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Troubleshooting Amazon FreeTime Problems

Updated on December 31, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


The Amazon FreeTime app lets you transform an Amazon Fire tablet into a tablet that you can still use, and that your child can also have their own kid-friendly experience on. Amazon makes it easy for parents to put content restrictions on their child's account, and also to add and remove content to their child's profile. While Amazon's FreeTime functionality is relatively easy for both parents and children to use, there are some common questions and challenges people have about the FreeTime feature. This article walks you through those issues to help you resolve them on your own.

The Fire Kids Edition sold by Amazon comes with a padded case to protect it from damage resulting from bumps and drops.
The Fire Kids Edition sold by Amazon comes with a padded case to protect it from damage resulting from bumps and drops. | Source

Games Not Installed in FreeTime

Even if you have a game installed on your profile that your child loves, when your child accesses their FreeTime account, they will need to install it over there. While you can choose to install them from within the FreeTime application, finding those applications can be a headache. It's easier to work through the Amazon FreeTime settings and choose to install them on your child's profile by doing the following:

  1. Tap the "FreeTime" app on your user profile.
  2. Tap the "Settings" icon directly above the upper right corner of your child's profile image.
  3. Choose "Add Content."
  4. Select "Add Books, Videos, and Apps."
  5. In the Games & Apps section tap to place a check mark over any games or apps currently installed on your user profile that you want to install in your child's Amazon FreeTime profile.
  6. Tap "Done" when you're finished. The apps will be installed in your child's profile the next time they access FreeTime.

SD Card Issues

If you do elect to install apps or games currently installed on your profile in your child's FreeTime applications through the FreeTime settings and those apps or games are currently installed on an SD card, there will be some heartburn, as the apps will likely either not install in your child's profile, or they will temporarily install only to become magically uninstalled in the near future. The best approach to doing that is to move the apps you want to install in your child's Amazon FreeTime profile back to be installed on your device's local storage. After that, then opt to install those applications to your child's FreeTime profile. After those applications have successfully been installed in your child's profile, you can safely move the apps or games back to being stored on the SD card.

Because the Amazon FreeTime interface for your child is accessed through an app on the Kindle Fire tablet, you can always access the regular tablet interface for an adult experience.
Because the Amazon FreeTime interface for your child is accessed through an app on the Kindle Fire tablet, you can always access the regular tablet interface for an adult experience. | Source

Adding Personal Movies

This is a heartbreaker for a lot of people, but Amazon does not allow users to load personal movies to their child's Amazon FreeTime profile. With older versions of Amazon FreeTime there was a workaround where you could load personal movies to the camera gallery and kids could access them from there, but in newer versions of FreeTime, Amazon has removed the app that made that possible.

Cast your vote for Amazon FreeTime

Child Used All of the Storage

While kids don't have the ability to purchase anything in the Amazon FreeTime interface, they can install anything they want -- which can eat up hard drive space quickly. If your child goes to town at the all-they-can-download buffet, your only recourse is to use the following instructions to go in through the settings and remove the games or apps that you feel like they won't actually use:

  1. Open the "FreeTime" app and then tap the "Settings" icon associated with your child's profile.
  2. Choose "Remove Content."
  3. Select "Remove Books, Videos, and Apps You've Added."
  4. Navigate through this screen and tap to remove a check mark from any item that you feel your child will not actually be interested in.
  5. Tap "Done" when you're finished. The content will be removed from your device.

Of course, of your child continues to go crazy and download everything, you may just want to force them to live with the consequences of their results, which are that they may not be able to add something they really want to use.

Amazon FreeTime Overview

Frozen Screen

Of course, the FreeTime app is subject to other common pitfalls of the Kindle Fire, the most common of which is that the screen freezes and locks up. Generally, performing a hard reset resolves this issue, and can be done by holding down the device's "Power" button until the device shuts down, and then pressing it again to turn it back on.

© 2016 Max Dalton


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    • profile image


      2 years ago

      an App my child wants needs location. Keeps saying it can’t turn it i in FreeTime. How can I do this?


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