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Troubleshooting Anker SoundCore Problems

Updated on January 1, 2017
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.


The Anker SoundCore lineup of Bluetooth speakers are highly portable, have impressive battery life, and support a strong range for connecting to other Bluetooth devices. Common problems with Anker SoundCore speakers include pairing problems, audio issues, power problems, and more. This guide walks you through how to try working through those problems on your own before contacting someone else for help.

The Anker SoundCore speaker supports Bluetooth 4.0 and can last for up to five hours on a full charge.
The Anker SoundCore speaker supports Bluetooth 4.0 and can last for up to five hours on a full charge. | Source

Can't Pair With SoundCore

  • The easiest thing to do is make sure that Bluetooth functionality is enabled on the device you want to connect to the Anker SoundCore speaker. Refer to your device's manual if you're not sure how to locate the Bluetooth settings. Most devices will have Bluetooth turned off by default.
  • Try moving the two devices within a closer proximity to each other. They should be as close as possible, but no greater than three feet from each other for pairing purposes. Also, make sure there are no devices between them that could prevent them from communicating.
  • Try clearing previous Bluetooth pairings from the Anker SoundCore's memory to see if this resolves the issue. You can do this by pressing both the "Volume Down" and "Volume Up" buttons for roughly three seconds. Try pairing the Bluetooth speaker with your device again to see if this resolves the issue.

2.6 out of 5 stars from 19 ratings of Anker SoundCore

Phone Call Support

A fair amount of Bluetooth speakers offer some degree of support for sending and receiving phone calls. However, the Anker SoundCore does not offer a built-in microphone, so while you can make phone calls through your phone and hear audio through the speaker, you'll need to speak into your smart phone for the person on the other end to hear your response.

The Anker SoundCore SportXL features Bluetooth 4.1 and has 8-watt stereo speakers.
The Anker SoundCore SportXL features Bluetooth 4.1 and has 8-watt stereo speakers. | Source

Power Button Doesn't Work

The likely cause the Power button not working is that you have a device connected through the 3.5mm audio input. This is not an issue but rather a design choice. You will need to disconnect the device before you can turn the Anker SoundCore Bluetooth speaker off.

Anker SoundCore Speaker Review

Poor Audio

  • The problem may not be with the SoundCore speaker, but rather with the device connected to it. Un-pair the two devices and try listening to the same audio file or audio source again to see if there are still issues.
  • As long as there is a clear line of sight between the two devices, the SoundCore speaker and the connected device will be able to communicate up to roughly 30 feet. However, beyond that, connection issues can result in the audio that gets played through the speaker sounding choppy. Try moving the devices closer together to see if that fixes the problem.
  • If the audio is turned up all the way on the Anker SoundCore speker and still sounds low, check the connected device and verify that the audio is turned up on it as well. You have to remember that having the volume down in either place will affect the final audio output level.
  • Another cause of poor audio or connectivity issues can be a low charge on either the SoundCore speaker or the connected device. If either of the devices are indicating that the charge level is low, charge those devices back up before resuming using them to see if that resolves the issue.

© 2017 Max Dalton


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    • profile image


      2 weeks ago

      Same as Ruthie

      It wont turn on. It was working fine a few minutes ago + it is loading and has enough battery..

    • profile image


      8 weeks ago

      I can't pair with my smart phone anymore and I can't stop the blue light from flashing, it never did this before, what does the flashing blue light mean?

    • profile image


      3 months ago

      Unable to pair the Anker speaker with my Mac tablet. Settings says it is not connected but my son has had no problem with his smartphone. I had no problem before. Please help. Thank you.

    • profile image


      5 months ago

      Power will not come on on the Bluetooth sits on charger all day never indicates full charge what's going on

    • profile image

      Jason Isbell 

      5 months ago

      How do I get my soundcore sport xl out of display mode

    • profile image


      5 months ago

      My device keeps shutting down.. (maybe after several seconds of play) I fire it up then it shuts down... continually.

      What the heck is going on?

      Seems to work fine other than that..

      Thanks in advance

    • profile image


      6 months ago

      it is paired but dose not play anything from my laptop, other speakers work just fine but this one their is no sound. it dose work with my other laptop and with phone fine though. why wont it work with my main laptop?

    • profile image

      Richard Lorenz 

      9 months ago

      I have the Anker soundcore bt speaker an since a few days i cannot put it on (probably the power button isnt working). What should I do?

    • profile image

      David V. 

      10 months ago

      Have a sound core pro and it pairs but can't get any sound from speakers. Was working good one day turned off and next day could not get it to play sound.

    • profile image


      10 months ago

      I am on my third SoundCore Boost and it just broke. Each have had the same problem. The first one stopped emitting any sound and would not turn off the second day we had it. We returned that one for a new one and it worked for about 3 weeks and did the same thing. We returned that one and now, about 2 months later, the same thing is happening. We can not return this one to the store, they said if this happned again we would have to contact the manufacturer. Has anyone had this happen?

    • profile image


      10 months ago

      Thank you Rohith! Problem solved

    • profile image


      11 months ago

      Thanks Rohith, that did the trick! Cheers.

    • profile image


      11 months ago

      My SoundCore Select keeps powering back on and it doesnt charge properly anymore. Its shows the white light indicating its fully charge but it doesnt last more than 4 hrs max. Its suppose to last 24hrs on full charge but now it keeps coming back on after i press the power button to power it off.

    • profile image


      13 months ago

      Can't pair my soundcore 2 A3105 with my MAC. It asks for a passkey and have tried "0000" and "8888" but it still won't pair. I've exhausted all resources, need help.

    • profile image


      13 months ago

      Guys the real way to reconnect to your SoundCore if it won’t connect is to forget the device then restart the Soundcore.after that you have to turn it back on.after that go to your mobile device’s Bluetooth.turn it off and then turn it back try connecting.your Soundcore should appear in the Bluetooth devices

    • profile image


      15 months ago

      how can i reset it that all previously connected devices are removed

    • profile image


      16 months ago

      Not getting sound from Anker speaker. Model A3102. This is the message I see when attempting to connect to Anker Soundcore sound—-“Connection unsuccessful. Make sure Anker Soundcore is turned on and in range”. iPhone is 5” away from speaker. Bluetooth is on. I see inside the speaker screen the “on” blue light. But the blue light is flashing. It usually is not flashing. Does the speaker just need to be recharged? Can this speaker be UNmuted?


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