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Smart Bro Wireless Broadband is a Big Disappointment

Updated on October 31, 2016

Very Bad Signal and Service In the Province

This is a rant against Smart Bro Wireless Broadband, however, the spirit of fair-play I would like to make it clear that I have no problem with their services in my Manila office. I’ve been using this ISP in my Manila office for two years now and despite some minor problems, it has been generally good.

In my residence however, it is a totally different story. I am not exaggerating but to me it is like a total disaster and this is the reason for this rant. It was a big mistake when I thought they could give the same good service outside of Manila. I live in San Pedro Laguna and sad to say Smart Bro has totally disappointed me as far as their Wireless Broadband services in my place is concerned.

Very Slow Connection

I decided to subscribe to Smart Bro Wireless Broadband because I have no patience with slow dial up connection. But alas, the high speed connection that I was expecting was never delivered to my home by Smart Bro. We’ve been suffering from Smart Bro’s extremely slow connection for 10 months now. It has never compensated the money.

I’ve been paying them. We can only get faster internet speed during midnight. Does it mean we have to stay awake till past midnight all the time so that we could get faster internet connection? What kind of Broadband service is this? Indeed Smart Bro Plan 999 wireless broadband has disappointed me to the hilt. I made a very big mistake in getting their services.

Smart Just as Bad as PLDT

I should say this is the worst experience I have ever had as far as internet wireless connection is concerned. It takes forever before a web page is loaded and worse, reporting this problem to their Customer Service Hotline is just as big an ordeal. If they are very poor in internet connection speed they are just as poor in attending to the customers’ phone calls! It also takes forever before they answer the telephone.

Smart Bro is just as bad as their sister company, PLDT in terms of attending to their customers. There were times; I had to just put down the phone for I could no longer bear the wasted time. Imagine the 40 to 50 minutes of continuous ringing but nobody was attending! this is an extreme test of patience and a great ordeal.

Very Bad Customer Service

One time I was able to successfully get through their customer service hotline after about 45 minutes of waiting. When I was finally able to talk to a customer service representative he has nothing to say but sorry. Sorry is all that he could say and was trying to console me by saying that they are already doing something to solve this long time issue. Well, I was not at all consoled.

Pre-Termination Means Paying The Entire Contract No Matter How Bad Their Services Are

At any rate, after my complaint they sent people to fix my antenna. For two days, the connection got better but on day three the same problem re-occurred and up to this writing it has not been fixed yet. Out of exasperation, I thought it would be better to terminate their services. So, I dialed their customer service line 672-7277 and patiently waited for 40 minutes before my call was attended by a CSR.

I told him about the same problem and my intention to terminate the services. But my temperature rose to the highest degree when I was told by that CSR that if I opt to pre-terminate the contract, I have to pay the remaining two months to complete the whole year of subscription because my contract with them is for a year.

With this I was not able to control myself so that I told the CSR these words "YOU MUST BE STUPID! I'VE BEEN PAYING RELIGIOUSLY FOR SERVICES THAT WERE NEVER DELIVERED TO ME SATISFACTORILY AND YOUR INABILITY TO DELIVER LED ME TO DECIDE ON PRE-TERMINATING BUT NOW YOU ARE TELLING ME I SHOULD PAY FOR THE REMAINING TWO MONTHS!"

The CSR was for a while dumfounded and all he could utter was “Ma’am please don’t call me stupid!” My words were indeed too harsh and I felt quite sorry. The man on the other line is only a CSR and he was only repeating what was being fed to him by the Smart Bro Management. But in a way, I thought it was good that I said those strong words so that it could reach the Smart Bro Management in one way or another.

They Will Not Cut Services Even If you Don't Pay

Well after that conversation with the poor CSR I decided not to waste time calling them again. I knew I have all the rights to dispute this matter but I found it such a waste of time to talk to them again. The best thing is not to pay the monthly bill so that they will cut the services themselves.

But the worse part is they will not cut even if you don't pay your bill. They will keep the connection even if they know you are not paying anymore because they want you to be indebted to them. They will also keep sending you bills. If you keep not paying, they will send you demand letter and if still you ignore wait for a letter from their Lawyer.

Don't Be Afraid, Don't Pay For Services Not Delivered

Receiving demand letters and then finally letters of warning from their Lawyer does not mean you should pay. Why would I pay for services not delivered? I have repeatedly complained but no improvement ever happened. They should admit they have no sufficient facilities to improve their services and they should rather just close their business rather than let the customers suffer. It would be so stupid to pay for on and off, and very slow connection. No way! If they would sue me then I would sue them back.

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    • profile image

      braun 5 months ago

      I have Globe internet wifi, when I first got it installed it was ok not great ,but for Phillipine standards not bad. Then it began, the speed dropped from 10 Mbps to .06 to .20 Mbps. I had one set of tech's come out and it improved for a day. Then went right back to snail pace, I called the customer Service Hotline and finally was able to speak with a patient, nice gentlemen names Ron. He assured me there would be two tech's out the next day by 13:00 to 20:00, they arrived at 14:30. The tried switching out modems but replaced the old one back in service. I explained the problem again to them and they said you used up your band width. I explained I was aware of bandwidth caps but they should refill every month as you paid your new bill. they agreed, I then ran a couple of speed tests for them and showed them a page full of results with the same sorry excuse for a service. At that point they left and said they would go back to the office and fix the problem. It's been three days now and nary a word from anybody. To add insult to injury my service had degraded even further. This is a sad commentary and one reason this country stays in the stone age. Because Politicians protect their own interests a head of the people, I had high hopes the new president Duterty could get this turned around. I think he is trying but is playing against a stacked deck the same as Trump in America.

    • profile image

      Mariefeb 22 months ago

      Hello po,sa mga nabasa ko meron din pala na tinatakot na ipublish sa dyaryo ang name at kaduhan ng estafa.ano un kriminal dahil lang sa hindi pagbayad sa kanila?

      Talangn hindi ko na sinagot mga tawag pati mga sulat ng collecting agency,meron p nga tumawag nun xa da2 c attorney sagot ko cnong attorney at cno tntawagan.

      Sagot ko lng mali kako ng tinatawagan at hindi krminal kako ung kausap nyo .pupunta na dw cla d2 sa amin until now walang dumadating na attorney.nagpasahan pa cla ng cp nun dahil cnasagot ko ung attorney daw

    • profile image

      mariefeb 22 months ago

      Hello i need advice masyado na ako ako n sstress sa mga collecting agency n yan and last fri meron nagtex taga pj publication nmn daw at i publish name ko stafa? Tama ba un? Cnagot ko ung nagtex na ano ako kriminal? Sisihin ang smart n pagong kako.

      Kaya sabi ko pwde ako magdemanda ng harassment at adjust vexation. Ntapos ko ung 6 months nun at sabi meron ako free cp kaya kinuha ko naman un pl naka lock in period n ako at klngn bayaran pati ung phone at 25months lock in .

      Sobra ng panluluko ginawa ng smart. Pag wala cgnal hindi nmn nbbawas sa bayarin buwan 2.

      Kaya sabi ng mr ko ipaputl na at hindi ko na binayaran at 19th dw ung phone pati byad s termination.

      Bakit ko nmn bbyaran ung hindi ko nagamit. Hindi po ba? Ano po kaya dapat ko gawin at balak ko narin po magtanong sa PAO..

      Salam,at

    • profile image

      junbal 22 months ago

      I paid 99 pesos for Smart (bro) life entertainment bundle last November 2. (I'm using and Android phone) It is supposed to give me 90 minutes of tri-net calls (Smart, TalknText and Sun), 400 all-net txts, and 500 MB data all for 7 days (so it means my subsctiption expires on November 9)....It's still Nov 8 and I can't even use my facebook account wtfwth. Smart Bro is sooooooo sooooooo verrryy USELESS...pweh...grrr....yuck @ Smart Bro!

      If I have the money I will build my own ISP and Telco with better service than either Smart or Globe ... !

    • profile image

      smartsucks 23 months ago

      I got my smartbro pocket wifi wayback April 2013, and ever since, I have been paying them religiously before the due date, sometimes 2 months in advance pa. In the first few months the connection was slow but ok. Come the 2nd year of my subscription and I was experiencing connection problems continuously. I came to the branch where I bought the pocket wifi for it to be checked, but they only suggested that I wait for 24 hours until they fix the problem. The connection got better for 3 days, then I experienced the on-and-off connection again. I called their customer hotline but then again they only told me to wait and wait until at last I got tired of calling them. For 3 months since November, I paid for the service I never got. I planned to wait until the supposedly termination of the contract last April. But when I was trying to pay in February, the cashier couldn't seem to find my account number anymore and so I was not able to pay. I called their hotline, and was told that my account was temporarily disconnected already due to late payment. So I told the customer service to just terminate my contract already, and was told that I have to pay for the remaining 2 months, plus the disconnection fee and the interest. I told the agent that I will pay but they have to send me the final bill. No final bill up to now is sent, only demand text messages by the collecting agent and some Atty. Causing and ADA Law Office. But when I checked the forms I signed, I did not see any lock-in period stated there so I decided to just ignore the text messages of smart. Plus I saw this blog and knowing that many share my sentiments, I got braver to ignore the demand messages. I am planning to send a complaint letter to NTC. Next month, I will change my contact number to have peace of mind..

      Can the others who posted previously before me update us of your status now? Was there anyone sued? Hoping for some reply. Thanks.

    • profile image

      Not so Smart:( 24 months ago

      BenJam

      Same thing happened to me last September 5 lang ako bumili ng Smart bro 3.5 big bytes 499 nila after a day pinabalik ko sa mother ko yung pocket wifi para i connect sa Gadget niya kase siya naman ang gagamit. Para din lagyan ng password. Pag dala niya sa Smart center ayaw na mag connect si sabi irereport daw nila and wait for a text. After 3 days wala pa din. I called them and reported the situation and they told me to wait and check dahil they are still investigating. After 5 days binalik ulit sa smart center when they checked wala ng load. Hindi nagamit pero wala na agad load?! Their explanation is dahil daw nung 5th day of the month ko nakuha yun hindi daw yung full data ang nakuha ko less that 3.5 pero sabi ko kahit pa without even using it pano naubos?? After of almost a month of being patient and nice nagamit ko din ang smart bro ko on the 26th but after 2 days, wala na nmn! And ibinalik sa smart center at sabi ubos na allocated data! Wow! After a month of waiting 2 days lng pala ubos agad to think na viber calls lang ang nagamit namin?without video pa! so dahil nagamit ko na siya baka magkaron na ko ng termination fee at ma stuck sa poor service nila:(

    • profile image

      Mr. Frustrated Smart User 24 months ago

      16 months ago I wrote a post regarding with my frustration with SMARTBULOK service. It's still sad to know na marami pa din naiinis at napipikon sa serbisyo nila. I hope itong bagong papasok na ka-kumpetenxa nila ay maayos. In my opinon, bakit tayo magbabayad sa serbisyong hnd naman nila naibigay ng maayos. Lalo na kung kabuhayan natin ang naka-taya dito.

      Smart-LOLOKO!!!

    • profile image

      Shieldwolf 24 months ago

      2yrs ko pa na post yung di ko binayaran na walang kwentang service ng PLDT. Naka receive din ako ng sulat from PLDT na kesyo idedemanda daw ako tapos may tumawag pa sakin na Lawyer daw. Dedma lang ako, wala nmn nangyari sakin. Wag bayaran kung hindi nmn karapat dapat na bayaran. Pag ok yung bagong Telstra lipat tayo dun. =)

    • profile image

      Cardz 2 years ago

      Hello there. This is my experience with Smart Bro USB modem. I bought the device since 2008 I think, I used it continuously since 2009 or 2010 when the 3G signal became available. I'm in a mountainous area of Baras Rizal by the way. The first few months we've been enjoying impressive internet speed, all ten computers could connect simultaneously even at one bar signal, then it throttled down gradually until it only reached a constant download rate of 256Kbps. We've been subscribing to unlisurf until this September 2015, but I don't think I'll still subscribe next month. Their service has become so bad as I write this, we're only getting a measly 70Kbps average download rate. It's been 5 days already and our livelihood has been ruined. We have lost customers who are loyal to us even if we had a slow internet connection before, now they are all gone, a big thanks to Smart. I'm planning to remove internet services in our shop 'cause I don't think the service will normalize anytime soon and, I have no plans of taking PLDT Ultera 'cause of numerous complaints that I have read from online articles and blogs, and the 3 year lock in period. Currenly, my competitor shops are using that PLDT Ultera in just under a month, well I wish them luck. For now, I'm busy restructuring my PC rental shop without internet. It's very difficult without it but, we started in 2009 without it anyway and we are the first to offer internet rentals in our area. Sadly, it is supposed that services should be improving but in Smart's case, it is the opposite. Anyway, we have other services in my shop not found in my competitors so, we may still survive without internet, wish me luck and thanks for reading. Have a good day everyone.

    • profile image

      Sheng... 2 years ago

      Smartbroken nga tawag eh...wla pa nakasuhan na tinatakot nila gamit ang abogago daw...sila kaya kasuhan mo dahil nauto ka nila...

    • profile image

      BenJam 2 years ago

      Last Aug 27, I got my smartbro plan499 w/ 3.5GB capacity. it was activated on the next day. after some light browsing and playing COC, I received a text that i only have less than 700MB left in my plan. I checked the portal for my consumption and the record indicate that I already consumed 1GB of data for just an hour of using. Tumawag ako sa customer service and i-investigate daw nila and i-forward ang concern ko. while waiting for feedback, nilipat ko ang sim sa CP ko to monitor the actual usage since baka may problema ang smartbro device at maiwasan ang ibang kumo-conek. while connected, i received a text notif every 5mins re 700MB balance. tinawag ko ulit ang concern ko and even reported it personally. wala pa ding action. yesterday, I checked and turn on my data plan, and received a new message. Fully consumed ko na daw ang plan ko. wow galing! hindi ka na nga gumagamit, nauubos pa din. Basic math lang, yong unang gamit ko, naka 1GB na daw ako and less than 700MB na daw na consumed ko, hindi pa din nag sa-sum up to 3.5gb. hmmm!

      nakikidagdag lang sa mga nag nag lalabas ng sama ng loob...

    • profile image

      BenJam 2 years ago

      Last Aug 27, I got my smartbro plan499 w/ 3.5GB capacity. it was activated on the next day. after some light browsing and playing COC, I received a text that i only have less than 700MB left in my plan. I checked the portal for my consumption and the record indicate that I already consumed 1GB of data for just an hour of using. Tumawag ako sa customer service and i-investigate daw nila and i-forward ang concern ko. while waiting for feedback, nilipat ko ang sim sa CP ko to monitor the actual usage since baka may problema ang smartbro device at maiwasan ang ibang kumo-conek. while connected, i received a text notif every 5mins re 700MB balance. tinawag ko ulit ang concern ko and even reported it personally. wala pa ding action. yesterday, I checked and turn on my data plan, and received a new message. Fully consumed ko na daw ang plan ko. wow galing! hindi ka na nga gumagamit, nauubos pa din. Basic math lang, yong unang gamit ko, naka 1GB na daw ako and less than 700MB na daw na consumed ko, hindi pa din nag sa-sum up to 3.5gb. hmmm!

      nakikidagdag lang sa mga nag nag lalabas ng sama ng loob...

    • profile image

      gie 2 years ago

      totoo po ba may nakukulung dahil sa hindi pag byad ng bill..nag send po kasi saakin ang smart bro ng letter to file a case pag di nmin cla nabayarn..paano nmin sila babayarn kung ganon ang sebisyo nila.

    • profile image

      Gio 2 years ago

      Guys, Ganito din po ang nangyari sa amin... biglang may nagtext sa amin na 15k po yung babayaran naming bill. Nagpaconnect kami ng internet last year tapos after 1 month wala kaming na receive na bill kaya pinuntahan namin ang opisina nila pero sinabi po nila na INACTIVE po daw ang account namin, ganon din po ang ginawa namin sa mga sumusunod na buwan pumunta kami sa ofis pero INACTIVE talaga daw tapos napag desiyonan namin na hindi na pumunta kasi hindi rin naman namin napakinabangan ang internet nila sa sobrang bagal. Tapos ngayon bigla lang silang nagtext na 15k daw yung dapat naming bayaran na bill, ifinorward na daw nila kami sa arboladura marcelo law office. Dapat daw naming bayaran ang bill :(

      Ni wala kaming nareceive na smart bro wimax kit, yung ma itim lang na parang router yung nasa amin.

    • profile image

      Mai 2 years ago

      Dont be afraid guys!! Ignore all those letters and calls. Walang nakukulong at nkakasuhan sa hindi pagbabayad ng serbisyong hindi nmn natatanggap. Smartbroken!! Note: smile and relax hindi ka magkakarecord sa NBI. Know your rights and fight for it.

    • profile image

      Juls 2 years ago

      Yeah so I'm gonna return this SmartBro WiFi device I purchased a few days ago with a FULL REFUND including the load that I spent to register on one of their stupid and useless unlisurf promos. Imagine being promised a speed of 12MBPS and upon trying it out, you can't even check your IMPORTANT WORK RELATED EMAILS and your social media account. I did get on the speedtest.net website (amazingly enough) to check my bandwidth and lo and behold! 0.01MBPS which is what? 10KBPS download rate and 0.03 on uploads... Sooooo Smart Communications promises you (up to) 12MBPS (correct me if I'm wrong) on a good day starting from the slowest speed of 0.01MBPS? WOW! Bravo Smart Communications! Bravo! You have the best marketing people there is. 12MBPS my ass! Up yours Smart! Worst ever Telco!

    • profile image

      smartbro_pocketwifi 2 years ago

      kahit magbigay pa sila ng mga customer care hotline sobrang useless nito dahil hindi naman sinasagot ang tawag mo. almost 2 years na akong gumagamit nito first few months okay sya after 6 months nagsimula ng bumagal, okay naman daw ang signal sa manila, ngayon mag 2 years na ipapa terminate ko na dahil sawang sawa na akong pumila sa napaka habang pila ng customer service sa smart wireless center kung san san mall na ko nkakadating at lagi lang naman ni re reset. unlimited daw ang plan ko pero pag sumobra lang dw sa 32GB need ko i reset meron daw akong pupuntahan sa portal hndi naman bngay kung alin dun ang i re-reset ko. BAD CUSTOMER SERVICE pa hindi alam ang isasagot at mga nka simangot pa kala mo sila yun may ari ng kumpanya. pag maniningil mabilis kapag serbisyo na hindi ka masagot. ultimo youtube hindi ka mkanood pati instagram hndi na lo-load. grabe na kya hndi ko n sya nagagamit 1 month na nagpakabit nlng ako ng iba.

    • profile image

      smartbro_pocketwifi 2 years ago

      kahit magbigay pa sila ng mga customer care hotline sobrang useless nito dahil hindi naman sinasagot ang tawag mo. almost 2 years na akong gumagamit nito first few months okay sya after 6 months nagsimula ng bumagal, okay naman daw ang signal sa manila, ngayon mag 2 years na ipapa terminate ko na dahil sawang sawa na akong pumila sa napaka habang pila ng customer service sa smart wireless center kung san san mall na ko nkakadating at lagi lang naman ni re reset. unlimited daw ang plan ko pero pag sumobra lang dw sa 32GB need ko i reset meron daw akong pupuntahan sa portal hndi naman bngay kung alin dun ang i re-reset ko. BAD CUSTOMER SERVICE pa hindi alam ang isasagot at mga nka simangot pa kala mo sila yun may ari ng kumpanya. pag maniningil mabilis kapag serbisyo na hindi ka masagot. ultimo youtube hindi ka mkanood pati instagram hndi na lo-load. grabe na kya hndi ko n sya nagagamit 1 month na nagpakabit nlng ako ng iba.

    • profile image

      Mel 2 years ago

      Hi Home Bro Wimax gamit namin dito sa bahay. Dati naman mabilis sya tapos ngaun nabagal na ng sobra. Bumibilis lang sya pag 10:30pm na hanggang mag umaga pero pag tanghali na, sobrang bagal na!

      Hindi ko alam kung ito ay dahil dyan sa lintik na fair user policy, tunay ba yun na inimplement ng PLDT and SMART? Kasi parang hindi "Fair User Policy" and tawag dyan eh, "Unfair User Policy" dapat.

      Plan 999 e2 tapos dapat "Unlimited" wow big word yun.....

      Eh ngayun nga nga ako sa pagdownload. (You can consider me as one of those users who download at least one movie a day) Pero, Anyare mabagal na nga ang DL speed kahit gabi hanggang umaga (From 150 - 250 kbps) bumababa pa ng sobra (From 5-50kbps) parang sobra nmn ata yun? Maiintindihan ko pa kung ibaba lng nila ng mga 50kbps eh peru ung maging 5kbps? Talagang naagiiwanan na nga ang Pilipinas pag dating sa Internet Connection Speed. Hindi ko malaman kung matutuwa ako sa kabulukan ng serbisyo ng PLDT/SMART o mayayamot sa kanilang walang sawang kabagalan ng internet!!!

      Paconfirm naman kung tunay nga yung LINTIK!!!!! na FAIR USER POLICY na yan salamat! :))

    • profile image

      zarin 2 years ago

      I got smartbro plan pure volume 1299 capacity of 8GB but we only use it for browsing for the first day dahil sa sobrang bagal we can't even watch youtube..the next day bigla nlang may nag appear na window ng smart, sabi we already consumed the total capacity at 1600mb nlang ang ntira..so I went to the smart store to report but they said my smartbro don' t have a password which they don't even tell me about it that's why nothing left ,which is impossible because our house is15 meters far from neighbors , we can't even watch youtube how can neighbor use if ever..they are true scammers..i want my money back!

    • profile image

      justin 2 years ago

      hello po. totoo po ba na magkaka record ako sa NBI pag hindi ko babayaran ang bills ko sa smart bro? 4 months na ako di nagbabayad tapos lagi silang tumatawag at nangungulit na mag bayad na daw po ako..

      Ano po ba gagawin ko pag kinasuhan nila ako? maraming salamat po..

    • Greenlily profile image
      Author

      Greenlily 2 years ago from Philippines

      Wala kahit isa kasi sila talaga ang dapat makulong dahil manloloko sila ng customers. Naniningil sila sa serbisyong hindi naman nila ibinibigay.

    • profile image

      Nelle 2 years ago

      Thank you po. Hindi po ba magrereflect yun sa NBI? Wala naman po atang nakulong dahil dun.

    • Greenlily profile image
      Author

      Greenlily 2 years ago from Philippines

      Why not go to the nearest Smart Office and tell them they don't have the right to charge you with that amount for you were not served well. Be bold in talking to them. It is not you who should be afraid, they must be the one. Labanan mo sila wag kang magpakita ng takot wala ka namang ginawang masama sila ang nagkulang bakit ka matatakot. Lahat ng sinasabi nila puro panakot lang yan.

    • Greenlily profile image
      Author

      Greenlily 2 years ago from Philippines

      Ignore that call, fight for your right to not pay for what was not served properly to you.

    • profile image

      Nelle 2 years ago

      I was terrified a few hours ago when I received a text na galing sa PLDT. 15,301 daw ang babayaran ko tas pag di babayaran, eh kakasuhan ako. Ang kinaiinis ko lng ako ang nkapangalan sa account na yun na supposed to be yung mother ko. Ang problema ko lng ngayon, makakakuha ba ako ng NBI clearance next year kung d ako mgfafile ng case sa akin ang SMARTBRO? Pano ba naman kase ang bagal ng connection kaya pumunta ako sa office nila, almost 2 weeks na wala kaming connection that time eh ung kapitbahay namin meron.

      IF I CONTINUE TO IGNORE THEM, IS IT POSSIBLE THAT THEY WILL SUE ME?? Is anybody here who can give an advice abt.my situation? Parepareho po tayo ng situation kaso natatakot pa rin ako.

    • profile image

      Analeza 2 years ago

      Hi po sa lahat I'm so thankful na nabasa ko now ang blog na ito, same problem lang po tau pero natakot ako kahapon kasi tinawagan ako ng law firm na I need to pay daw my bill 4181.16 pesos or else they will file me a case and pay 100,000 pesos sa sobrang takot ko I plan to pay today pero nung nabasa ko ang mga comments dito nawala ang takot ko at nabigyan ako ng lakas na ipaglaban ang rights ko, Sept. 5, 2013 to October 2014 on time po akong nagbabayad ng smart connection ko kaso last November 2014 first week nawala ang connection ko ilang beses akong tumawag sa hotline nila *1888 at first ok may technician na dumating isang araw lng ok kinabukasan sira na naman tawag n nma ulit sabi dahil friday now ang schedule ng technician is nexk week pa sa Thursday so 1 week akong maghihintay ANO BA YAN! ginagamit ang internet sa business (Travel Agency) isang linggo akong walang kita at hindi lng yan maraming time na sobrang bagal at sira connection nila makahighblood, so I decided not to pay them sus mariosep yung bill ko kahit wla akong signal continue pa rin kasi after 3 months pa nila pinutol. So kahapon ng-email ako sa law firm na summit_r04@scas.com.ph I explain to them at pinadala ko sa kanila ang blog na ito para mabasa nila. NOW I HAVE THE COURAGE TO FIGHT IF EVER THEY WILL SUE ME THANK U ALL FOR GIVING ME THIS COURAGE.... HINDI PA LA AKO NAG-IISA..GOD BLESS US ALL!

    • profile image

      beth 2 years ago

      mabuti pa close nila yang linya nila walang ka kwenta kwenta sayang lang pera ko jan di ko nagamit linya nila gumagapang sasubrang kabulukan ng linya nila,nakakahiya naniningil pa ng billings magsara na kayo

    • profile image

      KayeS 2 years ago

      I have read almost all the comments and I can relate to you all. WHY PAY FOR A SERVICE THAT YOU DID NOT EVEN USE?

      Has anybody here submitted a report to National Telecommunications Commission? I already emailed them and I am planning to give them hard copies of my letters of complaint.

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      naneth09 2 years ago

      i am from Davao,nagagalit ako ngayon sa smart bro for 6 yrs kaming naka smart bro,walang palya ang bayad namin,tiniis namin kc mekontrata.ok pa yung ilang taon natitiis pa namin pero for two years na sige kami bayad,pero napakapangit ng serbisyo,punta kami sa opis nila to complain but walang tulong silang ginawa sa amin ang lagi lang nilang sinasabi magbayad kami ng bill namin,.worst thing na nagalit ako kc ang work ng anak ko ay online dahil pangit ang service di makatrabaho ang anak ko ,tinanggal siya sa work nya,ang husband ko nagtatrabaho sa abroad walang pumapasok na mga letter di makahanap ng work,Hindi libangan sa amin ang internet,trabaho ang sa amin,ngayon na nawalan ng work ang anak ko,kaya ba nilang sagutin ang nawalang pera ng anak ko.Hindi ko na binayaran ang bill,sige pa din ang bill nila umabot n ng 2,800.today me natanggap kaming sulat galing sa lawyer nila ,di ako natakot,nagalit ako,sila ang may kasalanan bakit di akmi nagbyad sayang lang ang perang binabayad sa smart bro,di ka matulungan,gusto lang nila bayad,pero wlang maitulong sa amin,nakkadismaya ang serbisyo nila tapos tatakutin ka pa!HELLO!

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      Author

      Greenlily 2 years ago from Philippines

      Grabe talaga, bulok sobra itongn Smart Bro, dapat magsara na lang sila kung di nila kayang magserbisyo ng matino.

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      Romnick dahan 2 years ago

      GUYS PANGIT TLAGA NG SMART.KAASAR EH..PLAN KO 799 MONTHLY.TAS NGTX SILA 2700 NA ANG BILL KO..AYW KO NA MAGBAYAD,,

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      Romnick dahan 2 years ago

      BADTRIP ANG SMART ..PALN KO 799 MONTHLY .TAS ANG BILL KO 27000 MAHIGIT ..WTF,...PANGT PA NG CONNECTION

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      russel1901 2 years ago

      Hi! I have read all your concernd and comments regarding ur subscription of pldt and smartbro.

      Im from davao and i have experienced their crap services. May pa demand letter and texts pa akong natatanggap na they will bring up to court my balance of 12k na di naman namin nagamit ang kanilang services for a year.

      Last year june 2014 ngpakabit kami ng pldt internet nila yung bundle at yumg may kasamang telepono (which is a bad decision), pro napansin namin pag 6pm wla na kaming conection, poor internet. Pti madaling araw walang conection! Ano ba yan eh ang mga tao dto sa bahay gumagamit ng internet pg gabi. So useless ung conection namin with them! Pinadisconect ko after a month, pumunta pa kami ng mama ko sa pldt ofice sa ponciano pro pinapasa pasa kami sa hotline. Paminsan eh sabi nila down kanilang system! Di nila ma explain2 kng bakit ganun ka poor service nila. Tapos ngayon may demand letter ako at may mga textss na pag di ko nabyaran ang 12k na UNPAID BILL (na di ko naman nagamit sa isang taon ang internet nila) ibablacklist daw ako at ipapaabot nila sa korte ang case ko.. Kapal tlga ng mukha!! Ako pa ngayon ang mgbabayad na for one year di ko nmn nagamit ung services nila!!! In the first place wala silang na explain sa akin na kung bakit ganun ka poor ang conection nila. Pasa sila ng pasa wala naman silang maisagot sa concerns ko. Ngayon ako pa ang mgbabayad ng 12k!!! Nkakastress nkakahighblood!!!

      Alam kong walang makukulong sa mga kasong ganyan pro parang wala kang peace of mind dahil kahit everyday ka pa pupunta doon sa ofis nila, di rin nila masosolvr yung problema mo. Ipamumukha pa nila na TAYO and may LAPSES, di sila!!!!!

      May i know kung sino ang tha davao rito at may ganitong case rin? Thanks..

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      TTTTTTT 2 years ago

      monopoly na nga nangyayari sa mga isp companies natin dito, parang nagtruce lng sila to play the market eh. kung pag iisipan talaga wlang competition na nanggyayayri eh, prices are almost the same, may variation lng kunwari pero what the other lacks e'fullfill lng ng kabila, vice versa. kung makapagpadala ng demand letter parang criminal ung tao, habang automatically nman cut nla ung connection pag may delay sa bayad. pero pag sila nangulimbat ng pa piso2x kunyari sa load ng mga subscriber nla wagas. pa piso2x nga pero ilan kaya un pag meron kang 10 million na user ng ntwrk? 10 million sa isang iglap lng. nasaan ung ntc dun? napaka ipokrito naman ng iba na trying to protect pa these companies na income lng ang habol. I love my country, but i fear my government.

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      TTTTTTT 2 years ago

      nobody will care till somebody famous dies ika nga, bwct kasi ung gov. natin dito eh, ung priorities nla hindi para sa mga tao nla kundi sa mapagkakaperahan din nla. ntc?dti? ally yang mga yan

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      jeje 2 years ago

      tapos ngayon bibigyan nanaman nila ako ng sakit ng ulo kakasuhan daw nila ako ng breach of contract at sa lifeware FabTab na kinuha ko kong alam ko lang bulok ang tab na yon at aabot sa ganito hindi na sana ako kumuha nun!! alangan namang magbabayad pa ako ng internet eh sira na yong computer namin.. am totoo po bang makakasuhan nila ako ng breach of contract kong hindi ako makapagbayad sa kanila ng 15,ooo to 32,000 pesos? wala po kaming ganun kalaking pera may sakit pa po ang mama ko.. willing naman po kaming bayaran yong tab buwan buwan hanggang ma fully paid yon... PLEASE PO TULUNGAN N"YO AKO SA PROBLEMA KO..AYAW KO PONG MA TRESS ANG MAMA KO DAHIL DITO FIRST TIME PO ITONG NNGYARI SAKIN.. SALAMAT PO.:)

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      jeje 2 years ago

      here is one time na delay ang pagbabayad namin ng bill sa smart bro ng isang buwan kasi may pinuntahan kami ng parents ko pag uwi namin sa bahaybinuksan ko ang computer namin nagtataka ako kasi bakit walang signal tapos may lumabas na smartbro portal tumawa ako sa hotline nila ang sabi nila pinutulan daw kami ng internet kasi na delay yong pagbayad namin ng explain ako sabi nila sorry mam yon ho ang patakaran namin ngayon eh sabi ko okay bukas magbabayad kami sabi niya mam may reconnection fee na 500 doon ng init ang ulo ko sabi ko kong hindi lang talaga importante na may internet sa bahay namin gusto ko na talagang ipaputol yang internet nayan!!

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      jeje 2 years ago

      here is one time na delay ang pagbabayad namin ng bill sa smart bro ng isang buwan kasi may pinuntahan kami ng parents ko pag uwi namin sa bahaybinuksan ko ang computer namin nagtataka ako kasi bakit walang signal tapos may lumabas na smartbro portal tumawa ako sa hotline nila ang sabi nila pinutulan daw kami ng internet kasi na delay yong pagbayad namin ng explain ako sabi nila sorry mam yon ho ang patakaran namin ngayon eh sabi ko okay bukas magbabayad kami sabi niya mam may reconnection fee na 500 doon ng init ang ulo ko sabi ko kong hindi lang talaga importante na may internet sa bahay namin gusto ko na talagang ipaputol yang internet nayan!!

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      jeje 2 years ago

      grabe talaga sakit ng ulo ibinigay sa akin ng smartbro palagi walang signal kapagtumatawag naman ako sa hotline nila ang sasabihin sayo aayusin nila ang problema maghintay lang daw ako ng 24 hours tsaka tingnan ko ulit kong ok na kailangan ko talagang magpuyat aabangan ko kong may signal na.. sa susunod na araw tatawag ulit ako sa hotline nila sasabihin sa akin na may pupuntang technician nila tapos magiging ok na tapos balik ulit ang hina ng signal..

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      Dawn 2 years ago

      same here. thank you greenily.. kasi magbabayad nasana ako para matapos na ang gulo.. and natatakot din ako para sa nanay ko. the account was under her name kase.. Now, i am planning to fill-up a complaint form in NTC online.

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      Dawn 2 years ago

      same here. thank you greenily.. kasi magbabayad nasana ako para matapos na ang gulo.. and natatakot din ako para sa nanay ko. the account was under her name kase.. Now, i am planning to fill-up a complaint form in NTC online.

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      jeje 2 years ago

      may tumawag din sa akin last week taga ARQUILLO LAW OFFICE daw po siya representative daw sila ng smartbro kakasuhan daw ako ng breach of contract at sa di ko pagbabayad ng tablet na kinuhako sa kanila..last march 2014 tumawag sa akin yong taga smartbro may inuoffer sila tablet sabi nila mora lang daw at maganda mas hightech daw.. inu offer nila ng hulugan 2years to pay 350 pesos per month or iadd nalang daw sa monthly bills ko noong una ayaw ko kasi dagdag gastos lang aabot kasi yong tab ng 8,400 pero palagi parin silang tumatawag sabi ng mama ko kunin nalang daw namin mo kang magandayong tab tapos nong august 2014 nasira yong computer namin tinawagan ko ang smartbro na kong pwedeng ipaputol mo na namin ang aming internet kasi nasira ang computer namin at that month din pupunta kami ng mama ko ng cebu kasi may aasikasuhin kami doon sabi ng nakausap ko hindi daw pwedeng ipadesconect yong internet namin kailangan po daw mo na naming bayaran ang isang taon kontrata na aabot sa 16,ooo pesos eh saan naman kami kukuha ng ganun kalaking pera? nakiusap ako sabi ko 6 years nyo naman akong subscriber baka pwede nyo kaming pagbigyan sabi nila hindi daw pwede yon po daw talaga ang rules nila.. kaya pinabayaan ko nalang.. ngayon kakaohan nila ako kong hindi ako magbabayad ng 32,ooo pesos.. anong pwede kong gawin? tulungan nyo naman ako

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      blueberry 2 years ago

      Naku sobra talaga yan smart bro di of din cla babayaran khit may demand letter pa cla. Aba mybabayad ka e ala n nga service tpos andmi pa additonal cyarges sa halip n 1 k lng tlga babayaran ko ngulat ako at nging 4k plaki ng plaki e samantala d n nmin ngagamit connection nila dhil sa putoll na tpos pgbbyarin ka p ng mga months na wala n connection.kalokohan. kahit magpadala p cla ng demand letter di ko cla bbyaran dhil wala nmn service nila

    • Greenlily profile image
      Author

      Greenlily 2 years ago from Philippines

      Naku panakot lang ang law firm na yan, wag kang matakot, pag may katwiran, ipaglaban.

    • Greenlily profile image
      Author

      Greenlily 2 years ago from Philippines

      Naku mga sira ulo talaga, sa akin naman binutas ang bubong ko kaya pala nasira ang kisame ko pag umuulan pinapasok ng tubig, walang malasakit ang mga dimonyong nagkabit ng antena.

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      NotSmart 2 years ago

      Grabe ganito rin sa akin for almost 5 months poor signal or no signal at all...

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      Kamil 2 years ago

      Experiencing this lately. Exact sentiments. May I ask how did it go? Sis the law firm do any measures further?

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      JK 2 years ago

      now i received the demand letter seriuosly a demand letter....tang ina pala sila eh nilagay nila yung canopy sa bubong ng kapitbahay......

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      viva 2 years ago

      Last year nag paconect ako nang internet sa smart after 3 months i decide to stop kasi ang bagal dahil sa PUF pair used policy nila pag nakalag pas nang 800mb ung 3g na mabilis ginawa nilang 2g yan ang complane ko nakalagay po sa inyong advertise at service ofer na unlimited at mabilis 3g signal hindi po nakalagay sa contrack na ganyan pag na rich ung limit ginagawa ninyong 2g, ang binabayaran ko ay 3g hnd po ako nag babayad para sa subrang bagal na to 2g. Mag fifile kau nang kaso sakin sigi kakasuhan ko dyn kau hnd nyo sinonod ang ofer nyo saamin b bilang costumer, at bilang costumer may rights dyn kami lalo na ang produck na binigay nyo hnd natupad, imagine nag apply kami nang 3g na mabilis at unlimited, pero ano ang sevisyo nyo sa amin 2g na subrng bagal at at naasan ung unlimited alam ko nag aral kau pero ano ibig sabihin nyan unlimited naging limited rich of 800mb cap bagal na unlimited ba yan, at isa pa after that 3 months on the 4th month na cut off na ang signal if i know wala nmn ata yan sa contrack pag d nag bayad cut off nyo ibig sbhn lang nun wala na ung na contrack na signan ko na 2 year dhl nag cut off na (correct me if im wrong) , ngayun kinukulit nyo ako na bayaran at kakasuhan, eh kayo nga ang nag cut ehh kung hnd nyo sana cut pwd pa, PUF PAIR USED POLICY. Po ba or unfair

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      jm03 2 years ago

      its been 9 months na since di ko rin nagagamit yung smart canopy ko dhil ng change ako ng location and just because i ignored there text and call with regards my bill , ngsend din sila na iaakyat sa korte yung account ko at pati litigation fee at attorneys fee ako ang liable, at mag-coconduct daw sila ng occular inspection mismo sa bahay together with the brgy, police so medyo na pressured ako para magbayad ng worth 4530 kahapon, at pagdating ko dun, sinabing may pre - termination fee daw akong babayaran amounting to 28, 000 all in all .. Haizzzt nakakasakit ng ulo, pinagawa nila ako ng Letter to reques for waving my pre - termination fee.. so until now nag hihintay ako ng response kung ma-aaprovan ba , till now nasakin parin yung canopy , sa mga katulad ko na may pre-termination fee, ano na nangyari if di mo mababayaran yun , are they will going to sue you in court and iblo-nloclist ka nila sa immigration, NBI at lahat ng gov. agencies. nakakaworry kc kc plano kong mg-abroad . hanngang ngayon nasakin parin yung canopy at iba pang peripherals. @ Aries can i have your contact #, ilang years ka nang kinukulit ng smart at ilan na yung amount total bills mo.

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      Kakalupia 2 years ago

      I have this problem too for almost 3 years... almost everyday ako tumatawag sa kanila para mag complain about sa intermittent connection at sobrang bagal n internet.. Last week nagpadala sila ng techinicians sa bahay to attend and help me with my internet connection.. Sabi sakin ng technician klangan ko n daw iupgrade ang smartbro ko sa HOMBRO ultera para daw maiwasan ang sobrang bagal at intermittent connection dagdag pa ng technicians maphaphase out n rin daw ang smartbro canopy ko, so ala n akong magawa kundi pumayag.. after 1 day ganun pa rin ang problema ko , sobrang bagal at paputol putol n connection sa sobrang bwisit ko tumawag ako sa CSR para ipaterminate n ang subscription ko ang sabi b naman sakin kailangan ko daw bayaran ang termination fee sa buong 24months WTF! Im not aware n yung pag upgrade ko pla s smartbro to pldt ultera is another lock in period n 24 months pala, ndi man lng nila sinabi sakin na ganun pla, obviously isang malaking panluluko ang ginagawa nila. after a week I filed a formal complain sa pldt business center for my future reference just in case... NO SERVICE NO PAY!

    • Greenlily profile image
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      Greenlily 2 years ago from Philippines

      Kunwa kunwari lang idedemanda ka pero hindi nila gagawin yun kasi alam din nilang bulok ang serbisyo nila.

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      Greenlily 2 years ago from Philippines

      Marami silang naloko jan sa promo promo na yan grabe! PLDT and Smart love parehong pareho sa pagiging manloloko.

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      elyu 2 years ago

      Just went to P.A.O. regarding sa sinisingil na di naman dapat ng Smart sa akin. Sabi sa akin ng babaeng attorney do'n: "Malaking kompanya ang Smart/PLDT. Di sila para maghabol sa P4,000+ na utang ng isang subscriber nila."

      Oo nga naman, parang napaka-cheap naman nila na hahabulin nila sa korte yun lang thousands of pesos na sinisingil nila at nakakababa sa image nila. Pero naisip ko, sa bulok ng internet connection services nila at maltreatment sa mga customers nila, why not? Kung umabot kaya ng milyones yang utang ko sa kanila, hindi kaya maghabol talaga mismo yung may-ari ng kompanya? Lol.

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      elyu 2 years ago

      Na-scam ako ng both PLDT at Smart from the very beginning. Scheme nila yan. May promo yung pldt na libre pakabit at modem nung march 2012. Sabi ilang linggo lang daw, makakabitan na. Aba, matatapos na ang May 2012, hindi pa rin ako nakakabitan kahit kumpleto na ko ng requirements. At the same time, June 2012 may promo din ang smart bro noon na kunwari plan P899. Pero next month P999 na sya. Di sasabihin ng mga agent ng smart yun. Parang trap ng pldt yun na kapag nawalan ka ng patience sa kanila (aabot yata ng 6 months bago ka makabitan, in reality), sa smart ka na lang magpapakabit dahil super bilis ang pakabit nila, libre din ang modem. Ang di alam ng customer, ilang araw lang, sobrang bagal na ng internet connection mo at pawala-wala o totally down ang connection mo at aabutin ka ng siyam-siyam sa pagpapabalik-balik ng mga contractors nila at pagre-remote trouble shooting sa ms dos with their CSRs o patay-bukas ng lan modem in 10 seconds. Wala ka ng magagawa dahil naka-locked in period ka for 2 years sa Smart. About dun sa PLDT Bayan, di sila updated sa ibabayad mo para kapag yun lang ang naibayad mo, may rason sila para di putulin ang account mo dahil kulang ka ng binayad kapag nagre-request ka ng waiving of pre-termination fee sa kanila.

    • Greenlily profile image
      Author

      Greenlily 2 years ago from Philippines

      Sister companynga kasi ang PLDT at Smart kaya ganyan at obvious naman kasi parehong bulok ang serbisyo.

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      elyu 2 years ago

      PLDT ang humahawak ng Smart Bro o Home Bro accounts dito sa Dasma, Cavite. Tinanggal na yung Wireless Center sa SM Dasma. Yung Smart Center na nagtitinda na lang ata ng smartphone at Tablets tulad ng sa Globe Center ang nasa SM Dasma pero pagdating sa complaints, dumederetso ang mga may My Bro accounts sa PLDT Dasma Bayan. Ang kainis lang dun sobrang haba at tagal ng pila tulad ng sa Wireless Center at may cut time sila ngayon na kapag lumagpas ka ng tanghali, hindi ka na pagse-serbisyuhan ng mga agents ng PLDT Dasma Bayan.

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      rommel b. 2 years ago

      i receive various letter from those lawyers. either i pay 3000 pesos or pay 100 k in litigation.

      i had use smartbro for 10 days even though i paid 2 months in advanced. i just got so exasperated that i enroll for globe connection when i found out that i had reach their internet capping. if i haven't research for it i will never know that their is internet capping. they should inform their customers before asking for application fee. also their technician that installed their antenna should inform their customers, im sure even though the customers would lost their nonrefundable application fee- they would not go through with this measly capping.(globes capping for 2 days is smartbro capping for 1 month with the same monthly bill). i should be the one that should ask for a refund instead im the one facing litigation.

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      Mel 2 years ago

      Bumili ako ng smart bro pocket wifi bcos I like the idea na wala daw lock in period. I didnt liked the service nawawala ang magandang connection maybe3 times in a week at pinagddasal ko plagi na wag maputol ang convo ko sa skype. One month I missed paying my bill of 999 so naputol na d ko na magamit.naisip ko sige wala naman lock in period masmaganda narin na putulin nalang kesa magsayang ng pera sa unstable connection. Ang hindi ko alam continues parin pala ang charging nila kahit d na connected. Umabotna sa 3k ang bill ko. Nagulat ako at nag asked ako sa friend ko sa smart ang sabi nya d daw mapputol yun kung d ko babayaran un 3k. E hindi ko na magamit pero babayaran ko parin? At asan ang no lock in period dun? Walang nag explain sa akin na kahit yun ang kunin ko d yun excuse sa continues charging from them. Badtrip super badtrip. May friend din ako umabot yun bill nya sa 2k naputol na so d nanya magamit ngayon 20k na. Dnila pputukin para mabaon ka sa utang! I hate Smart Communication sobrng obviously bad ng intentions nyo.

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      Mr. Frustrated Smart User 2 years ago

      6mons ago nag post ako ng comment sa thread na ito about my complain/situation sa SmartBro and It's now almost 1 year since binigay nila(SMARTBRO) account ko sa Lauron Delos Reyes Law office kahit for dispute pa ang account ko. Every week walang sawang nagttxt at tawag ang mga agent nila sa akin. At walang sawa din ako mag-Explain sa kanila. Too bad hindi ko basta mapalitan ang Cellphone no. ko kasi need my number due to customers and next december pa ang expiration ng contract. Payo ko lng pakatatag tayo sa MANDARAYANG SMARTBRO. MAY ARAW din yan mga yan... Bwisit sila!

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      iloveleedongwook 2 years ago

      may paprocessprocess pa kunong nalalaman eh serbisyo bulok na bulok naman...tawag ng tawag saken kasi need na daw ako magsettle ng payment...isaksak nila sa baga nila yang connection nila na always not connected...grrrr...

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      kainitulo 2 years ago

      haay! grabe nga talga smart... our connection was disconnected kasi di kami nakapagbayad ng bill, we didn't have any connection for 26 days. which was ok lang naman sa amin kasi we were busy. they billed us for one full month pa rin na temporary disconnected na yung service.. we paid the bill pa rin just to get our connection but.. imaginin nio, after getting the connection they billed us for a reconnection fee for almost 500 pesos! sabi ko sa CSR na i paid the full month na nga na pinutol nio service namin tas charge nio kami ng reconnection fee? mahirap ba ireconnect ang service??? sabi lang sa akin ganun talaga ung process maam! bullshittt!

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      wag ka matakot 2 years ago

      since 2011 pa ako binigyan ng letters...para na ngang love letters sa dami..inipon ko talaga ,,just in case...hahaha shit nila kinabahan pa namn ako..eh ano na ngayon 2014 wala namn pala silang aksyon..sus wag kayong matatakot panay threats lang mga yan....pasabugin ko pa lahat ng office nila...dun sige aamin akong may kasalanan ako...pero sa takotang magbayad ng walang kwenta sus...pukeng ina nila

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      bubbles 2 years ago

      same here ! grabe :( morethan 1 month kong hindi nagamit ung connection kse bumagyo ! 3x as in # times ako nag pakahirap tumawwag at pumila sa office nila ! tapos ung request ko na madeduct man lang sa bill ko ung time na hindi ko nagamit . pero WOW !wala ayaw nila nakakainis ! nawala at bumalik na ang kuryente pero wala pding connection anu un? lokohan? tas pinag bbyad pa nila ako

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      Simplysha 2 years ago

      Very well said ma'am, 3 mts lang ang tinagal ko sa smart bro.

      Everytime na tatawag ako sa CSR 10 yrs muna ang dadaan bago nila sagutin. At everytime na sasagot sila iisa at iisa lang sinasabi nila kesyo inaayos na daw , observe daw ng 24 hrs.

      Buong sep. nagloko yung internet connection nila , then bumilis lang siya nung mismong katapusan kasi araw na ng bayaran.

      Suki na nga nila ako kakatawag sa CSR nila.

      This morning nga lang, nagpadala ng disconnection letter at sabi iaakyat daw sa court yung case ko.

      I got worried kasi 1st time ko lang magpakabit ng internet connection sa kanila.

      And reading this article , made my mind clear about the shitty stuff and bullshitness of SB!

      Thank you so much maam!

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      iloveleedongwook 2 years ago

      hi everyone please let me know if you have decided to file a case against smartbro, sama ako....another case ko po kasi , they transferred me to wimax canopy kasi yung nilipatan ko na location walang signal. since first day po sobrang bagal ng connection , i have to call like twice a week to complain tas ang hirap pa kumontak sa so called hotline nila..last october 2014 ilang beses akong walang connection thats why i asked for a rebate, sabi nung nakausap ko sa hotline nila approved na daw request ko but then yung bill ko dumating same pa rin 999 babayaran ko so i decided not to pay unless they will send me an SOA na nagrereflect magkano binawas nila..then this month wala na tlga akong connection so they scheduled for a repair, hayun pagpunta ng technicians nila pinalitan yung modem ko but wala di rin naayos kasi sa main daw yung prob...nag antay ako ng nag antay hanggang ngayon wala p rin feedback almost 2 weeks na, di makapagbigay ng specific date when maayos, mag antay lang daw ako..(wow ha, nahiya naman ako kasi parang ako pa yung dapat magadjust eh ako yung nagbabayad)...ganun sila kabagal at kawalang hiya..tas ambilis maningil .. sabi ko bat ako magbabayad eh wala nga akong connection until now..ibigay nyo muna yung tamang services na dapat nyong ibigay samin bago ko babayaran yan. but i already decided na to transfer to globe, at wala akong balak na bayaran yung remaining 6 months ko kasi yung stress ko sa klase ng serbisyo nila kulang pang pambayad yung balance na yan..saka why ako magbabayad sa service na di ko naavail...?i hate smart/pldt/wimax canopy...sobra...

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      Nonitz2 2 years ago

      Madami pala tayo na ginagago ng smart...kapag nagkaisa ang complaints natin ay pwede cguro natin pataubin ang hinayupak na kumpanya na yan...may paLegal-legal actions pa sila na pananakot sa mga gustong kumawala sa palpak na serbisyo nila..eh yung locked-in term nga nila ay isang entrapment policy na yun para patuloy nila tayong perahan kahit hindi natin gamitin ang product at services nila eh. kaya mga kasama ko na nagrereklamo, if ever u decide to pursue legal actions towards smart ay count me in ha...ipaglaban natin ang karapatan natin...Thankz and more power to us all...God Bless!!!

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      norton 2 years ago

      tanginang smartbro yan., ang tagal ng serbisyo nila,yung pinaparequest ko cancellation ng contract., di matapos-tapos, 6 months na., tapos., bagal pa ng internet., hanep yan., pwede ba kau gumawa ng PETITION para ipaclose ang smart bro., hanep na.,perwisyo

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      rosa 2 years ago

      Ako din nakaka receive ng text threats from law office dahil sa balance na 2400 pesos.matagal ko na pinapa terminate smart pocket wifi ko kasi napaka bagal and yet, monthly pa din sila naniningil. Nakaka gago lang. What should I do? Pag di ko ba binayaran yun, they wont stop haunting me? Thanks

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      kenneth 2 years ago

      isa din ako sa mga may problema sa smart bro wimax outdoor bayad ng bayad ng bills pero ang internet naman napaka slow paano kaya natin ito mapaglalaban mukhang niloloko na lang tayo ng mga companya na yan eh... sana may makatulong sa atin upang yung binabayad natin d nasasayang

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      Greenlily 2 years ago from Philippines

      Please just share the link do not copy this article. Thanks!

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      Meliza 2 years ago

      Greenlily is it ok if i print screen your article? I want to post it on Twitter. I am experiencing the same thing...poor & slow internet connection and really bad service. I am to the point of terminating my contract. It's been more than 10 months that we are experiencing this bad service of SMART BRO.

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      Greenlily 2 years ago from Philippines

      Hindi totoo yan, sila kaya ipapulis mo.

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      Judiann 2 years ago

      2 weeks nang tumatawag yung agent from smart bro sa amin,. pag hindi ko daw binayaran remaining balance ko ngayong araw nato ai magiging 20,000 na dw yung babayarin ko sa knila tapos pde dw ako ma NBI.

      hndi ko na kinaya yung service nla kase super slow and I work online so hindi talaga ako mkapagtrabaho nang ma ayos dahil sa super slow internet connection. mybro din gamit ko nuon. I'm from cebu city.

      totoo po ba talaga na mas lalaki yong mababayaran ko at posible dw may mga pulis na pupunta dto sa bahay namen at maba bad record pa dw ako sa NBI?

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      Glenn 2 years ago

      I should have read this blog before I had my SMART Bro connection in Cavite!!!! Baka sakaling naiwasan ko pang uminit at sumakit ang ulo ko. I can't believe it! How can a single company has so many complainants about the same issue for 4 years?!! Does this mean walang ginagawa ang SMART to resolve the same issue at all?? Sa palagay ko madami pa ding complainants na hindi nabasa at nagcomment dito. I think the government should intervene and do something about this.

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      beth 2 years ago

      ang kapal talaga ng smart bro na yan,naniningil sa di naman natin napakinabangan,may pa law office pa,ano kaya kung ISUMBONG NATIN KAY TULFO para buong mundo mapakingan ang reklamo ng mga subscriber nila na sinisingil nila sa serbisyong bulok nila

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      marc 2 years ago

      tanong ko lang po...

      nun October 2 pa po nag loloko ang internet namin, gigicng pa nga ako nang maaga para maka pag online games dahil dun mabilis ang net kaso .70 mbps lang ng nakukuha q kahit kailang d ako lumagpas nang 1mbps. nkaka ilang tawag na din ako sa SMART na yan *1888, nakailang technician na din ang nakapunta.. Tapos sabi sa computer ko daw ang problema kaya d maka connect nang maayos sa internet reformat ko daw.. gago ba cla e bago lang yung pc ko. tapos dinala ko pa sa comshop ok naman ang connection at walang problem sa internet connection. Tapos last na dumating na technician e. sabi sa canopy na daw ang problema loko talaga sila. Sabi ko i cut na lang na cut na nang Techinician yung connection namin. d ko alam ginawa sa pc namin e. d na ako nakaka connect. Tapos tumawag ako sa CSR nila na kelangan ko pa daw pumuntang office sa makati para ma schedule ang pag kuha nang CANOPY e wala kaming time para pumunta dun. ok lang ba snob ko na lang yun tutal cut na nang technician nila e.

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      Greenlily 2 years ago from Philippines

      It died a natural death.

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      me 2 years ago

      Hi..Greeenlily..I just want to ask...if how did your case went on..if I'm not wrong it was 3Years ago..did they sue you or did you...(what) really happened..please I need your reply...thanks

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      Greenlily 2 years ago from Philippines

      Tama ka cha huwag magpasindak sa mga ato attorney na yan na mga abogago lang naman lol Pag may katwiran ipaglaban ng buong tapang!

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      chaw 2 years ago

      good cha nakuha mo rin..tamang tama lahat ng sinabi mo....

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      cha 2 years ago

      @givchun tibayan mo loob mo. Dami pang kasunod nyan pananakot sa kanila... pra kang kriminal wala nmn tayong kasalanan. Txt nila sa akin ngayon they will file civil case against me RA 386 and RA 8484. Wala lahat yan. Tandaan natin sa mga di nacomply ang contrata at sa utang kuno na less than 100,00 (kuno kasi wala akong utang sa kanila), walang filing of case at d pwede mag interfere ang abogado di need ang abogado sa ganitong kaso my special case ang supreme court para sa ganitong small claims. Dapt ang smart mismo ang mgreklamo hindi ang mga naniningil na agency. Sa inis ko sa kanila pati batas ni research ko na... mga loko ung mga agent lalo na yang Pacer... atty mendonza daw.. wag kang magpasindak. Sa tagal na ng blog nato wala ni isang nakasuhan at nakulong... super irita ako sa kanila.

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      givchun 3 years ago

      ohhh thanks for this experiences i read... sana nuon ko pa nabasa 'to before i made connection with smart bro... lagut jud kaayo... our tplink smart bro was connected last april2014. at first ok pa, then, it slowed down until i totally lost my connection last july 14, it was during the storm... from then on i kept on calling them thru landline, that i have to payphone... puro sorry, thats true... it is really heart rending grudge, nakakainis, super nakakainis... just last sunday, one cs told me pupunta cla on monday sa bahay, by 8-12 to inspect and fix the connection. i was relieved, at last, maaayos na... but when nobody came at around 10am, i called them and relay my report number, yon pala they cancelled the inspection dahil the reason for my slow signal ay dahil nag download daw ako... I said, nagbabayad ba ako, at di pala puede magdownload? what am i paying? i really flared up... that i got the name of the csr pero kawawa naman cya.... i dont need to have grudge with her, sa smartbro lang talaga...

      yes, i told the csr na i pre terminate ko ang line ko, but she said i have to pay the remaining months of the contract... hahaha.. masaya cla no? they are really so stupid! so what i will do, i will write a letter of complaint and request of pretermination and refund for the poor service.... they have to pay me back my money... then, cut the connection and I will copy all this complain here and show to the NTC...

      the thing is, they are using much of my time... galit ako... i should have earned lots with those time, pero i used it for smart bro for 3 months for nothing!!!!

      yes, i will make that NTC complain bago pa sila magpadala ng bill...

      we should have a lawyer to back us up... sometimes i thought na idulog sa tulfo...

      i wish this complaint will reach them and their company... i print ko ito and send to them.. to PLDT and Smart...

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      ok 3 years ago

      kung marunong silang magpasensya...sos masmarunong tayong humingi ng pasensys.."Pasenya po di kami magbabayad"pasensya..bagal ng action nila sa reklamo,,pakshet talaga,,,eh masmabilis pa sila sa jetplane maka singil..gaganisss nakakainis...

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      Boi 3 years ago

      dami ko palang katulad ng sitwasyon dito, di ko talaga babayaran tong smart bro na to

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      cha 3 years ago

      Ganyan sila lagi. Ako nahreklamo na ako pumunta n din ako sa NTC. At mdmi nga tlga ngrereklamo sa kanila. From NTC direct ko nakausap ang smart cares thru video phone. Sabi sa akin ng smart I do not need to pay anymore kung may maniningil ignore na lng daw. Last nov 2013 p ako ngpacut ng line dhil 1 month akong walang signal. Tpos tuloy tuloy pa din ang bill. Pinakita ko sa knila ung pinirmahan ng smart wireless center na form n for permanent termination ako dahil sa no connection. Kumpleto din ako sa referral number sa tuwing tumatawag sa kanila ng maraming beses n walang nangyyari. Till now sinisingil pa di n ako PACER n... around 4,500 ang sinisingil nila ngayon. Ini email ko din ang pacer naka cc ang cwpd ng Ntc at smart customercare 2 days na wlang reply. State ko ung case ko.. ang pinanghawakan ko now sabi sa akin nung smart wag ko n bayarn ignore na lng kung may maningil.

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      cindy dakay 3 years ago

      Just now the lawyer called me as if im a criminal. i stopped paying because wla lagi internet. i will never pay.

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      Dax hernandez 3 years ago

      same shit happen to me . It happens na tumawag ako sa smart bro to tell that I dont have any connections. Pang 4 months ko palang may reklamo na agad. This was way back Apr, sabi ko sa CSR nila, Plan 999 ako and I should recieving atleast 1-2MBPS pero at my case nasa 0.1-0.45 using the speed test na binigay nila. I actually pay for the month na di ko ginamit. Mga 5 ti,es na ako tumatawag sa kanila and all I can hear from thier CSR is pasensya,,,pasensya..pasensya, and Im about to say P***. Dahil sa sobrang pag waste ko ng time sa katatawag sa kanila, nagpadala sila sa house namin ng technician. Pinalitan ang cable because thats the main problem according to them and according to them, wag daw ako gumamit ng WIFI modem because it increase the bandwith nila.. And di parin nasagot ang compalint ko. Here comes the typhoon Glenda - my canopy was totally damaged, nag report ulit ako using my twitter account, also sa CSR nila na wala ng bukam bibig na pasensya pasensya pasensya na nakaka irita. So they schedule again a technician - nag padala sila and imagine - 8PM ng gabi dumating sa bahay and was told na di daw magagawa kase wala daw available na canopy (what the hell reason), then I was resched again. Continous parin ang complain ko because my HOMEBASE JOB was about to loosed. I talked to the supervisor and calmly advised na dont worry - I will sched again a site visit para maayos agad. I told them, please do BAKA MA CUT ANG LINE, KELANGAN KO PA BAYARAN PARA PUNTAHAN NILA. Here comes my 3rd site visit - I wonder ano naman kaya reason nila, so I was expected na may dadating sa bahay namin na technician. There is none of them na pumunta sa bahay so I called again the hotline. Sabi ng CSR - di daw napuntahan kase MY ACCOUNT IS RESTRICTRED, I need to pay yung balance bago may technician na umayos. 5 months ako na nag rereklamo then KELANGAN KO BAYADAN ANG PUTCHA NA SERVICE NILA..This is a totally shit....Di naman talaga internet ang Products nila kundi PASENSYA...

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      marife eliptico 3 years ago

      how come cge lang cla bill eh wla naman kming modem sa knila, may demand letter pa ang smart instead smart pa dapat magbayad sa akin sa mga ginastos ko pablik balik sa ofis nla, pti downpayment na binayad ko sa kanila ayaw ibalik, dapat may hustisya para sa mga subscribers...

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      ok 3 years ago

      like what other said..ignore them..and throw back the case that they are going to file against you,,remember smart did it to all of us,we have many reasons to defend ourselves ..furthermore no one can be imprisoned by non payment of debt...we have that as our right...just slap the agent or lawyer if they force you...they are nothing but a scumbag maderpakkers

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      nuez alaz 3 years ago

      can i ask if the smart can file a case on me ? since i havent used it wen i go to valencia bukidnon,,,,then i didnt pay the bill they delivered in the house,,,,then they give me the due termination after 4 mos.that im not pay,,,and now it almost a year they give me the seriopsly over due which hve the letter that

      dear mr.alaz

      we represent our client,smart broadband inc,which has engaged our legal services for us to undertake effective and necessary legal measures to secure "money judgement""against delinquent subcribers like you.

      Despite notice of our DECISION TO FILE THE NECESSARY CIVIL CASE AGAINST YOU to collect the amount of P 4,868.93 you opted to ignore the same. Please be informed that as necessary consequence, we shall file a case against you, should you still disregard the summons, or otherwise conceal yourself, the case against you shall proceed ex part or without your participation, in which case, the court shall render judgement in favor of our client.

      PLEASE CONSIDER THIS AS OUR LAST AND FINAL DEMAND......................

      IM IN PRISON OR NOT PLEASE HELP ME!!......WHAT WILL I DO TO SOLVE THIS PROBLEM.....

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      Greenlily 3 years ago from Philippines

      Simple, ignore them.

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      smael 3 years ago

      hay naku grabe tong smart...smart talaga sa pangungupit..ipadating na sa media to para mawala na sila ng lubusan./.....shut down nyo na operation nyo walang kwenta..mga hinayopak

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      DAB 3 years ago

      Indeed. I received a text message from the lawyers office saying that they will take legal action for that. Last summer we tried to talk to CSR to cut the service first since I cant pay anymore coz I dont have job. They are trying to sue me. What should I do?

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      anti smart bro 3 years ago

      omg...now i found my companions,,I request that we meet in a certain place and do legal action about it..pls..

    • Greenlily profile image
      Author

      Greenlily 3 years ago from Philippines

      Correct ka dyan!

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      Author

      Greenlily 3 years ago from Philippines

      Don' pay period. Ano sila sinuswerte!

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      Author

      Greenlily 3 years ago from Philippines

      Kasalanan nila di wag mo bayaran.

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      Greenlily 3 years ago from Philippines

      PLDTstation? Smart Bro po ang pinag-uusapan dito.