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Taxi Dispatch Software for Your Business - Key Features

Updated on February 26, 2015
Good taxi dispatch software can save your taxi business time and money
Good taxi dispatch software can save your taxi business time and money | Source


A good taxi dispatch system can make a taxi business much more efficient and effective. From pre-booking appointments through to tracking vehicles, forecasting demand and smartphone integration, taxi dispatch software has lots of features that can really help out a taxi company. In this article we explore the key functions that a good taxi dispatch system can provide.

Taxi dispatch software is software designed to allow taxi businesses to efficiently manage their fleets of vehicles, appointments, drivers and more. A good taxi dispatch system should have several key features including:

  • Customer contact details
  • Customer history
  • Appointments system for pre-booking
  • Tracking drivers and vehicles
  • Resource management
  • Customer self-service portals
  • Payment options for customers
  • Mapping and routing
  • SMS messaging to customers

Organizing and managing a large fleet of taxis can be tricky!
Organizing and managing a large fleet of taxis can be tricky! | Source

Customer contact details

The contact details for customers, such as name, address, phone number, email and the like. More sophisticated taxi dispatch software can match the phone number on incoming calls to customers, making it quicker to identify potential pickup locations and improving service.

Customer history

Details of the various trips that customers have booked, taken and paid for since they have been using the taxi service. This can be helpful in predicting future demands for your services and following up with customers if you need to.

Appointments system for pre-booking

A service that allows customers to pre-book trips. This could be for pickup in the next few minutes or hours or even a few weeks into the future. Some of these appointment systems will send out reminder SMS messages and emails to customers.

Tracking drivers and vehicles

Understanding how many drivers and vehicles are currently working for the taxi service, how many are on shift, where they are located and their availability. This will make it easier for you to manage demand and get taxis to your customers more quickly.

Taxis come in all sorts of shapes, types and sizes
Taxis come in all sorts of shapes, types and sizes | Source

Resource management

Forecasting the need for drivers and vehicles at particular times of the day, week, month or year to meet demand. It should also take account of busier times, such as public holidays and other special occasions.

Customer self-service portals

Allowing customers to book cabs via online services such as through the web or a dedicated smartphone app. This will make it easier and quicker for your customers to book a cab from wherever they are.

Payment options for customers

Providing customers with various different payment options for their trip such as cash, credit card, contactless payments and more.

Some software allows customers to book via a website or smartphone app
Some software allows customers to book via a website or smartphone app | Source

Mapping and routing

Providing information on the best routes for a driver to take between locations to improve efficiency and speed. This may also be combined with up-to-date traffic reports to minimize delays due to heavy traffic.

SMS messaging to customers

Keeping customers updated on when their taxi is due to arrive or reminding them about pre-booked trips via SMS messages to their phones.

Good taxi dispatch software keeps you, your customers and your drivers updated
Good taxi dispatch software keeps you, your customers and your drivers updated | Source

Options for taxi dispatch software

There are several options available for taxi businesses when it comes to choosing the right software. Some of the more popular systems include:

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In closing

The software that you choose will depend on the size of your taxi business, what you need from the software and how much time and effort you need to put into deploying the various functions of the system. It is worth testing and getting the right software as it can make a huge difference to the effectiveness and success of the business.


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