Rocket Hub Update
The Honeymoon is Over
Well, the Rogers Rocket Hub and I had our first spat. It wasn't a big thing, really. It just stopped letting me onto the internet. Just stopped.
Well, I wasn't too pleased with this and had to call Rogers technical support. At first, I thought it would be a problem with the network somewhere -- a DNS server down or something like that. The first person I talked to at Rogers assured me that was not the case.
The next person I talked to was one of the few trained to support the Ericsson W35 (as the Rocket Hub is properly addressed). He also told me there were no problems with the network itself.
He walked me through connecting to the hub to see the status. When it was confirmed that it was not connecting to the internet, he had me reboot it by unplugging the unit. When that didn't work we reset the unit.
After the reset, the SID and passphrase were reset (not to the ones written on the unit itself unfortunately) so I had to connect to it with an ethernet cable. This didn't work as my ethernet card had been configured to work with my wireless router. Rather than try to sort out the connection, he assumed that the unit itself was bad somehow and gave me an RMA number.
The return would have to be made at the place where I got the unit since it had been less than 30 days since I purchased it. That meant a 1.5 hour drive each way. I wasn't very impressed with that. I couldn't return it to the local Rogers Store since I hadn't bought it from them.
I sorted out the ethernet issue (just a few settings to change) and tried again. I got connected once using the EDGE network (almost as slow as dialup) since the cellular signal near my computer is pretty weak. But I couldn't see the internet with the 3G. I really didn't think the hub was the problem.
All is Well that Ends Well
Since it was late afternoon, I decided to let the unit cool and try it again in the morning. If it still wasn't working then I'd head to North Bay to replace it (I'd already called ahead and told them the situation, so I knew one would be waiting).
Thankfully, the unit powered up, connected to the internet and things have been smooth sailing ever since. It seems that there must have been some sort of problem with the 3G network in our area since my neighbour (an iPhone user) was complaining about not being able to use the 3G with his iPhone. Coincidence? I think not.
I'm not sure why the technical support guys were not able to tell me that there was a network problem, but it would have saved me a lot of trouble if they had. At least I didn't have to drive all the way to North Bay and back.
Bottom line -- I still love this unit and the connection speed and simplicity it offers.
Resources and Links
- Rogers Rocket Hub [original article]
Ten years ago, my wife and I moved our family to a wonderful rural area in the Muskoka region of Ontario, Canada. One of the things that was missing was access to broadband internet connection. I assumed...