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Troubleshooting Kindle Fire Problems

Updated on December 10, 2014
Max Dalton profile image

Max holds a BS in Mass Communications from SIU and an MA in Communication from U of I, and is pursuing an MBA from Webster University.

Having trouble with your Kindle Fire?
Having trouble with your Kindle Fire? | Source

The Kindle Fire is a multimedia powerhouse from Amazon that lets you load your favorite movies, music, books, apps, and more. It's a wonderful device, though not impervious to trouble. Common problems include:

  • Frozen screen
  • Battery problems
  • Failure to receive a converted file
  • PC failing to recognize the device when it's connected.

This article will help you resolve these issues on your own before seeking (or paying for!) professional support.

Frozen Screen on Kindle Fire

If the screen on your Fire freezes or locks up and won't respond to any actions, don't panic! There are a few things you can try:

  1. Perform a hard reset. This is not the type of hard reset that restores the device's factory settings. Rather, it just cuts off any programs that are currently running and shuts down the device so you can restart it again later. Hold down the power button for at least 20 seconds, until it shuts off. Wait for a few seconds and then turn on your Kindle Fire.
  2. Charge your Kindle Fire's battery. A low battery is a known cause of Kindle Fire screens locking up.
  3. Update your Kindle Fire operating system to the most recent version. The device will freeze more frequently if you are using programs meant to run on a newer version of the operating system on an older version. Updates for the device are available on Amazon.

Kindle Fire Not Receiving Converted Files

There are various reasons you may not be able to receive a file on your device that you submitted to Amazon to be converted into the Kindle-friendly format:

  1. The e-mail address you used to send the file to Amazon may not be on the Amazon-approved e-mail list to accept files from. Ensure that this e-mail address has been added through the Manage Your Kindle section on the Kindle Fire.
  2. If wi-fi is not enabled on your Kindle Fire, you won't be able to receive the document from Amazon. Be sure your wi-fi is set up and working properly.
  3. Double-check that you supplied the correct Sent-to-Kindle e-mail address for Amazon to mail the converted file. This name will be something similar to "xxx@kindle.com." Check for typos.
  4. The file you are trying to convert may not be capable of being converted. File types that can't be converted to a supported format by the Kindle Fire include: unprotected PDF and MOBI files, TXT, PRC natively, HTML, DOC, RTF, JPEG, GIF, PNG, and BMP.
  5. The converted file may have been funneled to your junk or spam folder.

General Battery Problems with Kindle Fire

If your battery doesn't seem to be charging or runs out quickly, try some of the following:

  1. If the device isn't charging, perform a hard reset as described in the frozen-screen section above. This closes all running programs and clears the device's cache, which wastes battery life.
  2. If the battery is not lasting as long as you'd like, disable any function that you aren't using that drains the battery, such as wi-fi.
  3. Alternatively, transferring a massive amount of files to the device can drain the battery even after the files have been added, as the device still may be indexing them. There is nothing you can do about this, and you'll need to wait until the files are indexed.

Computer Doesn't Recognize Kindle Fire

Here's what you can try if your computer isn't recognizing your device:

  1. Unplug the Kindle Fire from the USB port and try using a different USB port or a different USB cable.
  2. If the computer still won't recognize the device, disconnect it again and then restart the Kindle Fire. Try reconnecting the Kindle Fire to the computer.
  3. Be sure you're using a high-power USB port. High-power USB ports are typically on the back or front of most computer towers. Or, if you're using an all-in-one computer, on the back of the monitor. Devices connected to low-power USB ports often aren't recognized by the operating system. Low-power USB ports are typically located on the keyboard or on the sides of a standard monitor.
  4. If the computer still isn't recognizing the Kindle Fire, leave the device connected to the computer and then restart both the device and the computer.
  5. If the computer is still blind to your Kindle Fire, disconnect the Kindle Fire and perform a hard reset as described in the frozen-screen section above.

Supported Files Won't Play on Kindle Fire

The file type may be supported by the Kindle Fire, but the file may be wrapped in a codec that isn't supported by the device.

  1. If you converted the file yourself, try reconverting the source file to the same file type, but select a different codec to wrap the file in. Even if you don't have the source file, try re-converting the file and wrapping it in a different codec. You may lose quality by doing this, but the file may play on the device.
  2. If you don't have an audio or video converting program, free converters such as Any Video Converter and Any Audio Converter make converting files and selecting new codecs easy.

Kindle Fire Won't Charge at All

This is often the sign of a deeper problem with your device, such as:

  1. The device suffered a major jolt that jiggled some of its internal components loose or broke them.
  2. Overheating, which resulted in some of the internal components actually melting, rendering the device unusable. If this may be the case, contact Amazon Support as soon as possible to see if your device is still covered by the manufacturer's warranty. If it is, Amazon should give you the option to send it back for a replacement device. However, if your device is out of warranty, you'll need to purchase a new device.

There's always the chance that even after suffering damage, your Kindle Fire may resume working again at some point, but it will likely be incredibly unstable and you should still contact Amazon as soon as possible, describe your problem, and work on getting a replacement device.

Question Mark on the Kindle Fire Battery Icon

If a question mark appears on top of your Kindle Fire's battery icon, this is a warning from the device that it isn't properly detecting or displaying the amount of power left in the battery, and that your battery may run out or last longer than what is indicated on the battery icon.

  1. Try updating your Kindle Fire's firmware to resolve this issue.
  2. If that doesn't work, restore the Kindle Fire to its factory settings. While the first option may work, restoring the factory settings resolves this issue almost every time. This problem doesn't signify deeper issues with your device; it's just a quirk in its software.

How many books do you read on your Kindle Fire in a year?

See results

© 2011 Max Dalton

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    • profile image

      doren 13 months ago

      2 questions. wondering why last 2-3 times I touched book to read from carousel why it gores to last page; & how to get back to page 1 w/o swiping back page by page

    • Max Dalton profile image
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      Max Dalton 19 months ago from Greater St. Louis, Missouri

      Should still work, lol.

    • Max Dalton profile image
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      Max Dalton 19 months ago from Greater St. Louis, Missouri

      Is her credit card info still valid?

    • Max Dalton profile image
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      Max Dalton 19 months ago from Greater St. Louis, Missouri

      Did you try anew/different power cable?

    • profile image

      Alexis 2 years ago

      I never charged my kindle fire for about a year needless to say it's dead but my question is if I plug it up will it take a while for the light to come on

    • profile image

      Arianna 2 years ago

      Hi Max,

      My daughter tries to buy an in app purchase and it always says Purchase was cancelled. When she presses buy.

      From,

      Arianna

    • profile image

      jonathan solomon 3 years ago

      hi max , I have some weird problem with my kindle. it would not charge or turn on no matter what outlet or cord I use. I have dropped it a few times but not much. it really gets on my nerves plz reply

    • profile image

      nancy 3 years ago

      My screen flips on its own for some apps. Also will not flip anymore when I turn the screen. Didn't it do this when I first got it?

      Also used to download most videos from facebook, now hardly any.

    • profile image

      brena 3 years ago

      My kindle fire is being stupid because I had to redester it and now the games that I had on there it says I can and if it does work it says open so I open it then it says that this app is not ownd.What do I do I need help.

    • profile image

      Lol 3 years ago

      My kindl sound has completely gone. Every few mongehs it back and then goes. What should I do? Any suggestions on how to et it back. Oh and it works with earphine/headphone

    • profile image

      Doreen 3 years ago

      my daughters kindle fire hd doesn't have sound all of a sudden. she had it this morning now she doesn't. ive tried the volume control and dolby settings in accessories. shut on and off too. What do I do next?

    • profile image

      Suzy B 4 years ago

      How do you delete an app from the kindle fire that is not work correctly?

    • profile image

      steve 4 years ago

      my son has a Kindle Fire 1st gen. It will not take a charge and the battery is so low the device shut off 2 seconds after you try to power up. The USB power connection seems to be very loose. Any thoughts.

    • profile image

      grace 4 years ago

      on my new kindle, when i click on movies or tv shows it says i can access (due to my Prime account), it wont load the video. the loading ivcon just keeps spinning, and the video never loads. do you know how to fix this?

    • profile image

      Melody 4 years ago

      How do you get apps on the back onto the kindle fire after you accidently reset it ?

      HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP

    • profile image

      jbarizona 4 years ago

      thanks for your advice Max,, but I spent some time and figured out it was a third party App that was causing all the problems, deleted it and Poof all the problems are gone,,so it looks like if you are installing third party Apps or games, best to keep an eye open for strange problems that pop up , just because they install does not mean they are not a problem, interesting, but Thanks again,

    • Max Dalton profile image
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      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hi Johnny,

      It's an electronic device, so sometimes it gets moody. Try updating the firmware. If that doesn't work, BACK UP ALL OF THE PERSONAL CONTENT ON YOUR DEVICE and then restore the factory settings.

      Hope that helps.

      Max.

    • Max Dalton profile image
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      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Hello:

      Honestly, I'd contact Amazon support about that one. I don't like to say that, but I'm only partially familiar with the more common problems that can plague the kindle fire hd, and I don't want to steer you in the wrong direction.

      Best,

      Max.

    • profile image

      jbarizona 4 years ago

      Hello Max this might be a strange one, this is a new Kindle Fire HD one month old, recently when I start it it is sluggish for about a minute, or so then a message appears that says ,,, the electric dude! has stopped, with an OK button , if I press the OK button or just wait it goes away then works normally . even with a full charge and plugged in ever hear of this before I am sending this to Kazakhstan as a Christmas present, I bought the extended two year warranty, but of course it is only good here in the USA thanks for your help

    • profile image

      Nick 4 years ago

      My kindle carousel is horizantal... Do you know how to make it vertical?

    • Max Dalton profile image
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      Max Dalton 4 years ago from Greater St. Louis, Missouri

      Thank you so much, Debbie. In fairness, I do collect revenue share from the ad impressions, so there is a bit of compensation :-) I work with a lot of new software and hardware for my job every day, so these articles are relatively painless for me to write, and I do a bit of additional research to look for problems and functionality that's a bit out of the ordinary.

      Thanks for reading, and for the kind words.

      Best,

      Max.

    • profile image

      Debbie Slack 4 years ago

      Max,

      I just want to say THANK YOU!!!!! I appreciate your unselfishness and your willingness to help others without being paid to do so. Unfortunately, we see less and less people like you these days. If more people would help just for the sake of helping as you do, this world would be a lot better off. Too many people put money before compassion.

      You are doing a great job providing a service that many of us have utilized and I and I am sure , everyone else, are appreciative of. Kudos to you! Thank you very much for doing what you do. I wish you all the best in all of your endeavors.

      Most Respectfully Yours, Debbie Slack

    • profile image

      Johnny 4 years ago

      Hello Max,

      The problem I am having with the Kindle Fire is I have a wifi connection but unable to get on the web. I was on the web and it disconnected and I've tried to reconnect. Once you touch the web tab it will go to a gray screen and then back to the home screen. Please help.

    • profile image

      colleen 4 years ago

      I put in the incorrect network password, and now it will not let me put in a new one. Each time I try to connect to my wi-fi, it just asks to 'connect' or cancel...not to put in the password again. It just keeps trying to connect with the incorrect password I put in ..and then it fails, obviously. Help!

    • profile image

      Sylvia 4 years ago

      All of my apps have stopped unexpectedly. like bakery story, farm, and draw something..what can i do?

    • profile image

      Fred 4 years ago

      With the Pandora app on the kindle fire, we usually get 3 songs maximum before it times out and we have to "play again". Is there a setting that can be changed?

      Gotta get some matt redman playing !

    • profile image

      Dee 4 years ago

      I cannot the printed wordbs to fit the page....It didn't when I first got it...Now it's too big...What do I do????

    • profile image

      spud 4 years ago

      Hi um... my kindle fire I installed an app that wasent from the app store and my kindle deleted it! Iv truer every thing I can think of and it wont let me install it back!!

    • profile image

      shyanne 4 years ago

      My kindle isn't chargeing correctly. The orange light appears but not the battery icon.

    • profile image

      nathalie 4 years ago

      the picture on my kindle fire doesn't appear horizontal

    • profile image

      Tom 5 years ago

      Hi MAx.

      When I try to retrieve a daily reading from an app that I have used before with success I now get an error that I am unable to retrieve that reading. My wife is able to get the file on her ipad.

    • profile image

      lidia 5 years ago

      Hi Max,

      When ever I try to play a game a pop up appears and it says 'an error occurred. Please download this game again from the amazon app store.' Then when I go to the app store it takes forever to load then it says 'content could not be downloaded because of net work connectivity error.' My kindle works fine on the Internet and my sisters kindle works just fine what happened and what should I do? Please help!!!

    • profile image

      Samantha 5 years ago

      My kindle keeps kicking me off the Internet like every minute and its not my routers fault. What do I do?

    • profile image

      bob 5 years ago

      my kindle fire is frozen when you shut and it says dfo you want to shut down your kidle fire shut down or cancel i trryed pressing shut down but it wont budge but i cn turn it off and on without shutting it down but it will still be on the same thing please help

    • profile image

      sophie 5 years ago

      Ok so I uninstalled 2 of my favorite apps and it says I didn't but then when I try to open them they wont open so I don't know what to do

    • profile image

      caroline 5 years ago

      I have a problem with my kindle fire. It is no longer can detect wifi network. It's always blank in wifi page. And when I connect it to PC, the disconnect button does not appear. Only loading sign that keep on going in a very long time till i unplug the USB Cable. And the device always gets hot and it's not easy to be turned off. It always turned on by itself and getting warm and running out it's battery.

    • profile image

      5 years ago

      Every time I delete an app when I try to get it back it wont let Mr all it says is open and it wont work.

    • profile image

      Harry 5 years ago

      How can you get the low battery message to shut up?

    • profile image

      karen 5 years ago

      the movie's i pruchased and downloaded are not playing, how do i get them to play. they all said complete and none of them will play

    • profile image

      arielle 5 years ago

      When ever I go to web on my kindle fire, it automaticly goes to this random website that ive been on once or twice. this website isn't my home page and ive rebooted the kindle and deleted history and everything else I can think of to make it stop happening. I'm not sure how to fix this....

    • profile image

      Melissa 5 years ago

      My Kindle Fire will not let me watch instant movies from amazon. It tries to load but won't. It's not my internet or WiFi connection, my computer works just fine. Asked amazon customer service but they were no help. Any advice?

    • profile image

      Ericka 5 years ago

      What do I do if my kindle fire is overheated and will not turn on not even the light on the power button I Tried holding it for ten sec.. but it will not work ...:(

    • profile image

      barb 5 years ago

      thanks for the info on unfreezing my kindle fire, you ROCK!!!!!

    • profile image

      carl 5 years ago

      Im the same guy as above and I read some other comments so now all I need to know is how to update my firmwhare thanks

    • profile image

      carl 5 years ago

      Max I have a problem with the app store when I press the search app store buton it wont come up and if keep pressing it it will come up but then go straight down again what should I do?

    • profile image

      Vernon McDonald 5 years ago

      I just charged mykindle fire overnight and tried to read a new book that bought today. I read it for about an hour ans a 1/2 and ther little sirn came on and told me that I had 15% left. Why do I run out of power so quickly??? Vernon McDonald

    • profile image

      narutoperl 5 years ago

      Max,

      Whenever I get URLs and i copy them it wont paste it into the web adress page instead it just stays blank and tells me to type in a URL

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Maddie,

      You have to back it up. After you restore the factory settings, you can restore everything from the back up.

      Best,

      Max.

    • profile image

      linda 5 years ago

      When I try to save pictures on my kindle.the option box wont appear yo allow me to do it.

    • profile image

      Britney 5 years ago

      Max,

      When I hook up my charger to my Kindle Fire I have to wiggle it around and prop it up in order for it to charge and sometimes it still doesn't charge and when it does it charges very slowly. Plz help me

    • profile image

      Jessica 5 years ago

      I have a problem that maybe someone else has encountered and can help with! I have talked to Amazon numerous times and they have even replaced my device already!!! The problem is that some of the books I have show blank covers. I have done everything imaginable to fix it! It is not the device, seeing I have replaced it, and it is not the books because the covers show up on my sisters KF and on my android phone and computer apps! Has anyone had this happen and know something I could try?? It is frustrating to have to open all my books to find out what they are!

    • profile image

      Grady 5 years ago

      I got my Kindle Fire last christmas, and suddenly it wont charge, i tried to do the hard reset but it still wont work.

    • profile image

      redvoyager 5 years ago

      I have not connected my Kindle Touch to the internet for 2 months - it worked just fine then. I'm trying to purchase/download books now and it won't recognize any networks. My laptop, cell and printer are all working on the network without any problem. There is nothing showing in Wi-Fi networks on the Kindle and the Join and Rescan buttons on the bottom are grayed out. I upgraded the firmware and rebooted, but still no luck. Any ideas? All help would be greatly appreciated. Thank you!

    • profile image

      kandice 5 years ago

      My kindle wont charge properly any more. It still can charge a little bit. I have to physicly hold the charger in a way that well make it charge. It is the same with all the cell phone chargers too. This has a also happens to my first kindle that I sent back for that reason only this happened much sooner. I hope that this can be easily fixed because I don't think I can send it back and get a third one. Please help! And hard rebooting wont work. :(

    • profile image

      Danny H 5 years ago

      I am not able to connect to wireless router. It tells "obtaining IP Address", but does not connect.

    • profile image

      chris 5 years ago

      I have es file manager on my kindle fire and put videos on it and use that to browse the videos, one time I went to play one and accidentally put always use this program to open the file type and that program cannot open that file type how do.I change it back to let me pick which program to use?

    • profile image

      Julia 5 years ago

      I've purchased a book but it won't show up in my device or in my cloud. It says that my order was completed but where is it?

    • profile image

      maddie 5 years ago

      I was wondering if I could reset my kindle fire without losing everything I bought

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Michelle,

      I don't use the Kindle Fire for this, so I'm probably not the best person to address it.

      Best,

      Max.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Linda,

      I don't use the Kindle Fire for Hotmail, so I don't think I should address this.

      Best,

      Max.

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      If the charger that came with your device work, try restoring the device to the factory settings in case something went haywire with the software. If it still doesn't work, back up your device and contact Amazon about getting a replacement while your device is still under warranty. This is definitely not normal, and if another type of charger is working it's not likely it's a hardware issue. Also, the cable that came with your device may be damaged or defective. You may just want to buy a different cable before you go to the extreme of restoring the device.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      I'd contact Amazon about getting a replacement if you're still under warranty. It sounds like you have an internal hardware issue, and just because you can get your device to work now doesn't mean the problem won't get worse over time.

      Best,

      Max.

    • profile image

      alexis 5 years ago

      When I charge my kindle fire I have to prop it upwards so it will charge and if it is not propped up a sertain way it will not charge.

      What should I do?

    • profile image

      Hosea 5 years ago

      My kindle fire only works with one charger called Kyocera Travel Charger and I also checked the in and out put ,but they're still the same and the ac adapter I got with it still doesn't work! HELP PLEASE!!!

    • profile image

      linda 5 years ago

      I cannot seem to sync my hotmail account to the hotmail on my kindle fire. If I read an email or delete an email on my computer it still shows as unread on my kindle fire and vice oversaw. How can I get them to sync. Also my kindle fire battery life seems to be really short --maybe four hours of reading or game playing. Is that normal?

    • profile image

      michelle 5 years ago

      Hi, my kindle fire wont load my gmail page for some reason. It loaded fine two weeks ago, but now it gets stuck on the same loading spot every time I try to load it in desktop view. However, it works in mobile view and on my other gmail account. I already cleared the cache. How do I get my gmail to work again so that I can use my Google chat? I can't do this when I'm in mobile view, so id really like it if it was possible to view gmail in desktop view without it freezing. When it freezes, a message pops up that says, browser is not responding and will restart, which doesn't solve anything.... help?

    • profile image

      Laurie 5 years ago

      I just got my kindle fire and it recognizes my dlink router and says security open signal strength excellent...I do not have a password, yet it cannot connect.

    • profile image

      Nicole 5 years ago

      Hi Max,

      I was on the internet one day and then my kindle froze. I turned it off and now it wont turn back on! I'm so scared that I broke it! I got it the day it came out so will I be able to get a new one? Or will I have to buy another one? Please help!!

    • profile image

      Ben 5 years ago

      Is there a way to conect your kindle fire to your pc and conpletly drain it out so it would not turn on or if otherwise turn on for less than 2 seconds on , would not charge.

      How would I fix that?

    • profile image

      jim 5 years ago

      When I go to the web a site that I accessed a couple of days ago pops up? How do I prevent that?

    • profile image

      Brent 5 years ago

      Hello Max

      My issue is that an unwanted website pops up whenever I open up another website. I cleared cache cookies__ forms etc. I even turned cookies off. The specific scenario is as follows: when I am done looking at a website.... like espn I x out of it and press home. If I then select another website all is well. However when I put down the kindle and the screen goes into power save- when I bring it back up and then go to the web- like Yahoo it brings up the unwanted website along with the one I selected. How do I keep this other website from loading? Thanke

    • profile image

      Vikki 5 years ago

      We purchased a KF less then a month ago. If I plug it in to charge, in no time it will say Kindle Fire on the screen, overheat, then the fan starts up and runs, and tells me there isn't enough battery to use. But, I'm afraid to leave it plugged in because it' overheating way too fast.

    • profile image

      heath 5 years ago

      I already have the latest update so not sure what to do other then reboot to factory setting

    • profile image

      Gwen 5 years ago

      I cannot view movies i purchased and downloaded

    • profile image

      Bob 5 years ago

      Max-Thanks for all your help. I didn't notice any questions about hotmail.Is there a way to turn it off or only sign in when you want to access it?I don't like it being accessible to anybody that picks it up.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Dru,

      Let the battery run completely down and then plug it into the charger and let it sit overnight. After that, then try restoring the factory settings to resolve your problem.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Kathy,

      Unfortunately, I haven't experienced this issue and would hate to give you bad advice for resolving this. Update your Fire's firmware and try doing this again. If that doesn't work, I would recommend contacting Amazon.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Heath,

      This was an issue on some devices prior to a recent update. Update the firmware on your device to see if that resolves your keyboard problem.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Todd,

      Unfortunately, I can't address this issue, as I don't use the e-mail on the device. Maybe someone else reading this thread can chip in on this.

      Sorry.

      Max.

    • profile image

      Todd 5 years ago

      I am hoping this is an easy question. Once you go onto Gmail the Kindle will not allow you to close out of it. You can turn off the unit but when turned back on, the Gmail opens up again. How can you turn it off so the password protects my email from anyone gaining access to it?

    • profile image

      Heath 5 years ago

      Please help my kindle fires keyboard works in all areas except the app store I go to search for an app.and the keyboard wont pop up

      Thanks for your help.

    • profile image

      Kathy 5 years ago

      My Kindle Fire keeps popping me back to my cloud each time I go to Apps, then to store. I did a factory default, but to no avail. I am also trying to get my purchased games back on carousel and games are saying they're downloading 15% & 6% for over an hour now. Do you have any ideas on this problem? Thanks so much

    • profile image

      Dru 5 years ago

      My kindle has the question mark over the battery icon, the software is updated already. I tried restoring it to factory defaults but it says that I do not have the amount of battery left to do that. The problem is that i've had it plugged into the charger for 3 hours and it still says 0% battery life and will not let me restore it. Any help?

    • profile image

      janice 5 years ago

      fire won t connect to wifi. wi fi page has a ton of lynksis addresses but i can t get to the page to delete some of them, there is an overlying error message on it.

    • profile image

      Kate 5 years ago

      When ever I try to set a picture for one of my contacts, it never saves. What should I do? Thanks!

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi LJ,

      Sorry. I haven't experienced this.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Zimbabwe,

      Tap the Gear icon on the Status taskbar. Make sure the icon to the far left doesn't say Locked. If it does, tap it until it says Unlocked. This locks and unlocks your ability to rotate your screen. I suspect yours is locked.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Update the firmware. If that doesn't work, back up your personal files, restore the factory settings and then reload the personal files. If that doesn't help, there may be an internal issue with the power button and you need to look into exchanging your device.

      Best,

      Max.

    • Max Dalton profile image
      Author

      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi wyatt,

      I don't use this functionality, so unfortunately I can't address this.

      Sorry.

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi ct,

      It could mean a number of things. Try updating the firmware on your Kindle Fire. If that doesn't work, try restoring the factory settings. If that doesn't work, contact Amazon about getting a replacement.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Bailey,

      So, your device looks like it's charging, but actually isn't charging? Your message was a bit unclear.

      Best,

      Max.

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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Here's a response I gave someone else in this thread about this issue:

      I use the Kindle Fire at work to test on, so I haven't really tinkered with the Facebook app on it, so I'm not going to speculate regarding why you're not seeing any pictures. However, I know that the app isn't native and it just redirects you to Facebook's website, so the problem is probably with how your device's Settings are set up. To try resolving both of your problems, try turning off plug-ins, un-checking Accelerated Page Loading and switching to Mobile instead of Desktop view. That will definitely speed up your device and you may even find pictures being displayed in Facebook.

      Let me know how that works. Also, please check for an update to the device, and if there is one, install it.

      Best,

      Max.

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      LJ Taylor 5 years ago

      Hello Max:

      I like to pin my books and apps to the "shelves" below and remove them from the carousel when not in use. For some reason, whenever I reboot, some or all of the books are placed back onto the carousel. Have you experienced this issue?

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      Zimbabwe 5 years ago

      My kindle fire will not let me change the direction of what way the screen is pointing! (you know either sideways or upright) please help me!!

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      color333 5 years ago

      My Kindle Fire will turn on when I plug it in, but only then. Once it's on, it won't turn off. The power button isn't working is the conclusion we quickly went to. It is also frozen on one page and won't turn off with time either. Please Help!!!

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      wyatt 5 years ago

      I cannot make someone a contact picture in my contacts and it will not let me post pica on facebook. The gallery pops up I choose the photo and nothing happens

      .

    • profile image

      wyatt 5 years ago

      I cannot make someone a contact picture in my contacts and it will not let me post pica on facebook. The gallery pops up I choose the photo and nothing happens

      .

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      ct 5 years ago

      What does internal error mean.Every time I try to play a game it says that.

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      Bailey 5 years ago

      My Kindle Fire thinks that it is charging on a Windows XP, it doesn't show up on it please help.

      Bailey

    • Max Dalton profile image
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      Max Dalton 5 years ago from Greater St. Louis, Missouri

      Hi Nikolaus,

      It may have been roughed up in travel and actually has a hardware issue. If that's the case, your best bet is to see if you can return it while it's still covered by the manufacturer. However, in the meantime you can try leaving it like that until the battery runs down. Wait a few hours and then try booting it up again. You never know; that may work. Outside of that, I can't think of anything you can do if you can't get it to boot up.

      Sorry.

      Best,

      Max.