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Managing Your Phone System with a GUI

Updated on June 28, 2012
VoIP Administration
VoIP Administration

Clumsy Administrative Interfaces

When you're running a communication system that spans an entire Corporation over several different remote physical locations, management becomes a problem. There are two ways of going about it. Either you centralize all control and keep an iron grip on what goes on and who uses what device or you decentralize and give more power to the user. Both approaches have their advantages and disadvantages. The problem with the former style is that it creates a lot of extra hassle and headache for the administrator. Very often, it is far more efficient to delegate control over users habits to the user themselves. Of course, with the traditional PSTN phone network there isn't really much configuration that needs to be done. Telephone systems have always been inflexible. Voicemail for example has always had an unintuitive interface and a very old-school style that is glaringly out of place in today's world.

With a VoIP system however, we need a better way to manage all the devices that people use. Because VoIP gives the ability for a single employee to have multiple devices, we need a system that allows them to easily add or remove them as well as customize options such as when each device can be called etc. If you have a large number of employees, it isn't feasible for a single person to make all these changes themselves. You simply have to delegate to the users.

Crafting a GUI Interface

One of the benefits of VoIP is its tremendous flexibility. This flexibility is a direct result of it being based on an IP system that brings all the benefits of the Internet to voice communication. One consequence of this is that we can use the power of web applications to manage VoIP systems easily and without any hassle. So if an employee wishes to add a phone to their VoIP number, they merely have to login to the web portal and take advantage of the GUI interface that is provided there. A good SIP provider will program the interface to be intuitive and fun to use.

Since each employee has the power to configure their VoIP services the way they want to, very little is left to the administrator themselves. They just have to make sure that the network is up and running. In the case of a hosted PBX system, all the heavy lifting is anyway done by the SIP provider themselves. Users will also be able to log in to the Web portal with their mobile devices. So if they have a new iPhone VoIP client that they want to add, it's easy for them to do it on the go as well.

Contact your SIP provider to find out how you can get started in less than 15 min.


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