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problems with Straight talk cellular service
Poor or potentially fraudulent celluler services
Help Me Help us ALL....Together!
I went from a yearly service to Stright Talk pre paid because I needed to cut communication costs from my previous cellular plan from another company. As I researched I came across Straight Talk pre-paid which offers unlimited minutes anywhere in the U.S. as well as unlimited texts, and internet for $45.00 per month....WOW! I was previously spending $340.00+ every month for 3 phones and my laptop, and only one phone had unlimited minutes.
Everything was fine until I went to pay for my next month for a total of $49.83 with all the raxes, service fees, etc. They told me my card was declined, so I asked them to try again, then a different card, and on and on. I then received a "late unusual" call from my bank, as well as my separate business bank in which both banks informed me that (first bank) $199.32 had been deducted from my account and these four simutaneous transaction popped a red flag, all from Straight talk. Then, the second bank also informed me of two simultaneous transactions for a total of $74.70 had been deducted from that account! Holy Smokes! All within one hour for a grand total of $274.02!!! Ironically I do not have any service whatsoever $6, even though I paid 6 times over for a bill that should have only been $49.83
This is not all, after contacting these people 7 different times, with the fact that both bank statements show deductions/payments made to Straight Talk out of Florida, Straight Talk tells me they have NO Record of any payment, although they DID confirm ONE of the six payments made ( in which they told me the other five were declined) and that one phone would have service restored....still, NO SERVICE. I asked for supervisors during each call, only to be given the run-around with out any contact with a supervisor until the 5th call to them, I tought "finally" but then I laughed because when the man put me on hold to get a supervisor he returned to the phone and introduced himself as the supervisor, same guy!
Any how, I have submitted complaints to the Federal Trade Commission, as well as the MN Consumer protection Agency AKA: Attorney General's Office, and the MN State Utility Commission. If you, or anyone you know has had Problems with Straight Talk/Trackphone/Verizon Wireless and did not receive fair, or any service at all, please let me know. With each account of each problem reported with these companies, we can put an end to this by simply responding to this Blog, as I will send all batch reports to the above listed organizations.