.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Coco,

      You should be able to re-download it to your device at no cost. I don't have any purchased music on the one I use, so I can't testify to that, but that's how it should work.

      To prevent this from happening in the future, always back up your device before you restore the factory settings so you can use the backup to restore your personal information back to the device after the factory recovery.

      Best,

      Max.

    • profile image

      coco 5 years ago

      Reset my kindle fire to factory setting. I had some downloaded music. How do I get it back ( p.s it was not in the cloud)

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Nicki,

      I haven't experience this problem, but I did some digging around online and it looks like this is a warning that your Kindle Fire isn't detecting the charge level of your battery properly. I found some advice from Amazon Support that suggests resetting the device if that happens. However, I'd recommend installing any available updates and seeing if that resolves the problem before doing anything else.

      It doesn't sound like this is a huge problem, but it could lead to bigger problems.

      Best,

      Max.

    • profile image

      nicki 5 years ago

      Hi my kindleFire has a ? on the battery. What is that supposed to mean? Help.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Janelle,

      I haven't experience this before. However, if you haven't restarted the device since you started experiencing the problem, try that first. If you're still having problems, try forgetting all of your Wi-Fi networks and then only reconnecting to new ones as you use them. For one reason or another, the device may be confused. See if an update is available for your device; if one is, install it.

      I hope that helps.

      Best,

      Max.

    • profile image

      Janelle 5 years ago

      Got Kindle Fire last week and have loved it since we got it...however, yesterday it started acting oddly. While at a family member's house it had a hard time connecting to the WIFI....then once it did is was very slow. That wasn't a real problem, though it hadn't done that before. Everything was fine at home all night til the very end when I was on the web look at Target.com and it pushed me out of the website back to the carousel. Tried to get back in, did it again. Tried a different website....again. The wifi is connected...even has almost full bars of connectivity. Tried the same thing at another wifi location; same. Connects to wifi fine, lets us in Amazon store, etc....but won't let us on web....what's going on? Thanks so much for your help! Janelle

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Jockomo Loco,

      To be perfectly honest with you, I don't use Facebook on the device, so unfortunately I can't address that issue. Sorry to disappoint, but I didn't want to leave you in limbo waiting for an answer.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Ayanna,

      I've copied the response I had for someone above who had a problem similar to yours. Here it is:

      There is an issue with the Kindle Fire overheating and some of the internal components actually melting, which obviously makes it impossible to use the device; I suspect this is what's wrong with your device. I've read that Amazon is aware of this and if you contact Amazon Customer Support, which I know can be a royal pain in the neck, they will replace the device for free without much fuss. It sounds like that's the route you need to take. There are probably some short term things you can do to get the device to turn back on very briefly, but ultimately you're only delaying the inevitable.

      All the best,

      Max.

    • profile image

      Ayanna 5 years ago

      My kindle Fire wont charge I plug the charger in and nothing happens.

      but my charger works on other devices

    • profile image

      Jockomo Loco 5 years ago

      My Kindle Fire wont post pictures to Facebook what do i do?

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi John,

      Glad I could help. Swing back by if you have any more issues.

      Best,

      Max.

    • profile image

      John 5 years ago

      Thanks a lot for your help.

    • profile image

      John 5 years ago

      Hey Max. Powered off and restarted and problem fixed.Had not realized how long it had been on without turning it off.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Lyla,

      Someone you let use the device may have locked the Wi-Fi, or you may have locked it by accident while setting up parental restrictions for other users. You can unlock the Wi-Fi aspect of the device by tapping "Settings" and then "Wi-Fi." You'll likely to be prompted to enter any kind of restriction password you set up on the device. That's about the only reason I can think that it would be locked.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Marvin,

      I think I addressed this in an earlier comment, but there is an issue with the Kindle Fire overheating and some of the internal components actually melting, which obviously makes it impossible to use the device; I suspect this is what's wrong with your device. I've read that Amazon is aware of this and if you contact Amazon Customer Support, which I know can be a royal pain in the neck, they will replace the device for free without much fuss. It sounds like that's the route you need to take. There are probably some short term things you can do to get the device to turn back on very briefly, but ultimately you're only delaying the inevitable.

      All the best,

      Max.

    • profile image

      marvin 5 years ago

      Hey max. My kindle fire wont charge or turn on. I had it on charger more than an hour. Still wont turn on. Tried hard reset. Still doesn't work. Charger is good. Charges other devices . Any idea?

    • profile image

      marvin 5 years ago

      Hey max. My kindle fire wont charge or turn on. I had it on charger more than an hour. Still wont turn on. Tried hard reset. Still doesn't work. Charger is good. Charges other devices . Any idea?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi John,

      That's a weird problem you're experiencing. It sounds weird, but if you haven't rebooted your device in a while, do that first. Next, I'd see if a software update is available; if an update is available, install it. If nothing else works, back up your device, format it and then reload everything to it. It's a hassle, but sometimes that's the only way to shake things like this.

      I hope that helps. Let me know if none of that works for you.

      Best,

      Max.

    • profile image

      Lyla 5 years ago

      How do I get my wireless network to unlock? There is a lock symbol beside my Wi-Fi symbol, my Kindle is registered and now I'm not able to connect to the internet.

    • profile image

      John 5 years ago

      On the top of the screen you may see a little of your page but not enough to tell what it is. On the home screen you see all the page.

    • profile image

      John 5 years ago

      When you tap web and search a site nothing appears on screen but when you go back to home, it shows the site you were trying to view.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hey John,

      I don't really understand the problem you're describing here. Can you be a bit more specific?

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Jason,

      Tap the Gear icon on the Status taskbar. Make sure the icon to the far left doesn't say Locked. If it does, tap it until it says Unlocked. This locks and unlocks your ability to rotate your screen. I suspect yours is locked.

      Best,

      Max.

    • profile image

      John 5 years ago

      My kindle fire wont show web page it only appears on home screen when you go back to it. HELP!!!!

    • profile image

      jason 5 years ago

      My kindle fire screen wont rotate help

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Aaron,

      Delete the books from your device and then reboot your device. Sometimes these types are problems are just the result of an internal glitch that can be resolved by removing them and rebooting. If after rebooting and re-downloading the titles you're still experiencing this problem, it may be a problem with the file and not a problem with your device. If that happens, contact Amazon and wait for their response about the files. This doesn't sound like the type of problem where you'd need to format your device to resolve it, but that's your final option.

      Amazon has really hit a lot of bumps in the road with this tablet. I just hope they learn something before releasing a new device.

      Max.

    • profile image

      Aaron 5 years ago

      The last two books I've downloaded from the store don't work, it gives me the title in the top left, and no matter how many times I scroll to another page, that's all I get. It's very frustrating

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Patricia,

      Glad I could help. Share the site with anyone else you know having problems. There's a lot of stuff in the comments at the bottom that I haven't had a chance to incorporate into the actual article.

      Thanks again!

      Max.

    • profile image

      Patricia 5 years ago

      Your site and information on problems is super. You solved mine anyway. Plus you didn't charge $30. for an answer like Amazon requires!

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Josh,

      I haven't experienced with the one I test on at work. However, it looks like other people who have experienced this say it's a result of the device overheating and cooking some of the internal components. It also look like those people contacted Amazon and shipped them a new device, I'm suspecting free of charge because it's still covered by the warranty and it's a component failure. Sorry there's no troubleshooting trick for this that I'm aware of. I'm sure there's something you could do if you could access the device's inner components without voiding the warranty, but unfortunately that's not the case.

      Best,

      Max.

    • profile image

      Josh 5 years ago

      While I was reading a book, my kindle fire just shut down and will not turn back on. Any ideas on how to fix it?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kaela,

      Weird problem. See if a firmware update is available for your device. You may try resetting your wireless router to see if that works. Let us know if any of that works.

      Best,

      Max.

    • profile image

      Kaela 5 years ago

      I have tried to turn on the wireless network, but it will not go. Usually a list of networks is available and the switch is on, but now it will not switch to on.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Danny,

      Thanks for checking out the article. What exactly are you downloading that you're trying to open?

      Best,

      Max.

    • profile image

      danny 5 years ago

      Hi Max,

      When you download stuff on your kindle fire, how do you open it? Personally, I think kindle fire is worthless.

      Thx,

      Danny

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Bart,

      Tap the Gear icon on the Status taskbar. Make sure the icon to the far left doesn't say Locked. If it does, tap it until it says Unlocked. This locks and unlocks your ability to rotate your screen. I suspect yours is locked.

      Best,

      Max.

    • profile image

      bart 5 years ago

      Hi there I can't be able to turn my kindle around so that the screen could horizontal and it is only vertical can you please help me???

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Fafel,

      If someone else you know has a Kindle Fire charging cable, try using it to see if it charges your device in case your battery is dead because your cable is actually defective. Also, you may want to just try leaving the device connected to AC power for an evening and then try powering the device on the next morning. That's about all I've got. Any chance you had it exposed to some extreme temperatures for an extended period of time, or dropped it or gave it a hard bump? Any of those could have damaged internal components or circuitry that may prevent the device from working properly again. If you do get the device going again, make sure your firmware is up to date. Updating the firmware does more than add new features, it also improves functionality and addresses known problems, such as the one you may be experiencing.

      Hope this helps. Let me know what you end up doing.

      Max.

    • profile image

      Fafel 5 years ago

      Hi Max,

      Got a kindle fire that won't turn on. Just got it for Xmas. Tried the reset, and nothing. Any suggestions before taking it back?

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Chris,

      The outlet you're trying to charge it through may be dead. I'd try using an AC outlet that you know works or try using a different charging cable in case yours is defective. Also, leave the device plugged into the AC outlet for at least half an hour before trying to turn it on. Also, have you dropped the device recently or has it taken a jolt? Some of the internal components and circuitry may have been rattled around and something internally may be broken. Also, try holding down the Power button for five to 10 seconds when turning it on instead of just quickly pressing the button.

      If you do get the device to turn on again, make sure you update the software version to the most recent version. Software updates don't just add features and functionality, they also address known performance issues with your device.

      I hope this helps. Check back and let us know what worked if you get it resolved.

      Best,

      Max.

    • profile image

      Chris 5 years ago

      Kindle fire shut off and won't turn on again.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hey Eddie. Yeah, I work with some people who bought tablet PCs for their kids so they could get the tablet PC they originally bought for themselves back. Too funny, lol.

    • eddiecarrara profile image

      Eddie Carrara 5 years ago from New Hampshire

      We just got a Kindle Fire for my daughter this Christmas and she loves it, now I can have my iPad back, lol. Good hub max, voted up and useful.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Ed,

      Do you have devices physically connected to the router you're attempting to connect to wirelessly on your Kindle Fire? If so, try disconnecting those, rebooting your router and then reconnecting. Also, if you have a lot of wireless devices in your home, try disconnecting some of those from the network, rebooting the router, rebooting the Kindle Fire and then connecting with your Kindle Fire. Can you connect to other wireless networks? If not, make sure all of your personal information is backed up on your device and then restore it to its factory settings. From there you can re-load your personal stuff. If you still can't connect to a Wi-Fi network, I'd contact someone at Amazon. While I suspect one of the above options will work for you, it may be a larger issue that can only be resolved through an update from Amazon. Drop back by here and let me know what you find out.

      Best,

      Max

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      Ed 5 years ago

      how do i remove the x from my wifi on my kindle fire.

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