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Pros and Cons of Mobile VoIP for Enterprises

Updated on October 3, 2013

Emerging VoIP Technology

VoIP technology has been steadily improving over the last five years and is now a viable competitor to legacy phone systems. Many businesses are using VoIP to reduce on-site communication costs. Merging voice and data onto the same network also saves time and labor spent in maintaining legacy PBX systems. Not all companies are on board though. But that has not stopped vendors from moving on to the next generation of services: mobile VoIP.

With more employees working from home or remote sites who use their smartphones to stay in touch, mobile VoIP has been getting a lot of attention. Since they are already utilizing VoIP for personal use, you may think it will serve business communication as well. But before you decide to use mobile VoIP in your company, it is a good idea to have a clear understanding of the costs and benefits associated with this new technology.

Advantages of Mobile VoIP
Advantages of Mobile VoIP

Pros and Cons

The obvious benefit is, of course, reducing long distance call cost along with international roaming charges. If you have a number of clients abroad or employees who frequently travel, it can offer potentially large savings. But it is important to remember that what you save in phone bills is often made up through data charges, a business VoIP presence needs an internet connection to function.

Using mobile VoIP can also help in providing additional coverage in large office buildings which lack access to cellular signals but are covered with the internal Wi-Fi network. It improves call quality and reduces the probability of getting disconnected when an employee moves around in the office. If employees are allowed to use their personal phone with a VoIP app, it can lead to significant savings since the company does not have to provide them with work phones. They can also use additional features like video conferencing, which is only limited by the speed of the Wi-Fi network.

Unfortunately mobile VoIP is not without certain costs. The addition of a large number of personal devices means you have to provision higher bandwidth overall. It also increases the complexity of network management. Some carriers do not allow VoIP traffic on their data networks which means employees cannot make calls if there is no Wi-Fi connection. Enterprises will also have to pay more attention to security, since calls may be traveling over insecure networks with no way to monitor the connection.

Like every new technology, mobile VoIP comes with a set of pros and cons. So it is better to be informed and make a decision that suits your business communication needs.


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