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Surfline Ghana Overview: 4G LTE Internet Bundles, Devices and Products

Updated on September 7, 2014

Since Surfline Communications launched their 4G data network on August 19, heavy internet users in Tema and Accra have been visualizing the future from a completely different angle. In actual fact, Surfline’s installation in Ghana did not only imply an imminent drastic transformation in the country’s telecommunications sector; it also meant the birth of a new vision: the idea of surfing, downloading and streaming content on the web like never before.

The simple thought of having the chance to get engaged in new web activities that are currently not permissible on other networks is enough for anyone to have interest in the newcomers.

Indeed, giving web users the chance to finally enjoy the best the web has to offer is more than a target for Surfline; it is a promise they have made to Ghanaians.

Now, what people really want to know is if the pioneers of 4G LTE internet in Ghana are truly the ultimate game changers. So far, reviews have been positive, and demands for their products have exceeded expectations—as proven by the tweets displayed at the end of this article.

The Big 6 networks in Ghana are all operated by companies headquartered outside of Ghana.
The Big 6 networks in Ghana are all operated by companies headquartered outside of Ghana. | Source

Truly Ghanaian: Surfline vs All the rest

Up until mid-August this year, it was a clear fact that all leading mobile networks in Ghana were managed by companies based overseas.

MTN Group—the parent company operating the MTN network in Ghana—is based in Johannesburg, South Africa. It made its entry in the Ghanaian market after acquiring Investcom in 2006.

Vodafone Ghana, previously Ghana Telecom, was acquired by British giant Vodafone Group in 2008 in a $900 million deal. The Ghanaian government has since retained a 30% stake in the company, while Vodafone Group–based in Newbury, England–holds a 70% stake.

Old Ghanaian company Kasapa Telecom was entirely sold to Expresso Telecom in 2008, giving Sudanese internet service provider Sudatel a 75% share in the company. Kasapa Telecom was re-branded to Expresso in November 2010.

Tigo, previously Millicom Ghana (then referred to as Mobitel/Buzz GSM), is a subsidiary of Millicom, a company headquartered in Luxembourg.

Indian multinational telecommunications services company, Bharti Airtel Limited (headquartered in New Delhi), acquired 100% of Zain Africa’s mobile operations in 15 countries, including Ghana, in 2010. Airtel Ghana was formed later that year.

Glo Mobile Ghana became the sixth major mobile network in the country after it was officially launched in 2012 after a series of delays. It is operated by Lagos-based company Globacom Limited, which is itself privately owned by the Mike Adenuga Group from Nigeria.

As of August 2014, Surfline Communications Limited is the only telecoms operator in Ghana that is wholly owned by Ghanaians. In a territory where local businesses have yet to hold firm authority over the population, Surfline’s presence and strong capacity goes on to show that the nation can still benefit from high-quality services, this time around, made by Ghanaians for Ghanaians.

What is left now is for Surfline to stand tall above the rest and maintain its image as an inspiration to other local startup businesses in the field of telecommunication. Evidently, the future is bright…

Surfline 4G MiFi Price: GH₵555 / Promo Price: GH₵205
Surfline 4G MiFi Price: GH₵555 / Promo Price: GH₵205

4G LTE Internet Devices

With Surfline, users have the option to choose from various internet devices and different internet bundles, based on their needs.

Surfline MiFi

The mobile Wi-Fi device is recommended for sharing connection with family and friends on the go. As a 4G mobile hotspot device, the Surfline MiFi can connect up to 11 devices at once. Precisely, it can support 10 devices via Wi-Fi—be it laptops, tablets or mobile phones—while connecting one more device via USB.

Originally priced at GH₵555, it comes with a 20GB data bundle. Nonetheless, for a limited time only, lucky customers can simply buy the 20GB bundle for GH₵205 and get the Surfline MiFi device for free. This offer kick-started at the network’s launch and is expected to run for a few days.

The MiFi uses a 1780mAh battery that can last for 6 hours and stay 300 hours on stand-by. It also supports micro SD cards of up to 32GB. It is compatible with Windows XP SP3, Windows Vista SP1/SP2, Windows 7, and Windows 8.

The MiFi can also be supported on Apple devices running Mac OS X 10.5, 10.6, 10.7 and 10.8 with latest updates. Its download speed goes up to 150Mbps, whereas its upload speed reaches 50Mbps.

Surfline USB Modem Price: GH₵235 / Promo Price: GH₵75
Surfline USB Modem Price: GH₵235 / Promo Price: GH₵75

Surfline 4G USB Modem

The 4G USB modem is a plug-and-play device that comes with a 5GB data bundle. It is originally priced at GH₵235, but users taking advantage of the early promo can get the device for free by purchasing only the 5GB data bundle for GH₵75.

The modem can be installed on computers running Windows XP SP3, Windows Vista SP1/SP2, Windows 7, Windows 8, Mac OS X 10.6, 10.7 and 10.8 with latest upgrades. It is however not compatible with Windows RT.

Surfline 4G Router

The router is recommended for home and office. Its download speed goes up to 150Mbps, whilst its upload speed rises to 50Mbps.

Originally priced at GH₵855, it comes with 50GB of data. During the opening promo however, users can simply purchase the 50GB data bundle for GH₵445 and get the router for free. It is compatible with Windows XP SP3, Windows Vista SP1/SP2, Windows7, Windows 8, Mac OS 10.6 and 10.8 with latest upgrades.

Surfline 4G Router Price: GH₵855 / Promo Price: GH₵445
Surfline 4G Router Price: GH₵855 / Promo Price: GH₵445

4G LTE Data Bundles

Surfline offers data bundles which are all valid for 30 days. All bundles can be rolled over, meaning that subscribers simply need to buy another bundle before the current one expires, and unused data will be rolled over, while their validity period gets extended. The result? Their new bundle data gets added to the old one and they are left to enjoy their total for another 30 days.

Understandably, data can be rolled over continuously. Therefore, subscribers can increase their total amount of data without being forced to exhaust their bundles within 30 days. Subscribers worried about having to re-activate their current bundle may also top-up their account with extra credit so as to allow Surfline’s system to re-subscribe them to their bundle automatically after it has expired. Surfline states:

"For the auto-renewal to occur, customers will need to have a cash balance on their account greater than or equal to the price of the data bundle to which they are subscribed."

Furthermore, Surfline allows its subscribers to suspend their account for a period of up to 3 months, in order for them to save their existing benefits in case they leave the country or are unable to use their account for some reason.

All users with registrations falling during the period of Surfline’s opening promo are entitled to receive double the amount of data they request for life, regardless of the bundle they subscribe to. Surfline states on its website:

"Buy a qualifying data bundle and receive a 4G LTE device for FREE! Plus we will double the data you buy instantly. But that’s not all… For the rest of your life, we will double the amount of every data bundle you buy from Surfline."

To help users purchase the right data plans for their needs, Surfline released a tool called Data Calculator.

Subscription plans available:

Data Bundle
Bundle Cost
Price per GB
Validity (days)
Roll Over
Auto-renewal
1GB
GH₵25
GH₵25
30
Yes
Yes
5GB
GH₵75
GH₵15
30
Yes
Yes
10GB
GH₵125
GH₵12.5
30
Yes
Yes
20GB
GH₵205
GH₵10.25
30
Yes
Yes
50GB
GH₵445
GH₵8.9
30
Yes
Yes
As of August 2014, all of the bundles' prices and features in the table above are correct. The "Price per GB" column helps you understand which bundle saves you more money per gigabyte.

Surfline Store

Surfline has set up a deal that enables users to purchase free new tablets, while getting 20GB of data at the same time (30-day validity period).

Product
Price
iPad Mini 2 (16GB)
GH₵ 2,395
iPad Air
GH₵ 2,895
Nokia Lumia 2520
GH₵ 3,295
Sony Xperia Z2
GH₵ 2,695

Customers may also purchase Surfline’s extra products to enhance their experience. Below are the names of the available extra products with brief descriptions:

  • Plantronics ML20 Bluetooth Headset: This wireless headset is resistant to noise and wind for voice clarity and fits either ear.
  • Plantronics Backbeat Go: This Bluetooth headset works up to 10 meters away from the device it is wirelessly connected to.
  • Body Glove iPad 5 Smart Suit: Available in different styles, this sturdy case offers top-rate protection for iPads.
  • Swiss Mobility Power Pack: Currently sold for $99.00 on SwissMobilityProdutcs.com, this useful product comes pre-charged and ready to use out of the box. It works with Android, iOS, cameras and other products. It is equipped with a 10000 MAH lithium ion battery pack.
  • Golla Damian 10.1 Tablet Sleeve: Designed for 10-inch tablets, it is primarily a screen protector.
  • Ridata Portable Hard Drive: This Ridata product serves as a portable storage/backup device.
  • Body Glove Clownfish iPhone 5/5c: Available in many colors, this case protects smartphones from shocks and damages.

Store Locations

All items can be purchased at the company’s offices in Osu (11th Lane near Firefly) and East Legon (The American House, 1st Floor). See precise locations on the map below:

show route and directions
A marker5.56541,-0.18228 -
11th Lane, Accra, Ghana
get directions

Osu office location: Plot number F825, 11th Lane near Firefly, Osu, Accra, Ghana

B marker5.648293, -0.150432 -
American House, East Legon, Accra, Ghana
get directions

East Legon office: 1st Floor, The American House, East Legon, Accra, Ghana

Source

Did You Know?

  1. On 19 August 2014, Ghana became the sixth Sub-Saharan African country with an active 4G LTE Network.
  2. Surfline is the first of three licensed LTE providers in Ghana to launch fourth generation high-speed mobile internet.
  3. The company has invested over $100 million to complete the first phase of the network, which covers 300 cell sites.
  4. French global telecommunications equipment company Alcatel-Lucent supplied hardware and software, along with installation, optimization, maintenance and managed services to help Surfline launch Ghana’s first 4G LTE (Long Term Evolution) network.

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