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The Hopper and Joey - What is DISH Network's new Hopper and Joey HD Receiver?

Updated on May 29, 2012

Update

The Hopper and Joey system now includes a feature called Auto Hop, which allows you to completely skip commercials! Check out our article on Auto Hop here.

What is the Hopper and Joey?

You've definitely been hearing about DISH's new "Red Kangaroo," but you've probably heard it by its common name - The Hopper and Joey. The Hopper and Joey is DISH Network's new HD-DVR receiver system designed to deliver Whole Home HD and HD-DVR services. With DISH's new Hopper and Joey system you'll be able to record up to six HD programs at the same time and you'll be able to have HD and HDDVR in up to six rooms! This level of functionality is simply not possible with other service providers.This system is coming soon ...

The Hopper is the primary HD-DVR receiver

When you order the new Hopper and Joey system the Hopper is your primary receiver. It is an HD-DVR (Digital Video Recorder) with a massive 2 TB Hard Drive (That's a Terabyte, or 1,000 GBs). In most cases, the Hopper receiver will be located by your primary HDTV. The Joeys are used to send HD signals to the other rooms in your house.

So what does the Joey do?

The Joey, cleverly named like a baby Kangaroo, hops from the momma Kangaroo (The Hopper) to the other rooms in your house. The Joey is a small receiver designed to work specifically with the Hopper. They act as little HD-DVRs allowing you to have full HD and HD-DVR capabilities in each room that has a Joey.

Each room that contains a Joey will receive HD programming, will be able to watch separate channels and DVR events at the same time, get it's own remote control, and be able to access all the DVR events on the Hopper. This is truly a Whole Home HD DVR system like the TV industry has never seen before.

A caveat to note about the Hopper and Joey system

The Joey's do not have their own satellite tuner. They share the Hopper's satellite tuner. The Hopper has three satellite tuners. So, while one Hopper can support three Joeys, it's important to note that only the hopper and two of the Joeys can be viewing or recording independent programming. The "Fourth Room," as it is being called, can do a number of things while the three tuners are occupied. It can: (1) Watch previously recorded events, (2) watch any of the active tuners from the other TVs, (3) watch Primetime Anytime, (4) watch any number of DISH's massive Video on Demand titles. We're going to write several more articles all about the Hopper and Joey! Stay tuned.

UPDATE (3/15/2012): DISH Announced today that the Hopper and Joey is now officially available for new and existing customers!

Are you excited about DISH's new Hopper and Joey?

See results

Check out DISH's announcement of the Hopper and Joey at 2012 International CES

The Hopper and Joey release date is March 15th 2012 (3/15/2012)!

The Hopper and Joey system officially released on March 15th, 2012. It is now available to new and existing DISH customers! We're excited. Are you?

We're excited to bring you the Hopper and Joey

As a retailer for DISH, we're happy to bring you these articles about new products, promotions, and services. We are the only ones offering this new Whole Home HD-DVR system to new customers as part of our new customer incentive, which currently includes an exclusive $75 cash back rebate.

Thank you!
~You're DISH Authorized Retailer
Satellite Solutions Network, Inc. | See Today's DISH Network Deals

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    • DISH Network Talk profile image
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      DISH Network Talk 4 years ago from Florida

      @Tiredofsharing,

      With the latest software updates, and assuming the system was installed properly, all fix of your TVs should be linked together. In other words; every TV should have access to all six tuners (three from each Hopper) and both hard drives for recorded events (one for each hopper). I recommend contacting tech support and verifying that you have the latest software updates installed on your machines.

      During the trouble shooting, if they determine that there is an installation issue, you may need to have someone come and take a look at the wiring. They will probably charge you for a service call, but I think it will be worth it to get it working the way you want. I hope this helps!

    • profile image

      tiredofsharing 4 years ago

      We have 2 hoppers and 4 joeys. The situation is that one hopper is down stairs, 2 bedrooms and the kitchen have joeys, supposedly to link from that hopper. The problem is that the kitchen joey is linked to the upstairs Hopper. Upstairs is a hopper in the "game" room and a joey in the bedroom upstairs, should be linked to that hopper. The joey in the upstairs bedroom is linked to the Hopper in the living room downstairs. When we are in the master bedroom, downstairs watching tv, the bedroom upstairs is sharing our viewing. How do we solve this issue?

    • DISH Network Talk profile image
      Author

      DISH Network Talk 4 years ago from Florida

      @Jack,

      While most multi-tuner DVR receivers have 2 tuners, the Hopper has 3.

      This means that with the Hopper and Joey, you can watch or record live TV on up to 3 TVs at once. If you have a 4th TV and the other 3 are currently recording or viewing live TV, you can either watch recorded shows from your shared DVR or mirror live programming from another TV.

      If your Hopper and Joey system is not functioning correctly, I highly recommend calling DISH's Customer Care line to make sure your setup is correct and to help you resolve the issue.

    • profile image

      Jack 4 years ago

      The hopper does justice to it's name; hopping around from one tuner to the other, but the joeys should be re-named jack since everyone's tv time gets jacked all the time (even the hoppers') unless you get two hoppers to "control" it.

    • DISH Network Talk profile image
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      DISH Network Talk 4 years ago from Florida

      @Kevin,

      The $7 fee per Joey is the cost of having DISH service on an additional receiver. You can purchase Joeys for $99 each, but the $7 fee will still apply. You just won't have to return the Joey should you decide to cancel service as you will own and not lease the receiver.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 4 years ago from Florida

      @Genie,

      It's possible that some sort of undesirable setting is switched on, in which case, it's best to schedule a technician visit for help diagnosing the problem.

      As for the receivers, here's a little more detailed information on the functionality of the Hopper and Joey:

      The Joeys do not have their own satellite tuners. They share the Hopper's tuners. The Hopper has three tuners. So, while one Hopper can support three Joeys, it's important to note that only the Hopper and two of the Joeys can be viewing or recording independent programming. This means that if you are recording, for example, two shows on the Hopper, only one tuner is free. So, there is one left to watch live TV.

      The "Fourth Room," as it is being called, can do a number of things while the three tuners are occupied. It can: (1) Watch previously recorded events, (2) watch any of the active tuners from the other TVs, (3) watch Primetime Anytime, (4) watch any number of DISH's massive Video on Demand titles.

      I apologize for your trouble and hope this helps!

    • profile image

      Kevin 4 years ago

      Can I purchase my own Joey and avoid the monthly $7 fee?

    • profile image

      Genie 4 years ago

      I have 1 hopper /3 joeys /4 tv's & DISH never warned us either that recording something also interrupts the other TV's joey/hopper "available” space to tune in. Therefore you only get to use 1 TV for the price of 4 because in reality they all mirror each other even when the 4th TV isn’t being used. My questions:

      Does the same thing happen with the other DVR's DISH offers or is it just the Hopper that has the "sharing" system? What is the difference?

      Do you recommend 2 hoppers for 4 tv's in order to get more available viewing space without interruptions... since 1 hopper isn't enough for 4? or will the same problem continue? (with or without recording)

      Also... why does the volume mute the TV where the hopper is connected and we must reset/reboot the hopper about 4 times a day?

      How do you fix it?

      I regret ordering the Hopper! I like viewing TV independently without sharing or interruptions whatsoever...

      Does DISH offer anything like that?

    • DISH Network Talk profile image
      Author

      DISH Network Talk 4 years ago from Florida

      @Amejia

      As stated in the article, the Hopper and Joey system has 3 tuners, so it can be tuned to live TV on 3 TVs at once if nothing is being recorded. However, the fourth TV can watch from the DVR list or tune into a live channel from another TV.

      Did you speak with a representative at DISH? I'm not sure of the information you were given, but I apologize for the inconvenience. We are a DISH sales partner (not DISH directly), but we would be more than happy to answer further questions regarding this issue.

    • profile image

      Amejia 4 years ago

      okay i read about the shared viewing session and why don't yall mention this before we purchase dish? at least mention that not all four tvs can watch what they want without one of them being interrupted..just saying..

    • DISH Network Talk profile image
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      DISH Network Talk 4 years ago from Florida

      @Ron,

      You can do this if you have both a separate antenna and a Hopper and Joey system for your pool house and shop. DISH will not provide other receivers on Hopper accounts, but you can have up to 2 Hoppers and 4 Joeys on each account.

      @Deputy Dave,

      You're welcome! Happy to help.

      The Joey itself has to physically connect to the Hopper, so you would need another Hopper in your guest house. Unfortunately, you can't move a Joey unless there's a Hopper to connect it to. If you do have an additional Joey in the main house and a Hopper in the guest house, a Joey can be moved back and forth.

    • profile image

      Deputy Dave 4 years ago

      Thanks for the response... Let me get this strait, as long as the Joey can connect to the Hopper it will work, the cable line still has a run to the guest house (I can cut the bill not the cable LOL), so would I have to move a Joey or could I have another Joey hooked up just not used then swap the Joey's in the settings?

    • profile image

      Ron 4 years ago

      Can I run a seperate antenna and single HD receiver in my pool house and same in my shop in addition to the hopper and joeys in the main house

    • DISH Network Talk profile image
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      DISH Network Talk 4 years ago from Florida

      @Jon,

      You can control access to a Joey by setting the parental controls.

      @Deputy Dave,

      If you also have a Hopper set up in your guest home that's currently set up with 2 Joeys or less, you can move a Joey from your home to the guest house. You may need to call DISH to have a tech set this up for you.

      If you do not have a Hopper in the guest house, a Joey unfortunately won't work as there's no way to connect the Joey wirelessly to the Hopper in your home, and the Joey itself has no tuner (and therefore requires a Hopper).

      I hope this helps!

    • profile image

      Deputy Dave 4 years ago

      I just signed up for the Hopper and 3 Joeys, I understand how they work. However, one question, we have a guest house with 2 tv's on our cable, one is setup with a DVD for the grandkids, Basically I want to cut the cable bill, can I have an extra Joey in the guest house and just not use one of the ones in the house?

    • profile image

      Jon 4 years ago

      how do I unshare my master bedroom Joey?

    • DISH Network Talk profile image
      Author

      DISH Network Talk 4 years ago from Florida

      @ngomes,

      I apologize for the frustration.

      DISH's deals on upgrades are available to existing customers who have reached the end of their contracts and are ready to renew. This is similar to cell phone service; when a new or existing customer signs an agreement with a phone provider, he or she is eligible for great deals. However, during the contract period, the customer must pay retail price for a new phone if he or she chooses to upgrade.

      Because you may have not reached the end of your last agreement, the Hopper and Joey could only be provided at retail price. However, as your last upgrade was almost 2 years ago, it sounds like you should soon be eligible. My best suggestion is to call back and ask how much time you have remaining on your current contract. Once this is up, you will be eligible for a Hopper and Joey upgrade at a promotional price.

    • profile image

      ngomes 4 years ago

      I just got quoted $750 to upgrade from (2) 722k to (1) Hopper and (3) Joeys. This sound completely ridiculous, everyone says it depends on your account but I've had and account for over 15 years, pay over $120 in programming per month and the last 722 I got was about 2 years ago.

      It seems to me that Dish should be a little more worried with keeping the current loyal customers rather that making the best offers to new customers. If DTV had the International channels I watch, I would switch in a second

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @peggy,

      Yes, that same function applies to the Hopper and Joey system.

    • profile image

      peggy 5 years ago

      my question is if i decide to skip a event because of conflict will it automatically reschedule to record at a later time like it did on my old dish dvr system??

    • DISH Network Talk profile image
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      DISH Network Talk 5 years ago from Florida

      @Ryan,

      You should be able to transfer the contents of the 722 to the EHD without connecting it to your DISH account via satellite. Power it up, and connect it to your TV, but don't run anything into the "INs" and see if you can perform the function you're looking for.

      Once the DVR has content on it, you can watch that content regardless of your connection to a satellite signal. I could be wrong, and maybe the receiver being deactivated will make a difference. I'm not sure. If my suggestion fails, please leave a comment indicating so, and call customer service for a better explanation.

    • profile image

      Ryan 5 years ago

      If I already upgraded to the Hopper from a ViP 722 system, can I revert back to the 722 system temporarily? I want to transfer the recordings from the 722 DVR to an EHD, but I need to activate the 722 to do so, which requires the 722 DVR to have a satellite signal so Dish can reactivate it.

      Is it as simple as disconnecting from the solo node, and feeding the cable to the 722? Thanks.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Kaylan,

      By "shared viewing session," I assume that you mean the live TV on the 4th TV that's shared with another one on the Hopper and Joey system? If this is the case, it can't be turned off. The Hopper has 3 separate tuners, so 3 TVs can use them at once to record or watch live TV. If you have a 4th TV, there are no free tuners left for that TV to use. So, you can share live programming from another TV or watch any programs from your DVR.

      If this is not what you mean, please clarify with further details and I will be happy to answer your question.

      @BigBen,

      It definitely might be worth switching to the Hopper. As you know, it has 3 tuners, which gives you two recording options:

      1) Use the 3 tuners to record 3 individual programs

      2) Use 2 tuners to record individual programs and the 3rd tuner for Primetime Anytime (total of 6 programs recorded at once).

      If you only plan on using the one receiver, you won't have any equipment fees per month, just the $10 DVR service fee (it is a few bucks higher for the Hopper).

      DISH generally recommends that you have a technician install your equipment for you, but you I recommend speaking to them directly for more information. Their existing customer line is (800) 894-9131, and they'll be able to give you details on upgrades and installation based on your current account status.

    • profile image

      BigBen 5 years ago

      I currently have one VIP612 DVR unit. I'm frustrated that I can only record two shows at a time. Because the Hopper has 3 tuners, it seems like it would help resolve my situation especially with (PrimeTime Anytime (PTA). Is it worth the upgrade to a Hopper?

      And if so, would it be as easy self installation to switch out my current VIP612 for the Hopper, if all that I have will be one received in my house?

    • profile image

      Kaylan 5 years ago

      How do you turn off the shared viewing session for the hopper and the joey?

    • DISH Network Talk profile image
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      DISH Network Talk 5 years ago from Florida

      @Holly Hilton,

      The timeout or auto shut-off feature problem is a known bug with the Hopper and Joey system. It was designed as an energy-saving feature, but some DISH customers have found that they are able to change inactivity time in their settings but not disable the feature completely. Your Hopper will automatically update when the problem is fixed.

    • Holly Hilton profile image

      Holly Hilton 5 years ago from Belle Chasse, Louisiana

      Can you turn the auto shut off feature on and off? and if so how? I want to keep the TV on for the kids all night and it keeps shutting off in the middle of the night.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Stacy,

      Yes, you can use the Hopper and Joeys without HDTVs. They transmit in SD, as well.

      However, a lower priced option for four SDTVs would be two dual-tuner SD DVRs at $23 per month instead of $31. Also, you can watch live TV independently on all four TVs at the same time with this setup, as you will have a total of 4 tuners; the Hopper has 3 tuners.

      However, only the Hopper and Joey system has the PrimeTime Anytime feature, which is an awesome perk! It may be worth the extra $8 per month if you'd make use of it regularly.

    • profile image

      Stacy 5 years ago

      Can I use the hopper and joeys if I have no hd tvs.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @heat10,

      The Hopper has 3 separate tuners, which means you can be watching TV or recording a show on 3 TVs at once. If all of these tuners are in use, you can either watch an already recorded show or share live programming with any other TV in the home on any additional TVs.

      For example, if 2 shows are being recorded and one person is watching live TV, all 3 tuners are in use. If another TV is turned on, it doesn't have any tuners left to use for itself. So, it can share a tuner with another TV by watching the same live programming, or it can access DVR recordings, which do not require a tuner to be viewed.

      I hope that helps! Please let me know if you need further assistance.

    • profile image

      heat10 5 years ago

      How do I control one TVs from changing the channel on another. In my house we could be watching something on one TVs and when someone changes they're TVs it changes another.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Dinos,

      Thanks for the feedback!

    • profile image

      Dinos 5 years ago

      I know that the hopper and joeys have some flaw but most of this issues can be sold replacing the eye to the dish LNB or the connector solo or duo node when it comes to recording 2 tuner doing the same thing recording and watching live is ok but when it comes to the third tuner its having a hard time because its overriding the system it will catch up eventually now on internet connection i would recommed wired cat5 it works better than wifi coz its a straight feed to your modem or router .bye for now!

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Rob,

      I'm sorry for the trouble you've had with your Hopper and Joey system. While I know there is a known reset bug, it shouldn't impede your regular viewing too frequently. It may be worth having a tech visit to see if they can help you out with any potential wiring issues or determine any faulty receivers.

      @Larry,

      There are several different ways to organize your recordings. You can organize your folders by title, genre, or "My Folders," which is customized based on how you like them. Then, you can organize further by A-Z, DVR date, and rating.

    • profile image

      Larry 5 years ago

      Can you organize your recordings under lists of who recorded what?

    • profile image

      Rob 5 years ago

      Just had hopper and 3 joey's installed last month. Since then I have had to reset the Hopper and joeys 3 to 5 times every day ( reset them 3 times in an hour today) for various reasons. 1. Hopper will say all joey's are unlinked or will not show any Joeys and the Joeys will say unlinked. 2. Hopper will say Joeys are unlinked but the Joey will say it is linked but will not work. 3. Joeys are unable to change channels. 4. Joey will, while on its own tuner, change channels on the hopper. Tech support says it is a known issue and all we can do is reset them. Dont get me wrong, when they are working they are great. But it is a bit of a pain to have to reset these things several times a day.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @tomlattin,

      This is a known bug that DISH has been working to fix since its discovery upon the Hopper's release. I haven't heard of any updates regarding the issue, but it may be worth calling DISH's existing customer line at (800) 894-9131 and asking them if they have any information that can help you.

      As for the auto shut-off feature, you should also be able to change that in your Inactivity Standby settings. If this doesn't resolve the issue, it may lie with your equipment itself. This is another problem I would address directly with DISH as it shouldn't become a regular disruption for you.

      If they're unable to help you over the phone, a DISH technician should be able to diagnose the issue for you.

    • profile image

      tomlattin 5 years ago

      Also, I went to settings, diagnostics, updates and set to disable and it still shuts off when i wake up the next morning.... uugghh...

    • profile image

      tomlattin 5 years ago

      I have a sling attached to my hopper. After an hour or so, my hopper shuts off for no activity. No I cannot access my programming away from home because it says my DVR is off. I had directv for years and never had to shut my DVR off, why does the dish do it. Also the thing that irritates me, is I can be watching TV and all the suddon it says its gonna shut off for no activity. HELLO.... Im watching TV, why do I have to clear a message in the middle of a movie, just because I dont change the channel or volume, there is no activity and it shuts off. HOW DO I STOP THIS AND HAVE THE UNIT ON ALL THE TIME???

    • DISH Network Talk profile image
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      DISH Network Talk 5 years ago from Florida

      @kerv21,

      I've not heard of this issue with the Hopper. I consulted some of my colleagues and they aren't familiar with it, either. It shouldn't present an issue if you choose to upgrade to the Hopper, but if for any reason it does, you can always call DISH directly for support.

    • profile image

      kerv21 5 years ago

      I currently have a 722k DVR. When you create a timer to record a program you can clear the recording limit of 20-25 events to "*" so it will record all events. However when doing this I have noticed that the 722k will sometimes duplicate and record episodes that were already recorded. This only seems to occur when you remove the recording limit.

      Does Hopper have this same issue ?

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Diver,

      The Hopper has 3 tuners, so you can watch live TV (x) while recording on the same TV (y) if you'd like. You would then have one free tuner for another TV in the home to use.

    • profile image

      Diver 5 years ago

      Is it possible to watch program x on my main tv while recording program y on the same tv? I have been told that I would have to send that recording to a separate tv. If I do my question is why?

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @TonyW,

      This is an auto shut-off designed as an energy-saving feature. Per DISH, you should be able to change the frequency of these notifications in your settings so it happens every few hours or so instead of every 45-60 minutes. Please let me know if you have continued trouble with this.

      @Tommyoz,

      No problem! I'm glad I could help. Please feel free to come back with any more questions you might have.

    • profile image

      Tommyoz 5 years ago

      Thanks again Dish for all your answers. I will be sure to check with DN when I'm ready.

    • profile image

      @TonyW 5 years ago

      I thought I saw the answer to my question in this thread but it is not exactly the same. My Joeys click in after about 45-60 minutes or so and ask if I want to continue watching. I have to click select in order to go back to live TV. Is there somewhere to turn this feature off?

      Thanks

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Shelby,

      1) Yes, PTAT can be turned on or off.

      2) Yes, it will receive signal from the remote even if tucked away in a cabinet or drawer.

      3) The Joey has the same functionality (except for Picture-In-Picture), so it won't matter which one you choose to put in your master bedroom.

      @Tommyoz,

      I've never heard of that setup, but I would certainly suggest calling DISH in that case to see what they can do for you if you've heard of others with 2 Hoppers and 1 Joey.

    • profile image

      Tommyoz 5 years ago

      Actually someone mentioned having a 2 hopper, 1 joey system. The one Joey can access either hopper. And yes I was aware of the 2 hoppers not being able to communicate. I can deal with that. I just need as many tuners as possible on 3 TV's. Right now I have 5 total on 3 TV's(2 HD-DVR's & 1 HD Box). Getting 2 hoppers will give me 5 tuners plus 1 dedicated to PTAT. I just don't get why Dish Network keeps insisting the Joey's. I mean there nice but no tuners.

    • profile image

      Shelby 5 years ago

      1. Can I turn the PTAT feature off and on?

      2. If I put the Hopper or Joey in a cabinet, will it receive the signal from the remote? (I assume the remotes use UHF.) I prefer for the receivers to not be out in the open.

      3. In a setup with 1 Hopper and 2 Joeys, does it matter which room gets the Hopper? 90% of our watching is in the master BR, but I prefer to use the smaller Joey in that room.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Tommyoz,

      I'm glad to help!

      You would be eligible for new customer promotions just as any new customer would. The trouble is that DISH doesn't generally allow a second Hopper to be leased until you have 1 Hopper and 3 Joeys.

      However, as you have mentioned that others have a 2 Hopper setup without 3 Joeys, I looked into this to see what I could find out for you. You're right - It looks like DISH will now provide a 2 Hopper/2 Joey setup, but unfortunately there is no configuration for a 2 Hopper/1 Joey setup.

      So, your Hopper setup options are:

      1) 2 Hoppers/2 Joeys (4 TVs)

      2) 1 Hopper/2 Joeys (3 TVs)

      The first option would be a $199 upgrade fee, and the second is a free upgrade.

      Just a note: You may have already researched this, but 2 Hoppers in a single home are unable to communicate with each other at this point. This is a feature that DISH is working on making available, but as of yet, the Hoppers can only communicate with their respective Joeys.

      I hope this helps! Please let me know if you have any further questions.

    • profile image

      Tommyoz 5 years ago

      Hey Dish, thanks again for your response. At this present time I just completed my 2 year obligation with DirecTV. I am looking to see what else is out there and the hopper does seem interesting. So the bottom line is if I just want a 2 hopper/1 joey system, I would not qualify for any new customer promotions correct? This would be something I would have to call them on? Is this setup only for current customers? I've read of people having this setup.

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Tommyoz,

      Sorry for the delay in my response!

      In order to have a second Hopper, you must be currently leasing one Hopper and three Joeys. Unfortunately, you cannot replace a Joey with a second Hopper. The $199 upgrade for the second Hopper is a promotion for new customers, so if you are an existing DISH customer, you would have to contact DISH customer care to determine what your upgrade fee would be.

      As for PTAT recordings, they do appear immediately. The Auto Hop feature, however, (which can be used to skip commercials entirely) can't be used until 1 AM the morning following the recording.

    • profile image

      Jake84 5 years ago

      If the system is only allowing two tuners to function, then you may have an issue with your node. If the node is failing then the hopper will only show two tuners. On the other side of the coin the lnbf could have a dead port on it causing the node to think it only has one sat feed running to it.

    • profile image

      Tommyoz 5 years ago

      Thank you very much for your prompt response. If I just got 1 hopper and 2 joeys to start as new customer. I then later decide I want another Hopper in place of one of the joeys, would I just pay the $199 for the upgrade and not have my contract extended like Directv does?

      Also, as far as PTAT goes. When does that content become available to view? Is it available like your normal dvr recordings? Pretty much right away?

    • DISH Network Talk profile image
      Author

      DISH Network Talk 5 years ago from Florida

      @Cade66,

      I've never heard of that issue, but there is certainly some kind of connection or wiring issue there. I would call DISH directly at (800)894-9131. They'll help you resolve the problem.

      @Briand611,

      Even if you do delete Primetime Anytime recordings, it won't free up any additional space on your Hopper hard-drive. The primetime programming is recorded to a reserved section of the hard-drive that can only be used for that feature.

      @Ellie05,

      Yes. When Primetime Anytime is turned off, the third tuner resumes standard functionality.

      @Tommyoz,

      Your primary receiver (first Hopper) is included in your package, and each additional Hopper or Joey is $7 per month each. A second Hopper for new DISH customers is a one-time upgrade fee of $199.

      All Joeys have full HD-DVR functionality, so you can program and delete DVR recordings from them.

    • profile image

      Tommyoz 5 years ago

      Also, can you set up recordings and or delete from the Joeys?

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      Tommyoz 5 years ago

      How much is the second hopper a month? And for a new customer how much extra is the second hopper if the first one is free.

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      Ellie05 5 years ago

      Can the Primetime recording be turned off thereby freeing up that tuner?

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      Briand611 5 years ago

      I just had Dish installed and have one question concerning Primetime. It records all 4 channels CBS, NBC, ABC and Fox between 8-11 pm and saves it for 8 days unless you save it to your DVR. Can I go into my Primetime folder and delete individual shows I don't watch? Or do I have to wait 8 days for them to delete automatically?

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      Cade66 5 years ago

      I just had a hopper and 3 joeys installed, and i can only watch 2 live tv's, if i turn on a 3rd it asks me if i want to join 1 of the 2 active programs. How many cables are supposed to be coming in from the dish into the house?

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      DISH Network Talk 5 years ago from Florida

      @gerald,

      The Hopper does not come with an OTA module, but the module can be purchased separately from DISH and connected to your Hopper.

      You can find more information including a link to the online store here: http://www.mydish.com/support/setup-ota-module

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      gerald 5 years ago

      Does the Hopper come with ota module?

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      DISH Network Talk 5 years ago from Florida

      @James C.

      If you decide to add a second Hopper, DISH will send a technician out to your home with the new equipment. This installation is free as it would be included with your upgrade. Most customers find it's easier to let the tech install the receiver, which also means its guaranteed - You'll have a warranty on the labor.

      If you'd rather set the Hopper up yourself or have a preferred method of doing so, I would suggest speaking with the tech about it when he shows up with your equipment. He'll accommodate you in any way he can.

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      James C. 5 years ago

      If i replace one of my Joey receivers with a hopper can i install it my self?

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      DISH Network Talk 5 years ago from Florida

      @Maverick,

      The monthly service fee you pay with DISH is for your programming. Your first receiver is included in your monthly programming fee.

      Receivers are not purchased, so they are free. You will only pay monthly service fees if you choose to lease additional receivers.

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      Maverick 5 years ago

      You pay a monthly service fee, the recievers should be free. Another GREED company!

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      DISH Network Talk 5 years ago from Florida

      @Gator,

      As of right now, this is a known bug that DISH is working tirelessly to fix. Once the issue is resolved, it will likely be an automatic update for everyone.

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      Gator 5 years ago

      Is there a way to change or disable the timeout feature on the hopper?

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      DISH Network Talk 5 years ago from Florida

      @Justjoeindenver,

      Thanks for expressing your scenario. This is a known issue and the tech teams are working tirelessly to get it resolved. I will keep you all updated!

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      Justjoeindenver 5 years ago

      Same issues with the Hopper as some others - about 5-10 minutes after the main TV (with the Hopper) turns off, the Hopper resets itself as well. I need to check on my tv to see if there is a setting to turn off connected accessories when the power cycles on the television - this is a very strange problem. I'm disable the auto time-out feature on the Hopper, but the system still shuts down every night when the living room TV goes off. I've even set the timer on the TV to go off after 60 minutes, and still, the Hopper turns off and resets for about 15 minutes... Glad I'm not the only one with this issue. Tech support suggested I put the Hopper on a separate surge protector than the TV and to check the settings on the TV itself (it's a Vizio for what it's worth...)

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      DISH Network Talk 5 years ago from Florida

      @david h,

      At this time, we're not recommending Hopper and Joey for RV setups because most RVs aren't pre-wired to accommodate the Hopper and Joey. This can make installation quite difficult; however, it is certainly possible. I suggest visiting your local Camping World to see if they offer Hopper and Joey setup for an RV.

      @scdad,

      While there is a phone port on the Hopper, there is not one on the Joey. The USB and Ethernet ports on the Joey are not currently functional, but they will be useful for future updates.

      The diagnostic tests are for the installer, so no need to worry about them.

      As for the receiver fees, there is no monthly charge for your primary receiver (the Hopper). Each additional receiver is $7 per month. So, if you have a Hopper and a Joey, you should only be paying $7 per month for receiver fees. I hope that helps!

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      scdad 5 years ago

      Sorry I worded my previous post question #2 poorly. I was told by a Dish rep today that the extra monthly fees for a Hopper/Joey system are: $7 (for Hopper) + $7 (for Joey) = $14/mo. But when I ordered the system I was told that the monthly fees would be: $7 (for Joey) = $7/mo. My current monthly charges show that the Dish rep that sold me the system is correct. I just want to check so I won't be surprised when I get my next bill. Thanks.

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      scdad 5 years ago

      I just had a Hopper/Joey system installed (1 Hopper and 1 Joey). I have 2 questions: 1) The Joey has ports for broadband, phone, and USB, what is the purpose of those since the Joey seems to get everything from the Hopper? I also noticed in the options that the Joey has Diagnostic tests, I assume these tests are for the ports on the Joey and not for the Hopper. 2) I was in a chat session with a Dish rep and was told that there is a monthly charge of $7/mo for both the Hopper and Joey, but when I ordered the system the Dish rep told me that only the Joey had a monthly fee. I know there is a fee for a second Hopper, but did not think there was one for the first Hopper. So which is it? Thanks in advance.

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      david h 5 years ago

      I should have said, how hard is it to aim the dish for the Hopper in comparison to a directv with a Slimline SWM 5 LNB?

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      david h 5 years ago

      How had is it to aim the dish for the Hopper?

      We live in our RV and move every 6 months or so. I currently have directv with a SWM Slimline 5 LNB, and have difficultly getting a full signal on all satellites.

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      DISH Network Talk 5 years ago from Florida

      It's our pleasure.

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      Mnagpal 5 years ago

      Thanks for putting my mind to rest...

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      DISH Network Talk 5 years ago from Florida

      @Mnagpal,

      I just received word from our team. The EHD you are using with the 722 is compatible with the Hopper and it will not need to be reformatted. So, all of your priceless recordings will just transfer over seamlessly!

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      Mnagpal 5 years ago

      If the EHD is keyed to the receiver, how am I supposed to move my recordings to Hopper. I better cancel my order for the hopper as I have a lot of priceless recordings.

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      DISH Network Talk 5 years ago from Florida

      Hello, everyone! Lots of comments this round. That's great! To be fair to everyone I'm going to try and not be redundant with my answers.

      @mopar426440,

      The Hopper and Joey is a wired solution. It can connect to the Internet via a wireless adapter.

      @Mnagpal,

      Yes the Hopper is compatible with a external Hard Drive for additional storage space. I believe the EHD's are keyed to the receivers they are activated for, so I do not believe it will work with the Hopper without being reformatted.

      @Andrea, @Kathy, @Lala

      I do not believe this is intended behavior for the system. I'll reach out to my team and see if there is any word on a fix.

      @inbwyld,

      No, not all TVs have to be HD.

      Thanks, Guys!

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      inbwyld 5 years ago

      do all tv's have to be hd ? or can one be standard?

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      Lala 5 years ago

      We tried to record the prime time anytime, however once the tv and the hopper turned off the recording stopped. What is up with that.

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      Kathy 5 years ago

      How do we keep the hopper on after we have turned the main tv off? It has gone off five to ten minutes after we our main tv off for the night.

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      Andrea 5 years ago

      We just installed the hopper and are still figuring everything out. However our hopper turns off maybe five to ten minutes after we turn the main tv off. So we cannot watch tv in the other rooms after that one is turned off. Is it programed to do that or what. I usually use my tv to fall asleep too and do not want to sit in the living room to watch tv late at night.

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      Mnagpal 5 years ago

      Would my recorded programs on an external storage work with the Hopper? Is there another way to move recordings from VIP722 to the Hopper?

      Thanks

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      mopar426440 5 years ago

      I have DISH in my home. Does the Hopper bypass the existing cable HD wire(s) and use wireless technology?

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      mikepd2510 5 years ago from New Port Richey, Florida

      Thanks for the information.

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      DISH Network Talk 5 years ago from Florida

      @mikepd2510,

      No. It stands for Multimedia of Coaxial Alliance.

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      mikepd2510 5 years ago

      Is the MoCA a special type of cable that has to run from the Hopper to the Joey?

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      mikepd2510 5 years ago from New Port Richey, Florida

      @dutchessmom

      She most likely meant MoCA which is a method of home entertainment via cable.

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      dutchessmom 5 years ago

      Thank you for the feedback.

      We have ordered 1 hopper, 1 joey and a sling unit for tv everywhere. We are replacing a Vip 622 with backfeed to one BR.

      We were freaking out about having to have new wire pulled as we have resided our house and covered up all of the cable running along the outside of the house and our attic is impossible.

      Thank you for letting me breath, i was affraid that we would not be able to enjoy the new technology. Wheeww.

      Person on phone last night insisted that we would have to have all new wire pulled. She said something about "mooo" technology?!?!? YIKES!!!!

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      DISH Network Talk 5 years ago from Florida

      @Mitch,

      The Hopper's Primetime Anytime function will still work even if you don't have Locals in HD. It will just record everything in SD.

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      DISH Network Talk 5 years ago from Florida

      @Garret,

      Thanks for the positive feedback! We appreciate it.

      @Mitch,

      That's a great question. I will find out the answer to that for you.

      @dutchessmom,

      They can use the existing cabling in your home and might need to add a few components depending on what you order.

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      dutchessmom 5 years ago

      If I currently have dishnetwork, will they have to run totally different cables from my dish or can they use what we are currently using from the dish?

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      Mitch 5 years ago

      I have a hopper and live somewhere they do not provide HD locals.(FOX ABC NBC and CBS) Does this mean PTA will not record the 4 networks because they aren't in HD?

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      Garrett 5 years ago

      I love the hopper system and couldn't be happier I left Directv. I've got two hoppers and four joeys, had to pay a little extra but was well worth it. The only problem I'm having is the fact that the two hoppers cannot communicate with each other, hopefully the update for that come soon. Good job Dish!!!

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      DISH Network Talk 5 years ago from Florida

      You're welcome, aaustin. I'm glad we could help.

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      aaustin 5 years ago

      Thank you once again! That answered all of my questions.

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      DISH Network Talk 5 years ago from Florida

      @Eddy,

      I see your line of thinking with the tuners, maybe an elaboration would help. The Primetime Anytime (PTA) function of the Hopper is not a virtue of the tuner, but a virtue of the Hopper technology. So while it seems logical that the Hopper should be able to do that with all its tuners, that is not the case.

      I apologize about not answering your NTSC question. It was worded in a way that wasn't clear to me. You're asking if the Hopper or the Joey has a "coaxial out" connection, and neither the Hopper or the Joey comes equipped with this connection out.

      The only SD video output connection is RCA composite video. In some scenarios, where the composite video connections are not present on a TV the customer / installer can use an adapter that converts the composite signal to a coaxial signal.

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      Eddy 5 years ago

      Thanks, however this raises more questions. It seems all "tuners" are not created equal. If the 1 tuner can record 4 channels from 1 feed then 3 tuners should be able to record up to 12 that is if they originate from only 3 feeds.

      It was not the SD programming I was referring to but NTSC modulators to accommodate older analog TV's, this would be an actual co-axial connector on the back of the Hopper or perhaps Joey as well which output ch3 ch4 or other.