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Never Miss out on a Business Conversation with VoIP

Updated on January 17, 2012

Convenience of an Office Phone

Many professional companies have differing ways by which they provide communication services to their employees. Small or medium-sized businesses do not have the resources to give everyone their own handset and their own telephone number. Instead, each person in an organization has a fixed location and a fixed landline with their extension assigned to it. Despite the proliferation of mobile phones, there is little doubt that a dedicated landline is very often easier to pick up and speak into than a mobile phone. But more and more people are beginning to take their business life with them when they move, whether it's at home or in transit. This is problematic for businesses who wish to provide a unified interface of communication to their employees. VoIP phones offer this seamless functionality.

One of the biggest disadvantages of a traditional PSTN system is the inability for a single telephone number to be used amongst multiple devices. In today's world, this is an anomaly. People expect to be able to check their e-mail regardless of which device they happen to possess. Why should the same not be applicable to telephone numbers? This simple paradigm shift introduces one of the biggest advantages of VoIP systems. With VoIP, an employee can answer his or her landline or mobile phone using the same telephone number regardless of wherever they are. Clients will not be able to tell the difference and don't need to maintain separate sets of phone numbers.

SIP VoIP Systems
SIP VoIP Systems

SIP Forking and Portability

By default, one of the prime features of a VoIP system is the ability to assign a single telephone number to many devices. An incoming call is routed to all of them at the same time causing each to respond. A person can answer whichever phone happens to be convenient at the time. It could even be a PC. This feature is called "SIP forking" and is a key way for those on the move to remain productive.

But the benefits don't end there. Keep in mind, that the VoIP number which is given to an employee is company-owned. It can be transferred to a new device via a simple GUI interface without any hassles. This means that if an employee leaves due to attrition, that particular telephone number can be repurposed to another employee who can seamlessly take over all the clients of the previous one. This prevents a company from losing its hard earned accounts and helps maintain its brand image. Marketing companies will especially appreciate this feature.

Business VoIP systems are experiencing an unprecedented rate of adoption. Lower costs, improved features, number portability, and flexibility are key reasons for this. Contact your ITSP to find out what SIP provider services they offer and how you can make use of them to streamline your business operations.

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