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Sony 2007 Grand WEGA SXRD models KDS50A2020, KDS55A2020, and KDS60A2020 distorted picture recall

Updated on June 22, 2010

Is your Sony a part of the class action suit on the SXRD 2 Rear Projection models?

The class action suit against Sony and there SXRD 2 Rear Projection has finally been settled. I have included the official notice below. The models affected are KDS-R60XBR2, KDS-R70XBR2, KDS-50A2000/2020/3000, KDS-55A2000/2020/3000, KDS-60A2000/2020/3000, and KDS-70Q006. I have created a separate lens depending on model group and when the offered optical block extension warranty ends.

This lens includes Sony models KDS50A2020, KDS55A2020, and KDS60A2020. The optical block warranty extension ends on December 31, 2010.

Sony's Official Notice

According To

A class action lawsuit (the "Lawsuit") was filed against Sony Electronics Inc. ("SELL"), Sony Corporation and Sony Corporation of America (collectively, "Sony") concerning an alleged defect in the optical block of the SXRD rear projection high definition television model numbers KDS-R60XBR2, KDS-R70XBR2, KDS-50A2000, KDS-55A2000, KDS-60A2000, and KDS-60A2020, and alleging discolorations in the Televisions' picture display. "Discolorations" means color anomalies in the picture display of the Televisions described in the Complaint, including, but not limited to, green blobs, yellow stains, green haze, yellow lines, a softer and washed out picture, lack of color uniformity, poorer rendition of dark colors, "blotchy" rendition of the color black, problems with "grayscale," and convergence problems. The Lawsuit included claims against Sony for breach of warranties and violations of various consumer protection statutes; the law on these claims varies from state to state. Sony denies the existence of a defect and maintains it is not liable for the claims brought in the Lawsuit.

Nevertheless, Sony has entered into a Settlement Agreement (the "Settlement" or "Settlement Agreement"). You may be entitled to receive the benefits of the Settlement Agreement if you purchased or received as gifts the following televisions: KDS-R60XBR2, KDS-R70XBR2, KDS-50A2000/2020/3000, KDS-55A2000/2020/3000, KDS-60A2000/2020/3000, and KDS-70Q006.

The Court in charge of the case is the United States District Court for the Southern District of New York, and the case is known as In re Sony Corp. SXRD Rear Projection Television Marketing, Sales Practices & Products Liability Litigation, Case No. 09 MD 2102 (RPP). The Court directed that you have a right to know about the proposed Settlement of the Lawsuit, and about your options, before the Court decides whether to approve the Settlement Agreement. If the Court approves the Settlement Agreement and the Settlement becomes final, Sony will provide all of the benefits described in the Class Notice to persons in the Class to settle the claims in the Lawsuit. The Class Notice explains the Lawsuit, the Settlement, and your legal rights.

A Summary Notice providing an overview of the Settlement will be appearing in USA Today and Wall Street Journal on or before June 18, 2010. The following are some of the dates and deadlines for the Settlement approval process:

Action Deadline
Object to the Settlement Postmarked by July 23, 2010
Exclude Yourself ("Opt Out") from the Settlement Postmarked by July 23, 2010
Notify the Court and the Parties that You Wish to Appear and Speak at the Fairness Hearing Postmarked by August 13, 2010
Fairness Hearing August 13, 2010

Sony Optical Block Failure Symptoms

 1. Green blobs
2. Yellow stains
3. Green haze
4. Yellow lines
5. A softer and washed out picture
6. Lack of color uniformity
7. Poorer rendition of dark colors
8. "Blotchy" rendition of the color black
9. Problems with "grayscale"
10. Convergence problems

If you have an affected Sony KDS50A2020, KDS55A2020 OR KDS60A2020 you can call Sony at 1-888-649-7669. Have your model number, serial number, and purchase date ready. (The optical block warranty extension is regardless of purchase date but they will still ask you for it. An estimation of the date is fine.) The Sony representative will give you an E-file number as well as the name and phone number to your closest authorized service center. If you have any of the above pictures issues with your television the service center should not charge you anything. If they try to, call Sony immediately.

If you have already had your Sony television repaired you can go to Sony's website, put in your model number, and download a claim form. Sony will reimburse you parts, labor, tax and shipping costs if you incurred them.


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      Duane H 5 years ago

      My TV, KDS-R60XBR2, just started doing the symptoms mentioned in the law suit. Sony should back all the TV's they screwed up. Why would I by another Sony of they do not stand behind them? Just because we did not know about the problems until now we should still be able to get it fixed.

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      Sony's nightmare 5 years ago

      Why is there a deadline for this repair? Clearly there is a fatal design flaw in these TV's and Sony is only willing to correct it for those who's TV becomes blotchy, discolored or just blurry before the end of 2011. Those of us who haven't racked up the hours as of yet get screwed.

      The problem is that consumers aren't made aware of these recalls very well. For me, if its not broken, I'm not searching for ways to fix it! Only then do we see there is a recall. Thanks a bunch Sony! You take my $4000 and enjoy. WHAT A RIP OFF!!! Shame on you Sony! As for me...Sony's downhill spiral in quality and performance ends at this TV! This stuff is garbage!

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      richard degutis iii 5 years ago

      i got my sony wega rear projection in 2010 as a gift in the box new 2008 sony wega after 3 months of use yellow and green and blue lines and i am not to happy because it just sits on kitchen table not being enjoy by my family u suck sony

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      matt N 5 years ago

      Like many other people I didn't know about the problems of. The sony KDS60A-2000 and now wvweything on our TV is green when I called sony they only option is to buy a dicounted TV from them which happens to be a discontinued model... After paying over $4,000.00 for my tv and having this happen they want me to buy another TV from them, which tell you the truth I can't afford and honestly wouldn't trust. There were no other options. Is there still a lawsuit going on? or how what do I do to either get my TV fixed or replace without having to spend a lot of money because frankly I don't have it

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      John A 5 years ago

      I have the KDS-50a2000 model set. Started getting the green tint just recently. Does anyone know if sony is still making good on this problem? Looks like I only had till August 2010 to get this fixed. Didn't even know about the class action suit until now.

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      MAtt 5 years ago

      I tied calling the abouve number,and it is a recording for support/eval of the KDL 40 inch units

      can I no longer get the help on the above metioned law suit on the KDS-50A2020?

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      Emoney 6 years ago

      I also have kds-55a2020 that i purchased 09/07. started having a green blob over the majority of the screen about 6 mnths ago. Has gradually became very annoying. Thought bulb was going bad and replaced with no improvement noticed. Contacted sony via chat and they stated that i would have to call sony rep to handle the problem. Fingers crossed for now!! Thanks for all the info.

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      bigred 6 years ago

      The 2007 KDS-50A2020 and the KDS60A2020 definitely have the issue, I own one and my parents own the other. So far 100% failure rate within 3 years.

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      kingfish49 7 years ago

      I Purchased KDS55A2020SXRD 2007,About 6 months ago there was a anormal picture colors, pinks. blues.andg reens I couldent adjust picture real colors.Thanx god i had an ESP from CicuitCity.Icalled forservice guy came checked tv picture,he said your optical block is bad he even did not checked Adjusments Cost is $1400.00not worth fixing I willreport the problem and probobly they will replace with same size LCD. Lets seee what .happens I will post the results

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      SXRD Customer 7 years ago

      I was on the phone with the customer service rep [Emp. ID: C2YX] 888.649.7669 for over 45 minutes just to get a simple Authorized Service Center # and E-file # for my claim. Sony either does not train their front line employees well or they are intentionally making this process difficult to discourage customers from pursuing a claim.

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      LOVE LCOS 7 years ago

      My KDS50A2020 started developing a green tint starting from the top of the screen to about 20% down. (The remaining screen is slightly tinted, but not as obvious as the top 20% of the screen.) I really LOVE this set and this technology [the image quality is incredible sharp yet naturally smooth and way better than any LCD/Plasma I've seen on the market regardless of price], and don't want it replaced with an CFL/LCD or LED/LCD or Plasma. hsindependance, do you know if SONY is replacing the optical block, or simply replacing units with LCD units? Also, are you suggesting that you have your own solution to this problem? I wish Intel never dropped this technology, it could have advanced so much further since it's inception.

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      Yo Chris 7 years ago

      Yes it should. I called them two weeks ago about a KDS60A2000 purchased back in Dec of 2006 that had the yellow/green tint problem. They offered two replacement options, KDL60EX500 for $300, or KDL60EX700 for $700. Sony support was very helpful and timely.

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      Chris 7 years ago

      Does this cover a KDS60A2020 purchased in Canada as well.

      I have the same green haze issue

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      hsindependance 7 years ago

      Which part of this is false information? As per the class action settlement dated May 18, 2010 entered into with The United States District Court, Southern District of New York, section 4.2.1 there is no designation of model year. Furthermore the model 55A2020 was not released into the U.S. market until 3/1/2007 therefore there is no such thing as a 2006 model 55A2020 in the U.S.. Please do not make an accusation of that I am providing false information unless you are very sure you are correct. Like it or not the sony optical engines had problems. The full class action settlement can be viewed at:

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      Florin 7 years ago

      I have only found recalls for 2006 models on my tv which is a 55A2020 as per the buletin on sonys website I do not appreciate your negative publicity on the 2007 models as there is no concern with this year model (as per the buletin). I am trying to sell my 55A2020 and can not because of false information like this.