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Rogers Rocket Hub

Updated on August 8, 2013

The Rogers Rocket Hub (Ericsson W35)

It's a Miracle

Ten years ago, my wife and I moved our family to a wonderful rural area in the Muskoka region of Ontario, Canada. One of the things that was missing was access to broadband internet connection. I assumed that it would only be a matter of a year or two before either cable or wireless technology would reach our little patch of heaven (I had very little hope for DSL at the distance we are from town).

I was wrong. After a decade of waiting and watching areas in all 4 compass directions get broadband service, we were still sitting in our little bubble of dialup only (and poor dialup at that -- a good connection was 36 Kbps). Last year a wireless tower was installed that came to within about 200 m of our house -- sigh.

Well, all that has changed. Enter the Rogers Rocket Hub. This amazing device is the Ericsson W35 Mobile Broadband Router and it works on the Rogers HSPA cellular network. It provides up to 7.2 Mbps download speed and up to 2.0 Mbps upload. And it is a wireless router that allows all the computers in our house to connect AT THE SAME TIME!

No more hollering "Can I connect to check my email?" between my office and my wife's. No more worrying that my wife is missing a fax while I'm updating my blogs or researching some new technology. No more dreading a 1 MB attachment to an email when my wife's colleagues send a Word document through. Plus the kids can now play on their favourite Flash intense websites while we do our work.

It truly is a miracle!

So, What Can it Do?

Let's look at some of the features that this little unit packs into it's tiny footprint.

First, it is fast. The speed is better than what I can expect from a WiFi tower in the area. I don't know if I'm seeing the full 7.2 Mbps, but even with a weak cellular signal the connection has been consistent and fast (to be honest, it is only been 24 hours so that may be premature). I can watch YouTube video with few or no pauses. System upgrades are quicker than they are at the library hotspot, so it's impressive.

But the features go way beyond a speedy, consistent connection. This has a built in WiFi b/g hub that allows up to 10 devices to connect. I still need to check the documentation to see if I can use it as a router for my home network (I may not want to, but we'll see how that goes down the road). It also has 4 ethernet ports and a USB port to attach a printer or external hard drive..

That's not all! It also has telephone capability. You can connect a regular telephone to the unit to have a fully functional phone system complete with Caller ID, Voice Mail and many other features. We didn't sign up for the phone capabilities since our needs include multiple lines which it doesn't support (at least, not with Rogers).

To top it off, the unit is mobile -- you can use it anywhere that you can get a Rogers cellular signal. That isn't important to me (at least not now) but for people who move regularly or those who travel to the cottage, you can bring your internet with you.

Image by Jeff Bucchino, "The Wizard of Draws"
Image by Jeff Bucchino, "The Wizard of Draws"

Well, How Hard is it to Use?

I'm glad you asked, because I was very pleasantly surprised.  When I got the unit home I had my wife's computer and mine accessing the internet within 15 minutes.  That includes opening the package and moving the UPS for my wife's computer to a new location so that I could plug the hub in (I definitely want it surge protected and the UPS will allow us to access the internet when the power is out for a while).

To activate the unit you just need to plug it in and wait (provided the SIM or PIN card has been inserted -- the staff at Beyond Wireless did that for me when they activated the unit).  It takes about 60 seconds if it can find a cellular signal.

To connect, you just need the network ID and passphrase that are printed on the back of the unit.  Connect as you would to any WiFi network and you're surfing the Internet!

It is really as simple as advertised!

I know that getting at some of the advanced features will be more complicated and I may want to change the passphrase at some point, but getting it up and running was a piece of cake.

Must Be Expensive for All That

Cost is always an issue. I've always known that our rural lifestyle would cost a little more. We've come to expect that. But this unit really isn't that expensive.

To purchase the unit is $399.99 (or $149.99 with a 2 year plan which was the route that I took). Plus the taxes of course. There is a $35 activation fee and then the monthly fee.

Since we're running the Data Only plan, the base cost is $35/month plus the system fee (about $2.50 -- depends on which province you live in). This allows us to transfer up to 3 GB of data per month. If we use between 3 and 5 GB then it costs $45. Using up to 10 GB costs $60. Comparing this to a typical cable subscription, the pricing isn't really that bad. And I can only see the rates coming down (or the allowable usage going up) as competition heats up in this market.

Comparing this to the options we have available right now (satellite and possible wireless if we build an antenna tower) we've got a bargain on our hands. Even if we have to buy an external antenna to get a stronger signal, we're still ahead of the game.

Well, There Has to be Something Negative

To be honest, I have only used this unit for 24 hours. I can't say that this is a rigorous test. But I've been very impressed with the setup and performance of the unit. I'd still like to see a more generous monthly data usage allowance, but this is better than any other cellular rate plan that I've seen in Canada.

This solution isn't for everyone.

If you have access to cable, dsl or a good wireless signal, then that is probably a better solution, unless you move a lot or would like to take the unit with you when you travel, say to the cottage.

If you are only wanting to connect a single computer to the internet, there are USB cellular modems that are now running up to 21 Mbps. There are some limitations to these devices (I actually tried one and it wouldn't allow me to run my WiFi network and the cellular at the same time) and the current rate plans do not allow as much monthly usage. But for raw speed they may be a better solution for some people.

However, for those of us in rural Canada, this is a great solution provided you have a decent cellular signal.

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    • profile image

      Doogle67 3 years ago

      Thanks for the info. I 'tripped' onto your site while searching for reviews of xplornet and your blog has definitely given me something to think about. Thanks!

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 3 years ago from Huntsville, Ontario, Canada

      Hi Doogle67

      For the most part, I'd rather be back on the cellular. The speed of the satellite is not bad (about the same as cellular was), but the lag time kills. Everything takes a second or more just to start. This is due to the distance that the signals have to travel to get to the satellite.

      Also, heavy storm activity can affect it.

      If xplornet has other options that will reach you (they do sell wifi in locations that can get it) it would be worth trying that. We've kind of learned to live with the lag, but it can be frustrating as some web sites that I use are sensitive to the lag and don't work properly.

      But the cost of going back to cellular is keeping us on the satellite for now. I was hoping cellular rates would get better. But they don't seem to be at this point. We're getting up to 40G for under $70. Rogers would be at least $130 under the plan we had (there was a cap when we signed up, and the extra Gs were just $5) for that much usage. Much higher under their current offerings.

    • profile image

      Doogle67 3 years ago

      Hey LoneWolf, How's xplornet treating you? We are in Haliburton and have been using the Rogers Hub (Netgear 3G) with a yagi antenna for about 2 years with downloads of up to 6Mbps. My issue, as yours was, is that it is expensive. We have quite a few computers in the house, my wife, mother in law and 5 year old daughter on the ipad fighting for monthly quota. We manage to keep it under the 20G download every month for $90. Every 1G above 20 costs us an extra $10, so going over can really add up. Our 2 year contract with Rogers ends in a month or so and we were thinking of giving xplornet a try. As we are in similar locales, what has your experience been like? Thanks for any insight.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 4 years ago from Huntsville, Ontario, Canada

      Hi Renn

      I heard a lot of the bad things about Xplornet in the past as well. Not that I had a lot of experience with Rogers support, but they were never rude to me. So far I haven't had to deal with support and I've seen some of what goes on at Xplornetsucks.com as well. But to be fair, I've seen similar sites for the Rocket Hub and Bell, etc.

      The 4G is pretty fast except for the lag time.

      I'm getting over twice the data per month at less than what I was paying at Rogers. With a daughter hitting high school this year, our usage is poised to go up, so the Rogers plan just wasn't going to be cost effective for us.

      They've got a year to prove themselves. We'll see what options are available when the contract is up. I'd love to be on fibre or even cable or DSL. But I don't see that happening for us here. I may end up back with cellular if they get their pricing in line. It worked well for me other than the cost issue.

    • profile image

      Renn 4 years ago

      Sorry to hear you went with ExploitNET. I had them for 2 years and was glad to get rid of them. In fact, if all I had was Xplornet, I would not have Internet. They have no customer service, when you do get it, they are quite rude, Xplornet throttles back speeds to websites, and the list goes on. For me, my first 30 to 60 days with them was fine because I was on a 30 day trial. Once they had me stuck to a contract, my service died. I was paying for a 1.5Mb/s download speed but only got 60k to 80kb/s. It would take most of a day or more just to do a Windows update. YouTube was not an option because the speed was so bad, we could not view any videos.

      Xplornetsucks.com has some interesting information about actual customer satisfaction with Xplornet. The complaints go on and on.

      They now have the 4G available and some people seem to like it. If they live up to their reputation, any good service will be short lived.

      I hope all goes well for you Lonewolf. I'm still on my Rocket Hub and will not be changing until DLS or Cable comes here. There is DSL one block North of us and just a little South of us right now. I'm hoping they develop this area but I doubt they will for a while. They would rather develop the Fibre system in town then worry about us in the country with nothing.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 4 years ago from Huntsville, Ontario, Canada

      Hi ptittle.

      Yes, I did switch to Xplornet. Each local area has its own specials, so you'll have to check with an installer in your area. Our installation was $99.

      As for the lag time, that is the time it takes from a request made by your computer to get to the internet and for the response to come back. Landlines, wifi and cellular are all much faster since even going to Australia and back is a shorter distance by far than traveling to a satellite and back.

      Cellular traffic does not use satellites at all. It is just bounced from cell tower to cell tower until it connects with a land line of some sort.

      So, the actual amount of data coming in per second is about the same as cellular. It just takes up to 2 seconds for it to start flowing. Think of it like a hose... the longer the hose, the longer it takes for water to come out when you turn the tap on.

    • profile image

      ptittle 4 years ago

      okay, i'm confused - i thought Rogers et al bounced signals off satellites to and from their towers.

      in any case, so when you say you've gone with satellite broadband, do you mean Explorenet? So you've bought a little satellite dish to attach to your house? (I'd like to look up set-up fees and compare plans - I'm currently using

      When you say 'lag time' what do you refer to (if the speed is about the same)?

      thanks

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 4 years ago from Huntsville, Ontario, Canada

      Well, it's official. The Rocket Hub and I have parted ways.

      After 3 years of generally good service, I decided that there needed to be a cheaper alternative. Unfortunately, I couldn't find it through any of the cellular options so I had to look to satellite (no wifi reaches our location and cable and phone are not an option).

      Made the switch to the satellite broadband. The lag time is a pain, but you get used to it. Speed under the new satellite 4G is about the same as the cellular 3G. But the deciding factor was the price. For less than what we pay for 15-20 GB on Rogers we're getting up to 40 GB per month now. And 1/2 off for the 1st 3 months.

      So, while I enjoyed using the Rocket Hub for 3 years, the price points forced a switch. Maybe next year we'll revisit the cellular options and see if they've improved any.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 4 years ago from Huntsville, Ontario, Canada

      How are you connecting the laptop to the hub? Without an ethernet connection you need the wifi.

    • profile image

      RICK 4 years ago

      hey lonewolf

      i had the wireless shut off on one of my rocket hubs tryin to keep the heat down. now the laptop doesnt detect the connection.

      any ideas?

      thx

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      The only thing that looks attractive to me about Xplornet is that they offer higher data caps with the overage being less per GB than any of the cellular plans.

      But I'm still not too fond of the time lag involved with satellite, and if their service is as bad as people are reporting then I don't want to get into that.

      So far the Hub is something that works good for me and as long as it does I think I'll stick with it. Hopefully the data caps and overages will be more reasonable by the time I need to replace the unit. I'd never go back to dialup though... couldn't function with that!

    • profile image

      Renn 5 years ago

      I've had no real problems with my Rocket Hub but I do have to reboot it from time to time, but that's mostly for the phone and only about once a month. I live right in the middle of several towers so signal is not an issue for me.

      I have a pretty consistent speed with my Hub, usually around 400 to 600kb/s (actual file download speed). I have got over 700kb/s from time to time and that is quite amazing. When I was with Xplornet, on their 1.5Mb/s speed, all I got was 60-80kb/s. They say the 4G is better but 4G is rated at 7.2Mb/s which will give 720kb/s actual file download speed if everything is working. Considering how bad their service was on the 1.5Mb/s plan I was on, I highly doubt they will have the speeds they are advertising. They will for the first while but once they have enough customers, they will limit speeds which they are known for. They are also well known for over selling their services in areas which overloads the system and makes speeds very slow.

      I only have 2 choices and that's the Hub technology or Xplornet. If the Hub becomes a problem, I would rather go on dialup than be a customer of Xplornet again. At least with dialup, I know what I am getting.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      I don't know if the new 4G service of Xplornet is worth it. There are times that it seems like it might be, but I keep hearing bad things about them. But then again, I've heard lots of bad stuff about Rogers and Bell too. At least they seem like they're more likely to stick around for the long haul.

      The 4G speeds they talk about with Satellite are not the same as 4G speeds on cellular or WiFi and that gets a bit confusing. They are more inline with 3G cellular service.

      The rates look better though, although I guess they very greatly from region to region. The monthly data caps are more generous and the overages are less expensive.

      Anyway, I'm not ready to make any changes at this point, but the rate of dropouts is at an all time high. I'm restarting the W35 10 to 15 times a day now. It seems that when the weather gets close to freezing temps the connectivity goes AWOL. Fall and spring. 8=(

      Still, it is the most cost effective plan for me. But the new plan isn't quite so good as the one I have in many ways. If they force me into the new plan I'll start shopping.

    • profile image

      Renn 5 years ago

      For Jim Robinson, I would seriously reconsider even looking at Xplornet. When I signed up with them and was locked with them, Internet was great for the first 2 months (They give a 30 day refundable period and then you are locked with them). After that, the service dropped right off and speeds were just a little more than dialup. Their Customer Service is basically non-existent. For over 2 years, I could only get download speeds of 60k to 80kb/s

      Their new 4G system is being praised for now but they will probably start cutting people back on speeds. They already control speeds to certain websites so if you need to download something, expect slow going. Expect to pay big $$$ too. If you lock with them for 3 years, you can get installation free and no admin fees but they have you for the full 3 years. If you want month to month, you have to pay a $300 admin fee and over $100 installation fee which really sucks. If they had a good product and good customer service, they would not need to lock you in for 3 years.

      If you haven't checked out Xplornetsucks.com, I would suggest taking a look.

      My Rocket Hub is still my phone and Internet but I have to keep an eye on the bandwidth (data) used. We go to the 10Gig and then stop. I don't want to get into the extra fees and overages.

      Just my 2 cents worth.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      I'm not familiar with the operation of the Netcomm, but there is probably somewhere in the setup menus that allows you to check the usage on the hub itself.

      I'm going to have to check out the website at some point to see how it's recording my usage. It was not very useful when I first signed up. It's probably better now.

      Let us know what you find out about the "unlimited" usage.

    • profile image

      Joe 5 years ago

      Hi LoneWolf

      I have a Netcomm unit, and check it on the Rogers Website every day. I'm not even sure how to check it on the Hub itself.

      I'm not going to take a chance with it being unlimited, that's for certain. I'm going to be giving them a call in the next few days (oh joy!) to find out why the change and if it truly is unlimited (as I haven't received any documentation advising me of the change).

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      You're welcome Jim. Let us know how it turns out, and how the XplorNet works for you.

    • profile image

      jim Robinson 5 years ago

      Thanks for the suggestion - and encouragement. At this point I don't have much to lose, and might gain something. :-)

      Jim.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Jim, I'd suggest spending a little time on the phone with Rogers to see if something can be done. Don't be afraid to escalate it if you need to. I don't think they can just change your agreement without notifying you (although I'm not a lawyer) so you might be able to get a couple hundred back on your way out the door that you could use to buy out your contract and be done with it.

    • profile image

      Jim Robinson 5 years ago

      This morning I received this month's bill - $350 - so I'm completely done with Rogers for internet. I didn't change anything - in fact I've had no contact with anyone from Rogers until last month's bill arrived. The terms of the contract always allowed them to charge for overage, but by convention they have never exercised that right until now. That made it expensive but affordable - now it's not.

      In response to Joe's observation of unlimited usage, I think that can be interpreted to mean that you can use as much as you like without ever being cut off, but they will happily charge you for it!

      In light of the government money poured into Xplorenet, it's about time they raised their game. When I had them before, I could only get a weak signal on the 900 Mhz service and as the trees grew taller and the leaves came out in the summer, my signal just disappeared. Since then they have built new towers and the new service runs at 5 Ghz and is apparently much better at reaching through trees - we'll see come summer. The new towers are certainly taller than the old ones, so I'm very hopeful. Current speedtest shows 9.8 down and 0.98 up.

      Now I just need to find an alternative for my house phones since I don't have a landline any more.

      Jim.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Joe

      Are you talking about checking usage on the Rogers website or on the hub itself? If the latter, which hub do you have, the Ericsson or one of the Netcomms?

      I never check my usage online since it didn't work reliably for me in the beginning, so I can't comment there. And nothing seems different for me on the Ericsson unit.

      The unlimited data sounds nice, but I doubt that it's real. It seems that things are going in the other direction -- less data for more money.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Jim

      Glad to hear that you have had good experience with the hub up until this point, although it seems that you've got the newer version rather than the original Ericsson unit. But the bills can be outrageous.

      Did you do anything that modified your plan recently? I think that is how they can justify changing your agreement like that. At least I hope so. I haven't run into that yet after over 2 years, but then again, I haven't gotten my bill for this month yet. We'll see.

      It sounds like Xplornet may be stepping up their game and becoming a more viable alternative in many areas.

    • profile image

      Joe 5 years ago

      I was wondering if anyone else has noticed that when checking your usage on the Hubs over the past few days, the layout has changed.

      It also now tells us that we have Unlimited Data usage.

    • profile image

      Jim Robinson 5 years ago

      Well, after a year of good service and good speed on my Netcomm hub, it looks like Rogers and I will be parting company soon. My October bill was $298 which came as a big surprise, as you can imagine. I've been keeping tabs on my usage, and I average 30GB per month, and have done so for the last year. The bill was always capped at the 15GB level of $135, plus phone, plus taxes so my average bill was about $180. That may be high, but alternatives were few and it was worth the money for the speed. On a good day I get 7 mb/s and on a bad day maybe 2.5 - 3 Mb/s. The latest Rogers bill shows that they have removed the cap and now charge overage at $10 per GB, adding $140 this month. Calls to Rogers support, and a visit to the shop where I bought the hub produced nothing so I guess I'm going back to Xplorenet.

      Since I got the hub, Xplorenet have put up new towers in my area, so I had them come and check the signal, and I get 10 Mb/s easily. The technician installed the receiver and ran a cable down to my house router and I was up and running at a full 10 Mb/s. I had to change the DNS server addresses in my home router and all was well. The Xplorenet pricing for 10 Mb service is $80 per month including equipment rental for the receiver, then for $5 a month more I get up to 100 GB usage, which is essentially unlimited for me. I have to keep the Rogers hub until I find a way to deal with the house phones, and also my contract runs for another 11 months. It was interesting that the cap removal coincided with my 1 year anniversary with them.

      So now I pay Rogers bottom level 3 GB plus phone of about $60 plus Xplorenet at $85 and it's still less than the $180 I used to pay and a lot less than the $300 I'm now looking at if I stay on the hub. This makes it economical to break my Rogers contract as soon as I find a good alternative for the phone as I'll recoup that cost in a couple of months.

      Having said all that, my Rogers experience was good. The hub behaved well, the speed was good, and I never had serious issues. I would be staying with them but they are no longer price competitive and I'm lucky enough to now have competition in my area.

      Best Regards.

      Jim.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi frustrated

      You might look into buying another wireless router and an ethernet cable to connect it into your hub. Then you can have the wireless router towards one end of the house and the hub at the other.

      I'm not sure what kind of program you're talking about downloading, but if you mean an HD TV program, 20 minutes isn't that bad. That is a lot of data. But you'll be using up a lot of your monthly data allotment if you download that much. You'll be way over the 10GB cap at that rate.

      Check back and let us know how the xplornet works if you do try it. There are a lot of people who might find that a better option than the cellular connections.

    • profile image

      frustrated in Muakoka 5 years ago

      Glad to hear all of you people are enjoying your Hub so much. For us it is a very frustrating experience. We have a fairly large house so have to strategically place the hub so that we can get a signal on all our wireless devices. That means that there are some areas where we cannot get a signal. The download speeds are terrible! I have just tried to download a 1 hour program and it takes about 20 mins!!! Unfortunately we do not have alot of options right now. Thinking of giving xplornet's 30 day satisfaction guarantee a try.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Good find! I hope that this one lasts for you. Save the others to use as heaters come January 8=)

    • profile image

      rick 5 years ago

      picked up another hub near Deerhurst for $50 off Kijiji

      and it works properly

      3's enough .....

      missed one for $50 that included an antenna

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      The wifi power setting is used to control how much power is used to connect your computers, ipods, xbox's, etc. to the hub using wifi (as opposed to having an ethernet cable).

      Depending on your setup, you may not need full power to connect. It shouldn't affect speed, but you may have trouble getting and keeping a connection if you set this too low.

      Log in to your hub admin screen and select "Wireless Lan" from the menu on the left. The setting you want is "Transmit Power" and can have a value up to 20. You need to experiment to find out what setting is the lowest you can use and still connect all your devices.

      Or you can do the same as Rick and turn the wifi off completely and use Ethernet cables to connect. That's an option if you only use desktop computers and don't need to move around the house.

      This still doesn't do anything to speed up the other side of the equation - the cellular connection to the internet through the Rogers network.

    • profile image

      ptittle 5 years ago

      Does the wifi setting affect the speed? If so, how do I check my wifi setting? as always, please and thanks

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      That's too bad. It might perform better once winter rolls in and freezes us. If not, you'll still have a secondary heat source 8=)

      Let us know how the connection works with the cable in the long run.

    • profile image

      Rick 5 years ago

      i spoke too soon ...

      ambient temps very hot as you know

      hub went down late yesterday afternoon

      guess the whole thing overheats

      i believe it stays connected to the internet better with the cable

      for what it;s worth ......

      take care LoneWolf

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Rick

      Sounds like the ethernet cable is the right choice! Too bad that it's still running hot though. The cell side of things must be using a lot of power.

      I wonder if a USB powered cooling pad might help things?

    • profile image

      rick 5 years ago

      morning Lone Wolf

      i shut the wifi off

      don't get kicked off and the hub itself never goes down

      still runs very hot so i assume its just the wifi that's the problem

      i have no way of measuring the heat

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      I suppose that there were a number of them that had worse overheating issues than others. I doubt that Rogers support really bothered to look into it in any detail.

      Although one of the forums I used to check out when researching problems was the Rogers forums. It's possible that I saw the suggestion for lowering the power there. Anyway, I hope that it helps your unit.

    • profile image

      rick 5 years ago

      that's great .... i had no idea .... guess rogers doesn't either .... my first hub went back cuz of overheating years ago

      over those years i've had lots of trouble and no one mentioned the possibility of a SIM card going bad either ....

      thanks for your time and the help

      take care

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Rick

      Yes, this is the setting that you can experiment with. I've not played with it much since I need it set pretty high and I'm not experiencing any overheating on my unit -- it's on a wide open shelf in my basement which is pretty cool year round. So I'm not sure exactly how much it will reduce the heat. But it will since the more power used in the radio, the more heat will be generated. I have read in forums that people have had success with this technique though.

      Shutting the WiFi off completely and using a cable isn't a bad option if you're able to do that. This would reduce the heat from the WiFi side completely.

      The cellular side will likely still produce a lot of heat though and I don't recall seeing any options to reduce the power there. Most people wouldn't want to anyway.

    • profile image

      Rick 5 years ago

      any benefit to shutting off the wifi off and using a cable?

    • profile image

      rick 5 years ago

      reduced

      "Transmit power [dBm]:"

      from 20 to 1

      wifi works fine can't tell if hub is running cooler

      is this what you meant to have me do lone wolf?

      where did you discover the heat could be reduced?

      thanks again

      r

    • profile image

      rick 5 years ago

      reduce the wifi here Transmit power [dBm]: ?

      thanks

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      If the hub is overheating, try turning down the wifi power setting. See if that makes a difference. Experiment to see what the lowest setting is that you can still connect with your computers.

    • profile image

      rick 5 years ago

      picked up a hub on kijiji for $50 (overheats, but for $50 ....)

      when rogers tells me the hub has failed, i'll be able to tell 'em

      odds are that it's their crappy network and not 2 hubs .....

    • profile image

      Renn 5 years ago

      I agree with LoneWolf, I've had my hub almost since they first came out. We use to have wireless and dialup. but the Hub is far superior to either of them. Dialup, is dialup. We've tried 2 wireless providers and the speeds are very poor with download speeds of less than 100k/sec. Our Hub usually gets between 400k/s to 600k/sec but does slow down during peek times.

      The signal strength has a lot to do with speed. If the signal is only a bar or 2, the speed will be very slow. I get 4 to 5 out of 5 so I get good speed. The other thing is the type of signal you get. If you're not getting the 3G+, you will have very, very slow speeds. I've had that happen here when Rogers was doing maintenance on a local tower. Edge speeds are not much better than dialup.

      The biggest problem with the Hub is bandwidth. Just browsing will use up the tear one. I have a family of 5 with 3 kids so it's not easy keeping the usage under control.

      We were using a local wireless provider so we could have more bandwidth but used the Hub when we needed something downloaded quick. Unfortunately, our stupid government gave a huge grant to Xplornet and they now have control of all rural Internet providers in Eastern Ontario. Our provided was bought out and closed by Xplornet. If you don't use them, there isn't any other choice except the Hubs available through cell phone providers. If we wanted to go with Xplornet, we need to pay $300 up front just to get them or sign up for 3 years. That's seriously out of the question since they cannot provide the service they advertise. We had the 1.5meg/sec plan but only got 60k/sec to 80k/sec speeds and they refused to fix it. We were stuck with them for 2 years and will never go back.

      Unfortunately, if you live in rural communities, you're stuck with what you can get.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Sorry Cameron, but you're wrong. I have struggles with the unit from time to time, but I get great speeds from it and it beats dial up without breaking a sweat. Trust me, I used to have dial up as the only option. Although you would know that if you read the article instead of just venting your frustration.

      There are some areas where the hub just doesn't work. Just like there are areas where there is poor cell phone coverage, or no cable available, or bad phone connections.

      If you live in an area where the hub doesn't work, return it (you have 14 days) and try something else. It's what I did until I found this which works for me -- I tried a Bell stick first and it didn't do the job.

    • profile image

      Cameron 5 years ago

      Anyone who has bought this garbage will agree with my its absolutely terrible,

      Buy this is you want your internet to drop every 5minutes for 2-3minute periods of time. so frustrating.

      Also don't expect to get speeds that are much better than dial up.

      Rogers will lie through there teeth to sell this garbage.

    • profile image

      salamander 5 years ago

      I live off the grid with solar power when the sun happens. I wonder how much power this hub draws.

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      rick 5 years ago

      out for the last ten days ...

      of course, as always ... tech support blamed the hub

      turns out the SIM card went bad (new in May)

    • profile image

      Rockin Rog 5 years ago

      Hey there, just thought I'd pop in again. Of course my hub is workin like a mule churning out the gigs an average of 30+ a month.

      Anyhow the best test one can do I find is an actual download test of a file. Head over to a site and snag something then check the rate your getting it at. For example go to ati.com and download a graphics driver, the file sizes are around 100 megs so you don't want to get the while thing. Just get enough of the file to read your average kb/s speed then cancel the download. A decent speed to see is anything between 200 and 380k a second.

      This isn't over 1 Meg a second like in the city however you can grab a 700 Meg movie in 30 minutes or less.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Good points Renn. I hadn't thought of the antivirus issue.

    • profile image

      Renn 5 years ago

      ptittle, browsers don't make too much difference except Internet Explorer seems to be the slowest for me. Firefox and Chrome seem to be quicker. One thing I did do to speed up my browsing and cut my usage is to install Add Blocker Plus to the browser. It stops most advertisements and cut usage quite a bit.

      As far as speed test, don't use Speedtest.net. Use Testmy.net. It's a far better speed test website that allows you to choose the size of files. Also, if you have an antivirus enabled on your PC, it could cause erroneous speeds. I had that for a while. The file would download into a buffer and then transfer the file to where it is suppose to go. This can cause the speed to spike at the last second which make speedtest.net give false readings.

    • profile image

      ptittle 5 years ago

      thanks, very helpful. any feedback on whether one's browser makes any signficant difference? Firefox, Chrome, Explorer, Safari...??

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      1-2 Mbps is better than an F, at least in a rural area. Your connection to the tower is obviously good if you've got 4 bars. The congestion is somewhere from the tower onward.

      Your PC can also be a bottleneck if you've got lots of stuff running and/or using the internet. When you're doing a speed test, make sure that you aren't running anything else that might be using up your network bandwidth. Microsoft updates will often be running at late hours and they can really use up your bandwidth.

    • profile image

      ptittle 5 years ago

      but then shouldn't my speed be up there (where exactly, i don't know - but certainly higher than an "F") at 4:00 a.m. when, quite likely, no one else is using the network?

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi ptittle

      It is possible that you had a drop down when you got the .37 Mbps reading. I once had the network drop down to a 2G (they had technical issues on the network side and the 3G was out for about a day).

      The time of day and even the time of year can have a tremendous impact due to usage of the cell network. Phones take priority over data, so when there is a lot of cell phone activity on the network data will get slower. Living in Muskoka, I see this every long weekend when the tourists invade. During the G8 weekend it was almost impossible!

      As to your situation, given that you're getting 4 bars your signal is not a problem. A booster will lift up a weak signal but that isn't your issue. You're dealing with the traffic on the segment of the network that you're connecting to.

      One avenue that may be worth revisiting is the satellite. The newer technology is supposed to be 4G. Whether this is equivalent to the 4G in cellular networks or not I don't know. I've not done any investigation into it. But when I looked 2.5 years ago, the initial cost, monthly cost and speed were all issues. It looks like they've addressed the latter issue at least.

    • profile image

      ptittle 5 years ago

      yes, I was able to speak to an Execulink person today and she confirmed that their service was NOT available in my rural area.

      I see the 3G and little 'plus' sign on the hub, so I think I AM on the 3G rather than 2G network.

      I did a speed test at the site you mention here, rather than the one I cited, and got a result of 1.9 (rather than 0.37) - don't understand why different sites give different results, but hey.

      So, the booster question: am I as good as it gets with my outdoor antenna connected by wire to the hub, seeing 3Gplus, and four (?) bars on either side, and the speed of 1-2Mbps? Or is there something else I can add to the mix? (namely, a booster, whatever that is, though I see Wilson Wireless Boosters on ebay are $300!!)

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi ptitle

      The icon in your system tray tells you what the connection between your computer and the Rocket Hub is.

      When I first got the hub I was seeing speeds of up to 10 Mbps (well above the advertised max of 7). However, as more and more people are using iPhones and Blackberries in the area, the speed is usually more around 2 to 4 Mbps lately. Getting less than 1 like you mention tells me that you're likely in the 2G rather than 3G network.

      I've not heard of Execulink. A quick search online and I get the impression that they are a local telecom in southwestern Ontario.

      6 Mbps is a poor speed offering considering the latest technology. And you will likely never see 6, just like you'll likely never see 7 or 21 with a cellular modem. That is just an indicator of the maximum the technology can handle. Real world results are almost always less since we have to deal with network congestion, etc.

      The 300 MB/month download limit is quite enticing though, although that is with their $42.95/month plan, not the $32.95.

      However, the drawback to that plan is that it is DSL. Not an option for rural users. If you live in an urban area, cable, DSL are both more economical choices than the cellular option. However, for rural users cellular, wireless or satellite are what we have to choose from. Cellular still seems to be the best of those options at this point.

    • profile image

      ptittle 5 years ago

      hello, lonewolf, what download speed are you getting? (see www.speedtest.net to test)

      the icon in my system tray tells me i'm getting 54Mbps, but I've just discovered I'm getting 0.37Mbps, which is rated F. (and paying rogers $70/month for it!)

      so, next question, anyone out there do better with Rogers Rocket Hub and antenna? would buying a booster help?

      anyone investigate Execulink? $32/month, for 6 Mbps, for 300 MB then $1.00/MB (that's right - compared to Rogers $35 for 5 MB, and after 10MB, I pay $5.00/MB)

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Lynn

      If you have the Ericsson W35 model of the hub then the WPA number is printed on the back of the unit. I'm not sure where it is on the Netcomm unit, but it probably has it printed there somewhere as well.

      I haven't looked at the back of mine in years so I can't recall exactly what it says, but SSID sticks out in my mind. It could be something different though. Look for a code that is a mix of numbers and letters from A to F. Capitalization is usually important (although it really shouldn't be).

      Let us know if you get stuck.

    • profile image

      Lynn 5 years ago

      I have the rocket hub and am trying to connect my ereader to it but I need WPA number. I have tried all numbers on hub and it won't work. HELP

    • profile image

      Rockin Rog 5 years ago

      Wow, Juro has a file case there. Ouch not good for you at all and hope some compassion is given to you. Me on the other hand with my W35 purchased 2 years ago now is ticking right along still.

      In fact I resigned for another 2 year term with my low rate extended (5 bucks per gig overage when offered initially when hub first appeared on market).

      My unit has given me nothing but straight internet and phone service (yes I also have the phone activated) and works as advertised 24/7 without any resets or glitches. So yes I'm very firm in saying that the towers infrastructure AND techs that service them ARE the reason that the system works.

      For me (a very small minority) I'm pleased with Rogers service.

      I did install an external antenna to pull in full bars of strength and also installed a Wilson Wireless Booster in my basement so I can place the Hub where I want it plus allow me to use my Rogers Cell Phone anywhere in my farm house.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Brucester

      Part of the problem is the cellular network -- you can't put all the trouble on the hub itself. The W35 doesn't do a good job of reconnecting to the network after a drop in signal, but the drop in signal comes from the network itself.

      Rogers' tech support is pretty pathetic though. They still haven't come out with a revision for the firmware even though Bell had one over a year ago.

    • profile image

      brucester 5 years ago

      This system is like owning a model T. Some times it starts and sometimes it just sits there and the lights make a nice glow. 5! five minutes to connect and down load. I've had better speed on dial up. Just try to get tech help that knows what end is up. I must say that it works well WHEN it works.

    • profile image

      Juro 5 years ago

      Hello LoneWolf,

      Ah…as you can see from 2 yrs. of my experience I got both, Hub + network as a “special problem package” from Rogers! I simply have enough of Rogers b.s.! If they only said in their publicity just 10% of what we are about to expect-I wouldn’t complain but…this is unreal!

      Imagine if you bought the car at Rogers and it just stops for unknown reason about 100 times for approx. half an hour each time, on the highway between To and Mtl.

      And than Rogers negotiator will accept, of course, to give you the money back but…only in proportion of the percentage of the length of the road where the car didn’t work properly and NOT for the rest of the road portion because, by Rogers’ logic, the car was working well in-between these 100 stops!

      No! I am not buying this crap, I want my money back and I suggest to anybody who had a similar problems NOT to accept anything less than total refund!

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi JUNO

      It sounds like you've been through a lot with the Hub. I hope that you get some justice for your situation.

      I didn't realize that people in urban areas were having struggles with the unit. It really seems to be more of an issue with the network rather than the hub (although there are some problems with the hub itself such as needing to be restarted regularly).

    • profile image

      JURO 5 years ago

      Here is the second half:

      [36]

      Somehow, like many times in the past, the technician Michel succeeded to bust the signal so that since that 06th of February 2012, my internet, phone and e-mail connections are stable but the speed become incredibly slow showing only 0.36 mbps in upload and 0.06 mbps in download.

      [37]

      On 29th of February 2012, I tried to talk again with negotiator Chantal from Customer Service Department but the person named Cristina put me on endless waiting list until…today!

      [38]

      Finally, I shall underline here that I didn’t even call to complain every time the disconnection happened because I was discouraged by very long waiting time the technicians are taking to answer the calls, during which one is forced to listen to the endless crap of Rogers’ publicity.

      [39]

      I shall also suggest that most of the technicians had developed over time a special tactic in order to mislead and discourage the people from calling and complaining, which tactic, beside endless waiting time, basically consists in following clichés:

      Advise the complaining customer to unplug the unit from power and plug again few minutes later.

      Advise the complaining customer to reset the unit with some nail.

      Suggest to complaining customer that something is wrong with his computer.

      Accuse the complaining customer that his Hub is located in the basement, always nice try.

      Advise the complaining customer to move the Hub near the window.

      Advise the complaining customer to forget about the window but to turn the Hub towards the closest Rogers’ tower.

      Lament about extremely difficult weather conditions.

      Suggest to complaining customer that his particular unit is defectuous and shall be replaced, probably with a refurbished unit of another complaining customer.

      Promising to complaining customer that his particular signal reception will be “busted”.

      Taking endless number of “billets” about the problems.

      Promising to complaining customer that some “Big Chief” will take care of his problems.

      Kindly informing the complaining customer that he had dialled the number of wrong department and that his call is to be transferred, which usually results in interrupted line or endless waiting…

      And so on, and so on….until that finally the truth pops up, which is the fact that Rogers’ signal is unstable and insufficient for this kind of task…period!

      [40]

      Consequently, I shall conclude that ‘Rogers sans-fil’ is practicing in this case a false advertisement which is contravening the law since it contains a representation and description of its product, a ‘Rocket Hub’, which is false and misleading, because a consumer is left to believe that the advertiser was selling the product adapted to big City users, comparable to other internet providers who are using cable or telephone lines, when in fact, it was a second quality merchandise that was being advertised, only adapted to the users living in remote rural areas where no other internet provider is available.

      [41]

      Therefore, Rogers’ advertising of its product ‘Rocket Hub’ is untrue as a result of the failure to disclose a real material fact about products’ performance, which failure come from both, misstatements and partially correct statements, that are misleading the consumer because they do not disclose something the consumer should know!

      [42]

      Ergo, beside the amounts I paid to Rogers’, I am notifying Rogers that I had lost during these 2 years of suffering, at the least 100 working hours of my time in trying to deal with different problems of Rogers’ Rocket Hub, which, at the modest rate of $ 50 per hour (I am not the lawyer nor plumber but just the semi-retired architect), gives the amount of $ 5,000 which shall be added to the said amount shown on the paragraph # 04, page 2, resulting in total amount of $ 7,509.57.

      [43]

      I shall also claim an interest of 5% per annum which shall be applied to the above shown amount of $ 7,509.57, which gives the total amount of $ 8,260.52. (7,509.57 + 750.95).

      To conclude, I am to inform Rogers that this letter constitutes a formal notice to pay me the sum of eight thousand two hundred and sixty dollars and fifty two cents ($ 8,260.52), within ten days. Otherwise, I shall take legal action against you immediately and without further notice.

      So I'be glad if this letter helps to anybody who wants to sue the sons of a bitch who are hiding behind the name of Rogers!

      Enough is enough!

    • profile image

      JURO 5 years ago

      Hello there,

      I am writing to inform everybody that I am claiming the sum of $ 8,260.52 from Rogers for the following reasons:

      [01]

      Following water damage to our apartment and being forced to move out temporarily, I was informed by the salesman of ‘Rogers sans-fil’ that the product ‘Rocket Hub’ was ideal for the people who are willing to keep their telephone number even if they are forced to move often to different locations.

      [02]

      Buy the same occasion I was informed about the high performances of the ‘Rocket Hub’ regarding the internet, as being the product comparable to other internet providers who are using cable or telephone lines.

      [03]

      Thus, the 23rd day of March, 2010, I decided to purchase the ‘Rocket Hub’ at the ‘Rogers sans-fil’ store situated at 705, Ste Catherine West at Eaton Center in Montreal, unit 2140A, from the salesman named Graham.

      [04]

      Since that date until today, I paid to ‘Rogers sans-fil’ the amounts of $ 2,509.57

      [05]

      In the beginning the ‘Rocket Hub’ worked well but few weeks later the signal started to be weak from time to time and the internet connection was completely interrupted in few occasions.

      [06]

      During the spring of that 2010 I had to call Rogers’ Technical Service Department many times but I did not take a note of dates and times of troubles, nor the names of the technicians because I was always told that the weak signal and internet interruptions are just sporadic and exceptional events and that the service is going to be fine in the future.

      [07]

      Later I noticed that these explanations given by different technicians were contradictory to each other; some times they asked me to unplug the Hub from power and to plug it later again, than they told me few hours later, that the weak signal is due to weather conditions and some other time they even accused me to be in the basement, which was just one more nonsense since at that time I was installed on the 2nd floor of the residence situated at 131 rue du Port in Old Montreal near the Alexandra Pier, at completely open space.

      [08]

      During the Summer 2010 the situation continue to deteriorate and I have saved a short note from that time that I spoke with a technician named Patrice on 05 of June 2010, and that I had to repeat over and over again the same procedure every time I called Technical Department for help, such as unplugging and plugging the unit or, as a latest cure, to reset the Hub by pressing to the small hole in the corner with some thin nail.

      [09]

      Somewhere in August 2010 I was finally informed by one Lady Technician with heavy Chinese accent (I still didn’t take care of asking for the name of each technician at that time), that my ‘Rocket Hub’ was defectuous and that new one is to be sent to me.

      [10]

      Effectively, a brand new unit arrived few days later but…its performances were even worse than the old one so I had to send it back by 15th of September 2010.

      [11]

      Somewhere at that time I had already moved to completely different location situated on 9980 St, Denis, near metro Sauvé, but the same problems with my Hub persisted, contrary to explanations of some technicians that my problems were due to previous site in Old Montreal.

      [12]

      At that time a very polite and knowledgeable technician named Antonio finally admitted that the problems I had are due to Rogers’ network and I believe that he created at that time the “billet” # C2550 7846 about the whole problem.

      [13]

      At about the same time some technicians tried to accuse me again that I am situated in the basement despite the fact that the Hub was placed at the level of about 5 steps above the ground and that I had two large windows.

      [14]

      Some other technician suggested that I should buy an external antenna and I was given the name of the site but at that time I insisted that technician Jason give to me an official address of ‘Rogers’ in order to start a legal action.

      [15]

      On 14th of October 2010 a technician named Cyril promised to me that he will talk to his Chief Manager about the whole situation but nothing happened.

      [16]

      On 26th of November 2010, a technician named Mark tried to justify my problems to the fact that I probably didn’t turn the Hub towards the direction of the corner of Berry and Lajeunesse near Sauriol street, where the Rogers’ tower is situated, but he failed to explain why the Hub didn’t work on the previous location as well.

      [17]

      On 26th of November 2010, I complained the technician named Mathew with more or less same results.

      [18]

      Following many other calls of which I didn’t even take a note, I finally spoke with Alex on 08 January 2011, and I placed a request to cancel the whole contract.

      [19]

      On 23rd of February 2011, I had again a discussion about the same problems with a technician named Hamel or Amel.

      [20]

      At about the same time I finally spoke to some Chief Manager Francis, who created a “billet” (again) and I have notice some number # FL 66358.

      [21]

      On 10th of Mars 2011 I spoke to Viviana about the same issue.

      [22]

      On 3rd of April 2011 I finally entered in contact with very skilled and able Rogers’ negotiator from Customers’ Service named Chantal, who persuaded me to continue with Rogers by promising better service and by giving me some credits on highly unjustified and overcharged service bills, and she offered to me an unlimited internet access as well.

      [23]

      However, despite the Chantal’s promises the same problems appeared again and I had to complain to technician named Mario on 05th of April 2011.

      [24]

      At the beginning of September 2011 I moved again, this time to the 6th floor, to the apartment with large windows, but the same problems become unbearable, so that sometimes in November 2011 I tried to call the same able negotiator Chantal from Customer Service in order to finally cancel the whole thing, but nobody answered the message I left.

      [25]

      On 04th of December 2011, I spoke with technician named Antonio about the same problems and he created a “billet” (again) bearing the number # C4923 4446. .

      [26] On 07th of December 2011 at 10:01 AM, I spoke with technician named Remy about the same problems since I didn’t have at all the internet, the phone connected with Hub and e-mail.

      [27]

      At 7:17 PM the same day of 07th of December 2011, a Chief technician, apparently from Toronto, called me and asked me to take a precise note of the hours when the problems occurred, how the disconnections are happening and what services were missing.

      [28]

      On 11th of December 2011 at 10:45 PM, I lost my internet and e-mail connections but my phone was working.

      [29]

      On 12th of December 2011 at 1:25 AM, I lost my internet and e-mail connections but my phone was working

      [30]

      On 12th of December 2011 at 8:17 AM, I lost my internet and e-mail connections but my phone was working

      [31]

      On 12th of December 2011 at 9:00 AM, I lost my internet and e-mail connections but my phone was working and I complained to the technician named Kevin.

      [32]

      On 19th of December 2011 at 6:00 PM, I lost my internet, e-mail and phone connections as well and I had to use my cell phone in order to complain to technician named Cyril.

      [33]

      At about the same time (I was so frustrated that I didn’t notice the date and hour) I lost again my internet, e-mail and phone connections as well and I had to use my cell phone in order to complain to technician named Frederic, who repeated the usual story about Rogers’ network problems, weather problems and so on, and he guided me through Rogers’ web site in order to change something like isp and apn.

      [34]

      On 25th of January 2012, I complained to Christianne about the same problems.

      [35]

      On 06th of February 2012, I complained to the technician named Michel about the fact that I lost my internet and e-mail connections but my phone was working

      [36]

      Somehow, like many times in the past, the technician Michel succeeded to bust the signal so that since that 06th of February 2012, my internet, phone and e-mail connections are stable but the speed become incredibly slow showing

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Hi Renn

      This does look pretty cool, but like you say we'll not see it where the options are limited already. From a business point of view I can understand it, but that doesn't mean I like it 8=(

      One thing I noticed, the pricing isn't any better than the old plans. In fact, I'd say it's worse. I haven't checked what Bell's plans are lately, but it seems that Rogers' advantage there is fading with their increases. Especially for usage over the upper limit.

    • profile image

      Renn 5 years ago

      Hey LoneWolf, Rogers is developing a new wireless service that will provide download speeds of up to 75Meg per second. Rogers is upgrading their wireless networks to LTE which will make 3G seem like dialup.

      http://www.rogerslte.com/

      It looks nice but I highly doubt it will be available in our areas in the near future. They've upgraded Toronto, Montreal and Ottawa so far. Needless to say, they'll be upgrading the urban areas long before they upgrade rural.

      It would be nice, if for once they would upgrade rural areas first. In urban areas, they have cable, dsl and just about every kind of Internet service there is. For those of us rural, we're lucky if we have any service at all.

      Of course, I know better. The big cities is where the money is so they will get first dibs on everything. Heck, the Maritimes don't even have 3G in most of their provinces. New Brunswick only has 3G in a few cities and the rest of the province only has 2G.

      I think I'll hold off on any more upgrade trials until this LTE service comes to my area. I'll probably have to wait quite a while but hopefully it will be worth the wait.

    • profile image

      Brian 5 years ago

      Hi! Appreciate some input re an outdoor antenna for my W35. Tried the window (suction cup) antenna and while it does improve reception somewhat I want to try the outdoor type. I plan to use the coax cable still in place from the Explorenet dish. Question please: what type and brand of outdoor antenna has been sucessful and where can I get one? Thanks for your help.

    • LoneWolfMuskoka profile image
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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Thanks for the report Renn. I don't know why some customer support reps are rude. Luckily there are some that aren't, but it really stinks when you get stuck dealing with one that is.

      It's weird that the newer design doesn't handle the phone at least as well as the older one. You'd think things would get better. But they don't always.

      For example, my wife's Blackberry doesn't use the same keystrokes to unlock the keypad as it used to after upgrading the OS. The help files still tell you how to use the old way. Perhaps we're just missing some setting somewhere, but the change is incredibly frustrating.

    • profile image

      Renn 5 years ago

      We’re back to our old W35 again and got rid of the NetComm Hub. We were informed the trial would be for “15 business days” and we had “unlimited voice calls” during the trial (3 reps told us this). We even got transaction number to confirm this is what we were told. When I called Rogers to see when the trial was over, they changed their minds and said we had gone over on both. The trial is actually 15 calendar days, not business. They also tried to inform us the voice calls were limited to 30 minutes and we went over (I would think so considering it was over the Christmas holidays). Since we had the transaction number, and the customer service rep wrote things down, the 15 days was waved but the rep did not put anything down about the unlimited voice calls. It is in the policy for the Rocket Hub that you have unlimited voice calls during the trial but the Customer Service was being quite rude. After being transferred to Customer Relations, they waved the 30 minutes (which is in the policy as unlimited) and we had to return the Hub.

      During the trial, I had to talk to Tech Support. The person there was quite surprised the W35 was still working. He said most of them had the power cable break at the plug on the back of the Hub. Since the W35 is no longer made, power supplies cannot be found any more. I took a look at the cable and it is very flimsy.

      Once I got the NetComm packaged up and ready to send back to the store, I hooked the W35 back up. I took the NetComm back and got a text from my wife. The W35 went dead and she had no phone. When I got home, the power cable was broken. Luckily I have worked in electronics for over 26 years and could fix it. There were 3 out of the 4 wires broken. Just moving it to try the new NetComm caused the wires to break.

      Things to note about the W35 and the NetComm hubs: The W35 has call display, name display and shows Voice Message on the phones. The NetComm does not show any of this at all. Only number display and you have to see a flashing LED on the Hub to know you have a voice message. The NetComm seemed to be a little more stable and stronger for signal strength and the wireless router was more compatible with my equipment. The W35 does not work with my one wireless bridge. The NetComm Hub does not work when you call *611 to contact Rogers. You must use the 1-800 number. This doesn’t make sense since it is just a cell phone inside the Hub and that is the number that works on every cell phone and the W35 Hub.

      If you’re only getting Internet, the NetComm seems to be a nice unit. If you plan on enabling the phone, the W35 is far superior t the NetComm.

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      Jim Robinson 5 years ago

      A follow up on the DNS fix for dropouts on the internet ...

      I noticed that the activity lights on my hub were always blinking, indicating traffic to and from the internet. I always have one or two machines running, even if I'm not using them, but I expected that when I wasn't using them there would be no traffic. Now I'm suspecting that this might be the root of my high usage bills.

      A bit of digging found that the traffic was mostly DNS traffic and since I had changed the DNS configuration of all my machines to point directly to the Rogers DNS servers to avoid the dropouts, then all this traffic was using up my monthly allowance. Further digging with a packet capture program (wireshark) showed that it was all IPv6 traffic and the only thing on my systems using IPv6 was the Windows 7 Homegroup. I had set up Homegroup as it was Window's implementation of DLNA which allowed me to stream video etc to my TVs. I have since changed to using Twonky for that so I don't really need Homegroup, or IPv6. I disabled IPv6 on all machines and removed them from Homegroup. Now my hub traffic lights only flash when I'm actually using a computer, and I can still stream stuff to my TV. I'll be looking closely at my next bill to see the effect.

      So the end result is that if you need to use an external DNS server to stop the dropouts, don't also be using IPv6 or Windows 7 Homegroup.

      Best Regards and have a Happy and Prosperous New Year :-)

      Jim.

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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      That sure would be nice John! Without the heavy traffic we'll get better throughput for sure.

      Please, all you iPhone and Blackberry users, upgrade to 4G 8=)

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      John Griffin 5 years ago

      My take is that as the 4G network picks up steam, there is going to be a massive diaspora from the 3G to 4G leaving the congestion on the 3G network to settle down and sort itself out. Those of us who find the 3G network adequate to our needs will find a real improvement in service. Just a thought...

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      LoneWolfMuskoka 5 years ago from Huntsville, Ontario, Canada

      Thanks for the update Renn. I'm still sticking with the W35 myself. It does the job (although the periodic lockups still occur -- tres annoying).

      I took a look at the plans for Rogers, Telus and Bell recently, and they all seem to have stabilized at the same plans but Rogers still has the lowest price for over the 10GB.

      I'm not sure if I'll make the jump to the NetComm just yet. I like the fact that I'm hearing people find a stronger signal with that unit.

      Let us know what the Boss decides 8=)

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      Renn 5 years ago

      Rogers does have a 4G Hub out now but it doesn't have the phone. It's the NetComm 3G25W-R. I don't know how the plans would work but you need to add the extra speed to the plan which costs about $10 more per month.

      The price has gone up quite a bit since I bought my original Hub but since we have a Plan, we keep the price. Since we are trying the Netcomm 3G model, they continued our existing plan so our prices won't go up.

      So far, my new Hub is working great. The signal strength is maximum all the time (the W35 was 2 to 3 out of 5). Speed is good. Downloaded a TV show yesterday and was getting about 600kb/s consistent speed. Phone calls are clearer and we have had no dropped calls at all so far. The only draw backs to this model are; it has no name display at all, only number (The W35 use to show names once and a while). It also does not show voice mail on the phones, only a flashing light on the Hub. The W35 use to show "Message Waiting" on our phones. The new Hub does have the pulsing dial tone to indicate there is voice mail but it would be nice to have an indication on the phones.

      We still have a few days left to try this. It's up to the "Boss" if we keep it or not. We have no other choice for Internet here except a couple of really bad wireless Internet providers. We've been happy with the Internet but it would be nice to have more bandwidth. With 3 kids, it doesn't take much to use it up. Our phone is portable so we can take it with us camping or travelling within Canada.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      It's too bad that the W35 isn't working well. I don't know if they had a lot of problems with them deteriorating over time like that. Mine seems to be working good. I had to get the first replaced due to a firmware issue (basically Rogers tech support had me "upgrade" to an older firmware that wasn't compatible with the newer login database -- performance was actually better).

      Anyway, my 2 years is up and I'll probably want to upgrade the hardware at some point, but I'll probably wait until 4G stuff rolls out.

      Let us know how the NetComm pans out for you.

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      Renn 6 years ago

      Well, I finally got replaced my Ericsson W35. At the start, it worked great but recently it has started to degrade. The LEDs on the front are now faded, the signal strength is about half of what it was when it was new (even with an external antenna), dropped phone calls constantly happening and the list goes on. Since it's over a years since we bought it, too bad for us. Rogers won't do anything about the defective product.

      I just received the NetComm 3G10WVR2 and am going to give it a try (have 15 days to try it). Already, the signal strength is far better than the W35 had (and no need for an external antenna), Internet is about the same speed. I'll have to wait until we have some phone calls to see if the phone is any better. If we don't get the dropped calls, we will probably stay with this newer Hub.

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      Rockin Rog 6 years ago

      Still going strong on my Rocket Hub with a static IP network setup to help with my wireless printer from being on the lost and found list.

      Anyways, yup...been awhile and am very please with my Rogers Hub and 5Meg down average connection. Can't speak for the masses however it works for me and the several I've referred to Rogers in my rural area up here.

      Just recently bit the bullet and bought one of those fangled star bangled Rogers Motorola Razr dual core phones to play around with. To say the least it's very addictive and with a 6 Gig package I'm all teeth. Can't believe how much you can do with this phone...the whole world is in his hand could be the slogan that's for sure.

      Anyhow, here's hoping the rest of you can breath easier with your service.

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      Dave willis 6 years ago

      Wow this is GOUGING. Rogers must really hate it's customers.

      This is unacceptable. 95% of Canada's population lives within 100km of the USA border, so I doubt the cost of infrastructure is breaking the bank, especially considering the money the Canadian government has given to Bell and Rogers to build the network.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Bob, that is a shame that they strung you along like that. I think you should complain until you get more than just being allowed to get out of the contract early. They failed to provide you with the service that your contract specified so you should have several months of refunds coming if you ask me.

      I've been quite happy with what the hub and Rogers have done for me, but it really bothers me when I hear stories of people who get shafted.

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      Bob 6 years ago

      1yr 6mns into our contract with rogers. with a service that has degraded to worse than dial-up and constant dropped calls, lot of the times it just doesn't work. rogers have finally told me that they have no plans of fixing the problem so they will let me out of the contract.

      this after telling us all along there was nothing wrong, and any time we complained they sent us another w35. at least now they acknowledged it is a network problem.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Thanks for the update Jim.

      I've had problems with dropout before adding an inhouse router to the mix (i.e. when I had just the hub) but I haven't tested it without the extra router in a long time -- I had to add the extra router to get my network harddrive attached. For some reason it would actually shut down the hub when it powered up.

      I haven't had much problem with dropouts until recently when the weather started to get wet and cool. Yesterday was particularly bad (we had freezing rain, then wet snow).

      We'll see how it goes today. I'll have to look into setting the routers up as you've described.

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      Jim Robinson 6 years ago

      A follow up on my dropout experiences.

      A bit of digging when it dropped internet showed that the phone still worked so I was still connected to the tower. The hub status screen also said connected and I could actually ping addresses but not resolve names, so it was obviously a DNS problem - as mentioned by obastable above.

      My setup is that I have a D-Link router for my house network, connected by wire to the Rogers hub, and I turned off the wifi in the Rogers hub. This means that the D-Link issues addresses to the house computers, including a DNS address pointing to itself. It in turn receives an address from the Rogers hub including a DNS address pointing to the Rogers hub. Each of these units is supposed to pass DNS requests on up the line to the Rogers hub which is configured by the Rogers network with real DNS server addresses. So, what was happening was that the Rogers hub would forget to pass DNS requests on up the line, and so internet no longer worked, although the connection was there and ready. I reconfigure the D-Link with the DNS server addresses from the hub, so it now issues those addresses to the house computers and there is no more 'passing up the line'. I've not had a dropout in over a week now. This also shows that the Rogers DNS servers are operating correctly and consistently.

      Hope this helps those who've been suffering dropouts like I was.

      Other than that I'm still very happy with the connection and the speed, and I'm happy to pay the price for the service - good value for me. :-)

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Hi Brandon -- want to share some news with us? Or just out trolling?

      Perhaps you should read the article before you trash the hub. It's not for everyone, but we don't all live in the city where there are options.

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      Brandon 6 years ago

      your all stupid for getting this hub. wait till you get your $100+ bill every month. I changed providers and through mine away.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Well, hurk123, it seems that you've smelled the coffee for us!

      So, do you get 100 mbps? 40? Which is it? Can you prove it? Are you in a rural area with no fiber, DSL or anything else? I know you're not getting that with satellite or cellular. I doubt you get that with WiFi or even with cable. You're talking T1 speeds here and we just don't have the infrastructure in rural areas for that.

      While I agree that Rogers is driven by greed and support will often give you the run around, they provide a service that I can't get anywhere else. There ain't no small companies around here that have anything better than Rogers or Bell.

      I guess that makes me a fool, but it sure beats dialup speeds which is the best I could get before.

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      hurk123 6 years ago

      well lissen folks all this hip talk a-bought rogers stick or hub that is 4 fools that cant shop ... Now i read most of the facts but I get 100 mbps. 4 speed & 40 MB not 3 or 5 or 7 like rogers sell to suckers & no contract & all you pay is $50.00 a mounth Sorry wake up & smell the coffee not rogers greed Rogers could sell a fool any-thing now come on here Shop there is small companys out there that want yer bizz. rogers is too wrapped up in greed they just want yer $$$ & if you have a problem then they will shove you all over the world hoping that you will live with it, & give up Now shop & save never mind the stick or the hub think shopping & read the fine print there is better out there all you have to do is look

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Thanks for sharing your experience and techniques obastable! I appreciate your passion and also that you are polite with people. Hopefully everyone will take that part of it to heart along with the other advice.

      It truly is in the best interest of Rogers and other providers to make us happy, so if we are persistent and polite we'll see results like yours.

      It looks like your 2nd comment was cut short. Hopefully you can complete that soon. HubPages may have a limit on the length of comments.

      Thanks again for sharing!

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      obastable 6 years ago

      Dealing with Rogers Customer Service 101 - A not so brief how-to:

      I have been a faithful Rogers customer since the birth of their Rogers @Home service. This was a glorious time of cable internet, when it was $35 a month for unlimited speed and usage (and man was it FAST!). Over the years I've enjoyed their cable internet, t.v., home phone, cell phones, and now that I've moved out of the city I utilize the Rocket Hub (love that I can take it to the cottage, too).

      I have never paid an installation fee for t.v., phone, or internet.

      I've never paid an activation fee ... for anything.

      I received 2 Blackberries about 3 years ago ... free (I did not qualify for an upgrade either).

      I received 2 iPhones about 1 year ago ... also free (still no qualification for an upgrade).

      When I still lived in the city, I paid $10 a month for my home phone with caller ID, call display, voice mail, and Rogers Network Calling with long distance.

      At that time I also paid $30 a month for their tier 3 cable internet service (cost $45 then, about $50 now), and received the modem rental for free.

      Also at that time I had a cable t.v. package with all the specialty channels + all the movie channels + 2 digital terminals for $50 a month.

      Not to forget the bundle discount that was applied on top of my account credits ... :)

      Currently I just have the RH & the iPhones. I pay $50 a month for unlimited use on the RH & $50 per phone. The phones may not sound cheap at first BUT that $50 includes all iPhone features (visual call id/display/voice mail/etc) network calling +long distance, 500 anytime minutes, and 6gb (yes 6 GIGS) of data - the standard data pack is 500mb - 1gb for the same price I pay for 6gb.

      How do I get Rogers to give me so much stuff for free/cheap? Quite simply, I complain.

      Politely.

      If I'm not 100% satisfied with a feature of my service, I make sure they know about it. If the problem persists, I complain about having to complain about it (they generally offer you a good will credit of $10-$50 when you do that, applied once to your next bill). After all, it is their responsibility to provide the service that I'm paying for. If it's not being provided satisfactorily I don't feel they deserve my money. Pretty plain and simple.

      Always check your bill & make sure it's accurate. Double check the math on all of it & make sure you aren't overpaying. I've had this happen with my bundle discount, where it was applying only %6 instead of %15 - I didn't notice for a few months, and once I did notice it I wasn't impressed - I now check my bill thoroughly every time & if there's so much as a $0.02 discrepancy I make sure they know about it. You might not feel that a few pennies is much to you, but when it happens to a few hundred thousand people at the same time that's a pretty big difference in Rogers bank account.

      If you aren't satisfied with anything, and I do mean anything, about your service then make sure you tell them. File the complaint with a CSM and your issue will either be resolved (if it's possible) or you will be compensated on an on-going basis until it IS resolved. An example of this would be the quality of your home phone (or phone through your RH). If you're getting shoddy sound then let them know. If you find you're getting really poor speeds when doing only one or two specific tasks then give them a load of hell as this is a rather touchy subject currently being taken up with the CRTC. Rogers (and Bell) throttle p2p (peer-to-peer) traffic, unfortunately the software/hardware that performs this task cannot differentiate between p2p traffic and many other types of internet traffic - this results in non-p2p traffic being throttled and, consequently, reduces your functional use of the internet (for instance, streaming some audio/video, uploading or downloading pictures, many of xbox live games and RPG's such as World of Warcraft suffer massively - they are throttled as p2p traffic even though they are not such). If this is happening to you, let them know, and make sure you make it clear that you'll be filing with the CRTC about it, too. After all, if you aren't performing p2p tasks they have no business limiting your use of a service you pay for.

      Always be polite with the CSR's and tech support you speak with. They aren't overly educated on the products, and if you have a hard time understanding them and/or you don't like or agree with what they're saying then you always (ALWAYS) ask to speak with someone else. This should always take you to a CSM, or in the case of tech support, someone at tier 2 or higher depending on the problems you're having. I've only ever had one instance where the CSR refused to forward me to their manager & chose to hang up on me instead. Like I wouldn't call back ... pfft.

      A CSR's job is to answer frequently asked questions, fix minor things if they can (most of the time they can't), and sell you as many products as possible. If this is the only level of customer service you speak with at Rogers you will never be a happy customer. On the other hand, a CSM's job is to make sure that every person directed to them gets off the phone happy and contented with giving Rogers their money, because if they fail to do that then they know you can take it higher up to the Office of the President, where their name becomes attached to your problem (not good for the CSM).

      I know this all sounds like I must be the worlds biggest complainer, but I'm pretty passionate about consumer rights. I work quite hard for my money & I don't like feeling that it's being wasted or I'm being taken advantage of for it. While I may voice my opinion quite regularly, I always do it politely. Every CSR answers the call by giving their name & asking how they can help you. My first words are always "Hi 'insert name here', how are you today?" I let them answer, then I respond with either "I'm sorry to hear that, hopefully I don't make your day worse but I'm having some issues with 'insert the problem here' and was hoping you could help me out with it." OR "That's great to hear, hopefully I don't ruin your day but I'm having some issues with 'insert problem here' and was hoping you could help me out with it." 10 times out of 10, if it's something the CSR can fix, they fix it. Treat them like people, they really do appreciate it, because they are people, doing a job in a high stress environment that many of us despise and would never want.

      If they offer you a solution that you aren't entirely pleased with then ask to speak to a CSM (manager) but do so politely. "Hmm, well, I don't know. I don't think that really addresses the issue for me" OR "I realize this is the best you can offer, but I really don't feel it's fair compensation for the trouble or lack of service this has caused." Then you ask to speak to the CSM. Have some idea of what you'd like to get from them, because the CSM will ask you what you want and feel is fair compensation, and then they will find some way to give it to you if it's within their means to do so.

      ^ Re: the above. This is why I have 6gb of data on the iPhones (also why we have the phones). When we got the phones our plan was to include unlimited social networking. Well guess what? iPhones aren't capable of differentiating usage, and so providers cannot provide unlimited social networking on them. We found this out, eventually, after complaining about constantly going over our data limit when all we did with the data was social networking & check the weather or traffic while out. The CSR was unable to provide a solution, she didn't even try & immediately forwarded me to a CSM without me even requesting it. The CSM asked what I wanted her to do, and I replied by stating I wanted a cell phone plan & data package that provided the capacity to perform like the one I was originally sold, at the same price I was currently paying. Her solution was to add 5.5gb of data to each phone for free. I'm pretty happy with that!

      Anyway, I hope some of you can take something from this. Yes, Rogers can be expensive. Yes, their CSR's are not the mos

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      obastable 6 years ago

      Thanks for this hub, Lone Wolf, it's been a great read for me on and off over the past week. I didn't quite make it through all of the comments yet, but I wanted to post a few things before I forgot. This may be a long post, and if I'm smart I'll remember to break it up in to a few to focus on some particulars.

      Firstly, connectivity issues!

      For anyone experiencing connectivity issues (your hub disconnecting) do yourself a favor & log in to your hub and check the log. If you seen anything like this:

      wuid_cdb_may_set: Permission denied

      cdba_get_value_c (cellular.3g_bands) failed: Permission denied

      Then contact Rogers customer service immediately. This error in your log indicates your tower is over subscribed and it cannot provide you a connection because none are available. I learned this via a tier 3 tech support guy who was very friendly & helpful in figuring out why our Rocket Hub dropped from 7mbps to 0.19mbps within the first 4 months of purchase & constantly dropped & failed to reconnect for up to 5 hours. Contact customer service & say you want to file a complaint with a Customer Care Manager. You'll either be put on hold for a bit or given a call back within 48 hours. File your complaint with the manager & request a credit be applied to your account as Rogers is failing to provide a service you're currently paying full (and very inflated) price for. An over subscribed tower is out of your control and the onus falls on them to either A) let you out of your contract scott free, or B) compensate you for the inconvenience. Be prepared to be outraged when the CSM tells you that they can only apply a $10 per month credit for this & ask them how you can go about filing a complaint online with someone higher up (make sure you get the CSM's name). After this, go to the Rogers web site, and file that complaint with the Office of the President. I did this and as of last month I now pay $0.00 for my monthly RH plan, however when it works well I do use it and I DO pay the overage charges (we have data only so it caps at $50). I was also credited that plan fee back to the date that I initially contacted customer service about our declining connectivity and disconnects (all told quite a few hundred dollars). I'm in Kawartha Lakes & less than 1km from the Rogers tower ... Office of the President has assured me the "reduced rate" for my plan until a new tower is built to service the area (planned to start construction in Spring 2012).

      If you use Windows Vista (this ONLY applies to Vista):

      Windows Vista has issues with how it handles DHCP, and some of your lost connectivity may be due entirely to your computer itself. Go to this link, and follow the instructions (either do it yourself or quick fix):

      http://support.microsoft.com/kb/928233/en-us

      If your RH is showing connection status & you find you can't surf the web:

      The problem often lies with Rogers DNS servers (if you use Windows, this would be apparent when you select the "diagnose & repair" option and it tells you it's unable to resolve the DNS server). You can bypass this manually through your computer (sadly we can't do it directly with the RH), by going to the this site & following the instructions (it's free, simple, and far faster/better than Rogers servers):

      http://opendns.com

      If you have multiple computers on your hub you'll have to manually change the DNS settings in each one, however I've not had a "failed to resolve DNS" error since I started using OpenDNS some time ago - which is far preferable to having it happen at least once a week.

      That's it for this post. I'm going to do another focused on Rogers, specifically how to deal with their customer service. I might possibly be the only person I know, or have ever heard of, who gets everything they want for the price they want (if not free then discounted, sometimes incredibly so). I've read a bunch of horror stories here, so I figure I'll share how I do it & maybe turn some of you into happier customers. :)

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      Jim Robinson 6 years ago

      Follow up on my experiences with the Netcomm 3G10WVR2 hub ...

      It still works very well and gives consistent speed, but two issues have arisen - neither a big enough deal to make me call support :-)

      Disconnects - it will suddenly lose internet ability. I hesitate to say it loses internet connection as all indicators show it is connected, but I can't get to any websites. Rebooting it through the Administration tab on the hub configuration page fixes it. I have to do this about 2 times a week on average.

      The phone system is working well and continues to work even when the internet is not working, but many people who have called me complain about the echo they hear on their phones. I suspect it has something to do with my phone system being a base station with cordless handsets, but I've not looked into it any further yet.

      I read with interest the posts about their being a cap on usage billing at $125, so I tried it out by just using it unfettered. I ended up with a total of 29GB for last month. By the contract that should cost $85 for 10GB ( I have phone on it too) plus 19 GB at $10 per GB so another $190 for a total of $270. My actual was $135 for wireless plus $23.40 for phone making a total of $160.75 - government regulatory fee of $2.35 in there too. All of that attracting HST of $20.90 for a grand total of $181.65. This might seem high but it compares to $65 for internet + $45 for phone that I had before and it's not so outrageous considering that my speed is about 5 times faster than before. This month I'll be a bit more circumspect about downloading, and see what that brings :-)

      I notice that they have added a 15GB level now so that might affect the cap on charges they've been using. It's $95 a month for data and $105 for data with phone.

      Jim.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Thanks for the update Brian. It's too bad that you aren't getting the boost that you'd like from the antenna. But if you're not noticing an increase in speed or more reliable connections then you probably don't need it.

      Some people have reported significant improvement with an external antenna that is properly aimed. Others have found no significant improvement.

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      Brian 6 years ago

      Hi LWM! Just an update re status with my hub. To recap I am a two year 'user'. Started out with a W35. It ceased to function after a year and a half. Could not get a replacement W35 so opted for the Netcom unit. Four months later I am back with a W35 (they found one). The netcom does not have the horsepower that the W35 has (I am in a fringe area). No question! The best of a questionable lot I guess. I also opted for an indoor antenna (Wilson 1351 - $98.00 at Rogers) that improves reception somewhat. Not sure if I will keep it. Stay tuned!

      FYI,

      Brian

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Hi Janet. I'm assuming that your 2nd number is 54kbps if that is your upload speed. While this is much better than dialup, you should be getting higher speeds than that. It sounds like you're not getting full 3G connection.

      With the Ericsson version of the hub you should see a "3G" symbol lighting up just above the "tower" on your signal strength. If that isn't lit you're not getting the full speed. I'm not sure what it would look like on the Netcomm unit if you have the newer one.

      Talk to Rogers support about that to make sure you're getting a 3G signal.

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      Janet. J. 6 years ago

      I live in the out skirts of town and was able to get dial up only. Finally, I bought the rogers hub but needed the outdoor antenna also. I bought my anntena from rfconnectionshop.com. The cost was 1/2 the price the Rogers store wanted and it was shipped in 3 days. I figured out where the tower was, went on the roof and attached the anntena in the tower direction, follow manufactures directions also and there you have it. I am getting 154kbps and 54mbps. Way faster than any dial up. I am very happy so far.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Nice speed numbers Jim! I always want to see UL a little higher when I'm uploading things. But for normal daily internet/email use it is fine.

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      Jim Robinson 6 years ago

      Vianet shows me DL-4.95 and UL-0.85. Makes me happy :-)

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      John Griffin 6 years ago

      And I thought I had bookmarked every speed server in the known world. Vianet is new to me. It shows: DL-3.88Mbps and UL-1.22Mbps (a slight improvement over Speakeasy results). Not too terribly shabby IMHO.

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      LoneWolfMuskoka 6 years ago from Huntsville, Ontario, Canada

      Thanks for sharing your experience Jim. I've heard mixed things about the Netcomm unit (just as we have about the W35) so it is nice to hear good reports once in a while too. It sounds like it is working better for the phone than the W35 does.